I had a very disappointing experience at Christian Brothers Automotive (Montgomery Mall, 565 DeKalb…read morePike, North Wales). My son brought in our car to have both rear brakes replaced. He provided the parts and was quoted about $300 for labor. The shop only replaced one rear brake, discovered the other caliper was seized, and then reassembled the car without calling us for options. Afterward, they informed him the vehicle was unsafe to drive but still charged the full $300 labor fee -- despite not completing the job. To make matters worse, they didn't even have the caliper in stock, leaving us with no solution. This was unacceptable. The lack of communication, releasing an unsafe car, and charging full price for incomplete work shows poor customer service and questionable business practices. Customers deserve honesty, fair billing, and consideration for safety, none of which we experienced here. Thomas Stevens was very dishonest, stating that we resided out of town on our invoice, when we live 15 minutes away from this location. Here at this location, they consider everyone else's position, but the customer. Their practices are unethical, immoral, and unjustifiable. My recommendation is that you search elsewhere for your automobile services as this franchise is anything but Christian based. I have reached out to the owner and I am waiting on a response. I will update this Post upon hearing from the Owner, Chip Eissler. I'm not sure if they're even recognized by the Better Business Bureau. I will look into it.

It all started with a small taillight bulb. I was treated with warm welcome and genuine listening…read moreand given options. The light bulb was ordered by Tom S. Unfortunately I needed to wait until inspection, due to personal difficulties and the patience was commendable. I really appreciated the kindness and support as life seemed to be out of my control. After the thankfully passed inspection, the car battery had been struggling in cold weather. So as my CBA Mechanical technician Matt was examining the vehicle and battery the alternator gave up. I appreciate how Tom Steven's, CBA Service Manager, careful checked together with Matt all options before deciding that I needed a new alternator. And to make matters even better, they helped me find a replacement alternator that was reasonably priced and quality condition. Since my car is older I was not wanting to pour money into repairs. The communication given to me and updates was so helpful and comforting. I was always aware of what was needed or happening. The diagnostic report and videos on each car concern was outstanding! And I mean outstanding and very informative as to how my vehicle is performing and why certain maintenance must be done. No pressure just made aware. Thank you Tom and Matt for making my car better and safer. I recieved and oil change, steering and brake fluid flush. And even more was able to have my headlights cleaned and trunk mechanism fixed so it wouldn't not fall on my neck. These many decisions were made together and the bill was not a regret but a privilege. The writing of this review is not just to praise Matt and Tom who were the best, and Chip, CBA owner, who shuttled me home and brought me back at completion of vehicle inspection, maintenance and several repairs. I really want to let anyone needing car care and /or repair service to try CBA. (Christian Brothers Automotive)!!! I truly recommend Christian Brothers Automotive! I want to close with a big thank you to AJ, Patrick , Anthony who answered my calls so welcomingly. Also Chip who helped me get home and back. So so good of you!!! And of course Tom Steven's who coordinated all the concerns so relaxingly and smoothly between Me and my Service Technician Matt, who gave quality workmanship and a more functional and safe vehicle for me to drive now!! Thank you Christian Brothers Automotive staff - what a team! I am glad you are here!

Sorry maybe long, but sincere. First time using North Wales Service center. I've lived within…read morewalking distance for many years and for whatever reasons, I never needed their service. And this time, I honestly did not either. I have a unique vehicle with a 2.4L GM engine. (Polaris Slingshot) Polaris dealers are all overwhelmed with Polaris vehicles service and there is months wait for scheduling. This happens to be a starter replacement on a GM engine. I chose to reach out to a local business. Back on the road weeks earlier. Dean and Chris were both so honest, accommodating and pleasant to work with considering today's business world. Highly recommend using them.

If you need an oil change or any other work done on your car, this place is it. They really go that…read moreextra mile on top of just changing the oil. Also helped me get out of some legal trouble. (only needed an inspection). Plus its right by the train station so you can hop off and pick up your car and be on your way.

Great work, price, and people. Easy to make appointments. I have used them throughout the years…read more Ray.

