Sean and Dorian were great today! very knowledgeable about every product and mattress. We purchased a mattress the day before from the mattress firm in Highland Village (also excellent service) and when we walked in today they were very tentative even with other customers and treated us the same even with just buying sheets. Sold us the sleepys sheets (Sean) and little later in the day came back and bought temerppedic protector and very happy with all of mattress firm. Great prices and they do everything right. Don't do Nebraska, Ashley's, living Spaces ETC. I like that mattress firm has kept to just mattresses and bedding because they do it better than any other competitor. read more

I would give this place a 100/10 stars. Karen was the best! She gave us a great overview of the different mattresses until we found the right one! The process was fast and smooth! Delivery was scheduled at 11:00-1:00, the delivery team was at my apartment at 10:50 am. Talk about fast! Great service!!! Go here for a mattress, you will not regret it. read more

Josh Cotten, Store Manager, is the most knowledgeable sales person ever. He is gracious, kind, patient, and doesn't try to "sell" you. He asked the right questions to make sure we got exactly what we needed, and kept within our budget. HIGHLY recommend if you need a mattress, go see Josh at Mattress Firm. You will not be disappointed! Worth the drive on 635! read more

Great customer service and excellent deals! I walked away with a nice mattress for 50% less than I would have paid elsewhere

My husband and I walked into the store planning to just have a look around and get a feel for what type of mattress we wanted once we moved. The man working was very courteous and professional. He showed us a variety of mattresses and was very patient. He made sure that we were getting exactly what we wanted and was never pushy about selling anything. We ended up purchasing a mattress that day! Having it delivered at a future date, to a different state, was simple and the 120 day return guarantee made us feel comfortable with our purchase, in case we changed our mind later on. We look forward to our new mattress! read more

Walked in greeted with a well dressed professional gentleman (Cameron). He was freaky knowledgable about all the types of mattresses. We ended up going with the Beautyrest Black Hybrid and could not be happier. Anybody looking for an honest, personable salesman go here and ask for Cameron. He will take care of you to get the deal you want. read more

Mattress stores aren't particularly exciting, but we had a great visit (and buying experience, but I'll get to that later). Basically, it all came down to Jeff, who was our Sleep Expert according to the title on his business card. This particular store is a better one to visit than most because it has a lot of the clearance items from other stores in-house in addition to all of the normal (read: new) items that you'd see in all the other stores. Rather than look at any of that, or even talk prices, my experience began with a lay-fest to get a feel for the different types of "firm" (my term, my request) mattresses they had. For the self-service folk, Mattress Firm has colored body pillows across the top of each bed. Red are on the softest beds, usually "pillowtop" or "cushion firm" mattress styles. Then, oange cushions lay across the tops of the medium-firmness beds, while yellow cushions mark the firmest third of their beds. We tried out nearly all of the yellow-pillow beds (not in order, but as a guided tour by Jeff) along with about half of the memory foam and all of the "hybrid" beds. Hybrids are basically traditional mattresses crossed with Tempur-Pedic... they're a completely different feel from both and will be experienced differently by everybody :: think of it like when the Simpsons intro is done by a Guest Animator. Back to the story; while we were trying all these mattresses, Jeff gave a brief explanation, expanding on it when asked, and waited either standing or sitting two about beds down while we experienced the different feels. This distance was a very important detail for me -- he stayed involved but did not crowd. Points. Ours was a rather long visit, but he showed no impatience, possibly something from his time serving in the Marine Corps. Once we had decided on 2-3 "finalists" (in terms of style, not specific model), Sleep Expert Jeff opened the conversation to different levels (quality and price points) under each, giving very relatable examples (e.g., fully-loaded Avalon compared to base-model Lexus; I drove up in a Lexus, btw). He also told us about all of the different options in terms of working the store's various promotions to our benefit. Needless to say, we were well taken care of, and things ended with a purchase that was very much win-win. This brings me to my last point, MESSAGE ME if you're going to go so I can get you a card he gave me which will give you a nice discount (and hopefully get me something if you spend enough, haha). read more

