Recently purchased a mattress for my son's apartment. William was great to work with and didn't try to oversell us on the mattress knowing it was possible we would only use for a year at college. They had the mattress in the warehouse and offered to hold until we needed and ship to the store. Everything worked out perfectly. Only thing that could have been better is if they had a store in Knoxville that I could have had delivered to. Overall, pleased with the experience. Thank you! read more

In my opinion "Billy" didn't honor my warranty problem on the most expensive mattress there. The bed I paid an extra $800 for wasn't the bed I agreed on when delivered. After many heated conversations with this owner he said he would " have me arrested if I come back on the property ". I will never deal with this business again. My word of mouth in the very beginning brought this company many sales. read more

#1 Delivery guys, Matthew and Trey, were tremendous. #2 I got a great deal on a mattress I'm happy with. Slept on it last night #3 Bought a queen, decided I wanted a king, and the guys made it happen within 4-hours. read more

Waylen from the Franklin, Nashville location gets 100 stars out 5. We stayed at a Marriott in Hawaii and slept on a mattress that we loved. Waylen went the extra mile, found the mattress we slept on, and found the exact same one we could buy (as it was not on the Marriott website). Not only that, he had it shipped to Idaho where we live. He kept us updated at every turn and was thoughtful and courteous the entire time. We now have our bed in record time and we couldn't be more thrilled. I would never go anywhere else to purchase a mattress. ~Jessica in Idaho~ read more

Went the extra mile And then some... Tim Duncan could not have been more gracious and accommodating during our purchase. Due to a mixup that was entirely on me, he kindly offered extra assistance, knowing full well that it would result in profit loss. Relocation is never easy, but Tim offered ours a soft landing that went well beyond the mattresses he sells. read more

Alright - it has been 8 months since purchase and exchanges that totaled well over $4,000... Original mattress too firm and their replacement non-supportive. Went back to the original with their promise it would "soften" with use. I have never had a restful night's sleep and awaken each morning unable to "move" with back and hip/shoulder pain. PT tech attributed it to mattress. I suspect they deal in manufacturer rejects, as this mattress should never been approved for use...a crippler. In addition to steep price of mattress, I had to cover replacement and shipping almost $400. No one should be allowed to profit and knowingly injure another person like this... They should be made to experience the long term pain they cause in others. Once sale made, they could not care less.... a real bait and switch practice. Find a responsible, seasoned and professional mattress firm and don't fall for their claim of local chiropractor recommendations....I have MRI to refute them...... Had to wait to accumulate enough $$ to purchase a much needed replacement mattress... Buyer beware ..... read more

Went in to look and see what mattresses are available. Austin did a great job explain everything about mattresses and let me try some out. Some multiple times! He was very helpful. I would recommend them! read more

Well these guys have taken great care of me once again! After rebelling against a too-firm mattress, I had originally purchased a mattress here that after 1 month turned out to be too soft! This time William welcomed me in and helped me find the perfect mattress and was super patient the whole time! He explained the difference in cost and was upfront about the restocking/shipping fee which was expected and I never once felt pressured or guilty about not liking my first mattress from here. I happily recommend this place to anyone who is looking for stellar customer service! read more

We were so grateful to find Mattress Gallery Direct! We moved to Nashville this fall and had arranged to have a mattress delivered from an online retailer. They lost our order and ended up sleeping on the floor. It was a horrible experience. The next morning we woke up and called around. Austin the manager told us to come in and he would take care of us. And he did! Same day delivery, super reasonable prices. The mattress is SO COMFORTABLE! So grateful we found them. Forget the online retailers and just come here first ! read more

