I have been coming to this location for a couple years now. I never have any issues. The only thing…read moreI notice is, its never the same workers, but everyone always seems knowledgeable. I notice they all work together to get the job done. Everyone is always nice and I get in and out pretty quickly. They also send out coupons...seems like every other week. Much appreciated.

Oil change was done in a flash! Customer service was excellent! Price was comparable to other…read moregarages.

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

I had been putting off my oil change for a bit, so when I was over by Concord Mills I saw Express…read moreOil and I turned in to check it off my list. I'm not normally on that side of town for my oil changes but boy I'm glad i stopped in. The gentlemen working were so nice!!! I felt I was actually getting customer service. Each employee that I came into contact with was friendly and helpful. Prices were comparable to what I pay but I looked up a coupon that I was able to use for my oil which made my experience an even greater value!!! 100% recommend.

Rude. Gave us an estimated time to return and when we returned, we were given another time (1+…read morehours in the future). They then made a phone call to check availability, and estimated 20-25 minutes. After 40 minutes, I asked if we should still be waiting and were told "That's up to you" with a completely fake "Sorry about that" follow-up. Spend your money someplace where they're interested in at least treating people politely. I don't love everyone I meet at work either but since I get paid, I at least bother to fake it.

The service is exceptional, with a professional and reliable team that leaves your car in perfect…read morecondition. They changed my oil and brakes, and my car now drives smoother and more powerfully. Highly recommended

From the owner: FixOnSite brings expert car care straight to your doorstep. We specialize in convenient,…read moreon-the-spot maintenance and repairs, saving you time and hassle. Trust us to keep your vehicle running smoothly, wherever you are!"

Waited hour and half to just get an oil change, one of the managers was very unprofessional…read more Arguing in front of customers, and also not sure if they placed correct oil in my car it's been much louder and just not running the same I want to take it back to and get it done right but I will never let this place touch my car AGAIN! I will go somewhere else to get it done correctly

So I took my wife's 2025 Honda CRV to get a simple state inspection, which they performed…read more However, when i got home to pay the taxes and renew the registration, I realized that the paperwork they gave me (inspection receipt/statement) reflected that they performed a state inspection on a 2009 Honda Civic with a completely different VIN number. So now I have to go somewhere else to get it inspected CORRECTLY so I can get the right paperwork to pay the taxes and renew the registration. I understand that mistakes are made, but this seems like a pretty hard one to miss, considering I didn't bring in a 2009 Honda Civic to get inspected, and they clearly did not check the VIN number.

We drove from Michigan to help our son move and settle down in Charlotte. However the car got…read moretrouble on the way. It was supposed to leave the car to my son. Seth helped us trade in our old car with a reasonable price and leased a new car. He is such a wonderful person with good communication skills and very understanding. He made us feel better in an unfamiliar city and everything went smoothly with his assistance. We are grateful to meet him and highly recommend him.

Purchasing My 2025 Honda Accord Hybrid Touring at Honda of Concord!…read more From the moment I arrived at Honda of Concord, I knew I was in good hands. I worked with Jim, my salesman, and Joy, my finance manager -- and both of them made this one of the smoothest, most professional car-buying experiences I've ever had. Jim was outstanding from start to finish -- friendly, knowledgeable, and completely focused on making sure I got exactly what I wanted without any pressure. He explained every feature of the 2025 Honda Accord Hybrid Touring in detail and made the entire process quick and straightforward. It was refreshing to work with someone who truly values customer service and respects your time. Once it was time to finalize everything, Joy stepped in and made the financing process just as seamless. She was professional, transparent, and explained all the options clearly so there were no surprises. The paperwork was handled efficiently, and I was in and out in a short amount of time. The whole experience was fast, easy, and enjoyable -- no stress, no hassle, just a smooth purchase from beginning to end. The Accord Hybrid Touring drives beautifully, and the team made sure everything was set up perfectly before I left the lot. If you're looking for a dealership that delivers excellent service, honesty, and efficiency, I highly recommend Honda of Concord. Huge thanks again to Jim and Joy for going above and beyond -- they made the entire process feel effortless!

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

Had my 2023 in for service. Great experience, vehicle was ready to pick up when promised. Service…read moreadvisor Haley Dunn was friendly and knowledgeable. Highly recommend.

I appreciate the service the guys at Hendricks Volkswagen give their customers. They are always…read morehelpful and never rushed. They take their time explaining exactly what's going on and all of the possible solutions. The service area waiting room is very clean, equipped with comfortable seating, a big screen TV and it's well stocked with coffee, tea, water and popcorn!

I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.