The items are over priced, It's lacking in customer service & selection. It's jammed packed with…read moremissed matched items. I stopped in on a visit to friends in Salem I was disappointed on the selection and came out empty handed. Buyers skip this place choose a smaller shop that is dedicated to specializing on quality not quantity.

Fun place to search for old vintage stuff. The selection is always changing. Lots of old…read morefurniture, glassware, clocks, books, old video games, all sorts of collectibles. Prices are high compared to what you can do online, this is not a place for bargains. It's worth the time to check it out - you might find a treasure.

My husband and I went to several furniture stores before we found a sectional we ordered from CKS…read moreFurniture. Not only did they have just what we were looking for, they were very accommodating in answering many questions, always helpful with straightforward, no nonsense advice, and not at all pushy the way many sales people can be. Our sectional was delivered flawlessly, with great care, and kindness. We are very happy we found such a dedicated family business to work with and highly recommend them to anyone looking for furniture. We also saw the same sectional "on sale" at Cardi's for a few hundred more. Friends have shared stories of their difficulties in ordering furniture during this time and while the whole industry is dealing with setbacks, especially family run stores, they communicated well and were great to work with. Definitely go there!

The lady was so mean me and my friends went to look around she told us what are you doing here and…read morethen said sarcastically "yeah you guys are buying furniture" I mean "you guys" that's just profiling us and discriminated us she was mean and when my friend tried to ask if she was the owner and she said why does it matter to you and also looked at us nasty and was very disrespectful

I had a great experience a couple of years ago when purchasing a dining room table that I have been…read morepleased with, so I returned to purchase a couch after buying my first house in August 2020. I bought a sectional on September 7, 2020 to be delivered in 8-10 weeks. It was delayed from a November delivery to January 2021, and now again to March 2021. That will be 7 months. And I would not be surprised if it was delayed again. The COVID manufacturing delays are killing me so much that I ended up just buying a cheap couch from Wayfair because I was tired of having nothing to sit on in my living room. It arrived in literally 3 business days. It is taking everything in my willpower to not cancel the couch delivery altogether. I wish there was more they could do. I would recommend that anyone who wants major furniture pieces right away to not plan on B&P delivering quickly.

If I could give zero stars, I would. Our sectional (for which we purchased the protection plan)…read morefailed. That is, the center section's wood frame snapped and broke. Since we had purchased the protection plan ($265), we reached out to Bernie & Phyl's, who was able to send someone by about a week later. The service tech came out, took photos and pointed out a giant knot in the wood where it broke. He also pointed out that the electric recliner for another section was open about 3/4" (not closing flat), and that springs on the third section (chaise lounge) appeared to be raised. I told him those were not real issues, we were concerned with the collapsed, unsafe section where someone could have been hurt. He let me know we would hear from the service department "within 3-5 days." Given we were on the verge of a holiday weekend, I gave it a few extra days, and then called them. The response I got was, "Oh, yeah, well, you have multiple issues going on with the furniture, so nothing is covered." I said that is unacceptable, this is a serious flaw as pointed out by your service technician. She said, "well you never called about the other 'issues' so that voids your warranty." In our view, those were not issues at all. However, a snapped frame that could have seriously hurt someone is. I asked for a supervisor and was told to talk to Shelly. Long story short, Shelly offered, then un-offered to refund the warranty cost, stating, "well I was trying to be nice but I don't have to be! I'm done!" and hung up the phone in my face. This was after I asked her for her supervisor's name, to which she replied "Kevin {and his last name which I don't want to post here}." I got in touch with Kevin. In fact, he called me back, stating that he was confused as to why Shelly would have given me his name, as he deals with sales. However, he stated that he would get my information over to Sonia, the customer service manager, who would call me. I waited several days and did not receive a call. I filled out the online contact form, explaining the situation, and asking for Sonia to please give me a call to discuss a solution to the sofa issue, and to discuss Shelly's treatement of me. I got a form response electronically signed by Sonia that sounds very much like others' experience here. Here's her response: Hi Heather, Thank you for your email, and I am sorry for the frustration and inconvenience this situation has caused. I certainly understand how difficult it is to be without comfortable seating in your living room, and I appreciate your patience while we reviewed your concerns. I have reviewed the service findings and warranty determination. While I understand this is not the outcome you were hoping for, the damage noted on the inspection was determined to be the result of accumulated wear and damage over time. Unfortunately, conditions resulting from accumulated damage are not covered under either the manufacturer's warranty or the protection plan. I know this is disappointing, particularly given your loyalty as a customer and the investment you made in your furniture. Please know that we carefully reviewed the information available before reaching this decision, and based on the findings, we are unable to approve warranty coverage for the reported concerns. If you would like to discuss the service findings in greater detail, I would be happy to speak with you directly. Sincerely, Sonia [****] Customer Care Department Bernie & Phyl's Furniture I responded saying that yes, I would greatly appreciate a call back. That was on July 8th. Yesterday, I called the corporate office and was transferred to someone named Hannah. She listened to the whole story, said she would run it by her boss and call me back. She didn't. Today, I called the corporate office again, and spoke to someone who did/would not identify themselves by name. After 18 minutes, she said she would "see if Sonia is available to talk to you." I sat on hold a bit more, was transferred and hung up on. Assuming positive intent, I called back. Four times. Each time, I was hung up on upon pressing 3 to speak to the operator. I have spent thousands of dollars in this store. The sales team in Saugus, MA, is actually really kind and easy to work with. It is a shame that the customer service department is not willing to help customers or to treat others with dignity, as we would have been more than happy and willing to continue shopping there as we did when we purchased an entire bedroom set as well. All this to say, not only is the "warranty" misleading and full of weird loopholes, the customer service department is not a group of people looking to help others. They are straight up unkind and start the conversation with a negative attitude. Kevin (sales manager) was kind and actually said to me, "this is unfortunate. I actually side with you based on what you told me happened," but he has also disappeared from the situation. Shop in another furniture store!

