I recently went in to look at new beds on Capitol Hill. I was very impressed with the selection, but most of all, with the knowledge and helpfulness of Robert. He provided us with all answers to questions, gave us a quote (in writing), and was respectful of our time and gave us plenty of time to look at all the beds in the store. read more

20 hours ago NEW My husband went to your capital hill location to purchase my mother who has spinal fracture a bed. The bed was supposed to be delivered over a week ago. After calling multiple times and speaking to your employees who seemed to be clueless about the delivery today the manager tells me that the bed wasn't delivered due to an error on their behalf. My husband paid the mattress in full and the store rep had it short by a few cents. I am livid that my mother has had to sleep on the couch with her back hurting. And the lack of urgency from your team is upsetting. Why did it take for me to yell and be upset for someone to figure out whats going on. At this point my husband is driving all the way to your warehouse in summer to pick up the bed (which is quit a distance from where we live hr away) since matress firm is incompetent to get the job done they were paid for. read more

Gerald was calm and thoughtful as he helped us decipher the various choices within our low price point. No pressure! Very peasant and efficient experience. 5 stars read more

We ordered a mattress on Amazon for a move to a new apartment. The day of delivery we were issued a refund with no explanation. And importantly, no mattress, so nowhere to sleep. We live around the corner from this store so headed in. Ramon was super helpful and hooked us up with a very reasonably priced mattress which I think will be a better fit for us than the one we had ordered on Amazon. And free delivery (on a Sunday!) will give us something to sleep on after our move today. Thanks Ramon! read more

I cannot thank you enough, I'm in tears as I write this. I came in today and the stores manager assisted me with the greatest deal ! She listened to me explain my situation and needs , had me try a couple of options and gave me a generous deal!!! Thank you thank you thank you!!! If I could give you folks 10 stars I would!!! I would highly recommend you to anyone! New beds , great deals , delivery and stellar customer service!!! You guys rock!!! read more

Lauren was great helping us find a mattress we loved! However the delivery experience was NOT. Our scheduled delivery was in early afternoon, and the service showed up 8+ hours late after already trying to cancel and deliver the next morning. Once arrived, they asked us to help them move the bed and frame upstairs because it was too heavy. In apartment, deliverers tried to get us to assemble frame by ourselves. We paid $$$ for the delivery and wanted what we paid for. Fast forward about 2 months, our frame is incredibly squeaky and keeps us from sleeping soundly. Mattress Firm said the issue was out of their hands so to call the frame company. We finally got a frame service man in here and he said the frame was put together so poorly it was an "act of stupidity." I wish Mattress Firm held their delivery service at a higher standard and/or lowered the price. read more

Wow, this chain is an absolute scam. I knew returning my mattress wasn't going to be free, but charging a $100 pick-up fee, 20% of the mattress "convenience" fee ($140), AND $300 for the "free" non-returnable adjustable base?? So in total, they're charging me $540 to return a $700 mattress? Patrick, at the Cap Hill location, kept using high pressure sales tactics on me and I see why now. Once you pay, you're screwed. He "conveniently" doesn't tell you that they charge full price for the "free" non-returnable base and they said that the mattress return fee was 10% but that's for exchanges, for actual returns, it's 20%. I am so sorry for anyone else who falls into this trap. Go anywhere else where you can get a no-strings-attached return policy (In Seattle area: Nest or Tuft & Needle; or most online stores). Use Consumer Reports and Wirecutter to help you find a good mattress, Mattress Firm could care less about u. read more

Steven Scheffler is the person I recommend to my Friends and Family. He has a soft approach to consultation and focused on my questions including budget, type of mattress, and support. Thank you for a quality experience. read more

What a wonderful experience I had at Sleep Train, in large part thanks to Allan. Like other reviews have pointed out, he is laid-back and friendly, while still maintaining a professional demeanor. He is incredibly knowledgeable about the products in the store, and will tell you all there is to know about the mattresses. I never had the feeling that he was pressuring me to buy something. He was very understanding that a mattress is not a cheap investment, and because of this took the time to walk me around the store. He was very patient as I tested out mattress after mattress, and helped me find the best option in my price range. I especially appreciated that he was understanding of my chronic lower back pain, and that he made it a point to steer me in the right direction of the mattresses that would be the best for my needs. If you need a new mattress, go see Allan at Sleep Train! You'll be happy you did. read more

Wonderful sales reps, they don't pressure at all to make a purchase but are very informative. I'm super happy with my mattress and bed frame that they helped me pick out. read more

Great service from the employees, quickly got my mattress. Hopefully the mattress lasts!

