Great customer service! We had Brandon helping us find a Twin XL mattress for my son and he made everything so easy! My son loves the new Mattress! read more

They will miss inform you, offer certain products as part of the sale and upon deliver will change their story. Will be returning my mattress and shopping elsewhere. I do not recommend them but if you do choose to shop there, do your research prior and record or get your deal in writing. read more

The day I went to Mattress Firm, the manager was the only one working. My wife and I were looking for a specific mattress. He was very nice, courteous, and had answers to all of our questions. We found a mattress, and when we were paying for it, he told us that we had to keep it for thirty days, and if we didn't like it, we could return it. I asked him if it was free to return it. He told us that as long as the mattress was clean, without any stains, the return was totally free. Three months passed, and we wanted to return the mattress. I called the store, and the same guy told me that there was an inspection and restocking fee. We had to pay somewhere around $400.00. I reminded him of our conversation when we bought the mattress, and he denied it. I was not willing to pay that much to return the mattress, so we kept it. read more

They are great! They helped us find the perfect mattress. The store has a large selection, and they are very knowledgable with all their products. We were very pleased with our service and with the value we got for what we purchased. We're thankful to our sales person, Brandon, and the manager for giving us an A+ experience. read more

5 Star review for Porter! I fyou shop at this store please see him for great customer service My husband and I came in on Black Friday because we needed a mattress. Since we already knew what type we wanted (Hybrid) it did make the process easier since we did not have to look at every mattress to figure out what we needed. We arrived around 11:30 am and there was one other couple looking around. Porter came out and asked to help us. I told him we needed a hybrid and besides the one that was already on the floor, he pulled out another sample for us to try out. It was perfect! Since it was Black Friday, the mattress (Sleepy's brand) was 50% off. There had a time slot for next day delivery. This was a nice surprise. Porter was knowledable, friendly, kind, funny and very professional. He rang everything up quickly and we were on our way. The next day, the delivery team called us and they were running early! This meant we now had enought time to unbox the mattress to give it the 6 hours it needs to come back to life. We were able to sleep on it that night and it was awesome! Felt so good. We got the Sleepys (Mattress Firm's brand) king size Dose Mattress. It says it is medium firmness, but it is closer to firm which is what I need for my back. Had a great night sleep! Thank you Porter! You were awesome! read more

I ordered a bed in October. when they delivered the delivery company made a joke on my walls and paintings and they also broke my stairs trying to bring the bed in. The excuse I got from the guy was that it was the first day for the other guy. I contacted mattress firm and never got a response from them. After emailing them so many times finally months later someone gave me a call and told me he was going to look for the type of wood for my staircase this Gad been over 4 months and never heard from them again. We had to replace it ourselves due to my kids getting hurt on that staircase. Very disappointed will never buy from them again and they lost a good customer. we also had to hire a painter to fix our damaged walls. read more

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When i bought my temper-pedic here i was reassured that with in 120 days i can get a price adjustment when they have sales or if i find it cheaper. I went in during memorial weekend and asked about reimbursement and was told temper-pedic never goes on sale. Also they delivered a used mattress and broken bed. i had to wait a month to get what i paid for. read more

Paid for insurance on my adjustable bed frame from the sales rep here. When I called them to file a claim they made me jump through many hoops calling multiple companies to get parts. The mattress firm website claim form doesn't even work for the warrantied product they sold me. Then on the date of scheduled service (a month later) the service company mattress firm contracts their warranties to called me after the scheduled time and in broken English let me know that they can't be there for two more weeks. I took all the furniture out of my bedroom today to give the tech an easy working environment. At least a day of notice would be nice. Even a notice before the scheduled time would be nice. There was no apology or any courtesy. Very upset that they sold me such a terrible warranty. Do not buy the warranties. read more

Brandon was very attentive and helpful when we were deciding on which mattress to purchase.

