They are 50/50 in whatever they do. Not very bad. But could be improved a lot. One of the service managers is a waste of time for many serious customers. If only stores could understand this quote below, everyone will love to go back. Mahatma Gandhi: "A customer is the most important visitor on our premises... not an interruption to our work, [they are] the purpose of it". read more

I called on Thursday to schedule a tire replacement and was instructed to drop my car off Saturday morning to have one tire replaced. Upon arrival, I discovered that my appointment had never been added to the schedule. After waiting nearly four hours, I ultimately decided to take my car elsewhere. Additionally, the customer service experience was disappointing (I dealt with the owner of the establishment), especially considering the facility was not busy and was completely empty. Overall, the lack of organization and poor customer service made it a very frustrating experience. Who knew there would be so much hassle for a simple 1 tire change. read more

I booked an appointment to have my tires replaced at the Montgomery County Pa location. My appointment was set for 7/2/26 at 11:00 am. When I arrived at the store at 10:40am, I told the person behind the counter that I was here for an appointment. He then asked to confirm my phone number and I stated that I would stay and wait for the car. He then got all hissy and stated that he wont be able to get to my car today! I said that I had an appointment. He then told me how it was 100 degrees out and that I was an hour late for my appointment. he then stated that I was sent a text message yesterday at 10:30 am . This is exactly how the text message read --( Reminder from Tires Etc about your appointment for Thu 7/2. To change or cancel, please call store ASAP. Reply STOP to opt out of texts.) I had no intention of changing or canceling my appointment so no call was made . I understand that it was expected to be severely hot weather today and would've completely understood for them to postpone my appointment to a more suitable day for the tires to be replaced, had I received some sort of communication in reference to that. Instead I was talked to by a completely rude and obnoxious store manager named Mike. I have bought 2 complete sets of tires from them in the past, and was prepared to buy a third. But I will never buy another thing from this place again. Your company really should learn how to treat customers. read more

I had a 3 o'clock appointment I showed up at 1:45. I was told I would have to leave the car until tomorrow and leave it for the day. what's the sense of having an appointment read more

I needed 2 tires made an appointment, told me to drop car off. I had planned to drop it off but my friend got sick and couldn't pick me up. I told the guy this and he said he didn't know how long I would have to wait. No body else is waiting so why wouldn't they do my car next? After sitting there for 2+ hours I went for a walk and saw my car still in the same spot. I had the feeling I was being punished for waiting. I think I would rather pay a little more and get good customer service. read more

Called due to an emergency (flat Tire) as recommended on the website. Guy said they didn't have any room all week. And he kept calling me "Boss". Called a competitor and there were more than accommodating and the man addressed me "Sir". Forget this place. read more

After failing the safety inspection at Tires etc. I went to Tommy Karr in Chalfont. Passed....Enuff said. The Karr shop has my business from now on. read more

Very knowledgeable and reasonable prices. They were very fast in service. I would recommend them.

The whole experience was just so unsettling and they tried to add unnecessary pressure to make more money for the company. I brought 4new tires to the shop they didn't even put my doughnut back under my car they just toss it in the trunk so I called and they gonna tell me to come back in but that location was out of my area. I won't be going back nor will I ever send anybody to Clifton Heights location read more

Warning about Tires Etc. on 616 Upper State Road in North Wales, PA. DO NOT go there!! They told us our car axle needed repair and "fixed it" allegedly. One day later, our son was driving the car and the axle dropped and damaged the transmission where you couldn't change gears or put into park. Luckily this time, no injuries occurred. There was a huge repair cost. Tires Etc. would not pay for the repaired damage that was required from the car dealership. Tires Etc. tried to blame the parts folks and just delayed. When reaching out to Tires Etc. and speaking with Mike and Marshall (from their West Chester regional division and Mike's supervisor), they both became very angry on my follow-up calls on rectifying the situation. Mike refused to speak to us and just "passes the buck" to Marshall, who sides with Mike. Do your customers right Tires Etc. This could have been easily resolved by paying for the damage and repairs to fix what your services did not provide in the first place. Thank God no one was injured (this time)!! We had two cars there at the same time and they stated both needed axle repairs. They are a horrible business and do not stand by their repairs. Avoid them if you value your cars. read more

Tires Etc - Tires Etc. on 616 Upper State Road, North Wales, PA - Auto Repair Near Me - Montgomeryville, Pennsylvania

