This group has managed my AirBnb property on Maui for the last nine months and they are absolutely…read moretops. Respond within minutes to a text or email. They provide a solution to any issue for myself or my guests, often within minutes or at the most 24 hours. They have connections to all the trades and can get a plumber, handyman etc over to my property often the same day, which is critical to keeping up the level of service I want for my guests. (Producing a repair person on the same day is no mean feat in the islands.) They are personable and professional, a pleasure to work with, and charge far less than a traditional property management company. I recommend them highly to any vacation rental owner.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Kristen Goo is Great! From our first meeting to now, weeks after our closing date, she has been…read moreresponsive, compassionate and 100% genuine. She understands local families and cares for our community! HIGHLY RECOMMENDED!

Kristen has been such a pleasure to work with and I would highly recommend her services to…read moreeveryone. From my first call and throughout the whole process, she has been super helpful and knowledgable about real estate, course of action and is creative with coming up with multiple options that best fit our situation. Not only is she amazing at her job, she is also a great teacher. She talks you through different scenarios, pros and cons, and provides past examples that make you feel comfortable about your decision. She is flexible with your timeline, thorough when putting together paperwork and honestly, I feel like she is always working because she was available anytime I called, texted or emailed. Again, I highly recommend her and cannot say enough great things about her! I wish I could give her more than 5 stars.

What a disturbing start to a holiday. we checked into Unit 412 at Kihei Surfside which was…read morerepresented as a NEW, beautiful condo. 180 degree beautiful view of the ocean. Fabulous building adjacent to another complex with a high end new restaurant. All the amenities. Such lies and misrepresentations. We found nothing of the sort. And what view there was had filth caked on the windows. The unit was small. The bedroom had a slit of windows up near the ceiling facing the common hallway so as you are in the bedroom you hear everyone walking by. And the list goes on. We stayed 30 minutes and then booked our vacation at a beautiful hotel in Wailea getting the last room available. Complained to CB Vacation Rentals and was blown off multiple times. Jeremiah, Manager, was a joke! So we have now filed formal complaints with multiple jurisdictions and have demanded a full refund from VRBO and CB Rentals. Consumer misrepresentation is a crime and we will not sit back and be victimized by either party. If you see CB Vacation Rentals as a host - RUN away as fast as your feet will carry you. We are seasoned global travelers and have never experienced anything remotely like this. And we travel 1/2 the year to remote places where even in remote Patagonia, India, Mongolia, the Mekong...have never experienced such lies.

We booked through VRBO which led us to CB Island vacations. Prior to our arrival, we received a…read morephone call regarding a repair being made in the condo at Palms of Wailea. I appreciated the heads up. The issue was resolved to completion. We were offered another location and was able to view the property. We decided to stay since our entire family was at The Palms. CB Island vacations followed up many times via email and phone calls. I was very happy with the notifications and their attention to make sure we were satisfied. I did see the other 1-star reviews, however, they are older dates. Maybe management has changed. I was very pleased. We are reserving vacation condo with CB Island vacations again next year.

These guys specialize in high end long term rentals on Maui. Not a big corporation so you get…read moremanagers who care and look after your property while keeping great tenant relations.

From the owner: Long Term Rental Property Management in Maui, Hawaii. read more

Have been lucky enough to stay at Hale Pau Hana 5 times. Donna Bender Maui Calls helped us find and…read morebook our stay. Great helpful friendly staff, lovely grounds, incredible views, choose the exact unit you want to rent, family friendly yet quiet enough for seniors/couples. Best part is being able to walk out back to everything - restaurants, grocery store, shops, liquor store, etc. HPH is a gem.

If it wasn't for the staff I would give it 5 stars. The location is 5 stars. The room and the…read moreview was 5 stars. However the staff? 1 star. Specifically the facilities staff. My son and I were still in the pool on July 6th or 7th at ~8:20pm. I wasn't paying attention to the time. We were on vacation having a good time. Well I later realized the pool closes at 8pm and I genuinely hadn't noticed the posted sign. An employee (an elderly haole man) came outside and yelled "GET OUT OF THE POOL!!" to which I immediately replied, "OK I'm sorry sir, we are getting out, my apologies I wasn't aware of the time" and we IMMEDIATELY started leaving the pool. Despite that, he continued yelling "GET OUT OF THE POOL!!" I am not kidding he yelled at the top of his lungs at least 5x more times. To the point that I responded that we were already getting out and had apologized, and that repeating it was unnecessary. His response was, "Well, you guys don't know how to read the sign, so you clearly need to be told several times." Wow. I completely understand the pool has posted hours and have no issue being asked to leave once I realized it was closed. That part was my mistake. What was disappointing was the way my 11 year old son and I were treated after we immediately complied. There was no reason to repeatedly yell at us or make disrespectful comments. Guests deserve to be treated with courtesy, even when they've made an honest mistake. I hope management addresses how guests are spoken to, because this interaction left a very negative impression. As a suggestion, it might help to automatically turn the pool lights off (if this happened we would have left immediately) and/or disable the gate keypad when the pool closes. We honestly didn't realize the posted hours and those changes would make it much more obvious that the pool was closed while also preventing situations like this. Because of this my family and I will never stay here again. There are plenty of other options just as good or better on Maui. TLDR: The pool closes at 8pm! If in the pool after be prepared to get yelled at by the staff repeatedly with disrespectful comments made to you and your children.

