This man is so kind. My engine light came on as I was driving from one job to another. On Maui,…read moreit's hard to find a mechanic who can see you unless it's weeks in advance. Given his reputation, he was already fully booked. Yet, since it was an engine light notification, he let me come in as soon as I called him. He ran the diagnostic screen, found that it was nothing to be concerned about (probably a faulty sensor code issue), and sent me on my way. He brought me peace of mind without having to wait weeks for a mechanic to check out my car. I'm so grateful. Mahalo nui John!

Elite Auto is solid! John is an honest mechanic and stand up guy. Quality work and attention to…read moredetail. Will be back if I ever need anything worked on my car.

Came in to get my tire rotation and safety check done and the whole process was efficient and easy!…read moreThe team was super helpful and got everything taken care of quickly. A bunch of awesome men working here--really appreciate the great service! K Way Auto!!

This location was previously Mike's Auto for more than 20 years, and was sold to the new owner…read more They provided consistently good service. The new owner is running things a bit differently, and I'm unsure of the experience of his team. Several of the adjacent shops recently closed and were still vacant. I'm not sure what the future holds for this building. Positives The new owner seems to be fully staffed. They check in your car and enter it into a database. They appear competent and efficient. However, I did not have any major repairs today. Today, I did an oil change and safety check, and it came out to a little over $140. ($30 for the safety check.) They seem to be relatively busy, and we have serviced all three of our vehicles here. It appears that they are set up to do most servicing and repairs. I will update my review if I need to do something other than an oil change. Negatives They accept credit cards, but I found out that they add a 3% surcharge. Unfortunately, I was informed about the charge as he was running the card. I offered to pay with my debit card, but he said it was too late. He simply tried to push the cancel button repeatedly and said, "Sorry." Suggestion For better customer service, he should have offered to do a refund and then use my debit card. Also, post a sign at the counter about new policies or charges.

Everything went smoothly - mechanic Devin was great - showed up to our place in Kihei on time, easy…read moreto text and schedule the initial consult and follow up AC repair work on our Subaru Outback. Overall a very easy experience. Mahalo nui!

The service at new era was quick , reliable , and knowledgeable. I'll be sure using there services…read moreagain in the future

Never answered the phone " voice mail has not been set up"…read moreSo I gave up. Moved on to other offers

I've been taking my cars to Brandon ever since I moved to Maui. He's worked on my 2002 Honda Accord…read moreand also my 2016 Honda Ridgeline. His prices are fair and his work is excellent. He does what he says on time and the work holds up. I don't understand the couple of negative reviews. He's always been lovely to me. I trust him with my vehicles and I would not consider going anywhere else.

The owner Pablo is a nice guy and I was happy with his work and time to complete…read more Thanks PNW Auto Repair See you next time

My AC wasn't working. PNW quoted me over $3000 for a new compressor. My 17 year old son took a look…read moreat it. He found that it was a bad evap sensor. Bypassed it with a resistor and now blowing frigid cold while we wait for the $28 sensor to arrive. Not sure why the diagnosis was so way off.

had a screw in tire, came here and they patched it up for FREE!! Very accommodating for walk-in…read more Very quick service!! Showing proof of receipt!! Will come again!!

Clayton was fantastic, returning my call within minutes, booking me in luckily same day, providing…read moreexcellent customer service and making sure the techs knew what to do. I was blown away by DW and T! What a great company, and very popular, for good reason. They will be my go to company in future for both our cars. So a big MAHALO to Clayton and the crew for their outstanding customer service on my tire check and rotation.

These guys got my car fixed within 24 hours. I needed a rush repair to ship my car. They made it…read morehappen. Great service all around. A bit pricier than other repair shops, but well worth it considering my time crunch. Great job

Best of the best! I couldn't be more pleased having entrusted them with my Range Rover, they've…read moredelivered every time. This is the only place I will ever take my vehicles here on Maui! Five stars

I have been going to Mikes Automotive for all my cars needs for over 6 years. The people who work…read morethere are extremely kind spirits. I have always had an amazing experience there and have been treated with pure kindness. They are the absolute best. I am completely loyal to them. The new owner is an amazing guy. He exhibited pure kindness to me and helped me get out of a unexpected pickle with giving me quality help. Uncle is my absolute favorite and I honor the times I get his help. He always makes my experience enjoyable and I can not emphasize enough the kindness they share even hard at work in the heat of the day. If I could give Mikes Automotive 10 stars I would. They truly rock!

