Been there before years ago, the service and the people continue to be top notch! Bought a box…read morespring,quick and easy. Great deals and a great play to shop

We had a wonderful experience picking out exactly the power recliner my husband wanted, as I had…read moretexted ahead of our visit with the features we wanted on the chair. They had it all set up when we arrived! Smooth transaction with no sales pressure while we looked! The delivery the next day was without a hitch and the guys were great!

This is the third time our adjustable bed frame has broken in two years. We had a difficult time…read moregetting service and parts in a timely matter the last few times. It has been more then disappointing and frustrating once again. We had a "service tech" come out in November and said she had never worked on that before and would order parts. Two weeks later my wife called and spoke with someone and said the parts were ordered and just have not come in. A few weeks later I called and was told the parts were in our account but were never ordered. There was no one there that day to confirm the order would go through and was told someone would call us back right away the next day to confirm. No call. My wife called once again this week, and was told yes the parts are ordered but wont be in until the end of January. Mind you our bed frame has been in the leg up position this whole time. My wife asked to speak to a manager to confirm that what were being told this time was accurate and true. She was told the manager was too busy to speak now and would call later. No calls. I guess we wait until the end of January to find out if we will get our parts and bed fixed.

We're very happy with the leather furniture set that we purchased from Walker's…read more The sales team of Kat and Barry were very helpful. Barry made sure that we were well taken care of and happy with our purchase.

i purchased a bed for my daughter from Denver Mattress 10 months ago. Unfortunately the bed frame…read morewas defective and broke suddenly. I contacted their store. Their customer service was outstanding! They acknowledged the problem and quickly worked to replace the bed frame. (They would have delivered or we could pick it up) While it is disheartening to have a product fail so quickly, they stood behind it and worked out a solution. When they say it's guaranteed, they mean it. Dakota, the store manager, was fantastic (as was everyone we talked to)

I went to Denver this morning to take advantage of their Memorial Day sale on a recliner that…read morestarted today. The salesman led me to the product and I let him know I wanted two. He went to check on the inventory and two were available ( the last ones) according to him. Weird since the sale just started. I paid for them and then he went to complete the order but the computer popped up that they were sold out. He asked if I wanted to see similar products that were about 200-300 more. He ended up refunded my sale. Of course the money came out of my bank account and I will have to wait for the refund. I won't be back. Shoddy company to advertise something they don't even have. I'm rating the guy a 2 star because it probably isn't the salesman's fault.

I had an outstanding experience at Ashley Furniture! The showroom was clean, well-organized, and…read morefilled with a great selection of high-quality furniture for every style and budget. The staff were friendly, knowledgeable, and never made me feel pressured. They took the time to answer my questions and helped me find exactly what I was looking for. The quality of the furniture exceeded my expectations, and it looks amazing in my home. I highly recommend this store to anyone looking for excellent products, exceptional customer service, and a stress-free furniture shopping experience. I'll definitely be coming back for future purchases!

I walked in because this store looked SO big!!! Come to find out it is the largest Ashley store in…read morethe USA!!! They also have a HUGE mattress gallery! They give some of the proceeds of mattress sales to a program that helps get kids who don't have beds a new bed. Jason was such a great salesperson. And his sales manager Kaleigh was amazing and helped me feel so great about my purchase! I'll be back!!!

Walked in and saw nice looking pillows, and got helped by Tyrone. He showed us a variety of…read moredifferent pillows and helped us find what we liked. He provided amazing customer service, and made it a nice experience overall. Thank you, Tyrone!

Very good. Super nice employees and a clean area. And we got free water. The employee the helped me…read morewas super kind and helpful

We bought a matress set from Cheryl. We explained we needed a new bed frame and weren't sure about…read morethe box spring. She said you can get your discount now on the set and return the box spring if dont need it. When went to return box spring 30 days later. She said they have a NO REFUND policy. After several attempts they refused. We are out $300. So beware before you buy.

