Stopped by to check out their pillows and couldn't be happier with our experience. The manager who helped us, PJ, was helpful but not pushy. We really appreciated that. The pillow is awesome and the whole store has beautiful mattresses just waiting to be tried. Great experience! read more

Ran in at the last moment, quite literally thirteen minutes before close and Jack was so helpful and we got the exact mattress we needed immediately! Never had an easier sale or better experience!! 10/10, 5 Stars, absolutely great guy! read more

Mattress Firm Dedham Rotary - got the exact mattress we wanted quick and easy same day in the car! - Mattresses Near Me - Dedham, Massachusetts

If you enjoy rude service from a manager this is the place for you. He let an unleashed dog run around the store and jump up on me. I stepped back and asked it to be leashed as I've been bitten in the past. He and the owner refused to leash the dog stating it was a disability dog. It was not an ADA animal and said as much. The manager told me "feel free to leave," I did. Spend your money someplace else. read more

Corporate customer service is horrible but Manny at the Dedham location helped me get everything situated after all the chaos i went through. Not only did he do what he was asked but followed through with updates as well He deserves some type of promotion because of all the people i spoke to he got the job done quickly and efficiently. Literally the epitome of customer service! read more

Spent thousands (5) which included an inexpensive metal frame that was later recalled. The bed collapsed store behaved as if they were doing me a favor replacing it. read more

I needed two twin beds quickly for unexpected company coming next week for Thanksgiving. Kenny was very helpful in recommending a mattress/boxspring set that is comfortable, reasonably priced and was delivered within 24 hours! I was also able to buy high quality pillows and mattress covers at half price. The salesman, Kenny, was friendly, professional and knowledgeable about the products. He knew I wanted to stay at the lower price points since the beds were only going to be used occassionally. He went out of his way to show me the best mattresses at the best prices. I shopped around at a few more places and returned the next day knowing I was getting a great deal with really quick delivery! I highly recommend this Sleepy's if you want great pricing, professional service with timely and efficient delivery!! read more

I stopped to look for a new mattress and although they did not carry the item I was seeking, the service was excellent. They had a lot of good choices at competetive prices. Worth stopping by. read more

I ordered an expense mattress from Mattress firm as they offered a bed lift frame which I thought would be great. They said they were out of the electric bed frame that raised your head and said they would ship with a "basic one" until they got them in stock. I contacted them to see when it would be in stock and setup a delivery time. no call, no delivery. called and they said it was out of stock while advertising on TV this great deal that I didn't get. They have NEVER provided the electric raised bed they advertised. call and email so many times it is a joke. I sent all of my communication and purchase information to the better business bureau. This place is a RIP OFF. Do not buy any "deals" from this place. They are VERY dishonest. read more

I bought a mattress a little over a month ago. They informed me there was one left in stock and that I could pick up in store on certain day. The day comes, no mattress. They didn't even give me the decency of informing me that they no longer have the mattress in stock. After multiple phone calls they gave me a loaner for the "10 day" shipping. They explained that the mattress I purchased would be delivered to my house and they would take back the loaner mattress free of charge. Two weeks later, still no call from Mattress firm with an update on my shipping date. I finally called & spoke to someone on the phone who told me "well, people usually just keep the mattress that's loaned to them." WHAT A SCAM. Why would I keep a mattress that's cheaper than the one I paid for? Unprofessional & no communication. read more

Excellent service from Manny at Mattress Firm location in Dedham. He was polite, very knowledgeable and extremely helpful as we wanted a new queen mattress set ASAP. Not only did he help us in that regard but the delivery team had the mattress set up the next day and the old mattress & box spring taken away. It was a very positive experience from start to finish! A big thank you to Manny and the Mattress Firm delivery guys. read more

