They had great prices and a good product. Great price. Nice people. Very satisfied We were very…read morehappy to have done business with them

Service was GREAT...no pressure to buy anything I didn't need...Tom was salesman ..friendly and…read morevery personable. It was a pleasure doing business with him. 5 STARS

I dealt with Travis and Kevin at the store. Both gentleman were knowledgeable, friendly, and…read moreaccommodating. The delivery was punctual and the delivery men professional. The next time I need bedding I will definitely go to this mattress store and hopefully Travis and/or Kevin will still be there. Susan C

After many years of suffering with my old mattress (been lugging it around for over 25 years while…read morein the Marines) and not getting a good night's sleep, I decided to pull the trigger and part with the money and get myself a new mattress and adjustable base. I decided on the Mattress Warehouse of Winchester Kernstown, VA. This turned out to be a great decision with the gentlemen who ran this location ensuring I had the best mattress suited to my needs (they have a bed diagnostics system that they run on you). He was very knowledgeable and did not try to push the most expensive products on me but rather one that was most suitable for my needs and that was priced within my means. The next day, my mattress and adjustable base was delivered, set up and tested, and the old mattress and box spring removed and hopefully given a proper burial with full honors. -Great purchasing experience, great product, reasonable priced....and best of all, a Great night sleep after so many years! (March 2023) Semper Fi, Josh

We have purchased multiple times at Baer's Mattress and never been disappointed. From the sale to…read moredelivery they have exceptional customer service! Great people to work with. I'd highly recommend them.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

With a couple of rental homes at Massanutten and a kid a JMU, this is my go to place for…read moremattresses. Can't beat their prices. If they don't have your desired mattress in stock they can get it in a day or two. They will deliver but I have always just picked up, so I don't know what they charge. The queen mattress and foundation I bought yesterday was probably 40% less than other discount places that sell mattresses (including the membership clubs).

Excellent experience! We needed a mattress for our Duke (JMU) and we found it at Mattress Outlet…read moreon University Blvd. The entire transaction took less than 30 minutes. Keith was our sales man. He was knowledgable on the products and easy to talk to. There was no high pressure sales pitch. We felt respected! Highly recommend this store!

On Labor Day weekend 2025, Vida the store manager helped me find a new Stern & Foster mattress…read more Since I am having knee replacement surgery, Vida showed me how me how my new mattress could work with a Temporpedic adjustable bed frame. She let me know that I could and lower my head and feet and even have a massage! It was an excellent no pressure buying experience and I got a great price with a price guarantee too. Vida is a pleasure to shop with!

What great customer service I received today at Mattress Warehouse on Lincoln Way East in…read moreChambersburg, PA. My sales lady was Tabatha. She was so knowledgeable and could answer every question I had. She took her time with me and I did not feel rushed. She asked me exactly what I was looking for in a bed and had me lay on each bed (some of them twice) if I could not decide which one I liked better. After everything was said and done I walked out of there happy with my purchase. Now, I am looking forward to when my mattress and boxspring comes in for me to pick it up.

First I had a great experience purchasing my mattress. Masood answered all my questions and helped…read moreme pick out a great mattress. But weeks later when I called to changed date of delivery, I asked if delivery person could push inside of my apartment door instead of at door. NO, not unless I payed the $99 delivery, setup and take away old bed fee. I am unable to lift over 10 lbs and use a cane to walk. But somehow I will get it in door. THANK YOU mattress firm located in the commons in Martinsburg, WV. If you are handicapped don't buy there unless you are willing to pay out $99 to have it delivered inside of your door. NO customer service anymore!

Really? Ok, so I went into the local Mattress Warehouse last week and purchased a mattress and box…read morespring. Due to my work schedule, I had to wait until today for it to be delivered. They dropped off the items and removed my old mattress and box spring. As I remove the plastic from the box spring, I notice some damage. Granted, it is not structural damage; however, it is damaged nonetheless. I call the store. They want photos of the damage emailed to them. I did so while still on the phone with them. If they are to replace it, the earliest I can get a replacement is Tuesday. The employee said it is just cosmetic damage. Who cares!?!? If I buy a new car and it runs perfectly, but the front bumper is dented, does that mean I should be just as satisfied with my purchase? No! C'mon man! Individuals, as well as businesses, are failing miserably at having and maintaining any sense of accountability or integrity.