I felt they did the job for a fair price. Also Friendly to talk to while waiting.I do intend to…read moretake my car back when in need of more services.

Dropped my car off and left all my documentation in the key drop-off. They have a box that you pull…read moredown to the right of the door with the key drop slot, and it has a pen in there, envelopes, where you can tick off the things that you want done and write in anything extra. Loved that extra little bit of care because nothing drives me crazier than trying to find an envelope and pen in my car because there's nothing but a key drop slot in the door in so many other places. They think of the little things. I had made my appointment online a couple of weeks before using one of the flyers that came in the mail, I scanned the QR code. I did put it in my phone as a reminder however I actually put in the wrong day, I would have been a day late however they sent me a reminder text to let me know that hey your appointment is coming up. Amazing, and very timely! I spoke mainly with Brandon and in all my years I have never spoken to any car repair place and receive such great service. He listened to my concerns as I have a few because my car is older. They kept me apprised of every step of the way. From initial diagnostics, when they finish them they sent me a link that took me to a website but not only detailed information about what needed to be done, but also recommendations with PICTURES to show what they were talking about. I was able to show them to my brother who was mechanic in New Jersey he said I see their concern and he agreed on their diagnostics, but we're getting rid of the car within a year so no need to do those things right now. When I spoke to Brandon we talked about what needed to be done for the inspection, the things that I wanted to have done extra including the oil and having an A/C repaired, and there was zero hard sell of any of the other options that were recommended but not needed at time of service. I have never had such an amazing experience at a mechanic shop in all my years and I can guarantee I will never go to another auto repair shop as long as I live in this area, I finally found the best mechanics around and trust me I've been to probably just about all of them including dealerships. They are absolutely outstanding and it didn't matter who I spoke to on the phone they were great, Brandon stood out as exceptional. Thank you Ross for the detailed Diagnostics.

It's seems hard to find a mechanic that you can trust, but C&J of Lansdale is just that…read more I've been going to C&J for a few years now, and they've always been great--but this last experience really reminded me why I trust them so much. I had a tricky battery issue that they helped me sort out over the past week, and they were nothing but honest, patient, and helpful the whole way through. They kept me updated, explained everything clearly, and even though my car had to stay overnight twice, once the issue was identified, they didn't charge me for the fix! On top of their top tier service and fair pricing, it's the peace of mind that they offer that sets them apart. I couldn't recommend them more.

I am pretty sure Matt and staff saved my life and possibly others. My headlights were going on and…read moreoff on my drive home. That was just an awful feeling. Not only did they repair the issue but Matt saved me a lot of money compared to what a dealership would have charged me and better yet, I had my car back in day and a half. Not once in all the years that he has serviced my car, have I not been satisfied. It is difficult to find a great auto repair shop, let alone an honest one.

Always upfront with what needs to be done with my car and timely for a fair cost. Knowledgeable and…read moreprofessional. Would recommend.

This shop will TAKE YOU FOR EVERY DOLLAR YOU HAVE! AVOID!!!!…read more They do not do what they say they are going to and they charge you through the teeth. If my car broke down in front of their shop, I would phyically push it 20 miles... uphill... in the snow... barefoot over broken glass before I use them again. AVOID LIKE THE PLAGUE They used to go by 'AAA Automotive' but changed their name to try and clear the history..... do not go here!

I had my car inspected over a month ago. Prior to going in to pick up car, William let me know…read morethere were some estimates on repairs that he would provide me with the paperwork for. When I arrived he didn't have the paperwork. William reported that he would email it to me. A week goes by no email, I call and speak with Mike who says William will get back to me. Another week goes by, I call to follow up, Mike said he or William would email me that day. Today, 4/12, I still have not received it. I spoke to Mike who reports someone will get back to me. Despite expressing frustration that this is the third time I've called, there was a lack of accountability. "Sorry" goes a long way. Customer Service could use a lot of improvement.

Telford Auto recently worked on my wife's car. The repaired a issue with the front suspension,…read morealso did the oil change. They were very fast, and very affordable. I can not say enough good things about them.

After moving I needed a new repair shop, and after finding them I am sold! They had great customer…read moreservice and I am happy with their work.

