Seriously, make a day trip out of heading to visit Southampton and if you are in need of a new mattress, go to this location only and visit Lauren and her staff!!! We had some really bad experiences with finding a suitable bed for a combo back and side sleeping duo and not only did we get really knowledgeable service from Tony on our initial visit but when we were ready to commit to buy the very next day, Lauren went above and beyond to help us find us the best price and option for what we needed! We had some special circumstances when we placed the order and needed delivery like yesterday and Lauren really took time to make sure that our order would be delivered the next day. Delivery was fast and set up even quicker. They hauled our old mattress away with them as well. Oh and can't recommend their zero gravity bed frame as week!! read more

Lauren was so helpful, professional and kind. I appreciate her helping me out find a mattress and the delivery process. She was extremely patient with me and my partner and making us feel comfortable. She deserves a raise! Thank you! read more

Lauren was very professional, kind and extremely helpful. She was able to get my new bed at a great price. I would highly recommend going to see her for your new bed! You will not be disappointed. When I need anything will be going back to her read more

Lauren H at Mattress Firm in Southampton was incredibly helpful both in the store, and in following up with me to answer questions via email. The result? Four new beds purchased. The salesperson, in this case Laurie, makes such a difference. The salesperson at the Mattress Firm closer to my home wasn't the slightest bit service oriented which led me to this location. I would go out of my way to work with Laurie again. read more

Jeanne was very helpful. Excellent saleswoman she showed me and explained me everything about my pillow Thank you so much Jeanne for your services. read more

Excellent service (above and beyond what I would expect from a mattress store). Jeanie was our salesperson and she spent a considerable amount of time helping us find the right product - testing several samples, going back and forth, giving us great information. Very patient and full of knowledge. I would definitely go back to this Sleepy's. read more

We recently purchased five mattresses, box springs, frames, etc. from Sleepys. It was Labor Day and we expected to pay as little as possible, but still emerge with high quality beds. Our expectations were met. Ken, our salesman, was informative and worked extra hard to ensure our happiness. We had to take two separate deliveries and thus also had a chance to interface with Jeanne who also went above and beyond to accommodate our schedules. Finally, the delivery team was quick and neat, much to my wife's satisfaction. Thank you Ken and Jeanne for making this transaction as financially and logistically as pain-free as possible. We're fans. Update: After sleeping on one of the queen-sized mattresses for several days, I found that it did not offer the support I needed for my back, i.e., I had an aching back in the morning. I contacted Sleepy's to inquire about the store's "Comfort Exchange" program in spite of it being a week past the cut-off date. (It was three weeks since I took delivery.) I was encouraged to stop in the store where Sal graciously called customer service/ They reminded him that I would have to pay $150 to exchange the mattress and another $99 for delivery! Huh??? News to me. The "Comfort Exchange" program, much to my surprise and astonishment, would cost me $250...and this was after spending more than $5000 on this order, and untold thousands more with Sleepy's over the years. Obviously, I'm not a happy camper, and still have as sore back. Star demotion for Sleepy's. read more

MattressFirm and specifically Jeanne was incredibly helpful. We were able to quickly select a mattress that both my husband and I thought was comfortable and for a very affordable price. Very easy to schedule shipping - even to New York City. Thanks Jeanne! read more

I needed a new mattress, but kept putting off shopping for one. I found the whole process daunting. I have back problems and knew this was not going to be easy for me. My husband, who can sleep on anything, came along to help but would have been happy with whatever I chose. I need not have feared. Jeanne was there to save me. She gave me a lot of information and helped me narrow down my options to two choices. Along the way I learned from Jeanne that I had been sleeping on too many pillows and that my preference for a firm mattress was stressing my joints. I finally made my selection and because the labor day specials were still in effect we saved some money and Jeanne even offered us an interest free payment plan. What I had dreaded was over and done; a new mattress was scheduled to be delivered at my convenience, and I felt I had found a new friend in Jeanne. Even the delivery was a pleasure : on time, delivery men who were very good at what they did and were a delight to deal with. Everything was perfect! And then we went to sleep! .....not so perfect! This was not the bed we had selected. I questioned my sanity, my memory, double checked the model number. When my husband (he, who can sleep on anything) said the bed was awful and that he had been "falling out of bed" all night, I knew I wasn't crazy. I called Jeanne immediately to find out about switching to the other mattress I had considered, knowing there would be an additional charge. She, wonderful person that she is, said there was clearly something wrong and to let her try to swap the mattress with another of the same model. This would not cost anything extra! There would always be the option of picking something else. We agreed to do a swap and another mattress was in my house the next day. This one was exactly like the one in the showroom. It has been sweet dreams ever since. I never did find out if the first mattress had been mislabeled or simply defective, but the true test of any business is not only how good their products and services are, but how well they handle a problem. A 5 star rating is just not enough in this case....Jeanne gets a 10 from us. Thank you Jeanne and thank you Sleepy's read more

