Service was great, very helpful. Selection of couches are excellent, and the value is great. The…read morecustomer service team is excellent.

i went and spent 3k so i could go home and for a pack of screws to be missing…read more I cannot complete the build without those screws. thank you Very much for that.

Initially left a 5 star because they were kind and helpful in the store. Scheduled a delivery was…read moremy understanding, they told me the date it would be delivered. Called that morning to know a better eta and was informed they "forgot" to put the delivery in For today. When trying to get a better understanding, Greg got an attitude stating, "I dropped the ball so you're not getting it today, there's nothing more to understand". Very poor customer service when dealing with mistakes they make. If you're looking for a matress to be delivered as stated, I'd look somewhere else. If it is not delivered tomorrow as stated today, I'll be looking for a full refund and take my business elsewhere. Can't state as to the value, I haven't received my product.

Jacobi was a great help from the start of us entering the store. Even at points when the store was…read morebusy, he was very communicative. He pointed us in the right direction of the mattress we needed and never tried to upsell us at all. The store itself had many different options and great deals. We went to multiple different stores and he was the friendliest and most helpful and so was the rest of his staff. 10/10 recommend this mattress store over any other one in town!

I needed a new mattress for an antique bed I sleep on every night. My old mattress is so…read moreuncomfortable. D&D was so helpful and I bought a new mattress. Can't wait to get it and actually be comfortable when I sleep. D&D gives excellent customer service! Barbara was the wonderful lady who helped me. I'm a very satisfied customer.

The salesman was super nice and acted very understanding of my situation. He seemed so caring and…read morehelpful and directed me to the mattress he was confident would meet my needs. It was comfy in the store, but I asked him, "If this feels different at home, what do I do?" and he said, "Then you know where to find me!" Sure enough, once they delivered it, I felt like I was lying on a completely different bed. It was hard as a rock. The display bed had a regular bed frame and box springs, but when they delivered what was supposed to be the exact same mattress, frame, and box springs, it was far higher than the display. I had to climb up into it, but the one in the store was much lower. I thought that was odd, but I still hoped it would be a great bed. It was not and has not been. Yes, I knew where to find him, and he told me then that all sales were final. Should have told me that when I asked what I'd do if I got it home and didn't like it instead of saying, "Then you know where to find me," as if he would remedy the situation. All he said was to give it time to break it in. Well, it hasn't even been five months, and it's broken in alright. It's sagging in the middle exactly like my last mattress was (but I'd had that one for many years), so I'm stuck with the exact same problem, and I haven't even gotten the bed half paid off yet. I would NEVER recommend this place to anyone! I deeply regret going to D&D.

Calvin was such a huge help in getting us the furniture we needed! Great furniture with GREAT…read moreprices!!

the service was great,Melanie is very friendly and in good spirits, very helpfull and fun to talk…read moreto. if needed we will come back someday. furniture you have is very nice. and the value is wonderful.. Thank you

So unhappy with the refrigerator that I bought here. I got a whirlpool with a large icemaker that…read moreis borderline useless Even though it takes up a third of the refrigerator Space. The financing that they offer is the nail in the coffin. I planned on buying an oven from them down the road, but I am going to steer clear.

Not better prices for same merchandise!! Tacky Store! Not enough sales people ! Poor area to get to!read more

Rockwood is a family owned store. They maintain a friendly work force and there is no pressure…read morewhile looking around. My opinion, they carry high-end items and a reasonable price. If you don't see it on the massive showroom floor, they a great selection of catalogs and builders. Located on the West side of the Canyon E-way, it is worth stopping in and saying hello.

Absolutely stunning atmosphere! Designers in-store to help make the hard decisions, and the quality…read moreof their selection is amazing Re-decorated our living room with Rockwood Furniture and we will be going back! By far the best in town.

Sandy are rep was very knowledgeable and friendly, she was very nice. I enjoyed getting to try out…read morethe beds and pillows. We scheduled delivery in a week, we have purchased a lot of furniture in the past and 2-4 weeks is very common. I look forward to our new bed.

I have lupus when we went in the Amarillo store to purchase we made this known. The sales rep told…read moreus if we didn't live the bed we had 100 days to return it. Waited 2 weeks for them to deliver it just to get it in our house and hate it! It wasn't anything like the bed we laid on in the store. We purchased the king i10 bed and the flex for 3 after being miserable in the bed for a week and a half I wanted to return it. Called and they stated I had to try it for 30 days. Nothing was said about that to us at the store nor could I get a call back from anyone at the store. I finally get a customer service manager to schedule a pick up and he makes us wait 2 more weeks. Also tell me I will not be refunded the $199 for delivery and it will cost me another $199 to have it picked up. So as the two weeks ticked on I have been waiting for a check that now they tell me won't come until 2 weeks later. Who returns things and doesn't receive a refund when the item is picked up or returned? Sleep number they work as slowly as possible. I also had purchased a mattress pad and sheets that I no longer needed since we didn't have the split top mattress so for those items I exchanged through the phone and again they sent the wrong comforter and still haven't recieved the sheets! This company is a joke do not trust their return policy and their customer care!! I have again called the store multitude of times to have them tell me someone would call me back or left a message and still nothing!