Just purchased a new bed ,Brandon was very helpful and made the process so easy. He asked all the right questions and found choices that fit our wants and needs not trying to sell a higher priced bed .He met our budget ,the whole deal was done in less than a hour. Thanks Brandon you did a great job and I feel that I got a great value. read more

I recently purchased three mattresses from the Manteca location. Sadly they didn't carry the TULO brand in store so I had to order and have them shipped to my house. I went into the store probably a total of four times and each time I was treated well. I mostly dealt with Mike but on the day of purchase he wasn't in so I dealt with the other gentlemen who I cannot remember his name. I apologize! All in all, I am very pleased with my purchases and they arrived faster than expected. I'd also like to mention that they offer financing options for ppl with or without good credit. read more

Mattress Firm Manteca - TULO full size bamboo mattress - Furniture Stores Near Me - Manteca, California

2 stars why yes walked into this store 2 days ago . Feeling like I was a problem for him. I asked questions and got huff and puff answers. That made me walk right out that door and back to my car. Off to mancinis read more

Great experience above and beyond what I expected. My wife and I stopped in 10 mins before they closed because we were thinking of getting new bed they were super cool no worries they said walked us through each mattress very knowledgeable and professional. Helped us no pressure and helped us find a deal as well. When it came to delivery there were able to accommodate on my busy work week pushing up delivery time. Very impressive company . read more

The staff were more concerned about my kids than they were about my sale. From the second we walked in, they were telling my boys to stop jumping (which I understand and I addressed), to don't sit on that bed, to don't touch that sample piece of foam, you may break it. It's a freakin sample piece of foam! We were literally at the counter ready to pay close to $3k! That was it! I walked out without completing the order! read more

Went in looking for bed and had no idea what I was looking for. Salesman Eric was very informative! He was very patient with me made my first experience buying a bed easy! Definitely recommend him for your bed buying needs :) read more

Bait and Switch going on in this store. They say things then deny they said them. Every customer in the store when I was there had complaints and I heard the employees advise customers the store policy is one exchange when the website clearly states two. They also didn't advise them of the up to $800 you'll be sing in restocking fees. Seems they just want to take advantage of people who need financing. read more

Wow! What a disappointment. We walked in on Saturday and we were greeted by a charming young woman named Tiffany. She showed us several models, went over the features of each, and we settled on a product. They were running a couple of promotions, got a few upgrades and proceeded to the checkout. I bought mattresses before when it was Sleep Train. Those mattresses came with the automatic head and foot risers. Those were installed in another home with no problem even though one of the beds had a headboard and footboard frame. I asked Tiffany if there would be any issue with installing the new bed with a head riser in my bed frame with a footboard. She said no problem, just the middle bar of the existing frame would need to be removed. Great! Delivery was set up for Monday. Monday morning we removed the old mattresses, cleaned, washed sheets, etc. in anticipation of the new bed. 5:00 came, the installers arrived, took one look, said they couldn't install because there was a footboard. They showed me pictures of two other bed frames with foot boards that they didn't install that same day. They told me to reschedule. I called the store. No manager available, but a guy named Earl said that I must have misunderstood Tiffany. I guess two other people that day also misunderstood her. I went back to the store this morning to get a refund. The man working the desk, said he was sorry for the inconvenience, but basically that's the way it goes. I asked him if this problem happens a lot, given the two other people that had the same issue. He said they sell a lot of mattresses. In other words, I took it, that they don't give a damn. Too bad. read more

Robert G was absolutely amazing to work with. took the time to explain the differences in the matresses and really helped find the best one for my wife and I. left there feeling confident in my choice would and will recommend this place to friends and family or anyone looking for a new bed... read more

Our experience at Mattress Firm was awesome. Our sales lady Shannon was experienced and very personable. Mike was a sweetheart. He also was so personable. They were not pushy and listened to our needs. We will definitely recommend them to anyone who needs mattresses. read more

Mattress Firm Manteca - Bull had fun too with all of the attention. - Furniture Stores Near Me - Manteca, California