Mattress Firm and Jeanne are incredible. We just purchased a home in Southampton and needed beds asap. We were there on January 25 and within minutes Jeanne guided us to exactly what we needed. Pricing was amazing. We purchased a King set, Queen set and 2 Twin sets, complete with box springs and bed frames. Delivered in less than a week on exactly the day we needed them. The delivery was quick and easy and so neat. Highly recommend this location and Jeanne!!! read more

Peter, my salesman, was very helpful, professional and courteous in helping me find exactly what I was looking for.

Amazing experience. Jeanne was the best and the pricing and delivery options were perfect.

Went today to purchase a mattress! They had a wide selection and I was able to find something within my budget! Jeanne was super helpful! I accidentally gave her the wrong shipping address and she helped changed the entire order for me!! read more

I have purchased several items through the years from this branch of Sleepy's and have always been happy with the customer service. Sue Ann is extremely knowledgeable and helpful and recently when she was not available I received the same very good customer service from Bob. I will purchase again for my mattress needs. read more

Our consultant and showroom manager Jeanne patiently and quickly provided professional friendly service. She directed us to a mattress and pillows that perfectly fit our sleeping styles. Outstanding personal service! read more

John Giacobbe gave us a truly fantastic experience buying our mattress and L&P adjustable base. His product knowledge and ability to detail all the aspects was reminiscent of a time gone by when a professional salesman was a trade onto itself, a lost art. This was a very large purchase and making choices could have been very difficult, but John's good old fashion understanding and ability to explain was spot on with every detail. Well then the mattress was delivered and guess what, it was perfect! and our delivery guy's where clean, neat, so pleasant and everything went perfect. We'd like to thank John Giacobbe once again and we would suggest if your looking for that perfect knowledgeable salesman John was that for us. Our Thanks Deb & Bill Mills read more

We bought an adjustable mattress from Sleepy's. We chose twin mattresses where the head and foot can be raised and lowered independently. I thought it would be great as we are older and my husband has breathing problems and felt he needed to raise his head. I thought I would enjoy raising or lowering the head or foot independently of each mattress. Be aware that you need special sheets with straps to hold the sheets in place. They are expensive and not good quality. It is very hard to make the bed and put the sheets on and tuck them in. It takes two of us as I cannot manage it alone. The available sheets are not the best quality cotton. This was an expensive purchase and I would never do it again as it is not a comfortable mattress.. read more

We worked with Jeanne Schuhmann the showroom manager - who was fantastic. We told her what we were looking for - a very firm mattress - and she pointed us in the right direction and we chose a new mattress and pillows in record time. Can't wait to sleep on my new mattress!! read more

I just purchased a new bed, which I ended up exchanging for another. I had the pleasure to work with two excellent women. Both Jeanne and Sue Anne went above and beyond with their customer service. It saddens me greatly they have to ask for yelps when they could really use more help!!! Both women were managing the sales floor by them selfs during one of sleepy's hugest sales event of the year. Sleepy's should be ashamed of them selves not only for under staffing, their quality per price is also way off. I paid way too much for pillows that still after a week smell like dead ducks. I would love to return them, only the return policy is insane. So tonight I will sleep wrapped in overpriced sheets sniffing dead duck scent because apparently when I did my exchange I could not use my remaining balance towards the exchanged bed. read more