I stopped by my local Mattress Firm today and was helped by a friendly person, Patrick Bartell. Not only did he allow my 6 year old and I try an array of mattress to see what fit our needs and budget, but he made the process super easy and convenient. By the end of the experience my son said "this was fun". Thank you Patrick for the great deal and exceptional service. I would definitely recommend coming to this location. read more

I don't think Sleep Train has the best deals in town on mattresses, but I can tell you one thing- getting a new mattress from here was still one of the best decisions I made this year. I smile each evening before falling asleep and my back pain diminished. It's was very nice to have this store open in this neighborhood months back. I came in for the first time in May and was given a good introduction to their product by an older salesman (I forgot his name). His service was great and non pushy. I wasn't ready to buy at that time and I came back couple months later. There was another sales person there and he had to go back and forth between and another customer. Still good service and I was basically set on the mattress I wanted, so it's OK. I wish the first guy got the credit for this sale though. My quite firm double size mattress came to about $800 with delivery. I am very happy with it, and liked the convenience of walking up to this store, but if you are looking for a better deal for similar product I think there are better places for that on the outskirts of town. read more

Couldn't be better! Patrick was amazing from start to finish. We originally came on New Year's Eve and spent at least 2hrs trying out mattresses - Patrick knew exactly when to be present and available for questions and when to give my husband and me time to talk things through. He is extremely knowledgeable about every product they have. We tried a Purple4 but ended up utilizing their 120 day trial - and getting a Beautyrest pillowtop instead due to our personal preference. They just came to exchange it, that process was super easy as well. Delivery fee was affordable. We couldn't be happier! If you need a mattress you NEED to go to MattressFirm in Cap Hill. Patrick will take the best care of you and your family~ read more

Excellent customer service!! Patrick is awesome and helped us find the perfect mattress. It's worth buying local. You'll be happier and it's not any more expensive for the same quality online. Do yourself a favor and don't believe all the bad advice written by online shills and go actually try some mattresses and get educated on what is right for you. Everyone is different. The delivery service is outstanding and the 120 day guarantee is legit. Don't get fooled by online marketing. Buy local. Seriously. You won't regret it. read more

My husband and I walked in confused & out confident hahaha. We were lucky enough to shop when Michael was working... Man! He's super helpful and amazing at explaining mattresses haha. He helped us find the perfect mattress within our budget - and we learned the long-term benefits of a quality mattress. Time will tell! But, seems like this company has a great reputation for a reason. Thanks! read more

Excellent service, great advice, and fantastic delivery. Truly "white glove." They do want to sell you something -- obviously -- but it's clear they're most interested in selling you the best possible mattress for your needs. Salespeople are well-trained and know their inventory. The delivery service they use showed up on time, well within the quoted two hour window. Delivery guys knew exactly what they were doing and worked FAST. In our case, part of our bed frame needed to be disassembled in order for our new base and mattress to fit. The delivery guys took to this task after explaining what needed to be done and receiving permission and they declined my help. TIP THE DELIVERY GUYS, they deserve it! read more

Tyler and Alan worked the show room. Tyler was particularly helpful in his knowledge of the products. No pressure and helped me with best deal and same day service. Can't beat that! read more

Melissa was very helpful, she allowed us to rest on our potential bed and sleep the way we usually sleep, this allowed a feel of how I expect the bed to feel. Ask about the pillow upgrades. They are reasonably priced and very easy to work with. They delivered the bed the next day and was very courteous about the exchange from a full to a queen. We are very happy with our purchase and the service. Thanks so much!!! read more

Mattress Firm Capitol Hill - The Ashlin!!! - Furniture Stores Near Me - Seattle, Washington

Carol F. helped us find exactly what we needed, we had a really great experience! She helped us find the best mattress that balanced our needs and price point. Very happy with the result! read more

First time mattress purchase went so well! Patrick was amazing! He was so patient as we tested almost every mattress. We came in with a certain budget, and he made sure to show us mattress's in our budget and didn't push us over. His energy was so fun and appreciated! As we were testing a mattress he began to tell us a bedtime story. LOL. read more

I only order one bed, they delivered the wrong size (of course the smaller size). I dont know what to say. If they delivered a larger size, I could believe that it was a genuine mistake. read more

Patrick was amazing very knowledgeable and answered all my questions, he also had a great sense of humor he was very patient also as I took my time until I came to my decision on the bed I loved the most the Fairview Plush Matt Queen Prime , I'm positive this bed is going to last 10 years plus . read more

Before I begin, I will say that working with Ryan to purchase the mattress was a complete pleasure. This review is a response to the terrible treatment I got when it came to actually delivering the mattress: The delivery time that was chosen for me was on the only two hours that I was not home the rest of the day I was home to recieve the delivery. When I called to reschedule, the sales person who did not give his name was 100% unwilling to help me. As a result I had to schedule very far out. I have s call into the delivery company and suspect I will be making several more calls to fix this issue. While the sales service was great, once they had my money they seemed no longer to care about helping me. I strongly do not recommend them. read more

In store, Brett was helpful however their delivery team completely skipped my 2 hour delivery window and afterwards the in-store associates have no way to contact them to reschedule. Waste of time. Better off buying from online store or Tuft & Needle Downtown who know how to make a delivery. read more

Great experience. Mattress shopping can be so exhausting when you have high prices and stress and hovering employees. This was exactly the opposite. Patrick (John) was super super chill and let us take our time and answered all our questions. Mattress was on sale and delivered the next day. Such a great time. Writing this from the comfort of the best mattress I've been on in a long time! read more

