Please read other reviews. They completely left my pregnant wife and I stranded in the aftermath of…read morethe Kona Storm. We are now being forced to pursue legal endeavors, as they refused to refund our stay. When we arrived the sewage was piled up in the streets 10 feet high, sewage strewn all down the driveway. Additional flood warnings were active the morning we arrived and the place was not safe. All of their properties in the South Kehei region, are in what the state has labeled major flood zones. This area floods regularly, however during the Kona Low Storms of March 2026, local papers labeling this a once in 100 years flood, this company did not flag this as a hazardous event. They also refused to provide a letter that we could use to submit for insurance, even after telling us in writing that they would. After we cancelled and found a place on higher ground where my wife and unborn child would be safe. They still rented out the last day of our trip. So they technically still made more money off of the pain they put us though. This company does not care about your safety. You have been warned.

TLDR: Kona Storm, they do not care. Maui was devasted, but we should still travel. Stay away from…read morethis place. Subject: Formal Demand for Refund - Reservation March 17-25, 2026 To Whom It May Concern at Maui Rentals, I am writing to formally request a full refund of $4,505.11 in connection with my reservation for March 17-25, 2026, which I was compelled to cancel due to the severe weather conditions caused by the Kona storm affecting Maui during that period. I. BACKGROUN I purchased travel insurance through Red Sky Travel Insurance in connection with this reservation. When I filed a claim for my prepaid, nonrefundable costs, Red Sky denied coverage in part by citing representations from Maui Rentals that the rental unit was available and habitable. I am contacting you directly because I believe that characterization, even if technically accurate in a structural sense, does not reflect the totality of conditions on the ground -- and because I believe we can resolve this matter without further escalation. II. BASIS FOR REFUND The Kona storm caused documented, widespread disruption to Maui's infrastructure, transportation systems, and public safety during the exact dates of my reservation. Travel to and use of the destination was not reasonable or practicable for any prudent traveler during this period, regardless of whether a mandatory evacuation order was formally issued. I sustained a verified financial loss of $4,505.11 in prepaid, nonrefundable expenses. I am not seeking anything beyond what I paid. I am not alleging bad faith on the part of Maui Rentals. I am asking that you review the circumstances and extend a good-faith refund consistent with the extraordinary nature of this weather event and the reasonable expectations of your guests. III. REQUESTED RELIEF AND TIMELINE I respectfully request a full refund of $4,505.11 within ten (10) business days of receipt of this letter. If this matter cannot be resolved directly, I will have no choice but to pursue all available remedies. I am hopeful that Maui Rentals shares that preference. Sources (Please note the emergency proclamation made by Mayor Bissen) Official Government Sources Hawaii Emergency Management Agency -- The Maui Emergency Management Agency worked with local and state partners to assess storm damage, and the State of Hawaii's Department of Commerce and Consumer Affairs Insurance Division offered help filing insurance claims for those impacted by the Kona Low storms. Department of Defense (dod.hawaii.gov/hiema) Maui County / Mayor Bissen Emergency Proclamation -- Mayor Bissen signed an emergency proclamation ahead of the Kona Low storm, with the National Weather Service warning of a "large and powerful" storm that would bring intense rainfall, rapid rises in streams, and flooding of roads and low-lying areas. Maui County (mauicounty.gov) Maui County Storm Update (March 15) -- About 350 people utilized shelters countywide overnight on March 14, including passengers whose flights were canceled and residents unable to reach West Maui while Honoapiilani Highway was closed. Maui County (mauicounty.gov) Hawaii Tourism Authority (March 20 Update) -- A statewide Flood Watch remained in effect through the weekend, with the heaviest rainfall expected across Maui County. Airports remained open, however flight delays and cancellations were possible. Hawaii Tourism Authority (hawaiitourismauthority.org) Major News Articles NASA Earth Observatory -- Back-to-back low-pressure systems struck Hawaii in March 2026, delivering some of the worst flooding the state had seen in decades, with rainfall totals of 5 to 10 inches throughout the state between March 11 and 15, with some areas seeing more than 30 inches. Weather stations in Kahului broke daily rainfall records. NASA Science (science.nasa.gov) Hawaii Tribune-Herald -- At Kahului Airport on Maui, there were 103 delayed flights and 16 cancellations on Friday alone, followed by 79 delayed flights and 54 cancellations on Saturday. Individual Maui hotel properties estimated $250,000 to $500,000 in lost monthly revenue. Hawaii Tribune-Herald (hawaiitribune-herald.com) The Points Guy -- Maui and the Island of Hawaii received the brunt of the storm. The Road to Hana on Maui was partially closed due to the storm, allowing local traffic only. Some travelers were stranded on the islands until at least Wednesday due to airline cancellations. The Points Guy (thepointsguy.com) Travel and Tour World -- Parts of Maui saw up to 40 inches of rain, resulting in flash flooding that washed out roads, closed attractions, and caused significant damage to infrastructure. Airlines including Hawaiian Airlines, United Airlines, and Delta cancelled more than 200 flights between major U.S. cities and Hawaii. Travel And Tour World (travelandtourworld.com) DisasterAWARE -- The March 2026 Kona Low involved simultaneous flash