RUN, DON'T WALK, RUN! My wife and I could not decide between two Englander mattresses marked $3599 and $3999. Over and over, Tim in Cool Springs kept saying: We are a family business.......we do not return money, but you can swap if it does not work........you can swap for the less firm $3999 Englander for $200 plus an $85 restocking fee......we just want you to be happy. Over and over. Consumer Reports says pay about 50% of what a mattress is priced. So I negotiated a price a bit under $1400 for the $3599 mattress. It was too firm, so after three weeks I asked to swap it for the less firm $3999 mattress. Tim said he would swap, but it would cost me around $600. I said he had quoted only $200 plus $85. He said that he DID NOT WANT to sell it that low and that that he would not negotiate. And further, he said he would only swap one time.......new news. We went round and round, but his constant stance was that I my only choice was to keep the first mattress or pay 100% of the full asking price plus fees for the second. Take it or leave it. So rather than keep a mattress hard on my back, I took the second and had $532 charged to my credit card. After dealing with Tim, I found I could not trust anything that came out of his mouth. Save yourself a headache and go somewhere more reputable. read more

Just left Mattress Gallery with my new Wellsville mattress and so happy with me experience. The owner, Austin, helped us find the best mattress for what we were looking for. He was honest about comparing the brands and prices and we could tell he was just a genuine man and not trying to push anything on us just to sell it. The put icing on top of the cake, he gave us free delivery and set up, as well as threw in a free mattress cover; which I just think is incredible. I am very happy we drove by and saw the sign for the store and very happy with the service and quality of items I purchased. Definitely would recommend them over the other mattress stores I've seen in the past and will be coming here again when we need more mattresses or pillows for our home. Thank you Austin and Mattress Gallery Direct! read more

They do NOT warranty their mattresses. "Owner", who referred to himself as "head honcho" was extremely rude, swore and hung up on my husband multiple times. I seriously can't not stress enough just how scummy this guy is. I am literally sleeping in a now 8 inch deep ditch because this 3 year old mattress is **TOTAL and ABSOLUTE GARBAGE**. Buyer beware, you will not be happy with your purchase. RUN AWAY FROM THIS PLACE!!!!!! read more

As a loyal Yelp user- I should have read the reviews first- as we had the same experiences! This store is amazingly bad-- make sure you look at other stores. They sold us a mattress that I think was used. I don't know for sure, but it sagged in the middle. We we tried to exchange it and the owner "William" told us to take our business elsewhere. And that he didn't have to "kiss our butt to be successful". Who says that to a customer that just spent $2000? They finally exchanged it, but charged $195 for removal. The delivery guys wrapped the old mattress plastic and said they would just resell it-- I actually took pics of them doing it! Like another reviewer we're disputing this with our card (there was one charge they can't even give me a receipt for) and will let the attorneys figure it out. These guys are dishonest and rude-- be careful. There are too many other mattresses places out there. read more

Sales team were great and personable but the delivery crew is terrible. I recommend picking up you're mattress yourself. The guys called my roommate a douchebag and were cussing outside the house thinking we couldn't hear. They also forgot two parts of our order and were reluctant to answer questions. A low price is only worth so much if the customer service is not up to par. read more

I went into Mattress Gallery Direct a few weeks ago, just out of curiosity. I left after buying a mattress and box spring. I don't typically buy "on the spot," but the price was too good to not buy that day. Mattress was delivered Friday night. The delivery folks were very professional, respectful, and pleasant. When you go to Mattress Gallery Direct, ask for Tim and tell him that I sent you. read more

Purchased a mattress and wasn't completely satisfied, called to talk to our salesman, Tim Duncan, and he offered to discuss options. When we went in he took the time to discuss our concerns and show us other choices. He even offered to contact the manufacters to try to help with the cost of an upgrade. We really appreciate the great customer service and the time dedicated to making sure we left satisfied. read more

Update- we finally got a replacement bed from the manufacturer, and its great so far!

