Adam was great to work with. Communicated with me what is going on and made it easy for me to understand. Honest. Fair. I am happy with his service. His crew fixed a tire patch for me in less than 10 minutes when a couple other people (Firestone) told me it was not fixable. It's been over a month and good as new! read more

They charge you for an alignment on your car, where other "better" places don't. Ontop of that, luckily my dad decided to check to see if the lugs were on okay, and a couple tires had them pretty loose. Lastly, I noticed after driving around doing errands in the same day, my hubcap fell off - I've had this car for 12 years, and never a problem with a tire place until now. I'm so mad my hubcap is lost because these people can't even manage to put it on correctly - I would NEVER go back here EVER again. read more

Terrible quality. This is no better than jiffy lube. I would not let them touch my vehicle again

Called in with a short notice Adam and the staff were able to fit me in and get right to work. Even with an hour before closing. Very communicative and professional. Intentions to return with more work when necessary read more

Second time here being new to the area. It's close to home so I thought I'd give them a shot. One truck has 140k and the other is new. Either way, I have felt that they have not pushed any unnecessary work. Inside and shop areas are clean. Everyone has been friendly. Free air machine in front of shop a plus. Free tire rotations. Service coupons a plus. I recommend appointments vs walk ins. Car comes back clean and not boogered up to much. So far so good. A clean lounge and windows to arch from inside. No free internet and unable to change TV stations. read more

Mavis Discount Tire - Free air - Tires Near Me - Lebanon, Pennsylvania

Since my last review of Mavis, I decided to give them another chance since it has now been about two years since I was last there. I took the '15 Acadia back to them to fix the issue of the tires not holding air since they put them on. We would have to put air in the tires every few days in order to drive the vehicle. We will see how that issue is resolved in a day or tow but they wanted to charge me $175.00 for fixing four tires, when it is their installation process that is not right. I guess I should've known better than to go back to this place for anything vehicle related. Future customers beware!!! read more

12/9/2022 Previous review Took my vehicle in to get oil changed, inspected + emissions (Located at 1700 Quentin Rd, Lebanon, PA). While dropping it off, asked if they could do inspection first, then emissions - figuring if the vehicle didn't pass inspection, didn't want to waste money on the emission testing. Was told it was PA law that emissions testing had to be done before inspection. Whatever, no big deal - I learned something new today. Fun starts when location never called to notify me of an emissions problem. ODB2 sensor wasn't jiving with their scanner, so it couldn't get a reading. By default, the car fails emission - could be a legitimate reason, or a blown fuse causing a power disruption in ODB sensor. Was told I would need to take vehicle to a different garage that does diagnostic testing - Mavis couldn't do it. I'm annoyed, but OK. When my wife goes in to get the car so we can take it to the other garage, the cashier said to his supervisor - in front of my wife - "her husband is the one that was asking about the emissions. I bet he knew something about it." Cashier then says to my wife "here's your keys - maybe you can find a garage to push it through inspection." I've been going to Mavis for about 5 years, took both of my vehicles there, never had a problem. After today, I WILL NEVER TAKE MY VEHICLES BACK TO MAVIS. If you're going to talk bad about your customers, at least do it after they walk out the door. ************************ Business owner information Mavis T. Business Owner 12/10/2022 We're sorry, Nick. Our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you. ************************* So I responded to Mavis' Corporate request, and spoke to a very nice representative who apologized profusely for the conduct at the store, she said it never should've happened. Before hanging up she said if there was anything that they could ever do, feel free to call them. After two days, I decided to ask for a refund for my emissions test, since I wouldn't be going back. The nice representative said that it would have to be approved by the regional manager, and that they would call me within 24 hours. It is now 12/23 and I still haven't heard from Tyler, the regional manager. UPDATE 12/23 16:30 I am writing this after taking my vehicle to have diagnostics run on the OBD, and they had no problem connecting to my unit. Said emissions passed with flying colors. So Mavis is the one that screwed up, but yet I still had to pay for it. I'M GOING TO REITERATE - DO NOT TAKE YOUR VEHICLE TO MAVIS. UPDATE: 12/27/2022 10:00 Picked up car from other garage, spoke with technician who worked on my car - reiterated that their scanner had absolutely no problems connecting to my vehicle. It was either a Mavis technician problem or a Mavis equipment problem. Called Mavis again (3rd time), the representative was adamant that I was told by 3 different people that emission testing had to be done before the inspection. I agreed with her, and I was ok with that. I was not ok with with Mavis failing my car's emission testing because of a mistake on their part. The rep offered to contact Tyler, the regional manager, to see if we could rectify the issue. After the rep was done speaking with him, she relayed that Tyler would be contacting the store and they would be in contact to fix said problem, that Tyler was tired of dealing with the back and forth with this problem - yes, you read that right. So now I wait. I'll give the store 1 week to contact me until I call corporate back. We'll see how it goes. UPDATE: 12/28/22 13:13 Still no contact from store. I'll update again tomorrow. UPDATE 12/29/22 13:14 Still no contact from Quentin Rd Mavis Store or Regional Manager Tyler. Decided to add previous review so reader could see entire saga that has thus unfolded. Also added location so that customer can decide how to interact with location. Also thinking of emailing review to CEO and every other company email I can find so I can be sure management is OK with how their customer/former customers are treated. read more

I had a nail in my tire and they helped me out! Saved me some money by being honest about what's best for me. I'm 26 from Lebanon,Pa I recommend going there ! The Staff was very nice as well. read more