not so good experience I brought our car in because the check engine light was on. I was informed…read morethat the issue was just a faulty gas cap that needed replacing. I paid $130 to have the car checked. After purchasing a new gas cap, the light remained on, so I called again and was told it would turn off on its own after some time. Nearly three days passed, and the light was still on, so I returned to have it turned off. During a call prior to my visit, I was assured it was only the gas cap, and that everything else had been checked. They reset the light, and it turned off. Trusting what I was told, I used the car on Saturday (aug 24), only for the check engine light to come back on while driving, and then the engine suddenly overheated. I had to pay for a tow. Another mechanic checked the car and found that the check engine light was actually due to a defective coolant tube. I feel like I paid $130 your business for nothing, and unfortunately it feels like a rip-off. $130 is not an easy amount for us to come by, and I expected a more thorough inspection of the car. The towing fee was also a financial burden for us, as we live on a budget. I hope that next time, the crew will conduct a more detailed inspection, such as opening the hood and really checking to avoid missing issues like a faulty coolant tube, instead of relying solely on a diagnostic machine

By FAR the most honest, kind, and hard working team of people to take your car to on Maui. They are…read moreexceptional with their efforts, they go above and beyond. Their work is always extremely timely and of high quality. They are friendly and fair. I will never go anywhere else after finding this diamond in the rough! I had been quoted $1083 & $570 for a problem they fixed same day for $147!!!!!

77 days. That's how long Master Auto Center had my 2010 Camaro…read more I brought it in on April 23rd for an engine shutoff issue, AC problems, suspension, and steering concerns. I wanted to support local. I came back for a third time believing they'd deliver. Third time was not the charm. They told me the battery was too weak to even begin diagnosis, and quoted me a price that sent me straight to Costco for a much better deal. Once that was sorted, they diagnosed a P0601, a corrupted ECM, and recommended a repair-and-return service through a company called GOECM for $772. I did my research, pushed back, asked the right questions, and they assured me it was the right call. Weeks passed. The GOECM unit arrived. They installed it. The car wouldn't start, not because of the original problem, but because GOECM sent a blank, improperly cloned module that threw three new security lockdown codes: U0100, P0513, and P1613. My car was now more broken than when I dropped it off. In fact, it wouldn't even start. Now here's where it gets good. When I went in person to check on my car after two months, I found food wrappers, napkins, plastic utensils, and soy sauce packets inside my vehicle. Someone was fine dining in my car, truly having an exquisite time at my Camaro's expense. On top of that, for the entire duration my car sat there, the doors and windows were left open. When I showed up I found actual paw prints inside and outside of my car, because apparently whatever animal wanted to sleep in my Camaro for two months was welcome to do so. They tried a locksmith. Couldn't fix it. They tried GOECM again. Couldn't fix it. Eventually my car had to be towed to a dealership because nobody else could touch it. The dealer confirmed the GOECM unit was defective and that I needed a brand new OEM ECM at $1,838.85 just for that alone. The total bill climbed from $1,363 to $3,589. When I finally got the car back, it was returned with oil and grease on the interior, sticky surfaces, debris everywhere, and I kid you not, a piece of a plastic fork still sitting inside. The exterior had grime and oil still stuck to it from the shop. The AC blower motor they replaced, which is what controls airflow through your vents, now runs louder than it ever should coming off a fresh install. They also quietly slipped 1.5 hours of "special cut out labor" onto the final invoice that was never discussed or approved beforehand. And the steering? Stiffer than before I brought it in. Nobody mentioned it, nobody explained it. The suspension was never fixed either. Both were on the original concern list. I think they just wanted me and my car gone, so they waived those charges and called it a day. To be fair, the ECM works now and the AC was serviced. So it's not zero stars. But 77 days, a defective third party part, a tow to the dealer, a $2,200 price jump, animals living in my car, someone's soy sauce and fork left behind, and steering that's worse than before? That's a 1 star experience. These guys? Trust them to top off your fluids and swap an air filter. Anything beyond that, heed the other low reviews on here. Or don't. I'm not your dad.

Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.