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Please read other reviews. They completely left my pregnant wife and I stranded in the aftermath of…read morethe Kona Storm. We are now being forced to pursue legal endeavors, as they refused to refund our stay. When we arrived the sewage was piled up in the streets 10 feet high, sewage strewn all down the driveway. Additional flood warnings were active the morning we arrived and the place was not safe. All of their properties in the South Kehei region, are in what the state has labeled major flood zones. This area floods regularly, however during the Kona Low Storms of March 2026, local papers labeling this a once in 100 years flood, this company did not flag this as a hazardous event. They also refused to provide a letter that we could use to submit for insurance, even after telling us in writing that they would. After we cancelled and found a place on higher ground where my wife and unborn child would be safe. They still rented out the last day of our trip. So they technically still made more money off of the pain they put us though. This company does not care about your safety. You have been warned.

TLDR: Kona Storm, they do not care. Maui was devasted, but we should still travel. Stay away from…read morethis place. Subject: Formal Demand for Refund - Reservation March 17-25, 2026 To Whom It May Concern at Maui Rentals, I am writing to formally request a full refund of $4,505.11 in connection with my reservation for March 17-25, 2026, which I was compelled to cancel due to the severe weather conditions caused by the Kona storm affecting Maui during that period. I. BACKGROUN I purchased travel insurance through Red Sky Travel Insurance in connection with this reservation. When I filed a claim for my prepaid, nonrefundable costs, Red Sky denied coverage in part by citing representations from Maui Rentals that the rental unit was available and habitable. I am contacting you directly because I believe that characterization, even if technically accurate in a structural sense, does not reflect the totality of conditions on the ground -- and because I believe we can resolve this matter without further escalation. II. BASIS FOR REFUND The Kona storm caused documented, widespread disruption to Maui's infrastructure, transportation systems, and public safety during the exact dates of my reservation. Travel to and use of the destination was not reasonable or practicable for any prudent traveler during this period, regardless of whether a mandatory evacuation order was formally issued. I sustained a verified financial loss of $4,505.11 in prepaid, nonrefundable expenses. I am not seeking anything beyond what I paid. I am not alleging bad faith on the part of Maui Rentals. I am asking that you review the circumstances and extend a good-faith refund consistent with the extraordinary nature of this weather event and the reasonable expectations of your guests. III. REQUESTED RELIEF AND TIMELINE I respectfully request a full refund of $4,505.11 within ten (10) business days of receipt of this letter. If this matter cannot be resolved directly, I will have no choice but to pursue all available remedies. I am hopeful that Maui Rentals shares that preference. Sources (Please note the emergency proclamation made by Mayor Bissen) Official Government Sources Hawaii Emergency Management Agency -- The Maui Emergency Management Agency worked with local and state partners to assess storm damage, and the State of Hawaii's Department of Commerce and Consumer Affairs Insurance Division offered help filing insurance claims for those impacted by the Kona Low storms. Department of Defense (dod.hawaii.gov/hiema) Maui County / Mayor Bissen Emergency Proclamation -- Mayor Bissen signed an emergency proclamation ahead of the Kona Low storm, with the National Weather Service warning of a "large and powerful" storm that would bring intense rainfall, rapid rises in streams, and flooding of roads and low-lying areas. Maui County (mauicounty.gov) Maui County Storm Update (March 15) -- About 350 people utilized shelters countywide overnight on March 14, including passengers whose flights were canceled and residents unable to reach West Maui while Honoapiilani Highway was closed. Maui County (mauicounty.gov) Hawaii Tourism Authority (March 20 Update) -- A statewide Flood Watch remained in effect through the weekend, with the heaviest rainfall expected across Maui County. Airports remained open, however flight delays and cancellations were possible. Hawaii Tourism Authority (hawaiitourismauthority.org) Major News Articles NASA Earth Observatory -- Back-to-back low-pressure systems struck Hawaii in March 2026, delivering some of the worst flooding the state had seen in decades, with rainfall totals of 5 to 10 inches throughout the state between March 11 and 15, with some areas seeing more than 30 inches. Weather stations in Kahului broke daily rainfall records. NASA Science (science.nasa.gov) Hawaii Tribune-Herald -- At Kahului Airport on Maui, there were 103 delayed flights and 16 cancellations on Friday alone, followed by 79 delayed flights and 54 cancellations on Saturday. Individual Maui hotel properties estimated $250,000 to $500,000 in lost monthly revenue. Hawaii Tribune-Herald (hawaiitribune-herald.com) The Points Guy -- Maui and the Island of Hawaii received the brunt of the storm. The Road to Hana on Maui was partially closed due to the storm, allowing local traffic only. Some travelers were stranded on the islands until at least Wednesday due to airline cancellations. The Points Guy (thepointsguy.com) Travel and Tour World -- Parts of Maui saw up to 40 inches of rain, resulting in flash flooding that washed out roads, closed attractions, and caused significant damage to infrastructure. Airlines including Hawaiian Airlines, United Airlines, and Delta cancelled more than 200 flights between major U.S. cities and Hawaii. Travel And Tour World (travelandtourworld.com) DisasterAWARE -- The March 2026 Kona Low involved simultaneous flash