My house was up for sale and the day I had 5 showings a window fell in and broke. It was a double…read morewindow and both pieces of glass shattered. I can't be home for the showings, so I couldn t be home that day between 10:00 AM and 2:00 PM and then again between 4:00 PM and 6:30 PM. My timeframe to get the window repaired was unusually constrained. This caused me a considerable amount of stress. I called 3 glass repair businesses in Espanola. Action Glass REALLY came through for me! They went "bove and beyond" to help me, arriving at 9:30 AM to remove the window, fixing it at their shop, and returning at 3:30 PM to install the repaired window. WOW! They were friendly and professional. I HIGHLY recommend Action Glass and Mirror. One of the other businesses called me at about 3:00 that afternoon and the other still has not returned my call.

From the owner: Action Glass & Mirror provides windows and interior glass to Santa Fe, NM. We specialize in…read morewindows, shower doors, mirrors, and custom glass for residential and commercial projects. Our company have certified installers to give you the quality that you deserve.

I went in to order a few pieces of glass for several palettes. One was a large piece of He said he…read morewould call me right back. The next week I call and he says he tried to call me but there's no sign of that actually happening on my phone. I get the price and he says he'll get it done by the next day. I wait till I can get help to come with me for the big piece..three days. I get there and they have no sign of the order and they won't go cut me the pieces saying I'd have to come back next week. Also, I meanwhile got an outrageous bid for a small shower door at 4000 when another company said it would be 1500. There are a lot of other glass companies around and I'll be taking my business there. It's too bad as Action has been my go to place- not now.

Got some screens changed out and the man on the phone was really nice and helpful and screens came…read moreout great. Thank you!

Astonishingly rude customer service. Mismeasured glass, horrible delays, and balking when I…read moresuggested a discount for the inconvenience.

Great Job on redesigning exterior glass door for installation of a doggy door I purchased. Amazing…read morecraftsmanship and excellent customer service from the team at the Glassman. I highly recommend!

They came quickly (but not emergency service as they were out of town.) As an aside, I don't think…read morethey charged me for the emergency call either. The owner himself came and took care of this and the work was done quickly. It wasn't perfect (some small edges were broken with the vandalism and/or busting out the existing glass. They are internal, small, and one would ever know. Took less than an hour for a double pane with ornamental bars re-used/salvaged from my own door. Looks fantastic (just not perfect, albeit minor.) Price seemed competitive also. Owner exceptionally polite and responsive.

Horrible job, worst repair I ever had done. Talked with Fernando Herrera about replacing a window…read morethat had slide by shash on each side and screens. The sash of the picture window had marks from a break-in and screens were damaged. He and a helper show up just replace the glass in the center. They smeared some white putty over the marks on the sash. Said he would replace the screens, then after getting payment of $632.14 he said "get me the old screens and I'll replace them". I told him the old screens were sent out in the trash all broken up but the other windows on the building are the same size. He said "get me the old screens and I'll replace them" as he's scurrying to his truck! I called him on the phone about the sash being all chiped up and the screens. He said "Don't call me again" then hung up on me. WOW! Don't recommend anyone ever doing business with this man...

I recently used Champion for window replacement. The sales agent came to my house and gave me a…read morequote on my windows, I said great, shook his hand and gave him my word that I would use him. He left his card on my counter withoit telling me and left 2 sheets of paper with quotes on them (he handed me them and I put them on my fridge so I would not lose them). He failed to inform me that his only contact was the business card, nor of the fact that he had even left one in the first place. Our plan was to get the ball rolling immediately as I had told him, and had he followed up, that is precisely what would have happened. Two weeks later, I looked for his number and even called the company to have him call me and got nothing. Fast forward six months when I finally accidentally check through some random paperwork that got moved, I find a business card and call him. He tells me that the price has gone up (3,000.00) when he gets to my house to require me which he did not say was the case and gives me a sob story of having to drive up by Santa Fe without any reimbursement and that he got me the best possible deal he could and that the boss was out of the office and would call me back. If I didn't pay half that evening, that price wouldn't be guaranteed either. I paid half as asked and awaited my phone call which finally came after the work was completed and the damages they caused to my house were repaired. I was told by their collection team not to pay until it was resolved and that they would likely fix the problem and ammendment the bill (nope). I was told by the owner that they could have worked with me to possibly honor the quoted price but since I listened to his shady salesman and signed the high pressure contract that I was out of luck unless I wanted to give them more money to do future work. He asked what I thought of the windows and I informed him that they were pretty, but did not perform as promised and hardware store windows would likely do something similar for significantly less money. At the end of the day, I had to pay more than 10 grand to get windows that didn't do what they said they would, work done on my house that caused damage (which was partially repaired at no added expense to me by a polite gentleman named Ed) and I had to wait 9 months to get it done. Dishonesty and business should not coincide and the bait and switch that they pulled on me I feel was just a way to extort money from my family in the midst of tragedy. On the plus side, I am a firefighter and got called to a big fire while they were working and had to leave. They finished up and were patient with me to some extent to square up with them although they hounded me every day while I was fighting fires. The people respected my family and did not hit on my adopted daughter as many would have done although they did not leave adequate instructions on what to do and what they said had us keeping the windows closed until they fixed my house 3.5 weeks later. The repair man was also quick and efficient with the drywall repairs although the window sun shades were unable to be repaired and I had to come out of pocket to replace them. Honestly, I wish I had my old windows back and a chance to go to the hardware store and get them for 10 percent of the total cost and simply install them myself. They would have looked pretty and been much cheaper and at the end of the day I wouldn't have been cheated by a dishonest company.

Do not use these clowns!!! The lady/owner is rude, unhelpful…read moreand dismissal of my warranty concerns. Then she had the huevos to try and sell me new replacement windows. She is really good at telling you what she can't do for you.

Wes has done many projects for us. He always does an outstanding job. Very quality work. His prices…read moreare very reasonable. He has come up with some ideas that worked out really well to fix some issues in our home like re routing our dryer vent for better air flow. He is very dependable and hardworking. In a time when it's difficult to even get someone to show up for a project or even call back for an estimate - you can depend on Wes. I feel very comfortable with him in my home, he's a very friendly guy and is very respectful of our home and pets.

Wes is a great handy man. Hes very professional, efficient and has great prices for quality work…read more Highly recommended.

Quick professional service I always have come to them for my glass and tint needs. THE PRICE WAS…read moreRIGHT TOO.THANK YOU

They fixed a (HUGE) star crack on my van for free bc they weren't 100% sure it would hold. They…read morecould have charged me the $35 but they didn't. They're awesome. Will definitely be back!

Second time getting chip repair. Quick, affordable, convenient, responsive. Such a relief to get a…read morechip sealed and not have to worry about your windshield getting a huge crack.

My man took care of me! We met at a shady parking spot at a local park, job was done quickly and…read morecheap to bet!! Highly recommend!!