Yesterday I had a great experience at Mattress Firm in Dedham. I was honestly dreading having to go in and purchase a new mattress for my son but the salesman Brian made it a great experience. Upon entering the store he asked my son to try firm, medium or soft mattresses. It turned out my son really liked the soft mattress. Brian then asked me what my price point was and took me over to the mattresses he had in that price range. My son found a nice one he liked and then we purchased that one. Brian then asked me all the necessary questions to find out if there was anything else I would need to go along with my mattress. As it turns out I decided to also get the box spring but I also needed to get removal and setup. Brian then searched for a factory used box spring and found me a great price on one so I would ultimately save some money and be able to get the delivery, set up and removal. This was really a painless visit and I appreciate Brian's professionalism! read more

Janice was amazing to work with throughout the entire mattress buying process. From her warm hug all the way through putting pen to paper to finalize the transaction, she was a no-pressure professional. I thought buying a mattress would feel like buying a used car. How wrong was I?!? Maybe at other mattress stores, but at Sleepy's Dedham, Janice shattered these preconceived ideas about haggling, up-selling etc. It couldn't have been a better experience unless it was free! I highly recommend working with Janice Berman -a TRUE MATTRESS PROFESSIONAL! I'll update this review on mattress quality and the delivery experience once the dust has settled. read more

It was a crisp, December afternoon. My beau and I were out making some finishing touches to our Christmas shopping. We had been talking about getting a new bed for quite some time now (9 months) and figured, let's take a look see and get an idea of prices. Enter, Sleepy's. We walk in - we're the only two people in the tiny store. The salesman, Mike, jumped right up from his desk and ran over to greet us. Bravo!, Mike. He asked what we were looking for and we clearly stated that we had nothing in particular in mind, this was our first mattress shopping experience (don't ruin it!) and we were just looking. He offered to "test" us out and see what kind of mattresses we should be sleeping on. We had nothing better to do on our day off, so we agreed. We took turns telling him our stats: age, height, weight, gender, any aches and pains lately? And then you lay on this air bed that mushes your butt together with all your data and indicates what type of firmness you need. Genius! I had no idea this technology existed. I must have missed the 2 hour special on PBS. I was a plush and my beau was Ultra plush. So, Mike walks us over to the beds that correspond. Beds that are made by the same manufacturer as the flux capacitor we just layed on. Coincidence? I think not. So we lay down, and much to our surprise, sink into what feels like a cloud floating through heaven. Was that a chicken waffle from Hen House that just floated by me? No? Damn. He asks how we like it. Yes. Please. Mike then hesitantly, but firmly (no pun intended), informs us that it is the most expensive bed in the showroom, priced at a cool $3300. Thanks for crushing my very bedding hopes and dreams (again, not intended). We jumped out of that bed faster than a Turkey on Thanksgiving (I don't know what that means). NEXT. Mike then brings us to the Tempurpedic, second most expensive bed in the room. Are we noticing a trend? I'm beginning to think there's a commission involved somewhere. We try other beds. And more beds. And more. And of course, nothing feels as good as the first one. So, he brings us back to the brand of the first one. It's called "Sleep to Live", because Sleepy's salesmen need to sell them to stay alive. Pun INTENDED. He shows us models that are of the same brand but a lesser calibre (boo! who likes knowingly stepping down in calibre because they can't afford the better model?). Well, we try it, and we find that for over $1000 less, it doesn't feel $1000 less. We roll out of the bed and look at each other. "So, what do you think?" Mike asks, eagerly. Mind you, that at this point, we've been the only customers in the show room for nearly 45 minutes and he's been catering to us the whole time (not that it took that much effort). After all that, I felt kind of bad knowing that I was not intending to buy a mattress. It was Christmas after all, and what if my matress purchase puts gifts under his tree? I hate being so empathetic. "Well, we really weren't expecting to buy today." "And we DEFINITELY were not expecting to spend over $1000." I said. And of course, a saleman at heart, he asks what he can do to get us to buy today. I stand my ground. "We're really not looking to buy. We do not have $2200 to spend on a mattress right now. We'd rather know it's here, know what it costs and save up." Hello? It's called responsible spending? Ever heard of it? He offers the interest free store credit program. UH NO. Any right-minded person knows that store credit programs are horrible for your FICO score! Eek! No, no, and no, Mike! He didn't get it. So I offered to leave our information, ensuring we'd return to him ONLY so he would get the sale. Was that not offer enough? I was being generous! Conveniently, Mike doesn't alway work at this store. He regrettingly accepted the offer, and sat us down to gather our info. As he was entering the mattress specs for reference, a red flashing notice popped up on the screen. He turned it slightly, to show us exactly what he was so caught off guard about. "I'll need to call on this, I don't know what it means." Uh, Okay...We look at each other and wait. So apparently, the warehouse is overstocked on box springs for the mattress we want. And they are offering the $500 box spring (yes, $500 for the BOX SPRING) for free, while the situation lasts. They are also offering free delivery. Well, that gets you thinking. He entices us with an offer to only put 10% (that's $191) down. We glance at each other and my spineless fiance says, "Whatever you want, Babe". NOoooOOOooO! Why?! Long story short - well, actually, I already blew that - we put money down on a mattress we weren't expecting to buy, that was out of our price range and we didn't want. Well played, Mike. Well. Played. Luckily we were able to transfer the deposit. And we could have gotten a refund if needed. I don't like feeling scammed and pressured. Do you? read more