Perfect location, excellent car to cruise in and Karen is so accommodating and easy going!…read more Twice this year I have rented Karen's condo in Kihei and her bright red Camaro. I had such a wonderful experience the first time, I just had to make it back again this year. Her condo is right across the street from a beach with turtles laying around every morning and the most epic sunsets at night. Karen was sweet enough to send me recommendations for places to go and things to do on Maui also. The complex has many amenities- BBQ, tennis, pool and jacuzzi and really friendly neighbors. I have referred her many friends and I will continue doing so. Mahalo Karen!

Karen is definitely a super host! She is very gracious and was available anytime we needed her…read more Her 2 bedroom condo at Pacific Shores in Kihei was just perfect. It was very clean and beautiful and had everything we needed for our stay. The condo is in the perfect location in Kihei. It's very close to all the restaurants/bars and beaches. We also rented a car and it was very reliable and great on gas. We were there for our honeymoon and had the best time ever! I would definitely recommend her place. We will be back. Thanks so much Karen!!!

Just returned home from 9 days in this wonderful condo. very spacious, clean and well stocked!…read more Beds are comfortable and love the ceiling fans in every room. However nothing compares to the amazing view from the deck. Loved the sunsets!! Also location is wonderful! Also Maui Roost provided everything we needed to make access to the condo and information we needed to make our trip perfect! Highly recommend this condo and will definitely book again!

Excellent experience with Maui Roost and the Kihei condo we rented for a week. The email…read morecommunication was informative & very helpful with planning our visit. I'd book again with this agency without hesitation. The pictures and descriptions of the unit were accurate. There were no surprises with the unit. Everything was clean and organized down to the pictures of the items in the cabinets.

Kihei Kai Nani Great…read morecondo resort with and outstanding beach across the street Kam II. Check out unit 337 just remodeled with a roof deck. Your going to like it. Completely remodeled. 1 bedroom 1 bath great for two people.

Unit 246 in Kihei Kai Nani Pretty big bed so that 2 adults…read moreand a large 11 year old could sleep on it comfortably. There is a sofa that can also be used as a bed. The unit is very clean and tiled everywhere which is great so that you don't have to worry about messing up someone's rugs. There are boogie boards in the room and there are TV's in the living and bedroom. Air conditioning works well, Ceiling fans are great. Kitchen very functional and past guests left seasonings behind so check it out before you shop. Right across from the beach - small street to cross. I thought I wouldn't like that but it really wasn't a bother at all. The beach is very nice - much nicer than I expected since I was expecting very little sand. There was just as much sand here as at the larger hotels on the Lahaina side. Right next to a shopping center that has everything, food, clothing, convenience store, rental activities - It's just a walk away. You can shop at the supermarket and if you have your keys with you (certain sets of keys) the key chain is a discount card - I was so happy that I got 10% off of my order.

Robert, the front desk manager cussed me out on call for asking for a golf cart ride. it is…read moreunexcepable considering it's his job. the staff were good on occasion but kicked me out of the kids pool, for having my phone in my hand. i was trying to play water pong in the rentable game room, but this fat towel boy said i need to leave. i got accused multiple times about even if i live in the villas by the same guy. 1 star overall horrible service and fire Robert from the front desk.

robert shall be fired and was rude as heck as i asked for a golf cart he took 20 minutes for a ride…read morethen cussed me out so rude!

This property is hands down the most convenient in Kihei! The pool is pristine and Kam 3 beach is…read moreacross the street, also has a lifeguard stand! The resident manager Lisa Sue is absolutely the kindest and genuinely nice person. If you need anything she is on it. You can walk to a strip mall for food and groceries, Mooses and Freds is in walking distance as well! Very close to Wailea. Great value for your Maui vacation!

This is our third stay here and based on our first trip, that's why we keep coming back. Each unit…read morehas its own touch as their all privately owned, professionally managed. The real gem is that it's directly across the street from one of the best, in my opinion, in Kihei. If you can find availability, it's an awesome place to hang out in paradise.

I can't say enough good things about Leanna. We had originally had a trip booked for April 2020 but…read morethen Covid hit and Hawaii effectively shutdown. We were able to rebook our trip to August hoping that things would come down. Unfortunately Hawaii is still quarantining guests and we asked for another extension. Leanna was able to accommodate us without hesitation for 2021. As much as we would have liked to have visited Hawaii we know now is not the right time. Leanna has been very accommodating and appreciate everything she has done. Definitely would recommend and don't hesitate to book.