This is the 2nd year I've been using Tires, Etc. for inspection and tires and other auto work. I was really impressed that the same folks who were there last year were still there and they were just as nice as before. The service went well - inspection done - a few problem areas fixed as they suggested. Everything was explained so well. They even saved me from purchasing a new battery as it tested out fine - just needed a little cleaning. The area where you wait is nice - chairs comfortable, coffee good and I do need to report that their bathroom is huge and SO CLEAN!! (unlike what you would expect from an auto repair shop). It has a baby changing table and enough room for to enter with my mobility scooter. Once again - I am so impressed! Good job Tires, Etc.!! read more

I changed my cabin air filter engine filter with them only to see a tear on my upholstery! They also dirty the car and don't cleanup. Avoid this cheap place at any cost!! read more

Beware, their $45 inspection is a bait. They will manage to find something wrong even in a car several months old, then charge you for the "repair." read more

The tires are cheap enough, but I would not have them do anything else on your car. It seems like they try to get you to have work done on your car that you don't need. I don't think they are having trouble finding quality employees. The counter person was very nice. read more

Unfortunately, my review follows suit to many other reviewers for this place. Had an appointment scheduled for 11:00am and was sent an email the day prior: due to a labor shortage there might be a longer than usual wait time, no biggie. Showed up at my assigned time and was told that my appointment was not written in which was odd (want to mention I just went in for an inspection). I understand how labor shortages can be, but I did not receive a call until around 4:30pm and on top of that they provided a long list of services that are required in order for my vehicle to pass inspection. I am going for a second opinion, as the entire experience felt sketchy and left a bad taste in my mouth. Would NOT recommend this place to anyone, especially if you value your time. read more

Customers aware !!! Inspection scam at 616 Upper state Rd North wales. I was told I need two front brake rotor replacements and charged $450 . b/c my inspection expired the same day, I was naive and agreed to have it fix. While I waiting at the shop, I did some repair record check, my last replacement was 2 years ago and the car drove less than 15K miles. there is no way it does not past the inspection. Later on, when I asked to cancel the job, they told me the break were already removed. Here is the kick! They charged a flat rate for labor of $250 for this job. Where the work should be less than a hour. To sum it up! Dishonor, Ripoff and do not fall for the advertising. This is the last place you want to bring your car to fix. read more

I made an appointment to have my Silverado tires installed. They have 1 lift that can handle larger vehicles, so that was a little upsetting, but nonetheless I was in and out in a reasonable amount of time. I have been back there 3 more times just dropping off rims to have tires installed and each time I got great service. read more

Cheap tires but crap service, they are not equipped to handle any type of truck or large tire vehicle

If I could give this place no stars I would! Don't bother making an appointment...I made a 1:00 appointment to buy 2 new tires....called before I went over to make sure they had the tires...then when I got there was told not to wait because it would be 2-3 hours before my car was done. I told them I had a 1:00 appointment I made online and he basically said they really don't go by appointments! I had to find someone to pick me up ...and arrange for someone to take me back when they were done. I got a phone call @4:00 telling me my car wasn't done because they didn't have the tires I wanted...and tried to sell me much more expensive tires. Needless to say I picked up my car and will never go back! They are known for consistently "up selling" every person that comes in their door...especially women....they get bonuses for doing it. So yes, their prices sound good....but you'll leave there paying much more in the end for services you never needed! read more

I usually buy my tires from tirerack; drive down, pick them up and come back. I get a rebate on the cost because I pick them up. no sales tax. I love driving so it's a great trip. saving ~ $125 is worth my time. didn't do it this time; went here and ordered the tires. had them balanced, etc. while it was in I had them do an inspection; I knew it probably needed brakes, about 42000 miles. passed with flying colors... about 2 weeks later I get a brake warning light; and then a brake replace warning after that. these guys had an opportunity to get a brake job added to their bill. but didn't. so I spent a few more hours at the dealership getting it fixed. my savings was short lived. did I really save anything? my time has some value and the joy waiting was not there. the dealership had coffee, coke and snacks; and the job got done. I'd buy tires there again; that part was fairly cut and dry. But the appointment just gets your name on the list for the day; after that... Oh yeah, and I just dropped in at the dealer. This place had the opportunity to shine; kinda off the beaten path, reasonable prices and front end staff was friendly. From there it plummets... read more

