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    Madison Tire and Auto Repair

    3.9 (68 reviews)
    Closed • 7:30 am - 5:30 pm

    Services - Madison Tire and Auto Repair

    Auto brake repair

    Auto exhaust repair

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    Flat tire on my "new" tire minutes after leaving establishment

    STAY FAR AWAY! I have never been treated so poorly and rudely! NIGHTMARE! HORRENDOUS! DISGUSTING experience which ended in owner John forceful, arrogant, rude and disrespectfully speaking to me and in front of his employees. Sad I have to even give 1 star for this service & professionalism is a ZERO!!!! Extremely unprofessional! I paid $701 for 3 "new" tires. Over the phone I was quoted $630 "with service". Invoice gets text to me stating $701. Upon arriving the driveway where you pull up is filled with nuts, bolts, screws, nails. I'll need 4 more "new" tires just from pulling in and out of the driveway. First bad taste was when I made my appointment over the phone John was swearing while speaking to a fellow employee. More swearing when I picked up my vehicle where John was on a private phone call yelling "I need to pay $800 or I am going to be kicked off my insurance." I paid the bill, I went to my vehicle where I instantly noticed the tires were VERY dirty, filthy and scuffed, filled with rocks. My old tire looked newer than the 3 "brand new". I went back inside to ask John why the "new" tires looked so dirty and he blamed the rocks in the parking lot where the vehicle sat for 1 minute. Not buying that but ok. I politely asked, "How do I know the tires are new?" He said rudely, "They are new." "How do I know? Do you have a tag or receipt on them?" "They are new!" Bad taste. Bad feeling. As I drove away I heard a noise coming from tire and noticed the tire pressure light was on. I called Madison Tires back to mention the tire pressure light and "Patrick" instructed me to drive around for 20 minutes to see if the light with recalibrate. Ok. I did just that, ran an errand and when I returned to my vehicle my tire was flat. My "new" tire was flat. As I drove back to Madison Tire I called where I was told to come back and they will take care of it. As I pull back up and exit my vehicle John walks towards me saying UNACCEPTABLE! UNACCEPTABLE! Make yourself comfortable inside SWEETIE! I am female but don't talk to me like that. At the time I thought he had sympathy for the inconvenience of leaving with a flat, "brand new" tire. When I noticed they completed I walked into the office where John was surrounded by employees, he tossed the keys at me and said, "ALL SET." I asked why the tire was flat, he replied forcefully, "BAD day and BAD service". He explained the cap was not put on directly. Unacceptable is right John! To purchase new tires and leave with them flat is WRONG! I am leaving for a road trip in the morning. To feel unsafe! To pay for 3 "new" tires and not know if they are used or new. They don't look new! Hearing this and being concerned how dirty and scuffed I explained how unhappy with this experience and I would like some sort of confirmation these are 3 new tires. I ask for him to provide me a receipt or tag for the new tires. John said, "You get nothing!" That's when this interaction turned south. My old tire was cleaner the new I said I'm going to need a car wash these "new" tires are so filthy, he rudely said, "Good, go do that." I said, "I paid $700 for these tires" he cut me off and sarcastically told me "That's nothing!" That is nothing?! Who do you think you are John!? To be so unprofessional and speak to your paying customer that way. And in front of your employees. I again asked for proof these tires were new and he refused to, wouldn't and couldn't do that. It's because they are not. They wouldn't look SO WORN/DIRTY/FILTHY/SCUFFED if they were new. I asked for a second copy of my invoice and a man with an awful curtly hair mullet (not sorry) said "I already gave it to you." SO DISAPPOINTING! SO LIVID to receive such incompetent service, take no responsibility, be treated so poorly and to be short and rude and blame me! John said, "I don't like your attitude." You are way out of line John! I don't like to be SCAMMED JOHN! I asked why the tire was flat and asked for proof of a receipt or sticker tag that these 3 tires I paid $701 for were new. He refused and couldn't show any such thing. This business is called Madison Tires and you give me dirty filthy flat tires, and don't even know how to properly and safely install them! Mind you, I had been so understanding, polite, patient and kind with "John" this entire process, I was completely taken aback and extremely insulted. I was trying to support local instead of going to the dealer but a HUGE mistake on my part. Now I have to go back to my dealer to confirm these dirty, disgusting tires are even NEW! So if you are looking for a reputable place that handles your car with close detail and knows how to speak to people, this is NOT the place for you. DO NOT TRUST THIS PLACE !! and John LEARN HOW TO TREAT PAYING CUSTOMERS and then hire staff that knows how to do their job. If my dealership confirms these tires are used I will see you again soon John!

