Great experience, help me pick out the exact mattress I wanted, and sold me a queen at a double…read moreprice

Ordered a king size mattress that I was picking up a few days after ordering, since it was being…read moredelivered to the store. Was guaranteed that it was in stock at the warehouse. Received a call the day of pick up and was told it was not available. The sales person offered an upgrade and free home delivery for the following day. I had company coming and needed the mattress, so I was ok with this, although I had not tried or seen the new mattress. The delivery was made, but the mattress was damaged. We were told we would be contacted when a new mattress was available for delivery. That never happened. After visitors and vacations we touched base with the company, and they don't want to do ANYTHING to help us. At this point we just want a refund. This is not a company that we want to give our business to! Update: We emailed as asked and NOTHING has been done. No response. 7 months later-nothing. We paid 600 for a damaged mattress. No one at the store or corporate did anything to help resolve the problem.

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

I'm going to be completely honest. The owner of the place is an absolute treasure! Super…read morepersonable, knowledgeable, and understanding! Came in with the intentions of buying a mattress, but didn't want to spend a lot of money. Of course, we were shown all of the mattresses that would fit our needs. He made a pretty solid comment on how you want to invest in something that will last and work with you for the next 10 years, not something that will just be there and you don't like it. With that, we had made our decisions. Best deals in warrenton! Best customer interactions and service in warrenton! I hope y'all have the best success with your business! Also, the delivery team is phenomenal! Clean, quick, and respectful!

Super friendly owner and no pressure sales. Spent time going over the different brands and styles…read moreof beds. Quick turnaround with deliver and goes above and beyond.

Joe is very knowledgeable and helpful! Good prices!…read more An easy mattress buying experience!

2/28/25 Update to my previous review. Our mattress and box…read morespring were delivered today. The delivery came a few minutes early which we appreciated. The two gentlemen making the delivery were responsive to our questions and very good at what they do! They removed the old mattress and box spring to recycle. Great professionalism and good work guys!

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

Mehdi is the guy to go to!…read more We were pleasantly surprised with our buying experience. Mehdi helped us pick out the right mattress for us, not the most expensive and highest commission one for him. We were going to be out of town when our special order came in, so he arranged for a deferred delivery. When we got back into town, their delivery coordinator verified our information, discovered that the color of the foundation was not what we wanted, got the correct one in pronto, and arranged a no problem delivery and set up! While we chose a high end solution (but not ultra high end!), Mehdi had options at most price points while avoiding "junk" and "come-ons"!

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

My partner and I made our first mattress purchase as adults yesterday with Brittany and I could not…read morebe happier with the experience. Brittany was very honest and transparent about the products to help us find our perfect match. Thankful for her because we found the perfect mattress at her recommendation. She was so patient when we wanted to try different pillows for 20 minutes, could not be happier.

Nathan was a wonderful person to conduct business with. He is very professional and very…read moreinformative. Thank you for such an easy transaction without feeling that sales man pressure. Also, thank you for taking good care of my mom and getting her exactly what she really wanted.

I didn't think I was the type to buy a mattress from an actual store. I'm a millennial, I'd rather…read morejust order it online and not have to have any potential awkward encounters with anyone. But you know, I think I've changed my mind on that. When I first came here in March, I really just wanted to try out a Purple mattress since I'd heard so much about it. Martin helped me out and really gave me a lot of information to make a decision. Mattress Firm also honors all the deals that Purple has on their website, so there's that as well. We came back today to actually buy the mattress and Donna was super helpful. I have to say that everyone I've dealt with here was nothing but friendly and knowledgeable. They make it really easy to make a decision with so many options and it seemed like they were very clear and outlined all of the relevant details, which I particularly appreciate when making such a large purchase. Definitely recommend this particular Mattress Firm!

Service was poor uninviting and outright rude when we decided we did not find what we wanted!read more