1. I purchased an electric reclining chair in March of 2025. It's February of 2026 and it has…read moreinexplicably lost power. La-Z-Boy said I must contact the retailer for warranty claims. I called and was told to file a claim against the protection plan that I had purchased at time of sale. I had hoped to save that in case of a toddler stain, but the person from the store told me I would have to pay $125 just for someone to come look at the chair and tell me I need a new cord. It was over $1500 for the chair. Never have I heard of such a thing. BUYER BEWARE. 2. My parents purchased a twin sized bed with a trundle and two mattresses for my son. They added the set to a furniture purchase for their home, and since the store would not deliver to two locations, we had to transport the bed and mattresses from their house to ours (despite paying for delivery). Fine. After we moved and assembled the bed, we opened the mattresses and put them on the main bed frame and the trundle. However, when pushing the trundle back under the main bed, it did not fit. We went to the store to inform them that they sold us a bed with an accompanying mattress that did not fit. We assumed this would be a situation where they would apologize and deliver the correct mattress for the bed as soon as possible. Instead, a different salesman approached us with a childish grin and piece of paper signed by my dad and said, "We did not sell you the mattress. You purchased it." We laughed, because obviously this was a joke, right? We came to a brick and mortar FOR the "Sales Experience", isn't that your last leg to stand on against Wayfair? When he didn't follow up with a "Just kidding!" I said "Are you fu*king kidding me? This is not how you do business. No, I want a mattress that fits the bed I purchased, not to buy a third mattress." He then threatened to call the police. Never in my life have I been in trouble with the law, nor has anyone threatened to call the police on me. I was shocked and angry - I was not violent, irate, or acting in a manner that warranted law enforcement intervention whatsoever. We left mortified, but I had to reenter the store to retrieve my son's missing shoe. The manager approached saying he was on the phone working out some kind of deal where I could take a used floor model if I brought back the original because it could be sold at a warehouse. He did not apologize, wore an expression of distain on his face, and maintained that this was my fault as he showed us a selection of "bunk and trundle mattresses" - exactly what the original salesman should have done. I do not work at a furniture store, therefore I did not know that this category of mattress existed. The salesman at the phone store wouldn't suggest I purchase an iPhone case for my Pixel phone... This was their error, and rather than taking accountability, they blamed me, treated my family like trash, and gave us a used mattress as consolation. Good luck surviving the retail apocalypse.

Very nice sales people, we are taking delivery of our couches tomorrow so add more of a comment…read morewhen we get our couches and coffee table.

We ordered some furniture from them a few months ago unfinished because I wanted to give it a go on…read moremy own. We were there on a holiday weekend so they were having a sale which was really generous for furniture! I believe it was 30% off then after talking with the owner (maybe?) He said they also offer a military/police/first responder discount. We got American all wood furniture for a REALLY great price. The only downfall was that our bed had to be ordered. We were told a couple of weeks for delivery then we could come get that and the dresser we ordered. It was definitely longer than what they originally said. There wasn't any communication about time and we had to call multiple times. Definitely inconvenient and unprofessional but we did receive what we ordered in great condition. I am actually on my way there again to look for some furniture again! Beware of the time to actually get your furniture but you can't beat the quality or price!

Great prices on quality furniture. My wife and I picked up a bookcase and a Pie safe, both were…read moregreat values compared to everywhere else we shopped.

We bought a very large sofa and area rug. The saleswoman was extremely courteous and professional…read moreand patient. The delivery was arranged and the gentlemen were on time and installed everything well. Excellent customer service.

We were pleased by the courteous treatment and sales assistance by the associate when we were…read moreshopping for a living room set. The selection was ample although the items we selected had to be backordered. It was delayed by about 3 weeks but we were notified in advance of the expected delivery date. The delivery was pleasant and the crew was exceptionally courteous while being very cautious and effective in maneuvering the couch and recliner from ground and up the railed staircase to the living room. They assembled the pieces and showed some features for positioning. We are also quite pleased with the quality and function of our new furniture.

great quality, takes forever to get it delivered....but they did have…read morea shop problem when I bought it, so I'll give them credit for a glitch. Booths are fantastic...just as they appear on line and very well made.

If you are in Charles Town WV and love anything retro then you must visit the showroom. Staff is…read morevery friendly! Ask for Liz and you wont be disappointed :) Most of their business is done online but it is def worth stopping in or you and always check them out at www.barsandbooths.com.