Who knew one could get handmade mattresses in Spokane, WA?! I ordered a mattress and box springs…read morearound Thanksgiving. Cody delivered my new mattress and I was SO excited to try it out. Unfortunately, I have very fussy shoulders and the mattress was way too hard. So I called and talked with the owner Vinny and he said "no problem, we'll just come pick up your mattress and put softer innards in." General manager Cody came back and picked up my mattress and I told him that it was way too firm and I could not sleep on it because my arms went numb. He took the mattress, and brought it back the same day but told me that the type I bought was likely never going to be soft enough and that I should try it and let him know. Sure enough, it was still too firm. Cody was so kind. He warrantied the mattress, made me a new one, and delivered it and took the other one away. I've had the mattress Cody made me for a week or two now and not only have I gone back to sleeping on either shoulder(I'm a side sleeper) but I sleep through the night! Talk about customer service! You cannot get a non-toxic, made in the USA, customized mattress at Costco or Mattress Firm. Twilight's prices are very reasonable, their product is fantastic, and you cannot get better customer service!

I stopped by Dania recently to scope out their couches, ottomans, outdoor furniture, etc. After…read morethis long winter I am sick of looking at my furniture! After browsing through I have to say that this is an underrated store in Spokane. Great prices on very cool pieces! People- do not- I repeat do-not drive all the way to Seattle for Ikea nonsense. Dania will get you the modern stuff, you won't have to put it together, and its really affordable (and you can avoid the stress of cramming things into your car for the drive home). The only thing is Dania doesn't have meatballs...so there is a drawback. For apartment dwellers or smaller home folks they have the modern, smaller scale pieces but also huge sectionals for your epic lake cabin people. I have to think this furniture would also work in traditional homes as well.

I have probably spent tens of thousands of dollars at the Spokane Dania store for my offices for my…read morehomes. Just last week they were to deliver a couch, a chair and a desk for me in Coeur d'Alene Idaho. That was Wednesday. We're now on Friday and they still don't know when they can get the desk to me. It didn't make it on the truck. They literally say it could be a week or more..

After spending time selecting every aspect of a new dining…read moreroom set , from Ennis .. the pedestal , chairs, color etc , Then being quoted 4to 6 wk. delivery.. I then sold my dining set .. Six months later , still no dining room set .. Been doing without all this time .. very dissatisfied customer ..

If you buy from Ennis all you get is a $6500 dead mouse. We purchased a Stickley reclining love…read moreseat on May 8, 2024. They told us it would be about 3-4 months. After I called to check on it Sept 3, they said they would deliver it the next day, which happened to be my birthday, and we had plans to go out of town. It was then or wait another week. Why they didn't call us when it came in, I don't know. We had it for less than a week when we realized something was wrong with the loveseat. We called and it took nearly two weeks before someone came out and validated that the wooden structure was broken. They said "Stickley is really good. They won't just repair it; they will REPLACE it!" They indicated someone would be out to pick it up. When asked, we agreed to a loaner. Dan, the manager, followed up and called us to say we could call him if there were any problems. So far, okay. I called about Dan on Oct 10 to find out when it would be picked up. He was out of town for the week but we left a message he would get on Monday, Oct 14. In my message I let him know we would be gone from Oct 13-15. However, Warren from the warehouse called us 7 times on Oct 15 telling us they had to pick it up that day. Evidently no one got the message to Warren we were out of town and they gave us no advance warning they had to pick it up on the day we were gone. We called back at 3 p.m. after we got home on the 15, and left a message for Warren. NO ONE called us back all week. We went into the store on Monday, 10/21 and spoke with Dan and told him what happened. Warren called the next day to say they would pick it up on Friday. Dan also told us that Stickley doesn't "replace" the love seat. They "replace" the broken pieces within the loveseat; in other words, they REPAIR it! Dan also informed us that Stickley only delivers/picks up in Spokane every 3 months. That means we won't see this furniture before February 2025, if we're lucky. That's not all! When they came to pick up the loveseat on Friday, Oct 25, they brought a loaner. However, the loaner was an old full-size couch with no reclining and it was too large for our living room. The loaner was useless. The next day, Saturday, Oct 26, we found a dead mouse that had been left behind. This is outrageous that we pay $6500 for a loveseat that is supposed to be top of the line and we still don't have a recliner to sit on 6 months after ordering and won't see it for at least another 3 months or more. All we have so far is a dead mouse.