Everyone here is amazing nice and just spot on. I just can't say enough nice things even call Hq…read moreand told them how amazing they are

Before you waste any time reading my review, I strongly suggest you try and call Mattress Firm and…read moresee if you can speak to a customer service rep. My money is that you will not get through. Keep that in mind as you search for a company to buy their product. My experience with Mattress Firm started in May of 2020. After I purchased the mattress and it was delivered my problems started almost immediately. I thought I would do the right thing and give it some time to "break in". It wasn't as firm as I was led to believe and after a couple weeks, I rotated the mattress 180 degrees to see if it was any better and for a few days it actually was. After 100 days I finally called the sweet lady who sold me the mattress and I described the condition of the mattress which had developed "mounds" in a few places. She then informed me that the mattress was defective and remember "it was built by machines" I was then told to come in and select an exchange mattress and the nice lady would pick me out her two favorite choices. I did and her two choices were nice. I actually selected the one that was the same price as my original one. We then discussed a few solutions to the firm issue and settled on one of their products that you place under the mattress and on top of the box springs. I purchased them (two twins) for a price of $130.00. I was told that the mattress would be delivered the next day between 4:15 and 6:15 No other questions were ask of me nor was the condition of the mattress brought up. It's now the next day and I get a call earlier than expected. Two men came to my door with mask, gloves and booties on and when they came in, I ask them to not prop the glass door open as I have pets that could escape. He ignored my request and said he would shut the main door. Once they came into my bedroom, they immediately said there were stains and they would not pick up the mattress. Then they called "CORP" and started speaking Spanish up until they left the house. The best part of this story is the fact that, unknown to them, I'm bilingual!! SURPRISE. They said they would send a picture to see if Corp. would give them approval to pick it up. As they did that, I called the nice lady who sold me the mattress and found out that a very different person had apparently eaten the nice lady. I even ask her if she had seen the "stain" and she said no and that" nobody would pick up a stained mattress. Want to know the best part of this, the stain was only a little spot I wiped away with a tissue. I have pictures of the mattress and no "stains can be found". It gets better as you all remember the $130.00 boards I bought? You guessed it; they drove away without giving me my purchase. The one guy who couldn't keep his nose in his mask did come to my door with NO protection to tell me they wouldn't be taking my bed. I was told that it would take 5 days to get my money back on the $130.00 purchase and I'm still waiting to see how that plays out. Defective mattress and a spot that can't be touched by 2 grown men wearing gloves, masks and booties. Doesn't get much softer than that. AGAIN-DEFECTIVE MATTRESS. Case closed. Please buy from anybody else. Not only did they not replace a DEFECTIVE mattress but they failed to give me what I paid for. If you like delivery people dictating the safety of your pets or children and speaking in a foreign tongue in your home discussing who knows what ( I know what but they don't know it) then this is your company. If you didn't try to call their main office, you aren't missing anything-NOBODY ANSWERS.

I have purchased my entire home thru Cloud 9 and would do it again and again...best prices, best…read moresales people best owners,, if your looking to replace anything inside your home, shop local, they are the best at cloud 9!,

We've been looking for a mattress for a few weeks. Finally visited here and bought on the spot!…read more Super helpful couple who are the owners. Knowledgeable and no pressure. Plus best prices in the area. Delivery included.

Ok, two points I want to make here. First off, the service is great! It's a little tricky…read morefinding the place just using Google Maps but once you're there you're in good hands. The selection is pretty generous, certainly on par with any of the mainstream chain stores. But the big hook is the prices. They are more reasonable than anywhere else we went. The biggest drawback for me was the lack of a satisfaction guarantee. Most stores give you something like 20-30 days to try a mattress and you can return/exchange it if you don't like it. Mattress by Appointment does not, and that's tough when you're looking for a specific feel (example, firm but not too firm) because of medical needs. The company(s) who make the mattresses have warranties, but that doesn't always fix the issue if the feel when you sleep isn't right.

We've purchased multiple mattresses from Jeff at Cocoa FL Mattress by Appointment, and every…read moreexperience has been fantastic! Jeff is incredibly knowledgeable, takes the time to understand your needs, and helps you find the perfect mattress at a great price. His customer service is top-notch, and the delivery option makes the process even more convenient. Since we spend so much of our lives sleeping, a quality mattress is essential--and Jeff makes it easy to invest in your comfort. If you're looking for a great night's sleep without the hassle of a big-box store, we highly recommend checking him out!