Ken called me. Im getting my check in the mail. At least they apologized..ughh...I am still never going to this place ever again!

Worst of the worst... Total nightmare dealing with these people. We bought a new home and purchased a new $2000 mattress from Dan at Sleppys. While Dan was great and very helpful everything has gone downhill since. On night 2 of sleeping on the new mattress we noticed giant lumps and called Sleppys who agreed to exchange it for a new one. So that means another day off for me as they give a 4 hour window. They did not call on the way as they they said they would. When the truck showed up they said the mattress was broken because the first delivery guys bent it too far. They wanted me to sign a waiver for the new mattress saying it may break and that would void our warranty. No way I was signing that. Not for 2 grand. They they put me on the phone with the office. This lady was the rudest person I have ever dealt with. Ever. Rude. Unable to listen and actually hung up on me. So as it stands now I have a broken mattress they refused to take back. They would not give me money back despite the fact the fully admit to breaking it themselves. I now have to go back to the store where I got it (15 miles away) and talk about a new mattress exchange. Only they want me to get a queen instead of a king but only for the same or greater value!!! What a scam! What store won't accept a return on an item they sold and broke themselves. 30 day sleep on it for free is of course BS, but I didn't know it was this bad. I'll update this review with the final outcome but for now STAY AWAY FROM THIS PLACE!!!! read more

Walked in to sleeps to buy a bed frame and everything was fine until I asked for a return policy. "We don't like take returns" I walked out and bought a bed frame for $30 cheaper and I can return it. Sleepys is the worst. read more

Had a very positive experience here! The salesman Tony was not pushy and let us try out all the mattresses. He was very knowledgeable and great to work with. We ended up with a great mattress! read more

Tony was very helpful and patient helping me pick a new mattresses set. I was able to schedule the delivery that was convenient for me. The guys delivered it and set everything up. I will definitely shop there again. read more

We were looking for a queen platform bed we had seen on line as well as a mattress. Mark was magnificent in not only finding the right mattress via the in-store test and his knowledge in this area, but also came up with the winning combination for the budget we had. He was a pleasure to meet and to work with. The delivery and assembly team was amazing - not only did they set record time but they even had a way of flipping and catching a box spring down the building's three floors. All in all, it was a great experience, and the only "heads-up" I'd offer is that, other than I thought I heard, the delivery team is not supposed to take apart a bed they are replacing. The bed and the people are fantastic, and many thanks to all. Dan read more

My husband & I have been to Sleepy's in Nanuet, Rockland County, several times over the summer in preparation for our move to a one-bedroom co-op in Manhattan. As "empty nesters" we had several decisions to make about what bed to choose in our limited space. We were fortunate enough to connect with the most efficient, knowledgeable, and extremely patient salesperson, Khadejha Barnes, who educated us on the newest mattress technology. When we finally made our decision, we knew it was the right choice for us at the best price around! Thank u Khadejha! Sleepy's is so very fortunate to have such an excellent, personable salesperson representing their company! J. Nadboy read more