I wish I read the reviews before bringing in my vehicle. They trap you with the $40 inspection deal, and tell you your vehicle needs unnecessary works to pass inspection. I brought my car in on Saturday, They fail my safety inspection and told me I need new brake pads and rotors. When I discovered my wheel lock key was missing and called them on Monday. They said the manager was not in and I will get a call back on Tuesday. I called on Tuesday and the manager told me his mechanic worked at the dealer before and has a master key, and told me they didn't touch my wheel lock key. So I guess his mechanic stole the master key from the dealership he worked at ??? STAY AWAY from this place! Find a mom-and-pop shop to service your vehicle. Places like this are franchises, they try to sell you unnecessary works and do not take responsibilities for their mistakes. Read other reviews and you will see. I took my car to a different auto shop and was told my break pads should be good for 1 more month of driving and do not need new rotors. I brought my car in in Saturday and discovered my wheel l read more

I got a great deal on my new Continentals at this place , but it wasn't easy. I have been here before and I really like their knowledge and passion for tires. The had my tires in stock and I took it in a Friday .... I get a call about 3:00 pm that can't find my wheel lock , I tell them it's in the trunk. He texts me it's not on the trunk so I say I'll pick t up visit lexus and get one. I pick it up , don't open the trunk because how difficult is to to look for a wheel lock in the trunk. I don't remember if it was there as it's a newer car.... I pick it up drive to lexus and open the trunk and there's my wheel lock ! The good news is they are open Sunday and I was able to get the new rubber installed. Manager was very apologetic and I could tell he was embarrassed. Nice hits and it wasn't a big deal , just a little inconvenience. Definitely saved me some money so it was worth it! Definitely my go to place for tires! read more

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They have good pricing on the surface, but a In reality there service and credibility are extremely low. I made an appointment online for 11:00 a.m. was told it would be a couple of hours call back at 1:30 and they said they were backed up and just pulling it in... Stopped in at 2:40 am I goodness they were just starting on the car.....Also even though my tires have been rotated 9 months ago they couldn't seem to get the lug nuts off without ruining them and charging me $60 for five lug nut that they damaged... I have learned my lesso the overall experience very poor. They lied to me twice throughout the day about timing... I damaged the lug nuts and overcharged me for them.. I would go into previous experiences which were also negative so I guess this one's on me read more

If you want to feel completely ripped off visit Tires Etc. After being quoted a price of $650 for tires I was given a bill for $803. Never going back there again read more

State Inspection Scam at 616 Upper State Rd, North Wales, PA 19454 - posting here as Google hides negative reviews ..I have a newer car with 29k miles and inspection was supposed to be a formality but they asked if I'd like 30k mile service which I was able to refuse. Next they said the wiper blades are old and I MUST Buy from the Shop otherwise the car won't pass inspection. BRIAN WOODS pretty much forced me to buy and sold me the cheapest trico metal wiper that streaks and doesn't make full contact for an additional 49.98 as Premium Beam Wipers. I disposed those 5 dollar trico metal wipers a month later as it kept reminding me of the incident. Later checked about the shop with friends and they said the shop is known to advertise cheap inspection and use that to upsell to pass inspection, one of them was forced to change the front axle on Accord that was less than 50k miles .. never setting my foot In tires etc. read more

Made an appointment for 12:30 PM two days prior to the appointment. Arrived with my car at 12:20 PM. I just needed the oil changed. At 1:45 - the man who checked me in came over to me and asked how to start my car. An hour and fifteen minutes Past my appointment. I assumed he was coming to tell me it was done. smh During that hour and fifteen minutes of sharing the waiting room - no one ever said a word about the car still sitting in the parking lot Not being worked on. I'm new to area. They had a chance to win me as a new client. Instead - I'm leaving this review and never returning. Do better Tires Etc. My time in Just as valuable as yours. read more

I made appointment for inspection I drive 30 minutes to get there and then told me they cannot do it what a joke and he smiling

If having your car returned to you with grossly overly tightened and undertightened lug nuts is OK with you, then this is your place.

Charged me $100 to put in 2 headlights! A 5 minute job for $100! Never again, AVOID they're a rip off!