Too many 'extremes'! Big difference in prices, (ex: men's shirts - one - $2.50, another was…read more12.50), linen section was very messed up, had to untangle sheets before you could see price, size, etc. Also, too many things should have been in trash instead of thrift store!!

This place is much cooler than you'd expect. You can find an old sturdy dresser in their shop and…read moreask for it to be painted bright turquoise or fuchsia. We also found cute necklaces and antique books for gifts. It's fun to explore the shop and get decorating ideas from the awesome and interesting Miss Bailey. Other points: The selection changes each time we visit. It's outside of Martinsburg with no parking or other issues. Non-pushy, but helpful staff. More of an artsy warehouse feel than a grandma's attic feel of some thrift shops. Very decent prices as of now (before it's discovered by tourists). Relaxed feel. Good layout (not overstuffed).

I purchased a home that came with a lot of furniture & small household items that I didn't want to…read morekeep. Within a couple of days, Eric came by, we easily agreed on a fair price & he removed everything! He is very professional & efficient. I would highly recommend him!

From the owner: Here at E's we BUY and SELL quality used furniture , appliances , and household goods...we also do…read moreEstate or Whole House CLEANOUTS and Storage Unit cleanouts as well...We can buy all your items or just some outright or we also offer auction services and can sell on consignment as well.

WORST! ONLINE CUSTOMER SUPPORT!!! Bed Bath & Beyond, aka, Overstock.com, aka, Beyond - Very, very…read moreantiquated, call wait times vary from 45 minutes to 1.5 hours if you're lucky. They partner with UPS for delivery so, there's 100% odds that your items will arrive damaged to boot. I wouldn't recommend this company to anyone.

How to Delete a Bed Bath and Beyond Account…read more This is an actual account of the steps it took me to delete my BBB account: 1. Login to your account and goto https://www.bedbathandbeyond.com/privacyrequest 2. Click on "Please submit this form" 3. Click on "Start Deletion Request" 4. Fill in your first and last name, and email address. Skip the optional comment field. 5. Click on "Review Request" 6. Check the box that says you are a human 7. Click on "Submit Request" 8. Your request has been submitted. Wait for an email with a link in it to verify your email address. Click on the link. 9. This takes you to a web page where you can "Finalize Your request". On this page you will be asked to receive a text or call at the phone # they have on file for you. Select the appropriate method, and click on "Send". 10. Wait to receive their "privacy request verification code", and enter it into the appropriate field 11. Click "Verify" 12. The expected response is "Success!". Now choose one of two questions "What is the subtotal of your recent order?" OR "What is the order date of your most recent order?" You might have to dig a bit to find either answer. You can find this from their website under "https://www.bedbathandbeyond.com/myaccount/orders", although as in my case, you might wonder if you can count a cancelled order as the last one? I guessed yes. 13. Fill in the correct answer. 14. Check the box saying that you aren't lying to them. 15. Click on "Submit" 16. The next page says that "Your personal data access request has been submitted successfully. You should hear back within 45 days." I'm still waiting for their response. The effort to delete an account should be the same as to create one.

Joni Saunders assisted me in picking out furniture for my family room. She took the time to…read moreunderstand my needs and was very helpful in fulfilling them. She was knowledgeable about the furniture and had a keen decorating eye. I'm very happy with my furniture and Joni was a pleasure to work with.

We have valued the quality of Fitzgerald Home Furnishings since we bought our home in Frederick…read moreseveral years ago. We initially furnished it significantly through Fitzgerald. After now renovating the lower level - adding to the home by another visit. Prices - no negotiation and good prices for exceptional furnishings. Both times have been well served by highly competent consultant Joni Saunders. She listens, informs of possible options, then knowing the product how to configuration the sofa, fabric, pillow accessories...to coordinating fabric protections, financing, if needed and, of course, delivery. We couldn't speak more highly of Fitzgerald and a sales professional like Joni. If purchasing home decor/furnishings - go to Fitzgerald and ask for Joni!

This is my second time dealing with Scott at budget blinds. The first time I had solar shades…read moreadded to an outside screened in porch. He was very professional, presented a great quality product and installed them efficiently and perfectly. I was so pleased So forward 3 years and I reached out once again for inside window treatments. Again I was not disappointed! The quality of the product was outstanding. The installation was flawless. I could not be happier. The window treatment transform my home dramatically. It added to the value of my home in a clean, efficient way that is saving me money in heating and cooling my home. Thank you Scott for your expertise in the business.

Excellent service and timeline. Blinds were installed quickly. Scott was great and very…read morecommunicative.