I love the mattress,but, I was promised two new pillows,and have not received them. Still waiting after a month and a half! Yes, I was calling numerous times! Then,when I went in for the fourth time, and numerous calls, the salesman Tim said that Chris never had records of me calling,or coming in,or that the pillows were never ordered. I am supposedly getting them today! Bad service. I will never got o that store again to buy anything. read more

I went to Mattress One Inverness FL. to buy a mattress, had to order it and it would be in within a couple of days, then a week, then a couple of weeks and they weren't sure of that. I paid $1400., told the salesman I didn't care to wait so to please credit amount back to my account. Yep, credit was to be on account within 3 days, called store and told salesman credit did not appear on my account and he kindly told me there was nothing else he could for me I would have to deal direct with the company's customer service. I tried that, and again was told credit would show on account within 3 days,, called customer service again and this time they wouldn't answer my call. This all started the beginning of June and still no credit. My credit card company is now looking into this matter. I would not advise anyone to do business with the Inverness store or for that matter the Company itself. read more

place is a joke - bought a new twin mattress for $149 special guy says oh this mattress is great will last a long time yada yada - the sales people at this location are horrible the mattress lasted 3 months and already has a sinking issue going on in the middle - called the salesperson all he can say was What do you expect for $149? Wow great customer service - do yourself a favor and buy a mattress from Walmart or Biglots it will last way longer than any of the garbage they sell at Mattress One. BUYER BEWARE!!! read more

I had a very bad experience with this company! I bought two mattresses and one adjustable base from the Inverness, FL store. One mattress was much firmer than it was supposed to be and developed a hole or indent in the sleeping area. Salesman was not interested in helping resolve this issue. I had to contact customer service, They sent an inspector who agreed with me that it was completely different than the other mattress and agreed that the indent shouldn't be there. Said it would be replaced that week then I heard nothing. When I called they told me my request was denied that there was nothing wrong with the mattress. This company has a F rating with the BBB. It is my opinion that this company does not stand behind there faulty products! read more

Just moved to Florida & needed a new mattress, we spent time at all the "other" local places, and then we found the PERFECT mattress HERE.!!! - The service was GREAT!! - No hype, no high-pressure-selling, no bright-lights, no loud music, and Tom (the salesman) actually really LISTENED to what we were LOOKING-FOR in a mattress. (Unlike most mattress-places) TOM let us spend as much time as we needed, he was patient while we looked, didn't try to sell us anything more than what we could afford, and I appreciated that he LISTENED to what we wanted and helped us FIND IT - and gave us time to really think about our decision - AND he gave us a GREAT-DISCOUNT & FAST-DELIVERY - just in time for my husband's birthday & the holidays - and it was the BEST purchasing decision we've made since coming to FLORIDA. (Ironically, because Tom didn't pressure us or rush us - we made the decision within 24-hours & got the mattress the next day!!! - It's great to have a company that HELPS you make a decision - - not one that PUSHES you INTO a DECISION.) Thanks much. read more