    Brand new stock parts I didn't ask for

    Complete horror story. Brought my truck in for a check engine light. John said it was because of my modified exhaust and I pointed out the exhaust was modified far before the light came on. He said he would look into it and determined it was an evap cylinder. Truck went in on Wednesday was told I could expect it that day. Wasn't ready the next day and he said Friday it would be ready. Friday comes and I end up picking up the truck without the work completed because I had to tow a boat over the weekend. Charged me 800 dollars and had my truck 3 days just to change spark plugs Change oil and plug wires. Check engine still on remote start still not working. I was stupid enough to send it back in on Monday and I come to find out at the end of the day he decided to install a new factory exhaust throughout the day instead of fixing the evap cylinder at which point when confronted he said take the car somewhere else because we apparently had an attitude. Obviously I'm going to be upset having my exhaust reverted to stock and my issue not fixed after him having it for 4 days. He didn't charge for the exhaust but now I'm stuck with 2 stock Chevy exhausts and will have to pay to have it removed and replaced. He also took my exhaust tip and refused to take the parts he decided to put on off. Check engine light still on remote start still broken. After this experience I would not recommend getting service here. It seems whenever they are slightly busy the quality of their work slips and they just try to get you out of there Also 800 for an oils change and plugs taking 3 days?? No thank you. They seemed like good people and people make mistakes but between such a large lapse in judgment and lack of willingness to make it right I cannot say I am by any means confident in them enough to send my car back there

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    1 month ago

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    21 days ago

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    30 days ago

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    5 months ago

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    4 months ago

    outstanding service, wonderful people, good prices. Highly recommend this local service provider.

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    5 months ago

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    11 months ago

    Exhaust system problem diagnosed and repaired in a timely fashion at a fair price. Knowledgeable, friendly staff. My go-to car mechanic.

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    11 months ago

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    11 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    8 years ago

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    8 years ago

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    3 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    13 years ago

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    6 years ago

    Awesome work on my Jeep thanks to Spanky and John! Very honest hard working guys. They do very fast work and very affordable

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    7 years ago

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    7 years ago

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    13 years ago

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    6 years ago

    Great service. Could have easily sold me 4 new tires but they did right by us. Will definitely be back when I do need tires.

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    11 years ago

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    8 years ago

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    7 years ago

    Friendly people, fair prices, easy drop off and pick up and I trust them not to suggest unnecessary repairs.

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    9 years ago

    The best service in every way! Not only is everyone extremely nice but they also do great work and the prices are more than fair.

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    7 years ago

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    9 years ago

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    15 years ago

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    8 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Madison Tire and Auto Repair

    Review Highlights - Madison Tire and Auto Repair

    “Despite it being a chaotic, busy time with skeleton staff, John was incredibly accommodating.”

    Mentioned in 18 reviews

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    Community Service Station of Madison - My office on a daily! Intake manifold replacement on a Ford E250 Van! Fun times

    Community Service Station of Madison

    (4 reviews)

    I took my car to be inspected on Saturday April 25th. I spoke with Pam and she said she had to…read moreorder a cap for gas so it will pass inspection. I ordered it and asked when car would be ready. She told me to come Sunday after 8 am to Pick it up but I had to drive it so computer registers it and come back on Friday. When I went to pick my car up with all paperwork such as insurance and registration and proof of title it was not there. The nice kid working in Sunday am said I'm sorry but we gave your paperwork to someone else. I said huh, that has all my info on it. I said is someone bringing it back. I called Pam 10 times and never responded or text me back to help solve it. I had to take the other guys paperwork and call him to see if he had my info. Needless to say they had his wrong number so I then had to find it on my own. I called the guy who took my info and asked if I can get it. The service station and Pam never called me to try to help or solve thier error. I won't be going there again with how careless they were. Anyone could have taken my info and car title.

    I cannot recommend Community Service Station of Madison more highly. They are not only extremely…read moreefficient and knowledgable about all vehicles, but Pam and her employees provide a level of customer service that you simply don't see anymore and at extremely reasonable prices, no less!! I will continue to use whenever any of my vehicles need service!!!!! I wish I could give them ten stars!! Frank G.

    Madison Tire and Auto Repair - tires - Updated September 2026

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