I have always tried to avoid stores like this because I don't like someone pushing a product on me the entire time. We went to several furniture stores, and the entire time we were walking around just "looking," we had a salesperson trying to rush us into purchasing something as soon as possible: "Why wait?" "Buy it now and exchange it if you don't like it." Well, we stopped in at the Mattress Firm Cypress location and immediately felt comfortable. John greeted us and asked a few questions about our sleep, then recommended a few options that he thought would fit us. Once he showed us his recommendations, he gave us space and didn't hassle us. He didn't try to push something that was above our budget. He checked in a couple of times just to see if we needed any water or if we had questions. John was very honest and did not push us into making a purchase. He's the reason we decided to go ahead and purchase a mattress from this location. He recommended several options based on our current sleep issues and habits. We ended up finding the perfect mattress and couldn't be happier. León with the delivery team was awesome as well-- in and out, respectful, on time, and cautious of my property while they were carrying the new and old mattress upstairs. This is probably my third review to ever leave online, but with the service we received from John and the delivery team, I had to! read more

Went in on July 5th for a queen mattress, box spring, and frame for our son who is going off to college next month. We had already unsuccessfully visited a deep discount mattress outlet store earlier. We then decided to go online to shop around and that's where we found the items we needed, at the best price, on mattress firm's website; so we went to the store in the Target shopping center on Spring Cypress. Upon walking in, we were greeted by Gary. Gary was not pushy at all. He casually mentioned some other items we might be interested and then directed us to where we needed to go. He was extremely knowledgeable and helpful. He asked us questions to better understand what we needed and wanted and guided us in the right direction. I'm not sure if they work on commission, but Gary ended up placing the order for the online items we found because we did not find our items in the store. He skillfully informed us of all our shipping options as well. We left Mattress Firm feeling positive about our purchase and excited to receive the items. Side note: This is our 2nd time buying here. Will keep going back. read more

They let us trade out our mattress twice (with a restock fee) which we appreciate, but we hated all 3 mattresses and despise the one we ended up with. Now we're stuck with a super expensive mattress we hate. There is a variety of brands to choose from with different levels of quality and price. Spend time laying on the mattresses and get a feel for it before purchasing. read more

Great selection and associate Mike was very helpful. Quickly picked out a new twin mattress for my son. Make sure you negotiate on the price. Delivery, the frame, the box spring... all up for negotiation. Mike made an offer, I countered with an OTD price and he agreed which saved us $400. The mattress was listed at $699, ended up paying $646 + tax to make it an even $700. The $175 box spring, the $39 frame, the $79 delivery, and the $59 mattress protector were free. I'm sure there was room to go lower, but it was fair enough for me. The delivery team came two days later and were in the middle of the delivery window. They have an app on their website where you can track the delivery truck. I opted to have the guys leave the set in the garage as it's a hassle to let strangers in the house with my dogs. Quickly set it up myself and my son loves it. Again, make sure you HAGGLE on the price. They are not even aggressive with the offers and seem like they just want to make the sale. Will be going back soon for a queen for me and the wife. read more

I had to purchase new full size mattress and boxspring for my father after his surgery. I called Mattress Firm yesterday and spoke with Jesus. He was patient and efficient - gave me options - and had me setup with next day delivery after I'd made my choice on brand and style. Mattress and boxspring delivered today - and the delivery team did a great job. Excellent customer service from start to finish. read more

Come and ask for Mikey! He doesn't pressure you, and if you are a repeat customer he will treat you like royalty. Even if it's your first time, he will make sure you leave a happy customer with the best deal and the best mattress. read more

Great experience here today. We knew what we wanted and we were in and out in 7 minutes. They were efficient, helpful and friendly. Thanks, Denon and Oscar. read more

We came in after being in two different mattress stores just looking for prices. We left with a mattress! The sales girl was very friendly and helpful and she helped us make a good decision. Very happy with the service provided by her. read more

Mattress Firm Clearance in Cypress is the BEST place to purchase a mattress in Harris County. Chris was very helpful and exceeded are expectations for a quality mattress at an outstanding price and excellent customer service. read more

Fast service. Patient with my 8 year old while we tested mattresses. Was able to explain options to best meet our needs and make recommendations. Thanks Jaime. read more

Salesman Mike is the best. He made my husband and I feel comfortable with the bed we bought. Thank you Mike

Stopped by today to look at the Purple Mattress. John was a great help. He explained the color coding, showed us the mattress, gave us space to talk and try them out. Can't wait for our delivery tomorrow. read more

My wife and I were coming in to replace an 8 year old Mattress. We met our salesman, Sheron Harmon. He immediately welcomed us to the store with a receptive approach. He asked several questions, and took us to get fitted for the proper mattress. He was attentive, engaging, and really wanted us to find what we wanted. My wife feel asleep on the mattress, Seriously! We left with a new king size temperpedic set! read more

We went to the spring cypress clearance center next to target store #001046 and I just say I was highly impressed with the service mike gave my husband and I. I'm not an easy customer because I have very specific needs in a mattress and Mike went above and beyond to help me find the perfect mattress. I had been to the store on multiple occasions returning a mattress that didn't work for me and Mike helped me greatly to find the perfect mattress. If your looking for a new mattress please visit this store and see Mike. You won't be disappointed and he truly cares for your comfort and happiness with the new mattress you buy. read more