Janice helped me with my first mattress purchase ever! Made sure I was informed with my buying decisions and got me a good deal. Overall made the buying experience pain free and enjoyable! Thanks, Janice! read more

Thomas was extremely helpful. He never tried to pressure us into spending more money he just wanted to find us the right product for our needs. Great prices and great deals! read more

Deontae fron bridgeport hi is a great person ,treats us well and do the best for the customer,i want to say thank you on behalf of my family read more

Today my boyfriend and I went into (the old sleepy's) which is now Mattress Firm, and were very delighted to meet Mr. Mike Armstrong! He was awesome, informative, professional, and really wanted to make us happy. Not to mention, it was really great for him to honor the first responder discount as my boyfriend is a FireFighter. He went above the normal customer service and we walked out within a new mattress within the half hour! Very impressed, and I'm sure we're going to love our new bed. Thanks, Mike! read more

I recently purchased an adjustable bed from Mattress Firm Dedham, MA. Had it delivered and set up, and later after the men left noticed that the head of the bed had stopped working. I called Mattress Firm and spoke to Brian, the store manager, who at the time was dealing with another customer and said he would call me right back. Within 5 minutes Brian called me back!! I explained to him what was wrong and he said he would try and get the guys back (this was Sunday evening at 6pm) to fix the bed. He called me back and said unfortunately the men had gone home and there was nothing he could do this evening. He said he would work on getting it fixed first thing the next morning (Monday) and call me as soon as he figures out what he can do for me. Monday morning Brian called me around 9:30 and told me he would have a crew at my house between 4-6 to either fix the bed or replace the bed. That evening the crew showed up, plugged back in the cable that came loose and had the bed fixed within 15 minutes! Brian called me the next day to make sure I was happy and that everything was working properly. I can not thank Brian enough for quickly and professionally helping to solve my problem! Mattress Firm should be very proud to have Brian on their team. I will absolutely continue to do business with Mattress Firm in Dedham because of how Brian was so helpful and professional. Thank you, Brian!! read more

Went in to look at mattress's and was met by a salseman, who was very pushy, felt like I was at a used car place. The salesman says we had just missed the sale a week ago but if we found something nice he could call his manager. We stated to the saleman what we were looking for and he didn't really listen at all, we ended up buying a beautyrest. We shopped around after we left and decided to cancel, I had to call 4 times for the man to finally cancel the order after trying to convince me. They are the worst company around there like used salesman. read more

I wish there was a NO star option because that's exactly what my experience was. started great, ended HORRIBLY HORRIBLY HORRIBLY. Took a MONTH to recieve my mattress, and while going out of my way to check on my order i got passed around and ignored by every employee there. Not to mention the only help I received was from an associate on LIVE CHAT CUSTOMER SERVICE! Please be careful when dealing with this company, get a detailed statement about your order or else you will be searching for it. Completely disappointed and dissatisfied read more

Hate everything about this company from the exspensive mattress that I am unhappy and stuck with to horrible customer service to billing charges for box spring that i dont have nor wanted nor accepted. I will never do business here ever again, and I will tell others to stay away as well.. terrible mattress experience read more

Tony was extremely helpful, great customer service.

Stop being tempted by online mattress deals, get in your car and drive straight to this store. We had an amazing experience here because of Manny's customer service and knowledge about the products. We arrived determined to spend very little and he totally respected that and didn't try to talk us into something fancy. In fact, he was so happy to show us the rock bottom clearance mattresses, that we actually asked if he could talk to us about some of the more expensive ones. Reverse psychology? Perhaps! Effective? Absolutely! Manny is kind, funny, professional, and patient. We probably spent a good half hour changing our minds and he was totally chill. He tried to get to know us so he could better understand our mattress needs, but also because he is just a friendly guy. He worked hard to get us the best possible price. When I hemmed and hawed about the mattress cover, there was zero pressure. To upper management: this guy should get a promotion. Oh wait- I think he said he just did! Well, then maybe a nice bonus. We will absolutely be back! read more

