I am sharing my experience with the service I received from Carl's Mower regarding my 2-year-old…read moreHonda HRX217 self-propelled lawn mower. My experience has raised serious concerns about their service practices, warranty support, and customer treatment at this Honda dealership. On April 17, 2025, Carl's Mower performed a camshaft replacement under Honda's official safety recall warranty service. During this service, they also replaced the mower's carburetor without my prior knowledge or authorization. I submitted a written complaint to Carl's Mower about replacing the carburetor to which they responded by stating they would strive to improve communication. On May 8, 2025, I had to return the mower to Carl's Mower because the mower would no longer idle - an issue clearly related to the newly installed carburetor. Later that same evening, I received a voicemail saying the mower was ready for pickup. When I arrived the next morning, May 9, the sales representative asked if I had used any ethanol-containing gasoline in the mower since their warranty work to replace the camshaft. I said Yes, I used regular unleaded gasoline from the gas station which contained up to 10% ethanol (E10) - which fully complies with Honda's published fuel recommendations. Despite this, they refused to perform any adjustments under warranty, citing the use of ethanol content gasoline was a disqualifier, and that I would have to pay to adjust the carburetor idle. I pointed out that even the Honda Owner's Manual (WPC.204008.2021.04) on page 15 explicitly states that gasoline containing up to 10% ethanol (E10) is acceptable. The representative stood by their decision and reiterated they would not perform any service unless I would pay for it. I refused of course and asked for my mower back. To my surprise, when I left the building, I found they had strangely already loaded my mower into the bed of my truck without my knowledge or consent. After bringing the mower home, I personally adjusted the throttle cable to correct the idle issue. But when I went to fill the fuel tank, I found a significant amount of dirt and debris inside the mower's plastic fuel tank - as if a handful of dirt had been thrown inside. I have used the same clean, filtered gas can for years and cannot explain the dirt contamination. The only times the mower has been handled or refueled were during Carl's Mower's camshaft recall warranty work and the follow-up carburetor service. I thoroughly cleaned the tank, the lines, tank filter and carburetor bowl, and refilled the mower with gasoline. There was no dirt or contaminants in the gas tank. Since then, the mower has run without issue, and no further contamination has appeared. This experience leaves me deeply concerned about Carl's Mower's service integrity: * Unauthorized part replacement * Not providing the old carburetor part when requested * Refusal to provide follow-up service on their own parts replacement work * Misrepresentation of Honda's safe fuel guidelines specifically regarding the Authorized use of 10% ethanol containing gasoline * Apparent mishandling or contamination of my mower's fuel tank Based on these events, I no longer trust Carl's Mower and will never return, choosing to take my business to Lynden. I am also disappointed that such a dealership represents the Honda brand, which I have long trusted for quality and reliability in my mower, pressure washer, and generator for decades. Customers deserve authorized service centers that act professionally, follow manufacturer safe fuel guidelines, and treat warranty claims with integrity.

I'm somewhat conflicted on my review but here it is. I am a return customer but may go elsewhere…read morefor future lawn equipment needs. The good: This is a great local business if you're in the market for yard equipment. Staff seems to be knowledgeable and provide several options for whatever you need. The store is clean and easy to navigate. When purchasing a chainsaw, we received a personal demonstration with instruction. You certainly won't get that at a big box store. Could be better: It's very annoying that, on one occasion while shopping with my husband, Carl primarily spoke to him. I was the primary consumer, asked questions, and made the final decision when selecting a chainsaw but received only a few glances. If you are a lady, you understand how rude this is.

We have an older Kubota 2420 that needed a new right back wheel. I called Marysville Kubota and…read moreIssaquah Kubota and both advised me it was discontinued and I was out of luck. we then called Scholten's Equipment in Burlington, their parts guy with 40 years experience found us a new Kubota rear wheel. I was extremely grateful to the head of parts for his time and experience in obtaining this part. Thank you again,

These clowns constantly post tractors they don't have in stock…read more When you call them or email them, they just say, sorry we don't have that in stock. That ad just represents what we could order. The orders they talk about delivering could take 2-6 months before delivery. I told them that's deceptive advertising and he laughed at me and said, we do it all the time and we have never had a problem. This is lying, and a wrong way to do business in my book. Don't deal with cheaters. If they do it before the sale, what will they after they have your money ?

Wow, door to door pickup and delivery service, quick , affordable. My 20 year old tools are like…read morenew and my knives make me feel like Julia Child. Highly recommended

Outstanding service! Dylan sharpened my $120 Japanese Kamisori pet grooming shears better than when…read morethey were new from the factory, and has kept my Henkle knives in tip-top shape for the last couple of years. Friendly, fast turn-around, and reliable service.

ProFix Appliance has fixed my washing machine, my dryer, my oven door and my microwave in the past…read moreyear. I cannot recommend this father and son team highly enough. Their communication and responsiveness is excellent and their pricing is accurate and fair. They have superb customer service. They come with tools and fix what they can on the first visit. If they need parts - they go get them and return the same day. I appreciate Profix Appliance and will continue to use this company for all of my appliance servicing needs.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

Great experience with both the sales (Nick) and installation (Colten & Triston) were easy to work…read morewith and professional. The Installers were especially friendly as well as helpful. We plan on shopping here the next time we buy an appliance. Rick & Maria

They did finally reach out and stated they are attempting to get LG to replace the refrigerator. I…read morewill keep you updated as it was nice to hear they may be trying to I will say communication sucks. I will update again as my warranty is going to expire soon.

My LG washer started leaking and I found a puddle underneath. It's over 5 years old, so I thought…read moreI'd have to replace it. I decided to have it checked first, and I'm glad I did. I reached out, and by the next day the problem was fixed. The price was fair and the whole process was smooth. The washer is working great now. I'd definitely recommend NextFix Appliance Repair.

Great knowledgeable service. Would certainly call BIO BUG if we need further pest control.read more

We have used BioBug for many years. Technicians always arrive on time, and are professional,…read morecourteous, helpful, respectful of our property and friendly. BioBug is highly recommended.

Elijah is the absolute best. He is friendly professional & punctual. We needed a moving clean up…read moreasap and Elijah was right on it with a call back and was flexible with our exact day needing service. Reasonable pricing. Just the best. I highly recommend Elijah at Elis Property Maintenance. 'The Go To Guy':)l

This young man is very knowledgeable and well equipped to accomplish any construction projects you…read moremay have. We had Eli replace wood fencing, tree trimming, bathroom remodel, kitchen appliance installation, yard cleanup, dump runs, he also built a beautiful chicken coupe and run. He responded to our calls quickly. Showed up on time. He works quickly, leaving each project completed, cleaned up, with NO Loud Music. We've even hired him to watch our home when out of town, installed and troubleshooted our new TV System, helped with our computers, oil change and tune up on our old truck too! We are very pleased with all the work Eli has done for us! Give him a Call, you'll definitely get your money's worth!