Bill King is your guy to see if you need someone who's willing to work with you. There's a no…read morecredit required application that is pretty guaranteed if you apply. If it wasn't for this and Bill going out of his way to text me through their online service we would be without a bed as we are in the process of moving. Thank you for helping our family Bill!

We went into the store with a general idea of what we wanted, but in search of expert guidance on…read morewhich product(s) would best serve us. We were fortunate to have Justin Ramos show us the inventory and explain the pros and cons of the various available options and features. Mattress Firm offers "sleep experts" and that is exactly what Justin is. He is very knowledgeable about the entire product line and demonstrated an understanding of what system would best suit us. He was patient and explained things well. We appreciate his help! We highly recommend Justin Ramos and Mattress Firm.

We were immediately greeted and shown where things were located…read more Once we were shown the different selections available we were left alone to search through them and was told if we had any questions just to let them know. We ended up buying a bunch of furniture and was given a very good bundle pricing for it all. We'll be going back and buying more .

Well we bought a living room set 18 months ago. Not an inexpensive set either. Originally we were…read morepleased with our purchase however about 2 months ago the loveseat started to fall apart!!! We cant afford to replace it. It definitely should have lasted longer than this!! Its been well taken care of, no pets, no children jumping on it. Not pleased

If I had it to do all over again, I pass or wait until the supply chain is resolved. Ashley Company…read moreorganization is a communication nightmare to negotiate. I purchased and paid for over $5k in furniture Oct 2021, my sales person was great, my experience at point of purchase was great but I was given a Jan 5th delivery date. (I later found out this was an estimated date). Come Jan 5th, I get emails saying oops, your furniture is back ordered, we will deliver Jan 15th. I call Customer Service and they don't have much information as the delay was from the warehouse folks so they update that yes my delivery will be Jan 15th. Then the warehouse folks call on Jan 11th, my order is pushed to Feb 12th. Get another call in early Feb, that it will be a partial delivery as one of the beds is back ordered until mid-March 2022. This was weird because after three calls to Customer Service, two visits to the point of sale store, I'm told the footboard and rails are in but the headboard is back ordered, then I'm told the headboard and rails are in but not the footboard. As of Feb 24th, the entire bed is not in and back ordered until late May. When you speak to the store, they say they have no ability to communicate directly with the warehouse to help sort it out. When you speak to Customer Service you get a different answer every time regarding delivery or excepted delivery dates and other than email, no ability to speak to the warehouse. Then you will get a call from the warehouse who will tell you both the Store and Customer Service are only estimating any delivery because only the warehouse knows when your purchases arrive and delivery can be made. Ashley gets a 2 because the sale experience was great and the 1/2 of the furniture I've received is as ordered. Except the factory defective nightstand that is now back ordered into late May 2022. The inability to communicate between vital departments within this company is a complete disaster for the client. It creates misinformation, constant disappointment when expected deliveries are changed days before they happen and endless frustration. As well as calling Customers Service, after 20 minutes of waiting you get the automated message, "experiencing high volume of calls, you are caller number 6, press 1, you will not loose you placed and we will call you back"....... Don't press 1, you get immediately disconnected and nobody calls you back. For a Company that brags about selling their own manufactured products to provide reasonable prices, they really need to get their communication end of the business in order. Come May, June, July or whenever they decide to deliver my remaining furniture, rest assured I'll never purchase from Ashley Furniture again. I would never recommend for any of my friends or family to experience the same.

Terrible service! We paid $169 for the white glove delivery service,all that included was…read moreinstalling pads on desk legs and the install the drawers and they did not even take the cardboard,tape and zip ties out of the drawers. The chair that came with it was not included in that $169 white glove service fee.They had wrong phone number on delivery form. Driver pulled up did not knock on the door called the wrong number and drove away. Took me all day to get it delivered. Very disorganized company.Beware of the white glove delivery charge!