I came to have tires replaced. What I was originally quoted changed. I accepted the new cost. They set the alignment course had not been factored when I was told my car was ready, my son and I got in the car a service rep came out and said "Oh" I forgot to do your alignment. Therefore there was no QA to confirm everything was done. I consider this unacceptable. read more

I had a valve stem that needed replaced and they were awesome. They were extremely busy and they got me in quick and took care of it no problem I was in and out in just a few minutes. Great customer service, excellent mechanics and front desk service was awesome. The new manager Rebecca was great she ran that store like she knew like the back of her hand. I definitely recommend going to this shop. Chad Ross read more

Needed service for 2 tires and a new battery--spent 4 hours in the shop. RIDICULOUS! Wouldn't recommend this place. Take your business elsewhere. read more

I needed new tires so my guy friend set up an appointment for me at Mavis Tires in Concord. I arrived and gave the guy at the register my order number. He was personable & professional. I sat in the waiting area while my car was being serviced. The wait was eventful because a fire alarm went off & I jetted out of there! The firetruck arrived in less than five minutes. The clerk explained that there is trouble with the system which causes a false alarm. About two and a half hours into my wait I was told that my car would be ready soon. The mechanic test drove my car because 1 tire indicated that I had low tire pressure. I went ahead and paid the invoice while I waited. I inquired about a warranty in which the clerk told me that it was extra but he never quoted me a price - he said that Goodyear has a year warranty. When the mechanic returned with my vehicle both he and the inside clerk were inspecting the tire. The mechanic pulled my car around as if it was ready. The clerk explained that a sensor was showing the tire pressure to be low but the pressure was in fact correct. He said that I could bring the car back for service. What???? Almost $700 spent & something isn't working properly? I need this to be fixed today because I had no sensor problems when I drove the car to the shop. When my receipt was printed I noticed that my guy friends name was on it and not mine. I advised that since payment could not be taken over the phone directly from my ever so generous friend that I needed my name on my receipt. A phone call was made and then the correct receipt was reprinted. The clerk said that they would repair the sensor free of charge. I was feeling a bit uneasy but I went back to the seating area to wait for the repair. 3 hours later - and I'm rolling away. Lucky for me food options were in the same parking lot! Update: As I'm rideshare driving on the highway my car begins shaking and so does my steering wheel. This is not a bad review so hang in here to see how the problem was fully resolved. I was greeted by two ladies at the front when I walked in. I frantically told them about my issue. I am not excited about having to return but I want the problem fixed fully before I leave. Angie, (Manager) walked outside with me to look at my tires. She spoke car language and explained that my front tires needed to be weighted. She is extremely genuine and reassured me that they would correct the problem. I felt relieved when greeted by female employees. Angie, went on to explain that she has new employees. I definitely understand that there cam be human error in anything. I just need to feel safe on the road. Angie sold me a warranty at a discounted price and elaborated on other services that are offered through Mavis. I am completely satisfied with the customer service and follow up that I received from Angie! I haven't had any other problems with my tires. read more

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My experience with Mavis tire and brakes was definitely bad. Mavis tire and brakes seems like they are might be competent to do basic fixes on common cars (it was not my experience), but when faced with a problem that is difficult to solve (one that they advertise they can do) they dropped the ball on multiple occasions. Originally I took my car in on a Thursday to get my tires replaced, aligned, and balanced. The first issue I had was how long it took for Mavis to replace my tires. I had an appointment for 4pm and I didn't leave the shop until 7pm, my brother happened to be getting his tires replaced the same day and he only waited for 45 minutes. While this can be frustrating it didn't bother me that much. They were not able to align my tires, because my passenger side strut was broken. After talking with the technician I decided to take my car in the next day to get it replaced. The same evening the man working at the front counter quoted me what the labor and parts would be, so I made my reservation and let him know. On Friday I took my car in around 3:30 to have them replace the strut. I went to check in and they had not yet ordered the part that they needed to replace. I ended up waiting there for another couple of hours only for the part to NOT arrive and they asked me to leave it overnight (30 minutes before they close) and I had to figure how to get home. They had also recommended that I replace my passenger side axles since mine was leaking grease. That part wasn't going to arrive till Saturday morning so I figured it would be fine since the other part was going to arrive late. On Saturday I decided to stop by and check on the status of my vehicle since it was supposed to be fixed on Saturday. I went in and they told me that they needed to order an extra part that they were having trouble finding. The person working the front desk went in the back and got on the phone and found the part in about ten minutes. This was disappointing for two reasons 1. They weren't really looking as it only took ten minutes on the phone to find the part 2. They only decided to order it when I was there in person, they were not being proactive to help me After he ordered the part he said that it was going to arrive Monday morning and that he was going to arrange for someone to call me when it was done. I decided to stop by after work on Monday and see the status of my vehicle since it was only a couple minutes out of my way. When I had arrived around 2:30-3:00ish the part had not arrived and I was told that when they finish it they would call me to let me know. On Tuesday I did the same thing and stopped by after work to see if it was finally done. The part had arrived and they had installed everything except the wheel onto the car (only had to put the lug nuts back on) and it was ready to go. I went back home and got my brother and we picked up my car. Once I started driving the car I was noticing it was shifting into 2nd gear, skipping 1st gear, I was going to drive home, but once I left the gas station I stopped at my car wouldn't shift into any gear leaving me with an undriveable car. After that I had to call a tow truck and I took it to a different mechanic to get it fixed. Overall I have had a very negative experience with Mavis Tire and Brakes. The people who work there were nice to me when I was there, but they were not proactive in trying to fix the problem unless I showed up in person. This shows a lack of respect for the customer as I was without the use of my car for several days and when I got it back it was undriveable. I would not recommend them to anyone as they were nice but mostly incompetent and not worth using. read more