We just moved here and had the BEST experience here! We love our new bed and customer service is their thing. We found them to be extremely knowledgable and caring about our needs. They even delivered the same day! read more

Don't understand why there are negative reviews with this place. This was the 2nd place I went to look for a mattress. The other place was pushy, didn't care about my budget or what kind of bed I needed. Cody approached me and I told him that I have a very bad back and I was needing something firm and didn't want to spend $2000+ for a mattress. He asked me exactly where my pain was and found a mattress known for good lumbar support (which I needed) and within my budget. When I couldn't decide between 2 of them, he asked which I was liking a bit more regardless of price. I leaned toward the higher priced one and he even made me a deal that I could get the higher priced one for the same price as the cheaper one. Delivered it today and the delivery guys were so nice. Had it set up in no time and were very attentive with making sure they didn't hit the walls and moved some furniture out of the way and put it back. My friend bought from here a few weeks ago and recommended them and now I am doing it. They aren't pushy and will work with you to find what YOU want, not what THEY want to sell. read more

DO NOT BUY FROM HERE! 3 weeks in to our new Jamison mattress we had visible sags in the mattress, I went back in to find a different one. Then I was charged an exchange fee of $100 when it's their mattress that was defected. Absolutely ridiculous knowing they make so much money off these mattresses. The new mattress we picked was $100 more which I was totally okay with paying but an exchange fee is ludicrous. Will never buy from here again and will be sure to let friends know to never use them. Hope that $100 was worth it! read more

I should have read the reviews before I stopped in and bought a bed! RUN! We loved the bed on the floor. I just have no idea how the one that we are sleeping on can be the same. I was trying to give it time, but it's been seven months and it is so painful to sleep on! I have to take Advil every night and have been in physical therapy for shoulder and back pain. I called to complain but they won't do anything besides try to sell me a topper or another mattress at wholesale...like I would give them any more of my money! My advice is to make sure you get your mattress somewhere that does a free trial or has a decent warranty! These guys are crooks. read more

BUYER BEWARE! I don't recommend buying a mattress at MATTRESS GALLERY DIRECT. We bought a mattress on 8/6/18, with repeated assurances from Tim that we had 30 days after we bought it to confirm we liked it. If not, he would "work with us" to exchange it. Don't hate the mattress, but didn't love it, so went back into the store on 8/11/18 and discussed with Tim. Found a different mattress, which "retail" price was comparable or less than the one we originally purchased, but Tim said he had to call his supplier on Monday to give us a price. Monday, he called my husband and told him we would owe approximately $750 more for that other mattress because he couldn't get the same discounts - essentially, the final price for that mattress would have been around $2750. I enlisted the help of a friend, and on Tuesday, 8/14, she went into the same store while I waited in the car. The price she was given for that same mattress was $1542 (I have a picture of the quote!). When I went in, Carl was explaining to her what a great deal it was. I then proceeded to ask why Tim had not given that same great price to my husband the previous day. Carl immediately got defensive, and indicated that my friend and I were playing "a game" - if it's a game, it's one I didn't know about. He also commented that it was up to their discretion whether or not they would exchange a mattress, and then tried to "snatch" the written quote he'd given my friend out of her hand. Really? He was caught in a shady business practice, and he knew it. Carl later tried to tell me that the quote he gave my friend was for the floor model, but he never told her that - so not a good look either way. ***Note that the above can be verified by my friend. His final offer was that if we wanted to exchange the mattress, we would owe an additional $534. Final tally - it would cost us approximately $2534 to swap out a mattress they would sell to someone else for $1542. My experience is that they have NO INTEGRITY IN THEIR BUSINESS PRACTICE, AND NO INTEGRITY IN CUSTOMER SERVICE. I've told everyone I know - almost everyone in our office of over 90 people (several have said I should contact a news channel investigative reporter), everyone at the nail salon heard the story yesterday, and my friend relayed her story to people at her office (over 250 people in her company). I've even made it a point to tell random people in elevators J My hope is to prevent someone else from having as horrible an experience as we just had! read more

My wife and I went shopping for a mattress for ourselves and our daughter. We went to a few different mattress dealers in the area. Mattress Gallery Direct has a big solection and the salesperson was very knowledgable. We ended up buying two Englander Mattresses. This is the best mattress we have ever owned. We have recomended it to our friends. read more

