Even wiki.answers.com agrees that my 2012 Jeep Liberty 3.7L Only takes 5 Quarts of oil. NOT 5.5 Quarts. And to make matters worse they charged me for a Whole additional Quart! My Dad always told me: "For a V6 engine it's 5 Quarts with a replacement filter and 4 Quarts without Filter. And if anything - it should have been less than 5 Quarts as the engine doesn't drain all the old oil unless the car stands for quite awhile. They tried to take advantage of Me; Tried! I immediately protested and got a $5.00 Disc.(for the oil not needed) And another $5.00 coupon in the mail. Also listed is 87 cents for a rag? Their only degrading themselves if pennies are important to them. Lastly, since my vehicle is a 4x4, it has Front Differential Fluid, Rear Differential Fluid and Transfer Case fluid - and I Only know they weren't checked as front desk man gave me the check off sheet. Yes! They do 'TRY' to take advantage of Women; But NOT this one :D read more

Girls - check your receipt. I was overcharged and luckily noticed it. They refunded my money, but it took almost a week for me to receive the refund. read more

Be Careful...My son bought in his 2000 jeep wrangler in for new tires when the truck was there the mechanic called and said he also needed brakes and alignment the bill came out to 1800 dollars one week later he was driving and heard a clunk took the truck to our regular mechanic and he said the frame was rotted and to junk the truck I think the tire store should have told him the condition of the truck before making expensive repairs but they just wanted to make a sale.Will not use them for repairs ever again! read more

These guys are amazing. We had just started out on a long journey from NYC to Denver on a Friday late afternoon. We got a tire pressure alert and pulled over to fill up the air and noticed a nail in the tire. We drove here and the guys got us in within 30 mins, checked all the tires, and pulled the nail out. The nail was less than a quarter inch and had done no damage. The guys drove our car to make sure the light on our dash went off, and when it didn't, plugged in the computer to fix it. Best part was... They didn't charge us a thing. Super nice guys and made our trip worry free. Can't thank these guys enough! read more

Mark and his service guys are literally the best and most professional guys around. They never try to pressure me to do extra stuff, they work quickly and efficiently, they even price match if you happen to find a better deal elsewhere (which you won't) I use them for every service my truck requires and would highly recommend them. read more

In today's world it is so nice to actually do business with guys that care treat you with respect and actually do a great job would recommend this place to everyone read more

Came in with an emergency since car broke on the highway while in a road trip with the family late afternoon on a weekend. Was received by Steven whom showed understanding of the situation and was able to put a mechanic quick on the car to evaluate the situation and was able to put me back on the road within an hour. read more

This place was great. Came in for an oil change and they had the best customer service from the beginning till the end.

Fantastic service all the time. Manger is a great guy, willing to help you out and provide good service. Buy your tires here- you can get the model you want online for a fair price and you've got free rotations for life. Never been asked to get some unnecessary service either! read more

I have been coming here pretty regularly for oil changes and tire rotations. I was due for an oil change and had a feeling it was also time for tires and brakes. The staff is awesome and the service is always top notch. They worked quickly and had my car ready when promised and for less than the original quote. I highly recommend this location! read more

nov 28 Mavis in Ledgewood did an oil change on my 2014 hyundai (or at least charged me for it). 3 weeks later the motor has blown up - the oil change wasn't done. mechanic who did the previous oil change found the oil filter he put on the car still there. looking at $1000s in repair read more

I got a flat tire on a Sunday and was looking for an open tire repair shop. Mavis appeared to be the only one that was open, but after seeing the reviews, I held off calling anyone. The Roadside Assistance person finally arrived and we started talking about getting the tire repaired. He said, (UNSOLICTED in any way by me) " just don't go to Mavis". I told him I was considering it because they were the only place open on a Sunday. He told me a story about a woman he helped the day before who had recently purchased brand new tires from Mavis. Apparently they neglected to balance the tires (?) or do some type of work required when one buys new tires, and she ended up having a serious issue. He led me to believe this was not an isolated incident with this company. He mentioned they were inexpensive, but apparently this comes with a cost. I wanted to post this not because I have any personal experience with Mavis but because the roadside assistance person was so emphatic in his message to me about them. I personally will take his advice. read more

I had the most wonderful experience here! Lee was incredible! Lee and Aaron helped me find tires with the money i had! They went above and beyond for me!! read more

I wouldn't reccomend using any Mavis services or locations. They are dishonest and take advantage. My tires wore out after one year on a car I rarely drive. They told me I had cupping and needed struts. Took to my local mechanic and all was fine. It's been a year and the struts are still good and still no cupping. I know other peoples who have had similar experiences with this company. read more

Had an appointment at 10:00am to have my flat tire fixed and it was never ready until 4:30pm. Serviceman was very rude to me in person stated I did not have an appointment. Avoid this business. If you don't know how to treat your customers you might as well close up shop. Gave this business 1 star since I was not able to give it 0 stars. read more

