I ordered a custom machine and couldn't be happier. The ordering process was easy. I could either…read moreorder online or over the phone. I chose to order over the phone, so I could ask questions. I primarily worked with Dominic (who was awesome!) during the ordering process. Not only were my questions answered, but Meta PCs was flexible on how I could pay for my beast of a machine. Unfortunately, the machine was shipped just in time to run into some dicey weather, so it arrived a wee bit frozen (I got the water-cooled option) and some minor leakage due to the machine being tilted a little bit too far. Alen took my call and was super supportive while we waited for the machine to thaw and dry out. I was also helped out by Will and Luis during my time of need! And I was a bit needy. Honestly, the whole team was super supportive. They communicated via chat, text, phone, and mail. Basically, matching whatever method I was using at that moment. I'm glad to report that it has defrosted and it is a thing of beauty. I couldn't be happier!

My experience didn't start off great. There were shipping delays, and when my PC arrived, I ran…read moreinto an issue that prevented me from enjoying it right away. I was understandably frustrated. That said, I want to give credit where it's due. The MetaPC team took ownership of the situation, stayed in communication, and made things right. They worked with me to resolve the issues, followed through on their commitments, and showed they genuinely cared about making sure I was taken care of. Problems can happen with any company, what matters is how they're handled. MetaPC earned my respect by standing behind their product and their customer. I'm happy with the resolution and appreciate the effort the team put into turning a frustrating experience into a positive one. Thank you to everyone at MetaPC for making it right.

PLEASE READ! Don't waste your money at Best Buy, instead go to Emerald Computers! I was having…read moresome computer issues and when I went to Best Buy they wanted to start me with a $200 Geek Squad membership. I just wanted to ask a couple questions and be on my way. I was greeted with you need a membership to ask question's. On the opposite end is Emerald Computers, I worked with Matt and I felt taken care of. He really knows his stuff and felt like my computer was in good hands. He also explained every step and helped me have a better understanding of what's going on and tips on improving my hardware. This will be the only place I take my computer now. Forget Best Buy and hello Emerald Computers!

When my computer died, I was in a panic. Checking Google for a repair business close to me, I found…read moreEmerald. Matt greated me and immediately made me feel comfortable. He is both patient and knowledgable. He knew what the problem was and gave me different options as to how to procede explaining each to me. When I picked it up the next morning and got it installed, it worked better than ever. I would highly recommend Emerald and Matt foe even the most novice of users.

Extremely helpful and pointed me in the right direction. Much appreciated. Offered so much support…read moreeven when I ultimately didn't need him. Thank you.

Very detailed and friendly, kept in touch with me throughout the whole process. Would recommend.read more

Awesome service quick turnaround I'll use them again without hesitation. Price reasonableread more

Such a great place to take my sick computer. They did a great job of getting me up and running…read moreagain. Thanks!

Horrible company. Repaired my computer with the wrong logic board but charged me for the one I had…read morewhich was better. Promised to fix it but avoided me for almost two years now. Unreliable and dishonest.

Excellent service and honesty. They were straight to the point and never tried to charge me for…read moreun-needed repairs on my Mac book. I highly recommend them for future fixes or new purchases.

I was fairly disappointed by the service here. My laptop had an issue with the keyboard, and my…read morefirst interactions over the phone with Raymond were positive. Long story short, the company ended up buying two keyboards that wouldn't work for my laptop. And then after they told me they couldn't do the job, I found an hour later that my USB chip for my mouse was gone. I'll give them credit, they drove 20 minutes to drop off the chip and were apologetic throughout the process. However, this does not take away from the fact that I felt that my experience was quite the headache and I had the increasing perception that the company lacked competence. Again, maybe I just had an unlucky experience, but personally I would not recommend this shop.

I recommend this place to any gamer out there needing the PC fixed or just worked on for better…read moreparts! Any issue you have these people can solve it quick and find a solution! These men are amazing and life savers when it comes to computers!

I ordered a camera lense online based off of Best Buy search engine- but when I got the lense, it…read moredidn't fit my camera. Junior, the manager, handled my return and made it seamless for me. He went above an beyond to give me my full refund. Good customer service is hard to come by these days and Junior did an excellent job! Zero stars to the Best Buy website - that needs an overhaul-only pull up items based on what was searched, not everything causing what happened to me today.

This store has the worse customer service and manager. I purchased two TV's from here and one was…read moredefective. Brought it back to store within a few days to return and exchange for a working TV and was told that it could not be returned because we didn't open it sooner. Mind you! I bought this only a few days ago and your store return policy was stated returns within 15 days and how would you expect someone to have to open it up right away and not be able to do that at their own convenience. DO NOT BUY from here if you want to deal with unprofessional workers and managers who need to learn how to do better! Best Buy should definitely look into this store practices.