These guys have been in business for 40 years and it shows. The selection is beach oriented…read more(obviously) but they have a good bit of showroom to look at. My wife and I went in shopping for box springs for our bed and found that their prices cannot be beat. They beat the lowest price in the area by $45. Can't top that! Go check these guys out!

This place is a great way to shop. The people are nice and always friendly. We had a couch made for…read moreus and it was in our home in a couple of weeks, even during COVID19! It was nice working with them and I would definitely recommend this store to anyone who asks! They have a wide variety of furniture and knickknacks. Don't know what you want, just ask.

They are great! I was in need of a new mattress, box springs & frame, due to Corona virus they're…read moreworking on an appointment basis, I was able to make an appointment for 10 am online before they opened. They had just what I needed in stock, due to my schedule it wasn't going to be possible to deliver it to me during the week. Their delivery guys were there at the time, they made it happen! My new bed was delivered at about noon as promised & they even hauled away another bed I needed to get rid of! Price was great too!

Ripoff on returns. My husband and I bought a mattress and used it for 5 days with a mattress cover…read more The sales man told us we had 1 month to exchange if we didn't like the mattress. The mattress was very hard and didn't feel like the one we laid on in the store. We called and he said to come in and we could make the exchange. We found one that was much more to our comfort level without looking at the prices. When I went to do the exchange he said it was to be an even exchange. So my husband went to the beds and looked at the prices. It ended up being almost $700.00 difference. Plus $65.00 extra dollars for delivery. He failed to tell us this when I purchased the mattress and he failed to tell us there would be an addition delivery charge. Just not right when there is so much money involved. So do yourself a favor and make sure you are 100 percent sure you will not be returning a mattress if you buy from that store. Even though they give you 30 days to try it out

Do NOT waste your valuable time here, they change their delivery dates after telling you in stock…read moreover 4 phone calls. After you sign they string you along ! NEVER AGAIN ! Havertys is $200.00 less for same product !

I went in this morning to purchase a queen size mattress set and frame and was quoted $300. plus…read more$21.00 tax. I had Matt the manager write it down on the business card. then I return this evening and was treat and claimed that was on a twin bed. I had a girlfriend with me who watched the entire transaction. she saw and heard matt quote me knowingly it was a queen size. then they wanted to offer me that mattress with a camper frame and no boxspring . what a skam!!!!

Do not buy the Gibson heated/massage couch or love seat. I bought them last Sept. I have had the…read morerepair tech at my house every month since then. I have had the loveseat replaced 2xs and still having issues with it. I tried to buy the 5 year warranty to make sure I would at least be able to get them repaired but they refused to allow it. Don't get caught in my situation.

Steve assured that we would not be back to this location, even though we have patronized it for…read morequite a while. Today a comment was made to my husband about how he would have a hard time finding a full sized chair for a "big guy like himself" anywhere for that price. Then when my husband said well it's not for me he looked over at me and said well ya know. Yes Steve I am well aware that I am a heavy and tall woman. Your look reassured me if that fact. Back in the clearance center stuff is there on sale and you bargain. As we have in the past we asked about a price on the chair. My husband does come off as serious and that's okay. We have gotten many a good deal in the past and loved our furniture. Sometimes it isn't possible to make it work. We were fine with that. They ended up offering a reasonable price. However, the weight comment really left a bad taste in my mouth. It was totally unnecessary. The icing on the cake was that as we were leaving he was loudly talking to another employee about how they haven't gotten stuff in because of covid... that's great but you still want to sell the stuff right?

The best place to shop for the house! Can be a little pricey, but the quality is there! The amount…read moreof sales they have make it even better. It's very well put together, clean, and the staff is very friendly! Scott has helped us out a few times and we will continue to go back! Very wide selection of many different things to buy!

Taylor was great! He was patient and knowledgeable. We found a sofa and dining room set and…read morecouldn't be happier. The store is beautiful and well set up. There are so many great products in that store and with the excellent customer service you will surely leave happy.

My husband and I went to look for a new mattress. When we walked in Jason, the store manager was…read moreonly salesman on duty. He was great at juggling everyone in the store. We tried different mattresses and found the right one, and it will be delivered Saturday.

From the owner: We're more than a mattress store, we're Mattress Warehouse. We take pride in finding sleep…read moresolutions for every body, at every budget, using the most up to date technology and scientific data.