The water heater went out 3 times while we were there and once it was out for 24 hours. The first 2…read moretimes it went out they sent someone out to fix it within a few hours but the last time it went out the repair man wasn't able to fix it because he didn't have the right parts and it was to late in the day to get the right parts so he told us we would have to wait another day. I appreciate that things go wrong and stuff breaks but 3 times is a little much.

Gary has been an absolute pleasure to work with. We recently closed on a 1 bed ocean view condo on…read moreMaui, and honestly, we wouldn't have gotten here without him and the GM Maui Group. He's been incredibly patient through multiple trips, countless FaceTime walkthroughs, and even a deal we went into escrow on and ultimately backed out of a few years ago. At no point did he ever pressure us--he just kept showing up and helping us make the right decision for our family. What really stood out was how consistent and responsive he's been the entire time. Being able to trust someone from a distance, especially for a Maui property, is huge--and Gary made that easy. When the right place finally came along, he helped us move quickly and confidently. If you're looking for someone who's patient, reliable, and genuinely has your back, Gary and his team are it.

Gary helped me with the purchase and sale of my two condos. Gary is compassionate, competent, and…read moredoes his job with genuine enthusiasm. Because of the marketing Gary provided, my condos sold within a short time. I highly recommend Gary for his honesty, knowledge and expertise.

As all condos are, each is individually owned and how nice it is -- depends on the owner & how much…read morethey put into it. So let me say--OMGosh--These are NICE! .Wailea Point Village Condos are nestled btwn the Fairmont Hotel and the Grand Wailea Hotel. (more about that later) You can walk down towards beach path/beaches (unlocked gate, and a shower right inside the gate). The GREAT beach path that is only 3.5 miles (round trip). We ran it every morning. Random people can't just walk in, as they seem to monitor the beach gate & someone actually drove up one time to ask me (in a very nice way) "how" I like my visit and what condo I was staying in. Was kind of annoyed, but at least I know, it's SAFE. Has a very nice gym- you might have to turn on AC (remote on wall by far door) and fans (remote by front door), if you are the only one in there, like us. Though, you need to be guest at WPV to use. TAN TIME--if you walk to beach--there is a grass short-cut you can take, ask any of the grounds keepers where it is- (Fairmont side), you can take your towels and lay out with the hotel guests on the same beach. If you have an "WPV owners card", just go to the little pool circle building & show it to them. They'll set up a chair and umbrella for you. Tip the cabana boys. They gotta eat, too. Or if you wake up late, like us, just walk up to an empty chair/umbrella and casually set up camp. Bring white towels to "blend" in. :) POOL TIME- Usually empty. There is a kiddie pool, and a lap pool, for you swimmer types. You'll find the ping pong tables over there, too.

From the owner: Real Estate, Vacation Homes Rentals.read more

For a rental listing they had, I followed through with all of their requirements, submitting all…read morethe requested credit reports, applications, and references. I have never been refused a rental before. I received no response from them, however later I called and spoke to the manager who said, "I do not understand why you would want to live there." And that was that. It did not matter that I wanted to live there. The women who assisted me with the application were very nice, but the manager was inappropriate and abrupt!

AVOID AT ALL COSTS. I wish to warn everyone looking to rent an apartment on Maui not to use Pali…read moreKai Realty. They try to charge you three times the security deposit to see how much they can get out of you financially, which is ILLEGAL, and believe me they know it too. When I refused to pay it, they gladly accepted one month deposit. Once you rent from them, you will experience intrusive behavior with them needing to inspect your rental every month or so including Christmas Day. When you move out, you will not see your deposit again. They are notorious for withholding money. Toward the end of my lease they suddenly wanted to increase my rent by $500 which is illegal also. When I refused to pay it, they raised it by $250 instead. The rental I had was roach infested when I moved in, the three dressers had broken handles and missing drawers, the couch was broken, the cutlery wasn't clean, the faucet in the guest bathroom room didn't work and they refused to fix it until it almost overflowed one time when a friend of mine got it to finally work and couldn't turn it off. The staff of Pali Kai also spy on you each time you come and go from your unit with the on-site security camera. They don't like you having guests or friends over to visit and they email you to tell you how often your friend visited you. They would not let me begin my rent on the first of the month and told me I had to start my rental agreement immediately and pay a pro-rated amount in which there were 8 days remaining before the first of the next month. These people are desperate and use every manipulative tactic out there. True con-artists at best. Beware of Bob Jilek and Josh Guthrie in particular. They are the rudest people I have ever dealt with as far as landlords. Renting from them can turn you off living on Maui for good.