What a difference one store can make. Buying a mattress has to be one of the hardest things I've…read moreever done... it's so confusing, you can't compare from store to store, and half the time it seems like I'm getting ripped off but I can't even tell. It sure felt different going to Wildcat! Robert and Casey are so knowledgeable, they were willing to walk me through every step of the process, listen to the way I sleep and the problems with my current setup. I felt really taken care of, and I'm getting the best sleep I've had in years. I knew I needed a new mattress, but the pillows they helped me pick out have also been a huge improvement. I'll never shop anywhere else, that's for sure.

Love the service. Robert is great and we got a great deal. We felt like family when we were talking…read moreabout buying a mattress so we got three.

I went in to help my mother find a mattress. ​She is particular with specific needs…read more Our salesperson was knowledgeable​, ​helpful person and asked excellent questions to​ determine the type of sleeper she was as well as assessing weight and body needs. ​ We were ushered through the choices and told which matresses might feel good to mother now, ​but would ultimately not work for her. I could not have been more impressed ​.I left knowing what matress I wanted and I am not even in the market for a new one. I HIGHLY recommend this stor ​e.Our salesperson will guide you to sleep heaven.Ask for Karen.

Was told I would receive a 2 hours heads up as well as another one when they were 15 minutes away,…read moreand only got a 15 minute warning.....at 6:30 am. Ridiculous. funny how they didn't call me at 4:30 am.

I went there today in search of a sectional sofa for a good price. I was met at the door by Grandpa…read moreJerry. That was on his name tag and business card! Jerry didn't crowd me or try to escort me through the store the way some salespeople do at other stores. He introduced himself and let me browse. We did have some questions along the way and he was happy to assist, but no high pressure or even suggestive selling. He was always available but left us alone. Finally we decided on a sofa and Jerry explained the features and benefits of the sectional we chose. He explained financing options and the warranty. After taking our order the manager came by to double check that all the information was correct and to thank us for our business. I highly recommend Bob's if you're in the market for furniture. They have a huge selection and very competitive prices. I researched the item I ordered online at other furniture stores and I got the best price at Bob's!

For the reviews, this should have been a red flag, but I went ahead and bought a sectional because…read moreit was cheap. But you get what you pay for... I got the Goof Proof plan they sell you, which is an absolute fraud. The phone chargers went out on it after a year and they said they can't replace it so they gave me a voucher to replace it. I think go to Bob's and there is nothing they can replace it with. Of course the people that sell you the plan can't help you.. its outsourced. And trying to get ahold of the company to resolve it is a nightmare. I'll never buy anything from here again.

Notwithstanding the name, they don't appear to actually have anything in stock. Of the three items…read morewe were interested in, one would be available in 4-6 weeks, one would be available in 8-10!weeks and one was indefinite because they would need enough orders for a truckload.

I recently purchased two sofas from this store, expecting brand-new, high-quality furniture…read more Unfortunately, one of the sofas was delivered with a clear discoloration defect. When I raised the issue, I requested a reasonable solution--either a partial discount or store credit. Instead of addressing the problem professionally, the delivery team offered a bottle of cleaner to "fix" the issue themselves. I declined, as I paid for a new sofa, not something that requires cleaning upon arrival. What followed was even more disappointing. I asked to speak with a manager, and the delivery driver contacted someone named Jacob, who was identified as the store manager. The driver clearly informed Jacob that he was on speaker and that I, the customer, could hear the conversation. Despite that, Jacob responded in an extremely unprofessional manner--raising his voice, refusing to speak with me, and stating that I was "wasting his time." This level of disrespect toward a paying customer is completely unacceptable, especially from someone in a managerial position. This experience reflects poorly not only on customer service, but also on the company's accountability and quality control. Selling defective items is one issue--but refusing to resolve it respectfully and professionally is far worse. I strongly urge the company to address both their product quality standards and the behavior of their management team. Customers deserve to be treated with basic respect, especially when legitimate concerns are raised.

