Some of the salespeople are fantastic. Others are horrible. I got two keys copied and was…read morewondering where they were after 25 minutes. It was not busy. The salesperson was a nowhere near the key copying machine for 20 minutes, when I asked a cashier how long they paged this guy. When he came around after another few minutes he raised his voice at me and said "I told you it would be a minute!" I said it's been 25 minutes! At which time he began ridiculing me in front of my son and other customers. Finally, he shouted "next time you need keys made go to the Home Depot!!!" And he kept shouting. It's a short drive to Wainscott Hardware or Sp[rings Hardware.

The WORST! Rude. Entitled staff behind the counter. The owner is a complete jerk. Disrespectful…read moreand dishonest. Selection limited. We have gone there for over 30 years. Will NEVER EVER EVER go again. The people working the floor are quite nice and professional. Thankfully they don't take after the owner.

Visit Date: September 3, 2024…read more This was the last stop my dad and I made on a Hampton's tour. I have this book called 111 things to do in the Hamptons you must not miss. So when I have a chance I've been driving out east to tour what's in the book. This is the oldest operating family run hardware store on LI. My dad and I met Charlie who was one of the employees featured in the book and he let us take a picture with him for instagram. I bought a Stanley. I was trying so hard not to get one but I finally caved. They had 30 oz ones for $40. I don't know if that was a good price or not but I got a nice green one. I wanted to support the store and wasn't sure what else to get I looked around to see if I could get a Christmas gift for someone on my list but didn't really find anything. This is a nice store to visit worth checking out for the historical factor!

Let me start out by saying as soon as I walked into the store I was greeted by multiple people…read moreasking if they could help me. I kindly said no thank you & want to establish that I'm not generalizing all employees that work here. But the one man who was at the register was beyond rude. I came in looking for a replacement toilet flapper & was confident that I had picked the right one. The employee proceeded to tell me numerous times that I probably did not get the correct one & that he should take a look at a picture of it with his "trained eye"... of toilet flappers. After I told him numerous times that I know that I got the right one for me, he goes on to tell me that he's sure he'll see me back in here because again, he's sure I didn't get the right one. I work for a local business that often shops at this hardware store as well as multiple others on the East End because I prefer supporting the local businesses instead of Amazon & other online companies etc. I am so disappointed & for the record, I got the right one and most certainly will not be coming back.

I wanted to support a local hardware store in the Hamptons. My house is located right on the edge…read moreof East Hampton and Wainscott. I stopped by to pick up air filters for my air conditioner, met an associate who read the specs and handed me two filters per my request. I returned home with the two filters that was indeed the wrong size. I went back to the store to exchange the size and they told me they don't do any exchanges or refunds. I'm not sure how the heck this hardware store thinks they can stay in business. The cashier basically said your purchased it you own it. I left the unopened filter and I recommend skipping this boneheads. East Hampton Hardware or Riverhead building are the better choice.

this is a great store, if only it were not on Montauk Highway in the middle of bottleneck traffic I…read morewould come here more often.

I am genuinely shocked by how much stuff this place has crammed within its walls. It might not be…read moreone of those big box stores, but you'll almost certainly find whatever it is you're looking for here.

Ace is the place. Local hardware stores are all about…read moreservice. Home Depot and Lowes have more selection but there is relatively no service. Ace in Southold takes care of you. Whatever you may need to fix whatever is broken...well, they can help. The store is well stocked and customer friendly. Whether you are a weekend fix it husband or wife or a tradesperson...This Ace is the place.

Very helpful and a great recommendation received as I was visiting a friend who needed help with…read morepests

Great store, very close & convenient to our house. Friendly and helpful with a very good inventory.read more

Phenomenal staff, management and ownership. From the top to the bottom the service is second to…read morenone. Benjamin Moore paint is second to none and the staff in the paint department can point you in the right direction if your having difficulty making a choice and always match the color you need perfectly.