Been there before years ago, the service and the people continue to be top notch! Bought a box…read morespring,quick and easy. Great deals and a great play to shop

We had a wonderful experience picking out exactly the power recliner my husband wanted, as I had…read moretexted ahead of our visit with the features we wanted on the chair. They had it all set up when we arrived! Smooth transaction with no sales pressure while we looked! The delivery the next day was without a hitch and the guys were great!

i purchased a bed for my daughter from Denver Mattress 10 months ago. Unfortunately the bed frame…read morewas defective and broke suddenly. I contacted their store. Their customer service was outstanding! They acknowledged the problem and quickly worked to replace the bed frame. (They would have delivered or we could pick it up) While it is disheartening to have a product fail so quickly, they stood behind it and worked out a solution. When they say it's guaranteed, they mean it. Dakota, the store manager, was fantastic (as was everyone we talked to)

I went to Denver this morning to take advantage of their Memorial Day sale on a recliner that…read morestarted today. The salesman led me to the product and I let him know I wanted two. He went to check on the inventory and two were available ( the last ones) according to him. Weird since the sale just started. I paid for them and then he went to complete the order but the computer popped up that they were sold out. He asked if I wanted to see similar products that were about 200-300 more. He ended up refunded my sale. Of course the money came out of my bank account and I will have to wait for the refund. I won't be back. Shoddy company to advertise something they don't even have. I'm rating the guy a 2 star because it probably isn't the salesman's fault.

First off, I never go out of my way to write an online review but this time, given the…read moreabove-and-beyond customer service I received recently I feel compelled to do so. My experience started with an online order to get a new mattress. I did so with ease and was ready to pick up my new mattress! So I went to pick up the mattress I ordered from the warehouse out in the valley. I walk into the front office with 15 minutes left until they close. (I know, I don't like being that person that walks in right before close but that's what my schedule allowed for that day). Anyways, I am greeted by a gentleman hunched over in an office chair in front of a computer screen in the back corner with his head leaning on his hand, looking like he is very ready to be off the clock. After muttering, "how can I help you" I say that I am there to pick up my mattress. He asks for an order number and after I say the number, he types it into the computer, turns his head, and blankly replies to me, "yeah we don't have that in stock". I said, oh. I just confirmed with the store that it was here, in stock,superiors and ready to be picked up. He adjusted his tone to an angry, impatient, louder tone suggesting that I go yell at the person that sold me the mattress and demand to know the F, (Yes even went to the level of spouting off profanities) my mattress isn't available. With a smile, I replied, ok no problem. And calmly walked out the door, went to the car, and called the store. This is where the experience turns around. I spoke to a gentleman named Evander at the store who was so sorry to hear about my experience at the valley warehouse location. I didn't have anything to say that would belittle or stander the other location, just a quick summary of my experience. He informed me they would take care of it for me and make sure I didn't go without a mattress. He called me back a couple of minutes later after talking to his superior and informed me that they were going to upgrade my mattress for my troubles and that it was ready to be picked up. I hurried over to pick up my new mattress and was in and out of the store with a quick signature and a smile. THAT is customer service. I think the valley location could take a page or two from this store's book. Thank you again for the awesome customer service Evander at Mattress Firm. The mattress is great. My wife and I love it.

I bougt a mattress from them recently, Josh was cool and very helpful. Helped answer some questions…read moreI had, I felt I got a deal. They had good prices. Would recommend the place.

I would leave a zero if I could, preface before anyone buys anything. These guys do not pay their…read moreemployees overtime nor do they pay their employees what they're supposed to be paid. Also they alter their time cards! Learned this from a few employees. If you buy from here you support wage fraud.

