What a terrible shame for city bikes employees , who are both incredibly rude and uneducated on…read morevintage bikes . They are careless with other peoples property but ever ready to complain about customers - who I may add without them the employees would not have a job. Very unfortunate to be so smug and arrogant towards one's customers . Being polite is free city bikes!

Ohhhh myyyyy goshhhh!!!! I'm picking up my bike that just got serviced and it looks like a brand…read morenew bike!!! Dennis refurbished my bike ...it looks like they should put it out on their show room floor to sell! The detail and work put into my bike was heart felt and exceptional and extremely proud of the work that was done! What an amazing collaboration and Dennis is a true artist mechanic!!!!

very well team went win for a flat tire didnt take too long. Also had a bad brake and bad pump…read moreintake was able to be fixed.

Dropped off my bike 3 weeks ago for a tune up. They said it would be ready in a few days. We…read morenever heard from them until we called to inquire about it yesterday. The bike is not ready. Not happy at all.

Great customer service I was looking for it very particular bike they found it thank you again to…read morefind it my dream bike

My dad, who's a Vietnam Veteran took his electric bike to this shop to have a tire replaced. He's…read morebeen taking his bikes to this shop for years. They put a new tire on and didn't connect the electricity correctly. He had to take it to another shop, on Polk street which, thankfully, corrected it for no charge. The supposedly brand new tire is now flat a week later.We will never do business with these people again!

They have said it before and I will say it again,…read more Unfortunately my neighborhood bike shop has a non-empathetic, sneaky, zero customer service skills, it's probably about time to retire, type of owner running the show. Because of my bike geometry, I called beforehand simply asking if I can come in for an opinion on where I should install an attachment on my bicycle. I just wanted an expert opinion and I wanted to test this stores customer service, in case I decide to return; never, even if you paid me. I get the approval and I'm on my merry way. As soon as I arrive, I am not greeted by this owner, instead, I had to explain again that I need to install the plastic piece that holds a lock in place, so that you can ride your bike without having to carry your lock around. He says "my mechanic can do it for you, $10". As a reminder, I called beforehand for an opinion on a simple item that anyone can install and this is not what drove me to write this review. This owner, Sam, knowing that my Carbon Fiber bike cannot and should not have any clamps with pressure on the bike. So, his employee finally had to speak up to give me the information and opinion I asked for, after asking several times, which was to not install this on the bike. You wanted to make $10 only to have one of your locals destroy their bike and maybe even injure themselves because of your less-than-moral business practices. I have no other words other than to strongly recommend you take your business to Willie's on 79th or Miami Bicycles on 125th. Sam P., It's time to give up the keys to someone who truly cares and knows what it means to own a real bike shop.

Terrible customer service, they don't help you at all, they have an air pump outside that doesn't…read moreeven work and they don't help you if you get stuck

Amazing, prompt service from knowledgeable experts. Staff is friendly and welcoming. They are also…read moreaccessible and supportive of people with disabilities

This shop is awesome. I came in very sad about my stolen bike but left with a brand new upgrade,…read morethey were very knowledgeable and patient with me and had a large selection of really nice bikes at great prices. Jordan went above and beyond for me, I couldn't be more grateful and happy with my experience there. If you need a bike or accessories this is the spot!

Edit: the owner has since called and reimbursed $32…read more I was super happy when I left our bikes on Friday, and the employee assured me it wouldn't be much more than 100 if at all. When he called me to let me know the bikes were ready he said one bike was $75 and the other was $30. However, when I went to pick them up I was charged an additional service and wash $40 for one of the bicycles that wasn't mentioned ahead of time. The employee had even told me ahead of time that if it was more than $100 to just get a new bike. I would have preferred they were more transparent with the cost, as I asked several times. I thought the first employee was extremely nice and helpful, I wish I could recommend the place but I'm feeling a little off put by hidden costs.

Beautiful bike shop. The pics on websites doesn't give it any justice. Ernesto and his staff were…read morevery polite and easy going. I was politely greeted upon my entrance. Great selection of merchandise. I purchased a used stationary Smart bike I found on the internet. The seller left it at the shop for me to pick up. Ernesto had no financial gain from my visit but yet we talked and laughed. I'll definitely be back to purchase some gear. They had a great bike fitter and I could tell he knew what he was doing. This is definitely a bike shop to visit.

This bike shop is run with the best vibes, professionalism and knowledge. They host group rides and…read morealways have the latest equipment and connects in the industry! They support local and national rides across the country!

Nice selection and great service. Rented an MTB and was very pleased. Good quality bike in great…read morecondition.

I Spoke to someone there once and he was so reassuring about being able to make the repairs that i…read moreneeded, that's as far as it went. I sent me son there and the building looks abandoned now no one answers the phone when i call been calling over a week and at different times. Bad business.

Really good experience at SoFlo E-Bike Shop the staff was super chill and actually took the time to…read morehelp me without any pressure. They helped me find a bike that fit what I needed and let me test it out so I felt confident about it. Overall, just a smooth, easy process and I'd definitely go back.