We have been customers for a while and recommend several people to them. We recently ordered two…read morenew toppers of different levels of firmness. One was as ordered, but the other was too firm and not usable. The recommendation in the store was that they add some filling to it. It came back firmer than before and about two inches higher than the other; we were not very happy. Then Michael Romo took over and totally changed our experience. He came to our house, assessed the situation and agreed that this topper was not right. He was friendly, knowledgeable and had a "can do" attitude. A new one was delivered in less than a week and is as promised. He also demonstrated several capabilities of the adjustable frame that we were not aware of. The bottom line is that the product is good and that Michael is outstanding; he represents the company very well. Thanks, again Michael.

We have bought mattress from them before and we are very pleased with them, very comfortable and…read moregood nights sleep; So we went back to purchase another mattress and we had great service and easy transaction and quick delivery.

Ask for Tom! The service & knowledge he offered throughout the entire process was wonderful. For…read morethe cost of mattresses, you want someone who knows about quality, & Tom 100% does. We also interacted with the store manager Ali, who was very helpful & made sure we were happy with our purchase. Overall, great store to purchase from.

DO NOT BUY TEMPUR-PEDIC! We have had this been not even 5 years, last year it started sagging on…read morethe sides. We contacted warranty and they said it wasn't enough to quality for warranty replacement. We contacted warranty again when it started sagging greatly on the edges and they refuse to honor their warranty! We spoke with Lauren( their supposed manager and only manager) who was not only rude but also useless in warranty department, saying that they refuse to honor their warranty. If you go onto the BBB you will see that they have MANY complaints regarding them honoring their warranty claims. We spent over $3000 on this bed for it to not even last 5 years. Their warranty department is an absolute joke and their beds are NOT QUALITY. Do yourself a favor and do not buy from them unless you want to deal with scummy people who refuse to honor what they promise.

Decided to wait 6 months to review and here it is: Wish to god we'd held out for a pricier bed from…read moreJerome's. The Casper bed is a thing of beauty when you first try it. My wife was ready to pull out a credit card the second she laid on it. My biggest worry became fact, the approx. 10 inches of memory foam loses something WAY faster than a normal bed. Hugely adding to the problem is what's laughingly added as a box spring - a frame with wood 2x4's as slats. No, I'm not kidding. When I opened the boxes to assemble I was surprised to find slats that would prove useless once the foam above starts to lose its height and your body is that much closer to sleeping on wood. To add insult to injury, I was aware I'd have to assemble, but not aware the drivers weren't gonna take it upstairs (like any other bed delivery) and instead just leave it on the porch. Not wanting to burden my wife I pushed the approx. 125 pound box up stairs, tearing a bicep tendon in the process (I'm 63, a pretty stupid move on my part), which has yet to heal, so I've yet to get a good nights sleep on it since I still can't switch to that side (Insert palm to head emoji here...) Lastly added a $150 pillow that of course lost it'z zing after 4 months and is now permanently smooshed in the middle no matter how much you fluff it. Lesson here kids is DON'T IMPULSE BUY! Really wish we'd held out for the real bed and not this short term gimmick thing.

My husband and I recently purchased a Casper hybrid wave bed. I know what love the bed. We love our…read morenew mattress, best ever! The customer service at the Casper store at the shops at Mission Viejo is excellent. We especially appreciate the efforts of the store manager, Dylan Warrenfeltz. We had purchased our mattress two weeks before the President's weekend sale. We asked and he obliged to give us the available discount. Thank you for the great service (delivered and installed in our second floor bedroom as scheduled) and the help of the entire store staff to select the best mattress to meet our needs. Joel and Linda

Cliff was awesome, knowledgeable and helpful when we came to buy a mattress. Thanks Cliff!read more