Sprague location, perm closed now* We Bought approximately…read more900$ worth of furniture today from this store on their fire sale. Prices were awesome, the staff was awesome but the owner...... I don't understand how someone can be completely disrespectful to a person over their own personal issues and stress. The piece of furniture that I purchased yesterday and came to pick up today had some one else's name on it. When I brought it to his attention and was blown off, I found Ken who was the man I worked with the day I bought it and he helped me despite the stress he was under because the store was very short staffed. He instructed me to go up to the front counter and get the list of the items I've already taken and were picking up today from the cashier. The cashier wouldn't personally give it to me which was fine, I completely understand protocol. I followed him and before I could say anything he gave my list to the owner that still had an attitude. When I tried to explain to him what was going on, he seemed very confused. Then I stated that I'd like to work with Ken about the situation. He asked why, I told him it was because I didn't enjoy his vibe and Ken knows of the situation. He must have taken it personal and became offended by my request because when we located Ken. He told Ken that I was not being clear with him. I restated that I'd like to work with Ken about the situation because we already spoke and he knows what was going on. The owner abruptly stated that he was the owner so I'd have to talk to him. The hostility in his voice was unnecessary due to the fact I was still being positive and showing respect despite his lack of towards me and my family. So I explained that the item that I had purchased yesterday had someone else's name on it and I was there to pick it up among other pieces I purchased but had to bring the trailer for. He confirmed the list and the item, we were good to go. He walked away to the cashier station. I spoke to my husband to decrease my heart rate due to the upset from his behavior and walked up to the cashier station where I approached the owner. I stated that I'm sorry for the misunderstanding and for his loss in the store, I told him I understood his stress and hoped for the best for him. He said ok and walked away. I shook it off and proceeded to enjoy the day with my family. Our daughter's picked out a few more things for our new home. During that time My husband and I observed the owner talking down to his staff, walking around unhappy and at one point stated to one of his employees "Everyone thinks they are the only people on the planet". When I was checking out I observed him cashing out an individual, he said Thank you and apologized for the wait to that individual. After his transaction he looked over at his cashier and picked up the slips of the pieces I was purchasing and asked me if the prices had red sold tags on them. I told him they didn't because everyone was busy and I was taking them with us today. Before I finished my sentence, he stated well that's why that bookshelf went into someone else's name as he was walking away shaking his head. I looked at the cashier and asked what else can I do? there's two of them and 30 of us on the floor. The paper tags is what you need for the transaction, personally if I don't see a paper tag, I know someone here has it too buy the item. The cashier just nodded his head and didn't respond. While we were waiting to take our items out, there was a hand truck in my visual. I went to ask the owner of I may use that to start loading my stuff. He was looking at my paperwork and then walked off. My daughter was standing next to me, looked at me and asked why he was being rude. I told her that he was probably just stressed and didn't know how to manage his emotions, but remember no matter how stressed you get in life, that's never an excuse to treat people badly. We were finally heading out, I thanked and shook hands with the cashier and Ken, I went to shake hands with the owner as he was walking by Ken and I but was ignored. After doing some research, He's definitely not the guy you see on his website. There's a reason he was autided multiple times in the last few months after the fire in three back of his store.He collected from the insurance so all this furniture for really low prices he honestly didn't lose out on anything.

Walked in and saw nice looking pillows, and got helped by Tyrone. He showed us a variety of…read moredifferent pillows and helped us find what we liked. He provided amazing customer service, and made it a nice experience overall. Thank you, Tyrone!

Very good. Super nice employees and a clean area. And we got free water. The employee the helped me…read morewas super kind and helpful

Over priced furniture, don't bother getting the extended warranty, they will do anything to get out…read moreof replacing or repairing items. They never return calls when you do have a request, took 8 mos to have something replaced.

Scam Alert - Manager at the N. Division location is deceitful and dishonest…read more We came in asking for a memory foam sofa sleeper. Manager had us try the memory foam sleeper they had on the floor so we could feel what the mattress would be like. He let us know that our memory foam mattress will "puff up more" after it's out of the plastic wrapping. He had us sit on a sectional by the same manufacturer so we would have an idea of what the couch would feel like reminding us it would be different because that one had springs inside and ours would not. Our family was so excited to have the sofa sleeper arrive. Imagine our shock when we open the sofa and it was a spring mattress! This was not what we were shown and not what we ordered. We have been offered a refund only if we can return the couch within 5 days. We have to pay to return the couch - so we have now paid nearly $200 for a couch we did not order. Purposefully deceitful and dishonest business practices.

Been to this store a few times, it is always well kept and clean on the inside. Knowledgable…read moresalesmen there. Thomas there is attentive, wise, and kind. An awesome guy who knows everything there is about each mattress and which one that fits you best. You can tell he really cares about your well-being and also finds the best option for you. Great store!

Great experience at this store. Plenty of selection and salesman was very knowledgeable. I've…read morepurchased three mattresses for different rooms of our house and I'm pleased with all of them. I've had online mattress purchases go horribly wrong and really prefer to buy from a good local store. Highly recommend this place.