This group has managed my AirBnb property on Maui for the last nine months and they are absolutely…read moretops. Respond within minutes to a text or email. They provide a solution to any issue for myself or my guests, often within minutes or at the most 24 hours. They have connections to all the trades and can get a plumber, handyman etc over to my property often the same day, which is critical to keeping up the level of service I want for my guests. (Producing a repair person on the same day is no mean feat in the islands.) They are personable and professional, a pleasure to work with, and charge far less than a traditional property management company. I recommend them highly to any vacation rental owner.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Just returned home from 9 days in this wonderful condo. very spacious, clean and well stocked!…read more Beds are comfortable and love the ceiling fans in every room. However nothing compares to the amazing view from the deck. Loved the sunsets!! Also location is wonderful! Also Maui Roost provided everything we needed to make access to the condo and information we needed to make our trip perfect! Highly recommend this condo and will definitely book again!

Excellent experience with Maui Roost and the Kihei condo we rented for a week. The email…read morecommunication was informative & very helpful with planning our visit. I'd book again with this agency without hesitation. The pictures and descriptions of the unit were accurate. There were no surprises with the unit. Everything was clean and organized down to the pictures of the items in the cabinets.

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Lisa Setiawati is outstanding! She has been our property manager since 2019. She not only has…read morehelped us through many issues with our rental property, she is also helping us as a realtor in our home search. She is amazing and multitalented. If you have a property that needs management, you will definitely applaud the moment that you ask Lisa to work with you.

I worked with Lisa to buy my first home. She was very quick to respond to me and very quick to book…read moreshowings of places I was interested in. I had an idea of what I was looking for and Lisa made it happen. She listened well to the criteria I had and only booked showings with places that checked the boxes. She is well connected to the area and was able to get the home-buying inspections booked in a very timely manner. She was patient with me as I made my decisions and I couldn't be happier with the home I got. While I am away from the property she manages it and does an excellent job. I highly recommend for home buying and property management needs. Very fair and competitive with rates.

One of the most incompetent companies on the island. Clueless is not the word, pure inconsistency…read moreand incompetence. The lack of accountability, leadership, skill, integrity is what this company prevails to show. As a board member I am beyond disappointed with the company providing the community the basics. As a community, we get subpar service.

No e mail address to contact them is available, that I have been able to find. Any questions I've…read morehad in person, the answers have been "we can't help you" They are the Management company for our building and I cant get them to bother at all. We pay a very high maintenance fee and the place is an embarrassing dump. Only the board of directors view and needs are better than the rest of the property. The rest is a trashed out mess everyday. I also agree with what everyone else has typed. Never held accountable for all the answers I've tried to get, Need to get tax information from them, asked so many time, I've given up. Unable to get or see proof of anything. It really seams like everything is: take my word for it. It's fine. Hawaiiana and Aloha Management companies Merged and it's still no better. can't leave a comment unless I give them one star. I guess you get that because you might show up for work?

What a disturbing start to a holiday. we checked into Unit 412 at Kihei Surfside which was…read morerepresented as a NEW, beautiful condo. 180 degree beautiful view of the ocean. Fabulous building adjacent to another complex with a high end new restaurant. All the amenities. Such lies and misrepresentations. We found nothing of the sort. And what view there was had filth caked on the windows. The unit was small. The bedroom had a slit of windows up near the ceiling facing the common hallway so as you are in the bedroom you hear everyone walking by. And the list goes on. We stayed 30 minutes and then booked our vacation at a beautiful hotel in Wailea getting the last room available. Complained to CB Vacation Rentals and was blown off multiple times. Jeremiah, Manager, was a joke! So we have now filed formal complaints with multiple jurisdictions and have demanded a full refund from VRBO and CB Rentals. Consumer misrepresentation is a crime and we will not sit back and be victimized by either party. If you see CB Vacation Rentals as a host - RUN away as fast as your feet will carry you. We are seasoned global travelers and have never experienced anything remotely like this. And we travel 1/2 the year to remote places where even in remote Patagonia, India, Mongolia, the Mekong...have never experienced such lies.

We booked through VRBO which led us to CB Island vacations. Prior to our arrival, we received a…read morephone call regarding a repair being made in the condo at Palms of Wailea. I appreciated the heads up. The issue was resolved to completion. We were offered another location and was able to view the property. We decided to stay since our entire family was at The Palms. CB Island vacations followed up many times via email and phone calls. I was very happy with the notifications and their attention to make sure we were satisfied. I did see the other 1-star reviews, however, they are older dates. Maybe management has changed. I was very pleased. We are reserving vacation condo with CB Island vacations again next year.

Highly recommend Pali Kai for your rental needs! From beginning to the end the office personnel…read moreand management were very helpful and professional when it came to assisting with all and any issues pertaining to the property we rented before during and after our rental agreement expired. David owner of the company is a sweet heart.

put in an application and have repeatedly asked for a decision on the rental property we are…read moreinterested in. feel like we are being gaslighted.

Casey Lentz was an excellent property manager that strikes a great balance of protecting owner…read moreinterest, while supporting the client. He is very professional and responsive to any inquiry or need. During our tenure, we had multiple issues with either a major appliance breaking down, or other issues, and Casey acted with urgency and integrity to support the tenant, but also to protect owner interest long term for their unit. Overall Casey is a pleasure to work with and I highly recommend him to any owner looking for an excellent property manager.

Casey was extremely helpful in understanding the housing and rental market on island. He was very…read moredetailed in his feedback, eager to help and effective in his communication. High recommend reaching out to Casey.

Over the past three years, our family has had the pleasure of working with Marnel Lozano at…read moreDestination Maui Realty. Her blend of exceptional real estate wisdom and personal warmth has found us a property and a place we truly call home. As both our agent and property manager, Marnel has been unwaveringly dedicated, guiding us with deep knowledge and promptness through every step. Marnel's exceptional professionalism and genuine care for her client's best interests have solidified a relationship built on trust and confidence. She's more than an agent; she's a cherished advisor to our family. Thank you so much, Marnel, for being a trusted part of our family's real estate story. We are glad to refer all of our friends and family members to you.

If I could give negative stars I would. This company; not…read moreonly handles short term vacation rentals but also handles long term occupancy which in both areas are nothing short of terrible, unorganized, unprofessional, and rude. Jenny Meekhof and Valkyrie Smith (Property Managers) Do bad business, lie to renters, and many other things which amount to an individual not being qualified for the job they are in. I feel bad for anyone looking to rent, hire them for management services and/or any involvement with them at all. If you are coming to Maui and looking for rental services, AVOID THEM AT ALL COSTS, if possible. If you have a home here and have property management needs, AVOID THEM AT ALL COSTS. They will not provide you with minimal necessary needs for comfort, but will provide you with dirty rentals, and then put the blame on you at checkout. Maintenance needs during your stay? You can forget about it. They will not attend to you, and you will be left out to dry. There lack of communication, lack of professionalism, lack of knowledge, is something no business should have in places of power. They are scammers. Please if you want to eliminate headaches and unnecessary confrontation; do not hire them and spread the word so that they receive no business. They should be permanently closed. This review is to provide awareness, so that no other hardworking family will be scammed and left disappointed.

Extremely unprofessional. They advertised a unit as sleeping four, but since the sleeper couch was…read morebroken, it only slept two. Their solution? they would give us an air mattress. I was expected to pay $200/night to sleep on an air mattress. The sheets reeked of a perfume that was obnoxious. I had to wash all linens before they could be used. The molding in the unit was falling off the wall. They refused to fix any issues. The couch had been broken for a year, as they acknowledge, but never put in their advertisement . They knew how bad it was and rented it anyhow.