I accompanied my sister and my brother in law to this store because they were in the market for a new mattress. We came in jolly and laughing but our good mood changed by the rude salesman when he blatantly rolled his eyes at us. They may have had a great selection of beds but we were immediately turned off by the irritable/rude attitude of the salesman. Because of his bad attitude, they lost a sale and we will not be coming back. read more

What made this a 5 star review for me was Gary, not really the mattress (haven't received it yet, but I love the mattress I picked out). He was nice and also very knowledgeable on the products. He wasn't pushy at all and came across very frank. I didn't feel like I was being swindled and roped into buying an expensive mattress. He offered me many choices and was up front about costs, potential delivery delays and what not. Overall I had a pleasant experience and hopefully I won't have to come back in a longgggg time (depending on how I like my mattress lol). When I do come back though, it'll probably be to Mattress Firm. read more

As soon as i walked into the store i was greeted by Shannon who was very friendly and knowledgeable. She never made me feel pressured into any deals or rushed me as i was checking out the beds. She shared pretty much all the options there were following my questions. I felt that she genuinely cared for my well being when it came to comfortably and health and took that into consideration when looking for the right bed for me. The best experience I've had when purchasing a bed. read more

I went in about 2 weeks ago looking for a mattress for my new house. Shannon was quick to come to my assistance, i told her what I needed & she walked me through all my options, & was very nice & easy to talk to. The mattress was delivered today, and it was probably the smoothest purchase I've ever made. I was able to pick a mattress, make the purchase & set up delivery all in the same day. This wouldn't have happened without Shannon, she did an amazing job & i'd recommend her for anyone looking to buy a mattress! read more

Outstanding customer service! By far one of the most enjoyable home furnishing items I've ever purchased. Made my purchase in November 2017. 3months into our purchase while rearranging our bedroom and moving the mattresses, A nail somehow popped out the box spring and tore a hole under the mattress. I hammered the nail back into the box spring but was still left with a hole under the mattress. Later that week I called and spoke with Gary (if I remember correctly). Explained what happed and without question he arranged delivery for a new replacement and pickup for the old one. I couldn't believe how easy and hassle free he made it for me. I'll never deal with another company. I'm 100% satisfied. Delivery was also a pleasure. The two gentlemen were even kind enough to wear disposable booties before entering my home. Well done Mattress Firm. read more

Great place to shop for a mattress. Our salesman, Eric, was very helpful in explaining the different mattress options. Also the delivery team was very professional and courteous. Highly recommend this store. read more

We went to the Manteca location. Our salesman was Gary. He was GREAT!!! He was very knowledgeable and really helped us find a great bed at a good price. We ordered the bed on Saturday, and it was delivered on Sunday!! We were so happy. And the delivery guys were right on time, quick, and very nice!! We will definitely be back!! read more

If I could put zero stars I would. My husband and I just left the Manteca Store (Veterans day around 4:30 pm) and we will never be back. The man who waited on us was rude and dismissive. Didn't catch his name but he was bald kinda tall with earring in one ear (not that it means anything just describing the person.) I don't know if it was the end of the day and he was tired but he was clearly irritated with us. He was bothered by questions were were asking, such as, "What is difference with Cal King sheets and king sized sheets?" His answer - no difference. Then he said don't you know what size your bed is? Like we were illiterate? I said there must be a difference or they wouldn't label them different. He shook his head and turned to go look it up I guess. We asked if we could put the items on our account and he said no you have to spend at least $500 to do that. We also wanted to buy some pillows but didn't even get that far. By that time my husband was done. He told the gentleman (or whatever he was) to forget it as it was obvious he didn't want to wait on us. His response "Whatever" but couldn't look my husband in the eye. Granted my husband had just come from cleaning our yard so he wasn't dressed to impress but he acted like we were a waste of his time. The first time we were at that store (3years ago) we bought a bed with all the bells and whistles. In other words we spent money and the staff was nice and professional. What a shame and what a disappointment. Maybe we will try the Tracy store. Not sure my husband will want to go back to Sleep Train. read more

