What a difference one store can make. Buying a mattress has to be one of the hardest things I've…read moreever done... it's so confusing, you can't compare from store to store, and half the time it seems like I'm getting ripped off but I can't even tell. It sure felt different going to Wildcat! Robert and Casey are so knowledgeable, they were willing to walk me through every step of the process, listen to the way I sleep and the problems with my current setup. I felt really taken care of, and I'm getting the best sleep I've had in years. I knew I needed a new mattress, but the pillows they helped me pick out have also been a huge improvement. I'll never shop anywhere else, that's for sure.

Love the service. Robert is great and we got a great deal. We felt like family when we were talking…read moreabout buying a mattress so we got three.

Was told I would receive a 2 hours heads up as well as another one when they were 15 minutes away,…read moreand only got a 15 minute warning.....at 6:30 am. Ridiculous. funny how they didn't call me at 4:30 am.

Ask for Pennie Kohls she was fantastic and helped us get a mattress we loved quickly!read more

For the reviews, this should have been a red flag, but I went ahead and bought a sectional because…read moreit was cheap. But you get what you pay for... I got the Goof Proof plan they sell you, which is an absolute fraud. The phone chargers went out on it after a year and they said they can't replace it so they gave me a voucher to replace it. I think go to Bob's and there is nothing they can replace it with. Of course the people that sell you the plan can't help you.. its outsourced. And trying to get ahold of the company to resolve it is a nightmare. I'll never buy anything from here again.

If I could give a negative zero, I would. They gave us the wrong recliner and told us that we had…read moreto keep it for a month while they work something out. We are NOT happy and the supervisor is giving the poor guy that answered our call the runaround instead of taking our call herself. This is fraud as they knew exactly which recliner they sold us but instead gave us one that was the same color and size but didn't have the same controls and lift. DO NOT BUY FROM THIS STORE!!!

Eva was very knowledgeable of the merchandise. She explained everything well and made our sale of a…read moresectional go very smooth. She is definitely an asset to your company!

I have a hole in my new furniture, I filed a claim as I did purchase a warranty, however they…read morewanted to see if the manufacturer would cover it first. I filed the claim on 7/31 and it's now 8/16 and no repairs have been made. I was told the manufacturer will send a piece of material and to contact the store when it arrives for them to send some one out to fix it, I feel like they are making me do their job, and they seem b uninterested in the fact that I have waited so long. I don't recommend purchasing or buying the warranty because it does nothing. Also it's in small writhing on back of the receipt they charge you a hefty sum if you want to return it despite receiving damaged inventory!

I got a great deal on my In-Stock purchase at Pieratt's. Nobody Beats Pieratt's!…read more My husband and I came in looking for a refrigerator to replace our current one that was not properly running. We met salesman, Gary Oliver, and he was very patient and listened to everything that we were looking for including our price point. We wanted something immediately. Gary returned 10 minutes later with two items that perfectly met our needs and the exact price point we asked for. Wow...no up-sale here. Just terrific customer service. We had planned on shopping around to see other options but Gary was amazing and we were more than satisfied, so we turned our Friday night into a "date night"! Thanks Gary! We also received our new refrigerator 2 days later and our delivery guys were excellent! We will definitely return to Pieratt's and ask for Gary! #pieratts #instock

Walked in, was told that to deliver a washer to Winchester, 19miles away was $199. ALMOST $200…read moreDollars. Nope, Nada, I called appliance pro. Their delivery was $80. Called Best Buy, their delivery fee was only $40.

We needed a new mattress desperately. Keith Highsmith was at the Sleep Outfitters in Frankfort…read more This man went above and beyond to get us a fabulous mattress and great discounts. He had just returned from vacation and the company had changed with website while he was gone. We chatted for awhile but it took him longer to straighten out the order. We went home and he called shortly after saying he got everything fixed. I went back to the store and within 1/2 hour he has us fixed. 0% interest on a 5 year loan means low monthly payments which we greatly appreciated. Keith was top notch in our opinion and we are very happy with our mattress deal. THANKS KEITH!

For years I've wanted to purchase a new mattress for our guest bedroom. Finally this summer in…read moreanticipation of occupying that room myself after scheduled knee surgery we made it a priority of getting a comfortable mattress for that room. The mattress we currently had felt something like sleeping on a concrete slab due to its extra firmness. Sleep Outfitters was extremely accommodating with my repeat visits of trying the beds that we were considering. The manager encouraged resting on the different beds. When I asked for her opinion she said beds are a matter of personal opinion and she did not want to sway my choice. She did educate us on the difference between types of mattresses (traditional, memory foam, and hybrid), She also educated us on the available frames and their features. Finally I had my choice down to just two mattresses. At that point she also informed us that purchases have a 120 day trial period and if I really couldn't decide it is best to purchase the lower cost mattress and pay the difference if we decided to change our minds. If we downgraded from the most expensive they would trade it out but not refund the difference in cost. I was pretty confident in my choice and it was a Sterns & Foster Hybrid Mattress with memory foam and coils that was soft but not too soft. When it came time to complete that sale the manager worked with us on the best price she could offer. We knew we were shopping during a sales period so we got that price. In addition since my husband works for the State she was able to apply an additional 10 percent discount. She clearly went over the warranty on the bed. Then the final stage was to schedule a delivery date. We were able to specify a date that worked for us. Delivery went very smooth. The men removed our old mattress and box springs and set up the adjustable base inside the antique bed frame that we have. Then they topped it with the hybrid bed and delivered the spill proof mattress cover. Woohoo, I am happy as can be with our purchase. It is like sleeping on a cloud. We'll be back to buy the exact same mattress for our master bedroom during the week long Black Friday Sale in November.

This review probably isn't fair but I am hoping that the owner or manager sees it and addresses the…read moreissue. I am in the market for a new recliner, not a big fan of shopping in person and especially not of high pressure sales tactics, so I generally take advantage of the research online. This being said, I had seen multiple commercials advertising a "moving sale". I highly doubt they were moving but thought it might signal good prices and open the door for negotiations. I am one of those people who refuse to pay full price unless absolutely necessary. So, I got on their website and looked at a few recliners. I then sent an email inquiring about the quality of the leather. I also asked what the cash price was for it. This was on July 30th; I NEVER received any response and the email did not "bounce back". It is obvious to me that they do not want to do any legwork to sell anything. Very disappointed because I really wanted a new chair. After checking other Suffs reviews, I will be shocked if I ever hear back from anybody. Sad, somebody could have made a nice sale as I was looking at both a Stickley rocker and Lazy Boy recliner.

This review is based on service alone. No purchase has been made yet. They were extremely…read moreknowledgeable and beyond patient. I am a "trying " customer to say the least, as I am consumed with indecision. They never once even hinted at being frustrated.