I got a great deal on my In-Stock purchase at Pieratt's. Nobody Beats Pieratt's!…read more My husband and I came in looking for a refrigerator to replace our current one that was not properly running. We met salesman, Gary Oliver, and he was very patient and listened to everything that we were looking for including our price point. We wanted something immediately. Gary returned 10 minutes later with two items that perfectly met our needs and the exact price point we asked for. Wow...no up-sale here. Just terrific customer service. We had planned on shopping around to see other options but Gary was amazing and we were more than satisfied, so we turned our Friday night into a "date night"! Thanks Gary! We also received our new refrigerator 2 days later and our delivery guys were excellent! We will definitely return to Pieratt's and ask for Gary! #pieratts #instock

Can I offer a - 4 Star here?…read more It's been over 2 months since I purchased a GE Dishwasher. It came in late. It did not work. I had service out twice to verify it did not work. ? I asked for a replacement. That was a huge ask for them. Had to stay on them to get that. It took 5-6 phone calls over a week or more. Yesterday, I got a message it was in and coming today 10am - 2pm. I called to verify. YES! It's coming. I arranged folks to be there. No word today. So, I called again to verify... after upsetting 3 house holds to have a person there for the delivery. The 5th time this has happened. . . over a damn dishwasher. I was only on hold for 12 minutes this time at least. I was told NOPE. Not coming today. That was a message for service to come fix the first one... you should have known that. The delivery is now 15th. Don't Buy from HERE! I wanted to buy local, from the place my great grandparents bought their first TV. NOPE. Screw it. See you at Lowes next time.

For years I've wanted to purchase a new mattress for our guest bedroom. Finally this summer in…read moreanticipation of occupying that room myself after scheduled knee surgery we made it a priority of getting a comfortable mattress for that room. The mattress we currently had felt something like sleeping on a concrete slab due to its extra firmness. Sleep Outfitters was extremely accommodating with my repeat visits of trying the beds that we were considering. The manager encouraged resting on the different beds. When I asked for her opinion she said beds are a matter of personal opinion and she did not want to sway my choice. She did educate us on the difference between types of mattresses (traditional, memory foam, and hybrid), She also educated us on the available frames and their features. Finally I had my choice down to just two mattresses. At that point she also informed us that purchases have a 120 day trial period and if I really couldn't decide it is best to purchase the lower cost mattress and pay the difference if we decided to change our minds. If we downgraded from the most expensive they would trade it out but not refund the difference in cost. I was pretty confident in my choice and it was a Sterns & Foster Hybrid Mattress with memory foam and coils that was soft but not too soft. When it came time to complete that sale the manager worked with us on the best price she could offer. We knew we were shopping during a sales period so we got that price. In addition since my husband works for the State she was able to apply an additional 10 percent discount. She clearly went over the warranty on the bed. Then the final stage was to schedule a delivery date. We were able to specify a date that worked for us. Delivery went very smooth. The men removed our old mattress and box springs and set up the adjustable base inside the antique bed frame that we have. Then they topped it with the hybrid bed and delivered the spill proof mattress cover. Woohoo, I am happy as can be with our purchase. It is like sleeping on a cloud. We'll be back to buy the exact same mattress for our master bedroom during the week long Black Friday Sale in November.

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

This review probably isn't fair but I am hoping that the owner or manager sees it and addresses the…read moreissue. I am in the market for a new recliner, not a big fan of shopping in person and especially not of high pressure sales tactics, so I generally take advantage of the research online. This being said, I had seen multiple commercials advertising a "moving sale". I highly doubt they were moving but thought it might signal good prices and open the door for negotiations. I am one of those people who refuse to pay full price unless absolutely necessary. So, I got on their website and looked at a few recliners. I then sent an email inquiring about the quality of the leather. I also asked what the cash price was for it. This was on July 30th; I NEVER received any response and the email did not "bounce back". It is obvious to me that they do not want to do any legwork to sell anything. Very disappointed because I really wanted a new chair. After checking other Suffs reviews, I will be shocked if I ever hear back from anybody. Sad, somebody could have made a nice sale as I was looking at both a Stickley rocker and Lazy Boy recliner.

This review is based on service alone. No purchase has been made yet. They were extremely…read moreknowledgeable and beyond patient. I am a "trying " customer to say the least, as I am consumed with indecision. They never once even hinted at being frustrated.