Nice salespeople but they tout their scam of a 120 night sleep trial. What they forgot to mention is the $250 restocking fee. So my mattress purchase of $599 has almost a 50% restocking fee. There are about 1000 complaints with BBB against Mattress Firm and I'm gonna be 1001. Totally deception and now you have lost a 30 year customer. read more

I recently bought a mattress and box spring. Manny was knowledgeable and a delight to work with. The box spring was delivered damaged. He was quick to have a new one delivered the next day. Great experience! read more

Manny was fantastic. Answered all my questions and showed me the best prices. The variety was huge. They have too many mattresses here if anything. If you can't find your mattress here, then you are a very picky person! Couldn't be happier with my new mattress! Will Be back ! read more

Bought a mattress earlier this year, of course there is a break in period but mine feels NOTHING like the one I tried out at the store so disappointed and feel duped no one sleeps on the store models and thats why they are purchased. Out aide the trail and then you have to go thru the process or exchange or refund WHAT a hassle You know that old adage get it right the first time and you won't have to do it again it really sucks so disappointed I probably will never buy a mattress from them again read more

We recently were in the market for a new mattress. Haven't tried several of the new Tempur-Pedic such as nectar but just didn't quite serve our purpose. We went in to Mattress Firm to see what other options we had we were greeted right away by Miguel who immediately showed us different options and was very knowledgeable on their product. I would highly recommend Miguel to anyone that has any mattress needs he's very professional friendly and honest traits that you don't find much these days. Thank you Miguel once again we appreciate all your help and for helping us get a great sleep. We will definitely recommend you to family and friends. read more

Rob was the most helpful employee. He had an answer to every question we had and was extremely kind. He genuinely wanted to help us find a good mattress. I believe they work on commission but Rob did not make it feel that way. He just wanted to make sure we got what was perfect for us. Can't recommend this mattressfirm location enough! Ask for Rob, you won't be disappointed. read more

Garret at this location did an amazing job finding me the right mattress for the right price! I was impressed at how knowledgeable he was finding the perfect mattress and pillows for my spine and back issues. His expertise has helped my pain significantly! Thanks again! read more

If I could give a better review I would .. unfortunately I can not , I walked into this store hoping I would find the perfect mattress for me as I was referred by a family member to this store , I was greeted by Miguel and at first things were going good he found me a mattress that I was interested in and I was in luck , I didn't know my luck would soon turn into devastation , Miguel told me the mattress I wanted would be coming from the outlet that they have because they didn't have my mattress In store , mind you I went inside the store asking for a NEW mattress , I had no interest in a USED mattress regardless of how nice the mattress was or how much of a discount the mattress had , come delivery day which I waited a full day for , I saw a big yellow manufacturer tag , that said " USED SANITIZED BED " , also under the mattress had a long seam , that looks like it could unravel , I immediately called the store and asked for a refund because I was NOT told that furniture coming from the outlet was used ! If I would have known that information prior to purchasing I would never have bought the bed who wants a used mattress certainly not me ! I couldn't move into my new apartment like I wanted to and I was out a whole week of my plan of moving into my new apartment from the time they delivered the wrong item ! And the time it would take to issue a credit ! Miguel please do better next time in relaying crucial information to potential buyers that your outlet is USED merchandise ! read more

Mattress Firm Outlet - Tempe - Long seam tear on Mattress ! - Mattresses Near Me - Tempe, Arizona

See all

I have been meaning to write this review for two months now, so you know it was a good experience if I'm still taking the time to write this review after the fact. My boyfriend and I had just moved to Arizona and we had no idea what we were looking for in a mattress. Rob was our salesman and he was insanely helpful. He educated us about healthy sleep habits, was really down to earth and friendly, and he never made us feel pressured to make a purchase. He even went out of his way to give us some recommendations on places to get furniture and a good place to get breakfast! He did an all around excellent job, I would give him ten stars if I could. read more

At the first sight I was acknowledged by Rob, he was nice and kind and helped us find something that perfectly fit my needs and my budget. Today I went home with a new bed and a great experience. read more

