STAY FAR AWAY! I have never been treated so poorly and rudely! NIGHTMARE! HORRENDOUS! DISGUSTING experience which ended in owner John forceful, arrogant, rude and disrespectfully speaking to me and in front of his employees. Sad I have to even give 1 star for this service & professionalism is a ZERO!!!! Extremely unprofessional! I paid $701 for 3 "new" tires. Over the phone I was quoted $630 "with service". Invoice gets text to me stating $701. Upon arriving the driveway where you pull up is filled with nuts, bolts, screws, nails. I'll need 4 more "new" tires just from pulling in and out of the driveway. First bad taste was when I made my appointment over the phone John was swearing while speaking to a fellow employee. More swearing when I picked up my vehicle where John was on a private phone call yelling "I need to pay $800 or I am going to be kicked off my insurance." I paid the bill, I went to my vehicle where I instantly noticed the tires were VERY dirty, filthy and scuffed, filled with rocks. My old tire looked newer than the 3 "brand new". I went back inside to ask John why the "new" tires looked so dirty and he blamed the rocks in the parking lot where the vehicle sat for 1 minute. Not buying that but ok. I politely asked, "How do I know the tires are new?" He said rudely, "They are new." "How do I know? Do you have a tag or receipt on them?" "They are new!" Bad taste. Bad feeling. As I drove away I heard a noise coming from tire and noticed the tire pressure light was on. I called Madison Tires back to mention the tire pressure light and "Patrick" instructed me to drive around for 20 minutes to see if the light with recalibrate. Ok. I did just that, ran an errand and when I returned to my vehicle my tire was flat. My "new" tire was flat. As I drove back to Madison Tire I called where I was told to come back and they will take care of it. As I pull back up and exit my vehicle John walks towards me saying UNACCEPTABLE! UNACCEPTABLE! Make yourself comfortable inside SWEETIE! I am female but don't talk to me like that. At the time I thought he had sympathy for the inconvenience of leaving with a flat, "brand new" tire. When I noticed they completed I walked into the office where John was surrounded by employees, he tossed the keys at me and said, "ALL SET." I asked why the tire was flat, he replied forcefully, "BAD day and BAD service". He explained the cap was not put on directly. Unacceptable is right John! To purchase new tires and leave with them flat is WRONG! I am leaving for a road trip in the morning. To feel unsafe! To pay for 3 "new" tires and not know if they are used or new. They don't look new! Hearing this and being concerned how dirty and scuffed I explained how unhappy with this experience and I would like some sort of confirmation these are 3 new tires. I ask for him to provide me a receipt or tag for the new tires. John said, "You get nothing!" That's when this interaction turned south. My old tire was cleaner the new I said I'm going to need a car wash these "new" tires are so filthy, he rudely said, "Good, go do that." I said, "I paid $700 for these tires" he cut me off and sarcastically told me "That's nothing!" That is nothing?! Who do you think you are John!? To be so unprofessional and speak to your paying customer that way. And in front of your employees. I again asked for proof these tires were new and he refused to, wouldn't and couldn't do that. It's because they are not. They wouldn't look SO WORN/DIRTY/FILTHY/SCUFFED if they were new. I asked for a second copy of my invoice and a man with an awful curtly hair mullet (not sorry) said "I already gave it to you." SO DISAPPOINTING! SO LIVID to receive such incompetent service, take no responsibility, be treated so poorly and to be short and rude and blame me! John said, "I don't like your attitude." You are way out of line John! I don't like to be SCAMMED JOHN! I asked why the tire was flat and asked for proof of a receipt or sticker tag that these 3 tires I paid $701 for were new. He refused and couldn't show any such thing. This business is called Madison Tires and you give me dirty filthy flat tires, and don't even know how to properly and safely install them! Mind you, I had been so understanding, polite, patient and kind with "John" this entire process, I was completely taken aback and extremely insulted. I was trying to support local instead of going to the dealer but a HUGE mistake on my part. Now I have to go back to my dealer to confirm these dirty, disgusting tires are even NEW! So if you are looking for a reputable place that handles your car with close detail and knows how to speak to people, this is NOT the place for you. DO NOT TRUST THIS PLACE !! and John LEARN HOW TO TREAT PAYING CUSTOMERS and then hire staff that knows how to do their job. If my dealership confirms these tires are used I will see you again soon John! read more