I moved to Murfreesboro from Tampa, FL 4 months back. I needed a new mattress and saw a guy on the street holding up a big sign that said MATTRESS SALE! Inside, the salesperson was awesome and extremely patient with me lol. I took 2 hours trying to decide what I wanted because it was an investment into my health. I ended up buying the king size Englander. WOW, I love that mattress with all of my soul! lol. I travel once a month and when I have to sleep on other beds now...well....I'm extremely spoiled...let's just say that. Seriously lol. Being an outta town guy new to the area, I really didn't know where to go to buy. I'm glad the good Lord led me in the right direction. read more

The best shopping experience I have ever had. Out of all the stores I went to these guys had the best deals and the most knowledgeable staff. I never felt like I was being pushed or rushed during the process. The delivery crew was right on time and did a great job . I very rarely write reviews but I felt the need to give mattress gallery direct a thumbs up because it was the easiest big purchase I have ever made. read more

You will get the hard sell at this store. They have a script and they're going to make sure you hear every bit of it right down to the, "What do we have to do to sell to you today?" and "If we priced it at $X, do we have a deal?" and so on ad nauseum. It was exactly like being trapped by a used car salesman. read more

I have purchase two mattress sets from this company. While the buying experience was fine, we have a mattress with a fifteen year warranty. We purchased it five years ago and the mattress is breaking down and is uncomfortable. Basically they have told me to live with it until it gets worse and has broken down to 2 inches. I was told to turn the mattress so it is hanging off the frame and it will all even out. I will not purchase another mattress from this company read more

Looks to me some people think they can take a mattress home and return next day because they don't like it. Some items cannot be returned, I would think, because you could have some kind of bug at your home and here you are wanting a business to take it back to their business. What are they supposed to do? Trash every mattress someone doesn't like? Maybe you should check with your doctor because it's not the mattress at all. Be reasonable people. I've had nothing but great experiences with all my mattress purchases at these stores. And I have bought several over the years. I did my research and I knew what I NEEDED before going in to buy. The salesman are of course-salesman! Duh! It's their job. But they are also some of the nicest people you'll ever meet in Tennessee. They are experts when you need a mattress go here because any other store is just a big business. This is a local family owned business. read more

THIS PLACE IS HORRIBLE!!!!!!!! My husband and I bought an Englander mattress less than a year ago and we started have severe neck and back pains a few months ago. There are deep impressions on both sides of our mattress and we can't sleep at night. We contacted the owner about the problem 2-3 weeks ago, sent in the pictures and info they requested, and were told today that our problem DOES NOT fall under the mattress warranty. The owner and co-workers dealing with our case were extremely disrespectful and rude, and at one point were refusing to send me an email/ hard copy of their final decision. Thankfully, we purchased this mattress with our American Express card. We are disputing with the company as we speak. DO NOT buy your mattress from this gallery. They are unprofessional and dishonest. read more

I just received my new mattress yesterday and slept on it for the first time last night. It was the first good nights sleep I've had in a long time. My entire experience with Mattress Gallery Direct was wonderful. Trey was awesome and definitely took care of me to insure I got the best deal and most value for my money. I would definitely recommend you check out this store first when looking for a mattress. I went to all of them and this store was the best hands down. Thanks again Trey!! read more

STAY AWAY! I had an absolutely AWFUL experience at Mattress Gallery Direct. It was probably the worst customer experience of my life...and it even involved the store manager who treated my wife in a very unprofessional and demeaning way...after we returned a faulty product. As an experienced business owner, I can't believe this entity will be in business for long. Maybe that's why they advertise 40% / 50% / 60% discounted prices? read more