I've been going to Marcos Auto since 1988. He's worked on all of my vehicles, my families vehicles…read morefriends and other. He's always been honest, and trustworthy. If you come to him with a problem, he and his team are swift to fix the issue. Please know he does more than auto repair. He's also able to do custom work too. Being that he restores vintage barracudas, you'd be surprised what he's able to do if you just ask. As I said, I've been going to Marco since 1988 and he's done the basics but has also been gracious to do custom work for my vehicle. There's no catalog to look at, you have to share your idea and from there, you'll be able to create the ultimate vehicle for you. Things he's done for me: Several sets of rims & tires, from 16's to 20's Suspensions including sway bars, lowering springs & strut tie bars Header & exhaust Alarm Horn Blasters Air Horn Air chargers Chroming Body work Special order parts for performance Tow hitch Body molding As you can see, he's able to do more than just work under your hood and car. He's well versed in auto architecture. Only thing you need to be aware of is you'll need to be prepared to leave your vehicle a day or so. You don't want to rush him, you want to give him enough time so he can do your job right the first time. He's like family and I know you'll trust him as I do.

My family and I recently moved to the area and found Marco through Yelp. His rave reviews motivated…read moreus to move forward with Marco when we had an issue with my wife's vehicle. Since then, Marco is our go-to mechanic. As a mechanic, he is honest and will go the extra mile to help you out. If you have kids with you at the garage, he might dust off some toy cars so that they can play with some toys while you are getting your vehicle fixed! I'm honestly concerned posting this since I don't want the secret out about an amazing mechanic but Marco is totally worth it. If you have a vehicular need, I highly recommend reaching out to Marco!

(I've been renting a car for the past few months and the company that I am renting through chooses…read moreto have their cars serviced here.) For the last two service jobs, I was underwhelmed. They got everything done very quickly and efficiently, but I felt that more could have been done, especially considering the fact that I am constantly on the highway. Sometimes, due to the way the car would drive, I felt intimidated by taking long trips on the highway, especially knowing how Philadelphia and NY drivers can be. Your car has to be in top notch condition and you have to be a skilled and aware driver. Today, I was just dropping the car off for a simple oil change, and I wasn't expecting this experience to be any more unique than the last. As a woman, walking in to any car service provider is intimidating, and as a woman who knows cars very well, I don't get taken seriously when I bring certain things to most repair center associates attention that are a concern of mine. I know when someone has rushed through a service, skipped steps, etc. I can't tell you how many times I've asked someone to check my tire pressure or alignment for them to say that it's fine, only to find out that it could have been better. Well, I picked the car up, jumped on the highway, and let me tell you, the car is driving like I just picked it up off of the lot. I don't know what has changed within the past few months, but whomever worked on my car TODAY deserves some sort of recognition because they definitely know what they're doing and do it very well. I hope that they know that there are people out there that pay attention and care about how their car drives and appreciate people who are willing to go above and beyond to provide service that everyone deserves at a reasonable price.

Don't bother. I made an appointment and said I'd need to wait there. They estimated 1-2 hours for a…read morestate inspection. After they did nothing for an hour they revised the estimate to another 2 hours. There was someone there before me waiting as well. We both left. Useless! Why take an appointment!?

They are 50/50 in whatever they do. Not very bad. But could be improved a lot. One of the service…read moremanagers is a waste of time for many serious customers. If only stores could understand this quote below, everyone will love to go back. Mahatma Gandhi: "A customer is the most important visitor on our premises... not an interruption to our work, [they are] the purpose of it".

I called on Thursday to schedule a tire replacement and was instructed to drop my car off Saturday…read moremorning to have one tire replaced. Upon arrival, I discovered that my appointment had never been added to the schedule. After waiting nearly four hours, I ultimately decided to take my car elsewhere. Additionally, the customer service experience was disappointing (I dealt with the owner of the establishment), especially considering the facility was not busy and was completely empty. Overall, the lack of organization and poor customer service made it a very frustrating experience. Who knew there would be so much hassle for a simple 1 tire change.