I have been going to mavis tire, rt72, lebanon pa, for a little over 5 years. Recently there customer service has taken a sharp downhill turn. When I first started going there they were great, then about 2.5 years ago it turned. I have had nothing but problems, they put my truck tire on backwards then disagreed with me, about which way the white wall faced, when the truck was in there parking lot. Then they installed a set of tire pressure monitors into my tires and they "forgot" to connect them to the truck, then wouldn't cover the cost of getting them connected. Then recently I had a set of 4 trailer tire put on, and they sliced one of the valve stems installing it, which caused the the tire to go flat the first time I towed it. Again wouldn't cover the cost of fixing there own mistake. read more

my manager called them in the beginning of the week to see if they could inspect my van if dropped it off they said yes, we can Friday and then they would give us a call when it was done Friday. I dropped the van off Friday morning. before the store opened up and was told to leave the keys and van card in a visible area. i left it right on the driver seat. we called mavis Saturday around 4pm to see if they were done with the van. They said "what van?" then they said ohh that work order got deleted because it didn't get done on Friday. We talked to the same LADY Saturday that we did on Friday. we said well is there anyway it can be done and they said we will have it done Monday. I called Monday the 29th of July at 4:59p.m. And asked politely if they can was done and the same LADY said we are about to pull it in and that it would be done by the end of the day. I said great I'll come pick it up later tonight. she said I will leave the keys on card on the seat. I came to mavis at 9pm. the van is NOT inspected and the Keys and card are not in the vehicle. YOU PEOPLE ARE ABSOLUTELY INCOMPETENT HUMANS. I HOPE THE LADY THEY WE TALKED TO 3 TIMES GETS A RETRAINING BECAUSE SHE IS JUST LYING TO PEOPLE. MAVIS IS A HORRIBLE COMPANY AND NEVER BRINGING MY VEHICLES THERE AGAIN FOR ANYTHING! COMPLETELY USELESS read more

My service there was great. Every time I go in the people are very nice and ready to help.

I have been going to Mavis for all of my automotive needs and they have been professional,friendly,and make you feel comfortable in their service center.They have gone above and beyond for me and I appreciate their experience and advice when it comes to giving me the best service at the best cost.Thank You to all of the Mavis Family! read more

I can't thank these guys enough. We had a flat tire going to our hotel from a lacrosse tournament. Not only do they do a great job.....they also gave us a ride to a restaurant free of charge so we could have a bite to eat while they worked on the car. read more

Buckle up for this paragraph because this was by far the best experience I've had while getting my vehicle serviced. My vehicle needed some unexpected work done to it after an inspection and Kayla was able to break down everything to me Barney style so I could understand. She took the time to walk me out to my car to explain everything when I was confused, was patient with my lack of knowledge, and answered every question I had (even the dumb ones). I'm not one to write reviews, but this is the exception. My friends and family will be going here from now on. If anyone here is second guessing going to Mavis on Quinten Rd, this is your sign to go to them. read more

Worst service, made a appointment only a week ago went to get my 4 new tires installed for my 2pm appointment to be told that they will not be able to get me in till after 3pm. Blocked out my day and would have to wait for them to get done. Told them I will take my business elsewhere. Went to Tires Plus and no issues. Sorry Mavis but you lost a repeat customer and a $650 sale, will no long do business with you. read more

I bought new tires from Mavis in December. While waiting, one of the staff came out and told me they had checked my brake fluid and it was "pure black" and needed to be changed. I told them no, do not change it. I had changed the brake fluid 2 months prior, in October. Upon receiving my vehicle back I checked and the fluid was clear. Very sad, I will never go back, cannot be trusted. read more

appointment was scheduled for 12 noon and we weee told it would take 30-45 minutes. or, they would update us by phone. we allowed one hour and 20 minutes. our car had not been moved from where we parked it. No reason given, only told they would get right on it. returned 40 minutes later and car was in service bay, but not on lift. 2 mechanics leaning on car talking. they then began working on it, though acted like they were doing us a. favor service was slipshod, customer service was rude and indifferent and price unreasonable, though they did reduce it after some haggling. seemed price was whatever they chose that day. a complete rip off read more

Away on a trip and had a grinding noise from rear passenger tire on van. Was able to make an appointment online for early morning and new brake rotors and pads replaced on rear tires in time to go back to hotel and check out. Very fair price to do the work. read more

I needed to get my tires replaced quickly and they were able to get me in with no problem. The employees were super friendly and did not try to push unnecessary repairs on me. It did take longer than I thought but everything was done right, so I won't complain. Thank you to all the employees from Mavis. read more

I went to Marvis in lebanon. I went here because my son Mike is assistant manager so needed an oil change. I didnt have an appointment but they got me in my son gave me his car so I could go home while Miguel did the oil change n safety check on blades,brakes etc. to make sure the car was safe. The staff is terrific from Tyler the store manager on down to all mechanics. They will treat your car as they do their own wives, mother,father vehicles to make sure you are safe on the road. read more

On the day of my appointment for a vehicle inspection the store's computers were acting up. This caused a little delay possibly in getting me out the door. The mechanics seemed very trustworthy: they informed me of low cranking amps on the battery and near inspection-failure brake pad thicknesses on rears discs. They did not pressure me in any way to have the work done there and then; I was relieved by the integrity shown to inform me of their findings and yet not pressure sale the ticket higher than the price of the inspection and replacement of a blown out bulb. The customers did not seem sensitive to the need for face masks, but the staff was more sensitive when in vicinity of a customer. They did not wear masks in the garage area when near fellow employees. If that is their culture, it does not offend me. I would indeed recommend this garage to others! They seemed honest and carried quality products. read more

The store just opened but the price for oil change, tire rotation and windshield wipes was $109!!!!!!!! Don't waste your time. Go down the road to Firestone better service and much better price. read more