Ryen was a huge help today and took the time to help me understand the mattress options. Great deal and very helpful! Thanks Ryen for the awesome help and tips to check out the beach! :) read more

We spent ~$3000 on a new mattress/box spring about six years ago so we thought we'd go back-bad choice. We struggled to select a new mattress but finally decided on a king iseries. After 3 1/2 months we were not completely satisfied so we went back to the store asking if we could upgrade our mattress to a Simmons Beautyrest (which was similar to the mattress we had purchased last time). The sales associate told us it would be no problem, and collected ~$600 more for the purchase upgrade. Unfortunately, when the movers came to swap out the mattresses, we were told that they could not proceed because there was a "stain" on the mattress. Obviously we didn't know about this and upon inspecting the mattress, we could not find the "stain." We received an email the following day with a photo of the "stain" which was really a very slight discoloration that could easily be scrubbed off (hardly noticeable). The email indicated that we would receive a refund right away. TWO WEEKS LATER I still had not received my ~$600 back so I called the store to inquire and was told that this would be processed immediately. I told the sales associate that I'd prefer the mattress upgrade instead of my money back and asked if there was anything that we could do. He said he would look into it, but when I received his voicemail later that day, he just said that the refund would be processed-he said nothing about my request for swapping the mattresses out. ONE WEEK LATER I still had not received my ~$600 so I called the store again and was told that the refund was processed a few days prior. I checked my credit card statement and to date I've receive $138 of the refund but not the full $600. I certainly understand return policies and how they have to be careful about inspecting mattresses for stains/discolorations but this discoloration was hardly noticeable and could have easily been removed. And, what's more frustration is that I still have not received my refund. read more

Patrick was amazing and very knowledgable about mattresses (and dust mites)! He didn't push the sale, and was very nice about answering all our questions. He worked within our budget and was a pleasure to talk to. He made our first mattress purchase nice and easy! Plus, turns out he really likes cats, I got to see a sweet picture of his kitty. Go there for a mattress, or if you want to talk to a wonderful human. read more

Great place! Tons of great help. Was desperate for a bed after our movers missed our delivery date. Ryane helped us find a bed and same day delivery. read more

We had so much fun shopping for mattresses thanks to Tyler! We even got to play a game to win 10% off. Great service and fun games... Can't beat that! We are so excited for our new mattress! read more

The salesman was helpful and helped me choose a mattress that would fit my sleep profile. We looked at a few different options and was given recommendations based on my preferences. The delivery was on time and the delivery man worked quickly to get the mattress setup. read more

Just walked in after lunch to start my mattress search. I'm blown away by the welcoming, knowledgable, and no pressure approach to the experience from Tyler and Allen. I was up front about not purchasing until Mid-July/Aug and and I did not feel pressured to buy, but admittedly the visit made me want to. Thanks again guys, and this will be where I buy. read more

I bought 1,300$ bed on a Monday they said cuz it was Covid and things I couldn't pick it up in store so it had to be delivered I said ok cuz initially that was better for me so they said ok it will be delivered Friday anywhere from 11:15am to 1:15pm so I said ok Friday comes and I take off from work so I can be at home for the delivery remind u I'm a 21 year old adult that's always on his phone plus I trade different currency thru forex so I'm on my phone 24 hours thru the day so I'm at home waiting 1:15 comes I never received a call from the delivery people so I call my wife to see if she got a call or anything and no one's reached out to her either so I call the mattress firm to see what's. Going on that confirm my number say they were going to call me back which they did one time and I answered and they told me the delivery people came called no one answered and they waited 15 minutes and that they need to reschedule for Sunday and there going to call the manager I talked to the manager he gave me the run around but when it was time to spend money they made sure everything was right then so I'm just saying if u see this do not I repeat do not use mattress firm because they don't give a fuck about u go to Macy's or pier1 imports they have better stuff better discounts and better service u guys have nice day and god bless u read more

Tyler is very knowledgeable and was extremely helpful. I highly recommend this location.

Alan was a huge help and I love there capital hill location so close to my house. He was so knowledgeable about the perfect matress for my needs and my back pain. I will defiantly be referring any one I know who is in the market for a new bed there way. read more

Quick, easy and Brad was very knowledgeable. Tyler was nice too. Highly recommend these guys!

My boyfriend and I went into Sleep Train today and Alan was extremely helpful answering all of our questions and getting us the mattress that best fits our need and price!! We can't wait to get the mattress delivered! read more

Recently bought a queen size mattress and box spring from this sleep train location and was thoroughly impressed. Alan was super helpful, wasn't too pushy and found me the exact mattress in the warehouse for cheaper. Delivered the next day and I was also very happy with the delivery guys who were quick and took away my old bed. I found exactly what I was looking for, got a good deal, and wasn't pressured to do anything out of my budget. read more

Definitely would recommend this location to a friend! Employees, especially Tyler, is very knowledgable and won't try and sell you something you don't need! read more