James Smith is the absolute best sales associate I've ever met! Great experience buying first mattress. Made me and my comfort the number one priority when I first step foot inside the store. Helped me find the best mattress for me. Overall would give the experience with him a 6 star rating but unfortunately the limit it 5 lol. But if you go to this location, James is definitely the one you need to work with! He will definitely help you work with your budget worry free. Would come back in a couple years just to work with him to get another mattress! read more

Highly recommend this location! Karen the manager was very friendly, explained everything without being pushy, and got me a good deal. On top of that i had a problem during delivery anf Karen got it fixed fast and without issues. Highly recommend thid location. read more

I went in today to purchase a mattress. Wes helped me and was absolutely wonderful! When we found out there was an issue with the mattress I had picked he handled the issue quickly and even better than I could have hoped for. What a pleasure it was to go in and not feel stalked by a "salesman". Thank you Wes!! read more

In store experience was fine, however this is the SECOND TIME...and will be last time we have an issue with delivery. Our set TIME was 9-12. Nobody called. Nobody emailed. Nobody showed after whole day taken off work. At 12:30 we call them. They were missing one of our items so they had rescheduled us for Saturday night (the next day)...without telling us. So different day, didn't time, nobody told us. No apology. Now that's great customer service. Oh wait, they offered to upgrade the mattress protector....impressive. So now we get to cancel dinner plans to wait on mattress, thanks mattress firm. You always disappoint...never again for me though. Done with you, never should have given you a second chance. read more

This location is really close to my job, I stopped in around lunch time and Karen was so helpful. I think I was there for 30 mins tops. I purchased a pre-owned Beautyrest King size Hybrid. Here the kicker it wasn't even in their location she searched the system and found one for me. Bed and adjustable base were within my budget and Karen was far from a pushy sales woman. I'll be back to this location for my guest bedroom mattress. read more

We bought a mattress from here yesterday. Calley was kind, professional, and let us take our time. She got us a great deal. We are very happy with our purchase. read more

Great customer service! Love working with my sales rep Markeisha! She definitely made sure my needs were met!

Loved the fact that the Richard and Julian were super helpful. Didn't push us to make a purchase but were very informative.

We went to the Valley Ranch location. We explained several times we needed the bedding delivered the NEXT DAY! We believed the delivery would occur the NEXT DAY! We altered our plans to be home the NEXT DAY! We were wrong! It was apparently my fault for not making sure the sales person was doing their job correctly and scheduling the delivery for the NEXT DAY! I'm kidding. It wasn't my fault. This store personnel was to blame as they openly admitted the mistake and they had initially scheduled the delivery for the wrong day. I called and complained about the problem! I got the delivery schedule to meet our needs when it was screwed up the first time. The only positive aspect regarding the delivery issues: it was the top notch delivery guys who were a pleasure to deal with! It was a huge hassle otherwise to coordinate the delivery on the day after the bedding would have already been expected to be in place! Presenting pleased with the purchased bedding and the comfort they provide. And, the freebies offered to correct the delivery mistake were welcomed. Only giving 2 stars for the overall lousy experience! Lastly: For the store personnel who said "please don't leave negative feedback"! A suggestion for them: make sure your team is doing their job correctly and you don't inconvenience your new customers! read more

Just ok service felt like I walked into a car dealership got a ok deal on a mattress but the one i got was not at store so salesman said it had to come from warehouse in Sherman Tx and he would call us to pick it up when it came in so got the call to pick it up but he never said I would have to pick it up from across town at there other warehouse in rush hour traffic it just sucked on this deal. read more

After forcibly becoming an adult and having an adult job, I decided to buy my first big bed purchase. I went in and met with Markeisha S. She didn't feel like someone who is trying to sell me something, but it was more like she was your best friend who you beg to go with you because you are scared to go alone. She cared about my posture, how I was laying down, how I'm feeling, etc. which to me was important. I'll would definitely recommend my friends to come here just to see her. read more

Ask for Markeisha! She helped me find a great mattress and in my price range. She was super helpful. I am so happy with my purchase.