Outstanding customer service from start to finish! We purchased several mattresses for our family over the course of a week from Mattress Gallery Direct (7090 Bakers Bridge Rd. Franklin, TN 37064 location). We had to modify our order a few times and the sales person (Tim as well as other staff members) were all extremely helpful and accommodating. Delivery was on time, professional, and fast (within 24 hours). It was an absolute pleasure doing business with this company and I highly recommend Mattress Gallery Direct! Our family would like to thank you for a great night's sleep! read more

Very friendly and knowledgeable staff. I walked in to look for a mattress, and two hours later, it was delivered in my home! I would highly recommend this family owned business. read more

We went there about a week ago and bought a king bed. Our salesman was Tim Duncan. He was not pushy or overly aggressive at all; something I am very sensitive to and honestly can't stand. He asked us a few questions and showed us some different types of mattresses which I then proceeded to roll around in. He gave me plenty of time without pressuring me till we selected the one we liked. Delivery was great; we had several mattresses that needed to be relocated on different floors and they did so without complaints and with a smile. I wish we could remember their names. All in all an excellent experience. read more

Interesting that the Yelp & Google+ reviews are completely divergent on this place. We had looked at several of the big mattress franchise stores, but got a much, much better deal and great customer service from Mattress Gallery Direct. Haven't run into the issues that other Yelpers mentioned (at least not yet). read more

We just moved here and needed a new mattress. This was the second store we stopped at and had a great experience. Cody was our salesman and was very patient with us and incredibly helpful with finding us the right mattress. We didn't feel pressured or had any feeling or being misguided into buying a more expensive mattress. He listened to our budget and helped us stay within it. I would go there again to buy a second mattress when it comes to that point in the future for us! read more

What a great experience! I haven't bought mattresses in a long time and I really didn't know what to expect. The sales person was very patient and explained the qualities of each different model. I must have been there over an hour! I felt absolutely no pressure to make a decision. I decided on a nice pillow top mattress and they arranged for delivery. I was very impressed that the delivery people were also nice, courteous and very helpful. Very professional!! We've had our mattress over two weeks and I've had the best sleep of my life - that's what compelled me to write this review! Great products - knowledgeable sales people, great service, great value! What an easy way to buy a mattress. read more

So Sad that others have not had a good experience. Ours was not that way. I did a lot of research BEFORE I set foot in the store and knew what I wanted and didn't want. I was treated with respect and left with a very positive vibe. Made our purchase the next day and received the same treatment. Have had our bed a short while and know there is a break in period, but even so I have had deep dream induced sleep like I have not know in years. For that I am so grateful. Only minor problem was a change in the delivery schedule and feeling pressured by the crew to accept the new time or be rescheduled. Management is aware of this now and addressing this so shouldn't happen to others. read more

The sales are very nice but if I could give this place no star, I would. The return service ruined everything!! I bought this mattress a few days ago, and before they could bring the mattress to my house, I went to the store asking for a return. Instead of being friendly like few days before, they were rude and impatient and asked for 20% of the total price +tax to be given to them for return services. This made no sense to me since they haven't brought the mattress to my house. I hope you people reading my review won't make the same mistake as I did; don't buy anything from this place!!! You will regret it! read more

RUN, JUST AS FAST AS YOU CAN! These guys are running a switch and bait operation. I was sold one type of mattress only to have another type delivered. I read the "law tag" and they told me that the latex content of the mattress that I was SOLD was not "required" to be listed on the tag because latex is a natural material. They gave me a free mattress protector that they said retails for $99 (it's $25 online by the way) and instructed that the delivery men would put it on the mattress. In hindsight, I can see this was part of the cover-up. The "owner" acted very surprised that I had read the law tag. Speaking down to me, he said that he could imagine that I found it "confusing" since I am not in the industry. I asked for a sell sheet for the mattress and I was told that it does not exist because the mattress is made for Marriott. Does anyone really think that the Marriott would buy thousands of mattresses without knowing what they are getting? Do not make the same mistake that I made. In the end, they came and picked up the very uncomfortable mattress. What a headache. read more