I've worked in software sales for three years and Mike is one of the best sales people I've met. Truly a trusted advisor not trying to take advantage. Will be sending friends and family to Mike at every chance. read more

Shannon was very helpful and knowledgeable in what mattress I wanted. She listened to my needs and recommended me a firm mattress that I really liked! Oftentimes, people who work in sales can be pushy but Shannon was respectful and was there to answer any questions I had. It's one thing to have a customer just walk out the door with a purchase, but Shannon knows how to build a great rapport with her customers! read more

I went into this store on Saturday and Talked to Mike. Mike asked me about exactly what I wanted, my price range, and started showing me beds. After a while we found the one that I liked. Mike really made me feel comfortable and helped me find the right bed. Last night I received a call from another employee informing at the location informing me that there was a mix up with their warehouse and that my bed wouldn't been in when we expected it. Literally at 10am Sharp when the store opened, Mike called me about the mix up. I went and met with him and he went the extra mile in making sure that I got a bed today. I ended up upgrading and I'm very happy with my purchase. These guys are great!! I highly recommend them to everyone! read more

I went to matress firm in manteca just to look and see what's out there, not planning on a purchase, having several surgerys on my neck I was a wreck on the fact at one shot and a big change. Shannon changed all that,she took the time to explain the options and their exchange policies. Thank you, Shannon. I sleep well. read more

Mary was very helpful and knowledgeable. Found out exactly what we wanted. We had no knowledge of mistress is when coming in. She did not try to sell us the most expensive mattress their was. read more

Shannon was fantastic and as friendly as can be! She gave us a great holiday deal on a Beautyrest 850 pillow top and storage frame, sure to last for many years to come. Will definitely be a repeat customer =) read more

My husband and I were looking for a new bed and we decided to go here and check it out. Mike, our salesman, was beyond helpful. He didn't hover or pressure us to by the most expensive bed or coax us to go for something we weren't interested in. We made our decision but we were stuck between two beds. Mike informed us that we have the option if we don't like the mattress after 60-90 days we can exchange it. Well our delivery was next day. We had it for a couple months and we still had a hard time getting comfy so we went back in and mike remembered us and we swapped our bed out. We LOVE our new bed and we loved the customer service. Thank you Mike for your help. read more

Great place. Went in knowing what we wanted and actually picked a different better bed Couldn't be happier and we will get it tonight!!!

We came into this location yesterday night searching for a new mattress set for our son (4). We saw something online that we really liked so we called then came in. The lady there (Paula) who we also spoke with on the phone to was very helpful and very personable. They did have decent prices and she was willing to work a deal out on most of what we were looking at. Even though we decided to purchase elsewhere I did feel like I needed to write a review because we recieved exceptional service from Paula. We would definitely come back when we are in the market for a higher end bed for ourselves. Thanks so much for the awesome customer service! read more

This was the second time in 9 years we have bought a new mattress at the Manteca Sleep Train. We are just as happy if not happier this time. Mike couldn't have been more helpful and friendly. He looked up what we purchased in 2007, listened to our needs, and helped us choose the mattress that fit our needs. No hard sell here. He also provided discounts and was patient with our questions. I wish Sleep Train still offered free delivery, but this is a small negative in comparison to our wonderful experience. Thanks Mike! We will be back! read more

Loved it!!! Paula was nice, helpful, and knowledgeable about the beds. She was able to handle me and two other customers at the same time, while still being polite and giving us all attention. I would definitely recommend going to this location and asking for Paula. read more

Shannon helped us today. She was very friendly and helpful. We can't wait to sleep on our new mattress!

Mary is the only reason a sale was made today, she was immensely helpful, very knowledgeable, friendly and was not pushy and did not try to force a sale, she was also able to answer all our questions and help us get the perfect bed. read more