Great service... complete information.... no pressure... and best of all no attempts at forcing government oppression of the facial prayer cloths (masks) I had already walked out of another store because of that. read more

Great service and selection. Matt provided us with a lot of useful information, and left us alone to check out the abundance of mattresses. Although there were plenty to choose from, we didn't feel overwhelmed, and ended up choosing a hybrid Beautyrest matress. Can't wait to sleep on it tonight! read more

This was my first time going to a Mattress Firm and I'll definitely never go back again. The minute I walked in the sales associate bombarded me with questions about why I needed a new mattress even after I said I was just looking for an upgrade??? As if just wanting a better mattress wasn't a good enough reason. She then proceeded to ask me what my budget was and I said I was keeping my options open, to which she replied " oh really you don't seem like you are going to spend $3000 on a mattress"...she was right I wasn't going to spend $3000 in that store after that comment, but I did spend it elsewhere and I love my new cooling gel memory foam mattress!! read more

Rob was extremely knowledgeable about anything and everything in the store. He helped us figure out what our comfort style was and even helped us find new pillows. Thank you!! read more

This is the review I wrote online, which is accurate about my experience. "I went online the night before and the mattress was $49. The next day I went to the store and it was $99 and delivery was 10 days away. I went home, saw the price went up and ordered via chat. Delivery was 2 days earlier than at the store. The (Sleepy) mattress at the store was soft . It is ROCK hard. After I move I shall cut it in half & use for daybeds." This was the response from someone at the website "Hi DMG2. Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time." And this was my reply "Oh I get it. You only want fairy tales, not a real review. Here is a thought. You need to shape up and provide good service to earn it. You shouldn't censor real reviews. I shall go to YELP INSTEAD. So here is a fairy tale for you. When I go to buy my bedding in 7 months, it will not be thru Mattress firm. #CensorshipIsBS #OnlyWantsGoodReviews #EarnAGoodReview I located the adjustable mattress base I shall be purchasing and it WON'T be at Mattress Firm. read more

Mattress firm did a great job adjusting to my needs. Told rob what I wanted and he made it happen. Great experience

Lets see whats worse, purchasing a used car, trying to find the perfect mattress, or having your wisdom teeth extracted. Hmmmm. After walking out of a big box furniture store because the salesman was doing fuzzy number addition, I decided to try this place out. It is located next to Starbucks so how bad could it be? Upon entering the 60 degree showroom around noon on a Wednesday, the salesperson greeted me and did not do a hard sell. So far so good. The showroom was open and spacious, with the different type of mattresses color coded. For example, orange banners on the mattress meant pillow top. Sounds trivial but mattress shopping can be quit confusing. After laying down and bouncing on a half dozen or so mattresses, I wheeled and dealed (not really, but I asked for a small discount and he obliged after a quick call to his manager) and purchased my mattress. It was delivered about four hours later, with the delivery guys literally rolling out a red carpet and wearing double blue booties. Mission Accomplished! read more

Mattress Firm Outlet - Tempe - Wide open showroom - Mattresses Near Me - Tempe, Arizona

If you need knowledgeable people who can point you to the exact bed fit for all your needs I wouldn't look at any other mattress store or mattress firm. Rob has helped us twice. The first bed was for my boyfriend at the time so he had been looking for his vary own high quality queen mattress. He was excited. I tagged along and got to learn about mattresses as well. I didn't know there was a different type of pillow I fell in love with from the store. Now we're back a year later and ready to get a bigger bed, this time for the two of us. Happy to say we found a great bed that fits both our needs with Rob's help again. Great staff and definitely great service from Rob! We will always be a returning customer. :) read more

Great service! We went in one day, had a very pleasant experience and decided to come back the next day to purchase a new bed! Very nice service, good store, great location! Daniel and Matt were very helpful! read more

Brandon's energetic from the get go. He went through all his clearance items to find the right one for us so enough said. Good service and solid price for the beds we bought read more