I visited the store a couple of more times over my trial period to re-try the FIRM version of what…read moreI bought. It was more of a peace of mind and to see if I would be even more comfortable (slightly greedy) on the FIRM than the MEDIUM I bought. I was a bit conflicted because for "health purposes" I was trying to transition sleeping on my back more in spite of being predominantly a side sleeper by nature. In the end, I found that I was comfortable with my MEDIUM whether I was on my side or my back. If I were predominantly a back sleeper, I feel the FIRM would have won out and been the best fit because neither mattress is super firm. I think my MEDIUM is truly a "medium", but their FIRM is more of a "medium firm" because of the memory foam. However, since I am still a 70% or 80% side sleeper, I made the right call with purchasing the MEDIUM. I had the wife photograph me on my side to evaluate my spinal alignment with their included pillows. It was on point. I returned to the store and tried the firm and the MEDIUM, where my spinal alignment was evaluated by the sales associate and with the MEDIUM it was a good fit for side or back sleeping. As a result, I took no further action. The pillows are excellent and hold their shape very well, but some pile will shift, but I flip them a few times throughout the night to ensure they are supporting my neck consistently throughout the night. I did read online that hybrid mattresses can take longer to break in and thus you may not know until 30-60 days or more whether the mattress is a good fit. I did find this to be true. I do recommend you follow their guidance with the rotation schedule for the mattress which is necessary for warranty and ideal comfort. And add a quality waterproof wrap mattress pad for warranty and protection. Even with the wrap mattress pad on I did not find "heat" to be an issue, I assume due to the design with cooling layers etc. built in. I communicated with Cliff a couple more times via text and in-person and he was as great after the sale as he was before the sale. That's the kind of person and company I want to do business with.

I am a repeat buyer at the Mission Viejo location. Not only do they sell the most comfortable…read moremattresses, David makes the experience pleasant. He goes above and beyond to make things happen. I will be back again!

If you're looking for a new mattress, I would highly recommend Jessy at Orange County Mattress on…read moreAlicia Boulevard in Mission Viejo. We went to several other places looking for a new mattress before walking into Orange County Mattress. I am so glad we did. Jessy was professional, so helpful in explaining the options, and never pushy. The bonus was that the mattresses there were high quality. Some were all natural and non-toxic and all had great prices. Thank you so much Jessy. We won't ever go anywhere else. Bob

Hugo was the boss!! He helped us from the first hello all the way through delivery and checked on…read moreus through the assembly process. Even called him and ordered more! great experience.

I was positively impressed with the knowledge and patience of staff at this store. My wife and I…read morestayed for close to an hour testing the various options for a sectional sofa and examining fabrics. All of our questions were answered and prices were promptly provided. There was no pressure to buy more expensive fabrics and no pressure to complete the sale ASAP. In fact, we were provided with fabric samples and encouraged to take our time before ordering a sofa. I liked that. It indicated that this company had integrity and stood behind their products.

I would like to give a shout-out to Donna for her excellent customer service. She is very…read moreknowledgeable and super super friendly and spent a good time explaining the features on different chairs we were looking into and helped us to check different massage options on each chair. She so patiently answered all of our questions and checked the delivery and pick up options for us. Thank you for your professionalism

Wanted to leave a review mainly because of the manager Steve. My wife and I recently purchased a…read morecouple of the Human Touch Perfect Chairs from a different Relax the Back location. After having them for a few days, we decided we'd like to have the matching media table. For the table, we went to Steve's store since that was closer to our home. Although we were ready to pay for the table, he remembered that we had bought it (from the other location) during a weekend promotion that had offered the table for free. This was a $350 value! So he took his time looking into it while we were there, and ultimately, he was able to honor that deal, a deal that the other salesman hadn't even mentioned to us (!) I really appreciate his straightforward and honest manner. My wife decided to purchase a nice office chair while we were picking up the table. All in all, a great experience so far, and we'll definitely be sticking with this location in the future.

Manaz is a wonderful decorator and Salesperson. My sister and I took my parents to Ethan Allen…read moreLaguna Niguel in January 2026. We were lucky enough to work with Manaz. My parents are in their 80's and wanted to update their house with New location bing room furniture, reupholstered dining room chairs and new family room furniture, that blended in with the furniture that they already had. Their goal was to get comfortable, pretty furniture that gave a beach house vibe but was still traditional. Manaz was patient, with us, showed us beautiful fabric swatches, rested an entire color palette for the whole house, extensively help pick out carpeting for the house, which was above and beyond her scope. Her kindness towards my family is greatly appreciated and all of the furniture has been delivered. The house looks beautiful. Manaz is a great communicator and updated my parents house and made it beautiful

Great service. We were welcomed and left alone to wander and wonder! Michelle made our dreams come…read moretrue. We turned a very beautiful room used only for special occasions, into a very beautiful elegant updated and accessible space. What a difference.