I'm in retail for over 30 years. My buying experience here was exceptional. The team on the floor were professional. You won't be run over when you walk through the door. Dont be confused with being greeted, you will be. These folks are here to make your purchase the right purchase. Robert was our sales person. Thanks Robert yiu made us feel welcomed in Texas. Joe read more

They are running scams here folks, be ware! I ordered a very expensive mattress on memorial day and they were supposed to deliver it the next day. I waited for 2 1/2 hours and no one called or showed up, so I decided to take a trip to the store. The manager assured me that it was being delivered that day. On the drive home, I found the delivery guys waiting down the street watching videos on their phones. They said they had tried to call me several times, which they did not. I was supposes to be their last delivery of the night. Before they unloaded the mattress and box spring, they asked me to sign the paper work stating that I had approved and accepted it. I refused to do so until it was in my home and I had inspected it. Once they brought it into my bedroom, they proceeded to ask me again to sign the paperwork. I said I wanted to inspect it first. That's when they revealed to me that it may not be the mattress I ordered. This mattress was about $130 cheaper than the one that I ordered. I asked why they would bring me another mattress when my receipt clearly showed what I had ordered. They told me that someone changed the order and when they asked about it they were instructed to bring me the cheaper mattress. I was highly upset and refused to sign for it. I asked them to leave and take their mattress with them. They advised me just to sign for it and I could have them exchange it out the next day. I said that I will not be doing business with a dishonest company that has such practices. I called y my credit card company to cancel the transaction, but was told that I have to wait for it to clear first. I also called Mattress Firm and was instructed that it will take about 14 days to refund my money. I will never do business at this location again. There are plenty of other places nearby that hopefully honors their agreements. read more

So excited to buy my first Tempur-Flex Primo mattress and adjustable base. Cindy Allen, Store Manager, was wonderful. If you need a mattress-see her. It's going to be delivered tonight. Can't wait. read more

Glad we came here! Cameron Carlile was very helpful and we'll get it delivered tomorrow :) what else can we ask for?

Very good experience at this location. We worked with Robert. He was very helpful and answered all of our questions. No hard sell. We left feeling like we got what we were looking for at a good price. I would recommend to others. read more

The first time I went to this store Cameron was super helpful, I wasn't ready to buy yet but was just getting an idea of what I wanted. There was no pressure, but all my questions were answered and I was allowed plenty of time to just try different beds. Finally when I was ready, Cameron was there again and he helped me get the bed ordered and delivered at a great price and quickly. The bed was delivered today and the delivery guys were quick, clean, and efficient. They took care to cover their boots before coming in and they took all their trash with them. This was great service by everyone at the Mattress Firm. read more

Went to The Dump for first time .. Extremely disappointed.. Glad that Mattress firm was close by and Roderick was there to greet us with a pleasant smile. I was straight up w Roderick on what i needed and wanted and he was quick to be honest and straight up w us. He was determined to get us a great deal . Such a great deal we made three purchases instead of the one we'd intended.. One of which included a diamond style cold pillow .. My husband and his bald head love.. Thank you Roderick for the great deals/ including delivery/ haul away .. At n/c .All in which u promised .. And saw thru.. And as a bonus we love our purchasesthanks again !! read more

Cameron did an awesome job informing me on every option I had. He didn't make me feel pressured into making a decision right away and found a way to get me a great price on a mattress. If you go to this location, ask for Cameron. read more

Awesome service from Cameron! Very knowledgable in helping us find our great, new bed.

Please beware of MATTRESS FIRM signs that depicts lower prices for their clearance items. Most people are told clearance means discontinued or a floor sample. Not in the MATTRESS FIRM of GRAPEVINE world, clearance means PRE-OWNED ( we didn't know about the preowned mattress) discontinued or floor sample. MATTRESS FIRM of GRAPEVINE then a delivered us a PRE-OWNED mattress with BLOOD STAINS on it and insisted we knew that we had a chance of receiving a PRE-OWN MATTRESS. Who buys a PRE-OWNED Mattress??!! ......BUYERS BEWARE! read more