If I could give zero stars, I would. While the sales people may seem very nice and concerned about their service to you, they only truly care about making a sale. Lied to about what can and cannot be returned. Now screwed out of over $1000. A full refund of $5300 apparently doesn't mean a full refund. Area manager doesn't care either. "Doesn't matter what the sales employee said, only matters what you sign. Even if they say that is not the case" read more

Salesman Mark was amazing! I feel like he was genuinely interested in finding us the perfect mattress that would fit my wife and I. We spent about 1 hour trying to find the right one and he was never pushy. I even made the comment to my wife, "I really like this and I think I want this one." He didn't flinch. He let us talk about it. Very knowledgable. Very good deals. Unbeatable warranty if you are trying to find the perfect nights sleep. I was very skeptical going in and walked out very pleased! read more

On July 9, 2013, desperate for relief from my arthritic hip, I bought the most expensive king size Tempur-Pedic adjustable air bed in the store, at the Cypress, TX Mattress Firm location. On July 10, 2014 -- one year to the day later -- my wife woke in the middle of the night sleeping on the foundation because the air bladder on her side of the bed had blown out. My wife and I are normal people of normal weight for our ages. The mattress had certainly not been abused in anyway. To the contrary, we treated it like the expensive prized possession that it was. The bed frame is a high-quality Lexington bed with more than adequate support, and of course, we also purchased the outrageously expensive Tempur-Pedic foundations to go with the mattress, and was professionally installed by Mattress Firm technicians Mattress Firm was unwilling to offer any resolution beyond the Tempur-Pedic 1-800 number. The customer service number was merely a wall to turn away complaints. The representitive claimed that all management was "out of the office" at 3:00 pm on a Thursday afternoon. So I called the Tempur-Pedic number. After 15 minutes on hold, a representative took my information and informed me that a new mattress would be shipped under warranty from an undisclosed warehouse, and would probably take as long as two weeks to arrive. I responded that this was not a normal mattress that I could sleep on until the replacement arrived. This was an inflatable bed that was completely useless at this point. I asked why they couldn't simply arrange an immediate replacement through my dealer, Mattress Firm. They responded that their warranty policy did not allow that option. I asked how they expected a 60 year old man with arthritis to sleep on the floor for two weeks. They had no answer, but were completely unmoved, even after escalating the issue to a supervisor. read more

On Sunday, I went into Mattress Firm to purchase a new mattress. As I walked in, I could see the stares from the salesmen like who's going to take "them". No one wanted to help us. Finally, one person stood up and started to speak to us. Soon afterwards, another family walked in and one of the salesmen (black man) ran over to them. Yes you guessed it, I'm black the other family was white. They were greeted with a warm hello, how can I help you. Well at this time, I tell the salesmen what I'm looking for and we start walking to the back. He begins to tell me they have a layaway program. I looked funny and he was like I'm not trying be rude, just letting you know. I didn't ask you for help. I have money sir. I was so focused on getting a new mattress that day that I didn't even process it at the time. He continues and shows me a cheap mattress and I tell him no, it wasn't good enough. He shows me the most expensive I try it out and loved it. Of course when we looked it up, it would take 6-8 weeks to come in. I wanted it today. He then shows me another one they had in stock. I tried to think whether I was going to purchase, when this suck was like "Look, I really have to go back to work. Let me know when you decide." I swear it had only been 10 seconds when he did this. I told him, I've decided to think on it and was leaving. At this time, the other family leaves out and buys nothing. Maybe if he's been nice, I would've purchased the mattress but you got to be out of your FN mind if you think I'm going to spend my money where I'm not good enough to be treated as a human being. read more

Went to the store to buy a mattress for our guest bedroom. I wasn't really looking to spend too much since it would only be used 3-4 times a year. Mike went above and beyond to get us a comfortable mattress at a great price. I would recommend coming to this store if you are looking for a mattress. read more

BUYER BEWARE!!! Wish we had checked with BBB first. Salesperson was knowledgeable and patiently answered our questions while we tried out many different mattress types. We ended up buying a top of the line Temperpedic king set, pillows and pad. We paid in full to the tune of $6,500. At checkout we were told the mattress pad was out of stock, but would be available in a few days. We agreed to delay delivery until everything could arrive at the same time. We waited at home all day on the delivery date. ..NO one ever showed up or called. I called the store to find out what was going on and was told the order was cancelled due to the mattress being out-of-stock. The store manager was pretty indifferent to our frustration...saying "these things happen ". Meanwhile they've had our money for a week and we had nothing. We went to the store and asked for a refund and were told they can't give refunds at the store "it must be done at the corporate office ". Finally, 10 days later, we get the refund. We will NEVER do business with Mattress Firm. read more

Told my wife when we walked out that Mark and the entire buying experience was about the best buying experience for a major purchase in a long, long time. Knowledgeable, patient, non-car sales-y pushy. Just a great experience read more