Highly satisfied, my husband and I purchased a bedroom set. I couldn't be any more joyful.read more

2nd time going there for gifts! Owner actually remembered me and got my order in before Christmas!…read moreHe'll always give you deals and tons of stuff! Took him 3 days to get my item in!

Placed an order back in Nov 2019 and they stopped returning calls. After 8 months we were able to…read moreget our money back. No explanation, no excuses. Beware!

How do you give no stars ? This place is horrible as far as customer service and business is…read moreconcerned. I read a few reviews and figured maybe they just had a bad experience, but everything negative that people say about this place is true, I don't understand how they could still be in business.

Unfortunately, I have to give this store 1 star when I would like to have said 5. I have been a…read moreclient for 20 years at this store and have dealt with many lovely woman and men over the years, but unfortunately I can longer accept the arrogance and ego of the current manager, Frank. He treats his customers and staff with same dismissive matter of fact tone that doesn't belong in a retail customer service/ sales and managerial role. Today I came into the store to ask for a discount bc a fabric that I had ordered 2 months ago had a subtle imperfection through the entire role. That went unnoticed until after my upholsterer had cut into it. I brought the remaining white fabric to show him. He looked at it and then me and said smugly "I cant take it back and nothing I can do to help you". When I proceeded to challenge him, he in turn "you are supposed to inspect all fabrics before it's is cut into...". All of which I expected as their standard response into policy. What I am upset about was his tone and his arrogance in shamining me. He had a he ability to respond positively and even offer me some discount on future (btw, which he did after I told him I'm never shopping here again and will be reviewing store and him in every social media and review site possible). Frank, you manage a retail store which customer service should matter. Your demeanor is arrogant and condescending always. Your reputation precedes you and as far as I concerned earned. To the other lovely saleswoman, I am sorry for disruption this morning and work hard to compensate for your manager, Frank. Calico corporate sales, look into this review. He has this reputation in our community and many people like myself would rather drive to Natick or order from smaller designers or retail stores UPDATE! I knew from 20 years as a client that Calico corporate would respond with urgency and respectfully. Donna, Regional Manager, called me within 24 hours of this post and thoughtfully listened to my "drama" with Frank, Manager from Hanover MA store. Donna immediately apologized for unfortunate behavior of one her employees and immediately offered to remedy my initial simple request. I am happy to post I received exceptional service from Natick MA store manager, Deb! Both Deb and Donna went above and beyond to accommodate me and provide a very generous discount to my current order. Exceptional customer service from Deb and Donna in Natick MA Calico!! Thank you, ladies ...

I visited Calico Corners because i wanted to purchase two drapery traverse rods and finials. It was…read morethe first store i went to and I was all set to move forward with the transaction until the installation charge was calculated. Installation was over $300.00 which I thought was excessive and exorbitant!!! I went to two other reputable local merchants, purchased from one, and in both cases the install charge was under 100.00. I contacted the Calico Corners website, inquired about the install fee, and have yet to get a response even though the site says a response in approx 24 hours. Still waiting!!!!!!!

Great selection of upholstery and furnishing fabrics. Also wide selection of furnishing…read morehaberdashery.

Great selection of fabrics and nice people but the reapolsetry of our dinning chairs was a disaster…read more- 5 of the six are splitting and Zimman's refuses to correct the problem. Go there for fabrics but don't have them do any work.

Review about online order…read more We ordered a sofa and then changed mind . Called them 3 days before delivery and requested cancellation. They refused to cancel. When I asked if I can refuse delivery, they said it would cost $150 !!

I wanted to love this store. When you walk in it's SO cute . The furniture on display appears to be…read morequality and it's on trend. The employees are amazing . Sage in particular could not have been more helpful, sweet, and thoughtful in her designs for my daughters room. My issue stems from the delivery onward. This is how my $1500 dresser arrived. It was damaged and generally feels cheap , but it looks great. I called the CS support line and after spending numerous hours on the phone (yes hours-- I have two separate calls at 50+ minutes) , speaking to multiple people and not receiving a response for nearly 2 weeks they offered a 40% discount. This still puts my total at almost 1,000 bucks. Not worth it iMO