I took my jeep there to get 4 new tires that were 33x12.50x17 they ended up giving me 32x10x17 and claimed they are equivalent to the same. Which I've worked on cars before and even to the normal persons eye they aren't even close. They also claimed that I had no oil in my car which also wasn't true and that I need it new rotors and brakes also wasn't true. Now I'm out a lot of money and have tires that I don't want. would highly suggest never to go to this place they are the clear example of a shop that scams people for more money. read more

Carrot-stick approach. Needed two new tires, the in store pricing had been 91.-/tire. Once they were done with adding all costs, valves, balancing, alignments, taxes, EPA fees, the two tires came out at 452.-! For the statistic aficionados: a 248% increase over the discount(!) price. In addition, they did not want to work with my after market warranty insurer but handed me the phone to talk to the agent. Now that's what I call a nice scammer return! read more

515 W Baltimore Pike, Springfield, PA 19064 Be carefull, thet are good selling people, very nice talker but they will try to get as many repairs as they can,, even if you dont need it. $$$, it will cost you . Cheap inspection, but at the end expensive trip. They make up repairs that you need for you inspection, or they wont pass it, so you have to pay whatever they want. And with the tires, same deal, overcharges, high price, haz road, alinement,... $$$, stay away from here... scammers... . read more

Great service by knowledgeable mechanics! Fast, reliable and affordable. Got great prices on tires for our Jeep! read more

Tires Etc - New General Grabber Tires - Auto Repair Near Me - Montgomeryville, Pennsylvania

This place is run terribly. Appointments mean nothing as inexplicably they only have one person working on cars. The front desk person looks and acts like he quietly quit. I don't think I would go there if I broke down at their front door! I would pay to be towed elsewhere. A real poorly run business that shouldn't be open without proper management - all COVID excuses to the contrary. You can only get away with that narrative so long. Bad management is bad management! read more

This place is horrible. Twice, brought a new car in for inspection/emissions. Both times they said I need over $600 in work done, just to pass inspection. Asked them to put the info in writing and they balked at first, then wrote it up as rotors only. Took the cars each to other places and they both passed without any trouble. Caveat emptor!! This place is total bogus and 1 star is by far too high a rating. read more

If all you need are tires, this is a good place to go. Check around for other store prices, both local and online, and they will usually beat the prices, even those of the famous online store, Tire*ack. So shop around so you know the prices and then, and only then, use them. They will then try to sell you on alignment, but most cars today need a four wheel alignment, and they don't have the equipment. My tires? Continental ExtremeContact DWS 06 Plus. As for repairs, they tell you to bring your own parts and they will give you a good installation price. Well, I had dealer install KYB shocks on front of my CTS, and noticed the uneven tracking with a stiff front suspension, and a mild ride rear shocks. I had personally installed the rear stocks, and now don't have a garage at the house so I asked for a price to install the new, my purchased, KYBs in the rear... $300. Really? Back to the Cadillac dealer. read more

Good experience getting specialty tires (winter ice/snow) No longer available on tire rack supplier that I used previously Their price had been upwards of $200 The price for the exact same tire was 109 dealing with Jim Kuny and Aaron. I dropped off wheels letting them know it was for a GTI -- the tires were installed precisely with the marker at the valve stem/pressure set to the specs appropriate for my vehicle (meaning the technicians had looked up the vehicle and determined the factory specifications even though the vehicle was not there on site) Rims were not scratched/ wheel weights firmly applied (Had experienced the wheel weights falling off when work was done at the Volkswagen dealership because the technician failed to clean the wheel) BTW Aaron gave honest opinion about alloy wheel repair price suggesting a more cost effective alternative Despite being a busy establishment, I felt respected/ treated fairly with premium service read more

Boy I wish I read these reviews before I took my car in for inspection. This place IS A COMPLETE SCAM. They will tell you your car (without any issues at all) has "failed inspection" and make up over $1200 worth of repairs. I plan on reporting them to the better business bureau. Do not send your worst enemy here. This is no joke. DO NOT GO HERE UNDER ANY CIRCUMSTANCE. read more

This was my second time at Tires etc, first time I bought 4 truck tires and had a good experience. Yesterday I stopped in to have front brake pads and rotors put on along with a motor mount, I dealt with Louis and it was a pleasant experience. There was a line at the check out but you have to have patience. Great job guys and thanks to the techs in the back doing the work. read more

I got a deal for $637.00 which I thought was good . Then came the valve cap sensors $14.00 per tire .then the mechanic couldn't take of off the lugs $7.00 per log at 24 lugs now my wife's car vibrates when she is on the expressway ! Don't go there This place lives up to these negative reviews . There a bunch of rookies mechanic and a rip off! read more