The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

Great and quick experience buying a foundation! Affordable, too, the agents on site found the least…read moreexpensive one and got it to me asap!

Adam was a very knowledgeable sales man. He was not pushy at all, and made my husband and I…read morecomfortable. We invested in a tempurpedic mattress that day. Great service!

I completed a comfort exchange in early May. I was charged an additional $1300…read more They charged my card again last week for the same amount. We didn't even step foot in the store. We addressed the store and it has been 3 days and nothing. We had to cancel my credit card and file a duspute with the credit card company. What kind of shannigans is going on with this company? Despicable! On 8/11, Mattress Warehouse customer care sent the blanket BS response below, not addressing the crime of charging my card a 2nd time. STAY AWAY FROM THIS COMPANY.

I have been considering getting a new mattress for quite some time now but was worried about the…read morecost and honestly something was always more important to purchase. I stopped by Mattress Warehouse to browse with a friend who had purchased his mattress there and was greeted by the Manager Joslyn who remembered my friend who purchased his mattress years ago. I told her what I was looking for and my price range and she steered me in the right direction. I got great quality, for a great price, and with store financing. Joslyn worked diligently with me to coordinate pick up and find me in-house what I needed. I would highly recommend anyone looking for a new mattress to go to Mattress Warehouse in Mechanicsburg and ask for Joslyn. She is so personable and accomodating. I would definitely return to her in the future for any mattress needs. GREAT EXPERIENCE - HIGHLY RECOMMEND

Scott was very helpful and knowledgeable. He helped us pick out the perfect new mattress and base.read more

I wish i could give this review 0 stars, because I would. They did not allow me to use the 120…read morenight sleep trial like they said they would, even after I have email confirmation from the store manager saying they would allow me. Don't trust this place. You can get much better customer service elsewhere.

Mattress Warehouse - Yea, they are alright…read more Went to Sleepys with cash in hand to buy a mattress, but apparently they weren't interested in taking money that day, Sleepys showed no interest in helping me at all. We went to Mattress Warehouse, and yea there are salesmen there. These guys were helpful though. The manager asked me questions, he was concerned about ME, and about making sure I was informed to make the right choice. After talking to him, he showed us some recommendations; he gave me a pillow and told me to hang out for a while. We stayed a while, we felt comfortable here, the salesman left us alone to test and try the recommendations. Like an eye doctor we tried this one then the next one. He then was able to direct us to another line, try this one and then this one. We laid there for quite a while trying the different selections. He had us try ones he know would be uncomfortable, too firm...then too soft - just to dial it in. We knew we were being sold, but we needed constructive advice and help with the selection - without any pressure or gimmicks. Mattress selection can be intimidating; it is an investment and a daunting decision. We were very happy with the staff, the sale, the selection and all the help and advice. We felt wanted and comfortable here. They happily helped me load the mattress on my roof to save me a buck. Seemingly nice guys giving honest help, in a comfortable environment - would recommend to anyone Thanks Mattress Warehouse!

I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

First of the employees were super polite with greeting us upon arriva. Not only did John & Marcelle…read morego above and beyond, they didn't rush us when we looked at a few other option. We left the store with exactly what we wanted and I definitely recommend shopping at this location..THANKS AGAIN Marcelle, John & American Freight

This is the worst business I have been involved with in a long time , the service from the…read morebeginning should have been a red flag. When "issues"started to arise the staff became unresponsive, I will call you back, NEVER happened. Then we got the manager involved and he started to talk over us, blaming everything on the pandemic. No sir you were an awful businessman before Covid, then he began to yell , are you kidding me you don't treat people like this! Terrible service ,terrible people. Stay away the furniture is junk, run don't wAlk! Addendum- if you call the number it doesn't work !! This place is a joke

Our experience in purchasing a Tempurpedic mattress, box spring, and two pillows at the Mattress…read moreFirm in Lebanon/Quentin was excellent. Our salesperson, Debralee, was very accommodating, friendly, and so knowledgeable. She helped us to choose the mattress that was just right for us based on our sleep preferences and needs. We would highly recommend Debralee to help you navigate you way through the many choices available to you. Dave Seibert and Susan Orlando

We worked with DebraLee. She was very pleasant. Very nice to work with. She showed several…read moredifferent types of beds and how to use the remotes. We said we wanted to go home and discuss it before we said yes. She said ok and did not pressure us into doing it right away. I recommend that when you visit the store ask to see DebraLee.

James was awesome! Me and my friend came in yesterday and we're met with a very helpful, friendly…read moreface (or eyes I guess lol)! He asked all the nessesesary to help find my friend the perfect mattress. He also took the time to anwser all her questions, and went out of his way to get her the best deal. 100% ask for James when you go in!!

Patti gave us excellent customer service and made sure we were completely Satisfied. We had an…read moreissue with our mattress that we purchased at a different store and they did not offer any help to solve the problem. But Patti took care of our problem. I will not go see anybody else to buy a mattress other than Patti.

AWESOME customer service--just went in to look at mattresses and learned a lot. Kyle was very…read moreknowledgeable and highly recommend this location for mattress shopping! 10/10!!

Me and my boyfriend went into just look at mattresses and in the end we walked out happy customers…read morewho now own an amazing mattress. Upon walking in Kyle greeted us and made his way right over to help. He was super nice and knew exactly what he was talking about. He helped us use the machine in the store that figures out your pressure points and helps to choose your beds. (That's so cool, how the heck does it do that?!) After doing that he took us around to the first bed and saw that we didn't really like it! Not to fear, he got us over to something way more comfortable and still affordable that was also on our list. After seeing what we did and didn't like he also suggested a few other beds that didn't come up on our list and from that we found the perfect one! In all I would TOTALLY recommend Mattress Warehouse in Carlisle