Worst experience I've had with a tire shop. I'm an hour away so I called twice before stopping by to make sure they had the tires in stock. They told me the tires were reserved under my name and that they would be waiting for me. I get there and no tires. The front desk guy said that most people just buy another kind of tire when this happens. That made me wonder how often this happens...definitely would not recommend. read more

This place isn't the same without Mark. Went a few months ago and was told my wait would be about 45 minutes (mid day middle of week). I didn't have an appointment so no big deal. 2 hours 45 minutes later they still hadn't taken my car in so I left. No communication at all. Tried to drop a different vehicle off today which is a fleet car. I'm just about at the counter and was greeted with " I won't get to your car today, fleet vehicles need an appointment". I've been coming here 15 years with my fleet cars and that has never been the case. But a simple "how can I help you" would've been the correct way to start the conversation. It's supposed to be 3 strikes and you're out, but I'm so annoyed at this place that I'm never returning. I'm sure they won't miss my business but if someone from STS reads this - you blew 15 years of loyalty with 2 terrible interactions read more

The new people running STS need to go. Bring back Mark. Terrible customer service. Terrible communication. Time to move on. Shame we use to like them read more

My last experience here was terrible but I've been coming here for years and figured I owed them another shot. I always make sure I'm the first one here in the morning for my oil change. First here should be first in..... here I am, 30 mins later and my car still hasn't been brought in. The person who checked in AFTER me has though..... Was chatting with a woman earlier and she said the manager here told her last time that "well, we aren't jiffy lube.... you want an oil change, go there!" Seriously? Mark was great.... this guy Lee is a nightmare and a huge powder keg waiting to explode..... can see he has anger management issues and should take an HR sponsored class on how to interact with customers..... at this point, I wish there was a jiffy lube somewhere close because I would be there right now. read more

The Manager Mark.. is an AWESOME guy and has gone out of his way to make sure my wife's car is serviced in a way that empowers her as a consumer. What does that mean: He never offers unneeded service, always does the work as promised and adds the little extras like explaining the reason and suggesting an alternative when appropriate. This service center is easily in the top 5% of car centers I have ever used way to go Mark. read more

Lee always goes out of his way to help you any way he can, The best customer service I have had in a long time!!!

Had 4 new tires installed in July before a long road trip. All the wheel weights fell off on the way home. next day was told the wheels were corroded so weight would not stick. Rebalanced with clip weights that also fell off on way home. Also got flat tire on trip because of improperly installed valve stem. Local garage repaired and balanced for me. These guys are clueless. Stay away! read more

Great service! My busted tire was covered by hazard protection thru TireRack.com, but a tire service facility was required to get authorization for the replacement tire and start the reimbursement process for me. Mark was very friendly, helpful and accommodating in handling that. Once the tire was delivered, installation was fast. Thanks! read more

The folks at this STS Auto Center go above and beyond to help. I've used this shop a number of times for oil changes, new tires, gas cap leak, and headlight out. They even checked the air pressure in my tires and adjusted the air when that's all I stopped for ---- they did this with a smile and pleasant attitude as if I was their most important customer. I highly recommend this place! read more

This was my first time there and I was extremely impressed! Excellent staff, neat and clean! Will definitely return for all my car repairs!

This is the second time this place has saved me. I had a flat tire about 2 miles from the shop. The lug nuts were too tight for my crow bar, so I was stranded. I called to ask if they could help or give me the contact# for a service truck. They instead came down to my truck in person, took off the wheel, brought it to the shop, replaced the tire and brought it back to install it. All of this happened within 1.5 hours! I was blown away. Knowing I was in a hurry, they had a refurbished tire they mounted to get me on the road. As many of you know, it is not a good feeling to be stranded and these guys went the extra mile for NO charge. I don't exactly know what makes a YELP review a "recommended" review, but you'll notice that I don't write reviews unless there is something very outstanding about my experience. I've had 2 at this place and these are my only 2 reviews, so take it to the bank! read more

I was calling around for tire quotes for the wife's rav4. I spoke to Kevin on the phone. He beat the price of the other tire store that moved from Randolph to ledgewood. I made an appointment for the next day. When I arrived Kevin was not there but Lee was. He honored the quoted price from Kevin. He also said he would check my alignment for free and if needed he would do it for a discounted price. He also asked if I had seen the tires. When I replied "no" he actually took me out into the bay and showed me the tires and explained why he recommended them. I was suprised in a good way that Lee would take the time to do that on a busy Saturday morning. He asked if I could leave the car bc Saturday is crazy there. He said it would take 2 to 3 hours. Sure enough 3 hours later Lee called and said the car was finished even with the alignment. He went over the bill b4 payment was made and informed me about a promotion the tire manufacturer was running and that I qualified for it bc I purchased 4 tires. I will take my vehicles here the next time I need tires. I felt they were fair and up front with me. No BS and free tire rotations for the life of the tire. It is getting harder and harder to find reputable shops with good honest people. Keep up the good work it is appreciated! read more