I cannot thank Jon and Sean enough for their professionalism and support. This is my second time buying a mattress from them and I have nothing but great things to say. I ordered my mattress last July because I was supposed to be moving, well I ended up not moving until about 8 months later and they kept my mattress saved in the warehouse. I called them to arrange my mattress delivery to a new state and it was such a simple process (for me). read more

I have now purchased 4 mattresses for family members from Mattress Firm in Gainesville. I have also referred a friend who was pleased with her purchase. Mary Ann provided good advice and patiently helped us to find the mattress that will work best. On my most recent visit, John helped me choose a mattress for a guest room. He made great suggestions and worked to help schedule a delivery time. Highly recommend! read more

Maryann Carey was absolutely great! She asked us questions about the quality of our sleep and what was making it less than ideal. Armed with that information, she found us the perfect extra firm mattress and gave us the ultimate 4th of July pricing. A top notch experience! read more

My most excellent Sleep Expert Wayne was exactly that -- an expert. Yesterday I purchased my second tempurpedic in 8 years. I initially thought I wanted a different brand. Wayne asked me a lot of questions about my current bed and what was working and what wasn't working. He showed me several bed options, had me try them, and reviewed the pros and cons as they related to my needs and wants. He encouraged me to try the beds I was drawn to for as long as I liked. He answered all my questions and provided information that I hadn't thought of. I am very happy with my decision. Purchasing a new mattress is challenging and stressful. I highly recommend Wayne as he made the process informative and comfortable. I am very happy with my decision. Thank you Wayne! read more

I guess a lot has changed at the store since it's last review I was helped by MaryAnn who was very knowledgeable and helpful.... even though I already knew what mattress I wanted when I came in she was sure to check that it appeared to be the proper fit for me. My mattress was delivered the next day and Wow what service! They put down a carpet, put on red booties, were in and out in no time, leaving no mess behind... They were Great! The next day I phoned the store & spoke to Sean to order a mattress cover, he handled everything over the phone, called back a few days later to let me know it had arrived, and I was able to pick it up. I would highly recommend this Mattress Firm store And will definitely refer to Family & Friends !!! read more

We were helped by MaryAnn she was knowledgeable and very helpful. Great experience! We exchanged our mattress and the process was seamless. read more

Had a great experience today! Maryann was very friendly and helpful. She pointed me in the right direction on a new mattress and introduced me to the most amazing Sleepy pillows. She gave me great promotional deals so I feel like I'm getting a GREAT value and a comfy new bed. Can't wait for it to arrive. If you're looking for a new mattress, pillow, or bed accessories, give this store a visit! read more

We visited the Gainesville store around noon during the week. Best time; we were the only customers there. Maryanne was wonderful to work with. We only needed 2 twin mattress and we felt she would have treated us the same if we had wanted a $3000 mattress. She knows her stuff and was insightful as to my wife's needs. Very pleased with the process. No comment yet on the mattresses; shipped to store every Thursday. We didn't need the have them delivered. read more

I've never written a review on any business, good or bad, ever, however, after the deplorable, discriminatory "customer service" I received on May 1, 2017, it still has me floored. Yuk Yo aka Cindy, a saleswoman at this location was the rudest, meanest person I've EVER experienced in a customer service profession! My 4 year old had a mishap in her pants, she followed my children as they came out the bathroom to see if there was any "shit," her words, around her store. Then she yells, "I don't want shit in my bathroom, shit, on my mattresses, (she said shit at least 10 times) this is a business! You need to change her diaper (first of all she'll be 5 in October, no pull ups or diapers...it was a lil left over hard terd in her pants from not wiping well) I'm still floored by her behavior. She cussed me, yelled and scowled at me, judged me and discriminated against me and my 5 children. I came in to discuss a past credit and to purchase 3 twin mattresses. I had to call the police because of her behavior, having my 11, 10, 9, 7 and 4 in pools of tears and fear. I asked for her name and corporate contact info, she scribbled Yuk Yo on the paper, with no phone number mind you...I didn't know what it was and I thought she wrote F You in broken english. At my question and confusion she literally snatched the paper out of my hand and screamed at the top of her lungs and acted like a child throwing a tantrum and ran out of the store to complain to a passerby. I just can't even believe this. The best part though, were officers Potes and Wall of Prince William County PD, who expeditiously diffused the situation and even bought my sobbing 4 year old a stuffed animal at the Petsmart nearby! Now that is public service at its finest. But Mattress Firm!!! No way! I just can't believe the way she behaved, like she was in an argument with her spouse or something. She was out of line and completely crazy. I've had nothing but excellent service at Sleepy's/Mattress Firm, and that's why I would've always come back to support their amazing staff....but one rotten apple...you know the rest. Beyond Disturbed!! T. Thomas read more

Sales woman Susanna very nice and knowledgeable. My complaint is with their policies. Delivery is not very accommodating. They would not leave in driveway or drop it at the store, 4 miles away, so I could just pick it up. I am canceling now since no longer in a rush and will shop for better deal. Their prices are high anyway. read more

Buying a mattress from them was like buying a used car. We got a decent price but we had to work hard for it. Biggest compliant is the return policy. We spent a lot of money but did not like our adjustable bed and now have no recourse to return or exchange. Would have been better off going to another place like Costco. Buyer beware! read more

Awesome experience with Masood. We were looking for 2 queen beds for our children and he got us a great deal. We are thrilled. Highly recommend! read more

Was a very 'used car' experience. Went in saying we needed a basic king bed for our guest bedroom. Was immediately taken to the most expensive model they have. Explained (again) we are just there for a quick purchase of a 'middle of the road' king bed; and explained it will be used only a handful of times a year. They brought us to the second most expensive model. Finally we walked ourselves around and found a model we personally believed would fit the bill and asked the pricing. The pricing they quoted was a couple hundred dollars OVER the price on sleepys.com for the EXACT same make / model / size. This was not an online competitor we were comparing them to but their own .com site. At this point walked out and purchased from another store. Will not be back for any of our bed needs and will not recommend this site. I should have listened to a neighbor who had a similar experience and walked out without purchasing. Waste of my time walking in here and quite frustrating. read more

Suzanne was WONDERFUL. Very knowledgeable on mattresses. Worked with us for a full hour and found us the perfect bed. Prices were great, and we also got the military discount. Prices here are much better than Mattress Warehouse. Overall, great products, excellent customer service, fair prices, and good discounts for military families. Also liked the fact that they donate a lot of products to our troops overseas. read more