I would not recommend this company to anyone. They changed my delivery date without notifying me and I missed a day from work. Very unprofessional. read more

Bruce is my hero! I just moved to the area and had a mattress emergency. Mine wouldn't fit up the stairs! It was a Sunday afternoon and I needed a new bed delivered on Monday. Sleeping downstairs away from my toddlers was not an option....I was facing 1 night on the floor after moving across the country and I couldn't stand the idea of another. Bruce helped me pick out a wonderful bed AND got me next day delivery. Thank you!! read more

For the update...I sent over pics but as per my conversation with the rep, pics do not work with a mattress to show defect. You must lie in the bed, well anyway, I have been instructed to go into a Sleepy's , pick a new mattress and they will work with me. I will update all because I am just as curious as all of you as to the resolution... read more

HORRIBLE EXPERIENCE! They delivered the wrong mattress, which did not fit, and left us without our bed. Moreover, our walls were damaged by the movers. Adding insult to injury, customer service was no help at all - telling us we need to wait two weeks for a delivery of the mattress we ordered. I will not do business here again and will encourage others not to shop here. read more

This week I went in to the mattress firm location in Dedham to look for a new bedroom room set. The shopping experience was more than that, it was a learning experience as I was shown the different technologies and materials by Tony. I was educated! I felt comfortable enough with him to continue on and buy a mattress set. Look no further if you need a mattress. Make sure to call ahead and find out when Tony is working! You will thank yourself. read more

I recently decided to go mattress shopping just to browse at different mattresses that may fit my needs. I was in no rush to buy a mattress however i did need one in the near future before school starts. i went to jordans furniture, bobs furniture, even macys. Jordans seemed to be a bit pricey so i decided to go look at sleepys just get an idea and a price comparison. WHAT A BAD IDEA. The minute i walked through the door the sales person attacked me with 5 questions on what i needed when i specifically said "thank you, i am just browsing". He insisted to make a sale. So i went along with it and told him that i was just mattress shopping and i wanted to look at plus mattresses. So he let me try a bed and i told him that it was very comfortable. He then said "well , its a pillowtop which makes it seem comfortable" "and i said oh yes i like that". then he rudely asked "do you even know what a pillowtop is?" YOU DO NOT ASK A CUSTOMER A QUESTION that makes them feel stupid. He was looking down on my intelligence and i was starting to feel annoyed. He then asked when i would like it shipped to my house. First of all, i never said i was buying anything!! why is he asking when i want it shipped? at the point i was ready to leave but he had the make my experience really bad when he commented "you should purchase this mattress because its one of our best. you shouldnt be going around shopping for a mattress. youre wasting your time. most customers know what they want and just go with it" well then!! I am a customer and i know exactly what i wanted, and that was to get the hell away from Sleepys mattress store. I was so insulted i stormed out and told him he was a horrible salesperson. stay away from this place! and this experience wasnt the only bad one ive seen. My friend purchased a mattress from a sleepys in a different location and paid for a higher end mattress yet when they delivered the mattress they gave her a lower end mattress!! horrible service. dont even bother read more

My mom purchased a bed there and there was no difference in that bed vs. her old bed, so she wanted it returned. I called to schedule a pickup. Was on hold for 10 minutes as he tried to figure out how to make the return and was then told he would call me back in 10 minutes. I never received a call. So I called the next day, Friday, December 8th and was told they would come and pick up the bed tomorrow (Saturday, December 9th) between the hours of 2pm-8pm. They called my mom Friday night at 6pm and said "we're outside." My mom said "your not suppose to come until tomorrow." They said "oh well, we're here now." My 73 year old mom (who has major health issues) had to strip the bed as the delivery drivers stood there speaking another language. On top of which my 73 year old mom had no bed to sleep in. This is an outrage. I will never go to this store again and I will tell all my friends my mom's story and post it on FB. You should be ashamed of yourselves Mattress Firm. read more