Just a quick note to thank the folks at Mattress Kings of Cutler Bay, especially Jackie and the…read moredelivery team. We are very happy with our mattress and the whole experience with this store. Truly exceptional.

Nice experience shopping for a mattress. Jackie helped us to define what we needed in a mattress,…read moreshe was helpful and pleasant. We thought about the deal and went back and she got us a great deal. Waiting to receive the mattress and base.

Terrible service from the "manager" Johnny. Purchased a mattress for my elderly parents. Explained…read moreto Johnny what I was looking for and what our budget was. He showed us an option which seemed great "in the store". Went over pricing for the mattress, delivery cost and set a delivery date. Explained to him I was starting Cancer treatment that week and that my parents were staying with me for a few months but I still wanted to mattress to be delivered at their house soon. My dad went home to receive the mattress and came right back to my house. He finally went home 2 months after and it turns out the mattress they delivered is not the same we purchased. When we called him to complain, he stated we needed to go back to the store with a picture of the mattress which we did. At the store he told me I should have purchased the insurance (which he never offered). We tried the mattress that we "bought" and it was definitely not the one we received. When we asked him about exchanging it, he said he'd have to talk to the warehouse. He gave me a quote for the exchange and told me to call him the following Monday. I called him on Monday and he said the warehouse agreed to the exchange and that my dad had to go back in person to sign the invoice and pay. When my dad went to the store, Johnny wasn't there and the new guy quoted him $200 over of what he had originally quoted us. When my dad got on the phone with Johnny again, he denied giving me a quote and stated that was the price we had to pay and that we could either take it or leave it. If this is the way the manager responds to an 84 year old man then it really speaks about his customer service skills and the way he handles business at this store.

It's been over two weeks since i purchased my mattress from them. I was told my mattress would be…read moredelivered in one week. AND I STILL HAVENT RECIEVED IT! They don't answer the phone nor do they have a voicemail to leave a message so I have to go in person to talk to anyone. I'm very confused why the could just tell me that it would take 3 to 4 weeks to get my mattress. Not only did they lie the keep delaying it ever time I finally get in contact with them.

CAVEAT: We have not yet purchased a new mattress; either through Sleepare or elsewhere…read more We are interested in a new mattress and absolutely want to try before we buy, which presents a problem as many mattress brands are online only. Also, in store mattresses have confusing branding, so a Stearns and Foster at one store has a different brand name somewhere else. Sleepare is a showroom for many online brands and you can go there by appointment only. When you make the appointment, you can indicate what mattress brands you are interested in, and what kind of sleeper you are (side, stomach, back). When we arrived, we had Nigora's undivided attention. She was very knowledgeable about the brands and made some great suggestions based on our sleep habits (we are a side / back couple!). She followed up with an email later that day so we can ask further questions or come back for another try. BONUS: They have a small parking lot next to the store!

Before visiting this store my husband and I did some research on the brands. We went to the store…read moreto see the mattresses and try them. They recommend making an appointment. We were kindly greeted by Nigora and she was very helpful. The mattresses are mailed to you in a cool box and are very easy to assemble. So we unintentional put the return policy to the test because the first mattress we ordered was not to our liking. I checked and noticed they offer a 100 day return policy. They were very responsive and mailed us another brand right away! We are now super happy with our new selection. They are currently working on scheduling a complimentary pick up for the one we are sending back. The prices for these mattresses are reasonable in comparison to name brands so we are happy to say we probably saved at least 30-40% in comparison to popular brands.

I bought a Vispring Tiara and a Signatory from Brickell Mattress for my home. Best purchase I ever…read moremade! Sleeping so well LIFE CHANGING. The customer Service is excellent and really appreciate all the help

Delivery of our very expensive mattress was good, but trying to order sheets for the mattress was a…read morebig hassle! Girl working in store is a little slow and was not easy to work with.

Miguel offered an excellent serta iseries hybrid mattress at an outstanding price with delivery. I…read morehighly recommend this business for a comfortable mattress at an affordable value. The service was helpful and competent.

Great selection and prices everything just like advertised Will recommed It to everyone i know.read more

Great customer service. Nice to talk to. Easy online order…read more Pillows are great . Made in the USA.

DON'T buy, phone lines don't work, their email "isn't up" and hasn't been for months, I bought a…read morepillow on 12/8/2025 DECEMBER. It's currently 2/10/2026 now and no response or shipping in sight, website says give 3-4 weeks, it's been a lot longer. I filed a complaint with the BBB so now I'm waiting to see if that will help. It is very frustrating to have no way to check in the real status or even talk to someone to get a confirmation that they're aware. Do NOT BUY on the website. This is alleged fraud.

I just bought a mattress from the owner. He was very polite and gave me a great price would…read morerecommend 100%.

We went to matters form first and found a bed we liked but the salesman was not too helpful…read more Infact, he was a little pushy. We walked out. We walked up the street and found matters medics. There guys were awesome. They took the time to explain the bed and we walked out of there with the same bed for about $500 less.

Bought a box spring a few months ago. Today I'm moving and I ripped the back material by mistake to…read moreonly expose the inside of the box spring. IT WAS REFURBISHED. I'm so disgusted and I feel violated that I'm sleeping on a reupholstered box spring! Their prices are cheap for a reason. They buy old mattresses from a warehouse that they clean and recover with new material. Furthermore the box spring was broken!!! It look like they put pieces of wood together to fix the broken planks. So disgusting. I will look into this further and see what legal actions can be taken. Oh the really really short guy who works there and likes to claim he's the owner loves to flirt with women. Buying a box spring tool 1 hour cause he kept trying to convince me to go out. Yuck!