Highly would NOT recommend. Got there at 730, worker (blk shirt) advised they open at 8. He proceeded to ask what I need done, I stated speed balance 2 22inch rims. He said once we open at 8 we will get you right in. 8am came around (white shirt) worker advised we don't speed balance rims try Discount Tire. I stated i was advised you do!! He Then proceeded to say "Well you didn't talk to me so". read more

I made an appointment online. It was confirmed and I showed up. Service was great. My brake needs were explained to me in advance of the with being performed. I sat in the small waiting room an hour or so until my vehicle was done. Since far, no issues. Shortly after, I took my daughters car for brakes. They get you in and out. read more

Exceptional service and prices. I had an emergency flat tire and was recommended to stop here. The gentleman who helped me called the warehouse to see if they had my tires in stock and he actually drove in his personal vehicle to pick up the tires before the warehouse closed. I have a compact car with small rims so it cost $78 per tire (they only sell new tires), which is a steal. It was an additional $22 to cover both tires in case of screw punctures. These are the best prices I've found anywhere ! Plus, Mavis is located right beside a Taco Bell, Subway, Papa John's, Waffle House, and coffee shop so it's less than a minute walk in case you'd like to eat something while you wait. The facility itself is also clean and well kept. I live in a Charlotte but I'd come back to Concord just to patronize this business. I'm sold. read more

Mavis Tires & Brakes - Tires Near Me - Concord, North Carolina

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The warning light for low tire pressure came on my dashboard. I am a disabled after having back surgery and can't put air in my tires myself. I chose the nearest tire store for assistance. The mechanic found a construction nail in my tire and repaired it very quickly. I watched as the staff treated all their customers with kindness and respect. No one tried to ' upsell" me on repairs or parts I didn't need. I'm sold on Mavis Tire and Supply!! read more

Super fast service and great customer service. Would highly recommend. I was in and out in less than 30 mins

Great work to locate the tire size I needed but didn't take into consideration of the little things such as hiding wheel weights. The initial weights were taken off behind the rim portion but mavis place the weights so everyone can see them and didn't take the time to hide. read more

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Great customer service! I will return for all my car repairs! Nice facility- very knowledgeable about services.

Honest and fair pricing. Joseph was professional at the desk and helped fix my flat tire.

We had our tires mounted and balanced along with an alignment. When we woke up the next day two tires were flat. Very long wait periods.

Danny Eason is the manager here and he is amazing. Treats his customers like family. My entire family uses his shop and wouldn't go anywhere else... Very professional and great prices for any service!! read more

Great customer service and extremely fast service! Got an inspection done in less than 20 minutes. I would definitely recommend this location. read more

10 STARS The manager Steve is THE BEST! Our 1 night spur of the moment 2hr getaway to The Great Wolf Lodge turned into a nightmare when our brakes went out . Alyssa was calming & comforting on the phone while Steve went above & beyond to find a way to fix our oldie that had a discontinued part. He also stayed in contact with me through the process to provide timeline updates . 100% recommend this location‍ read more

Came here to fill my wife's tires and I was unable to find the tire pressure machine. I was able to get my tires filled by a gentleman named Matt M who was very kind and helpful to fill up our tires. That south hospitality is real and I would recommend coming here. read more

Had a set of tire installed on my new rims, the guys knocked it out quickly. I found my new tire shop, I will be back

This specific location always makes it easy to get things done on my car. The staff is friendly and helpful! If you need anything done on your car, definitely come to this Mavis! read more

Came to the Concord location after having a bad experience in Highland Creek. Rotors on front started shaking after a few months. Was under warranty so they agreed to replace the front rotors, but they charged me the labor. Later I find out that i should not have been charged if the product was under warranty. Call store on 5/19/21. Manager, Angie, never called me back. I followed up on 5/21/21. She said I was only charge $200 labor for all that work. Well, the rework was not my fault and your warranty is 12 months or 12,000 miles on the labor. I am in the process of following up with the regional Manager (Dan). One thing Angie (Concord Store Manager) said that I thought was inappropriate- she said, if we didn't charge labor for warranty items, then people would be coming in getting free brakes and rotors under warranty. Huh! What does that have to do with me. I felt insulted as if by expressing my concern about the rotors was somehow taking advantage of the shop and it insinuates that the labor charge is there to keep people honest. I am very patient and do not normally post complaints publicly. In this case I have had several bad experiences with Mavis Concord and Highland Creek. I've basically had to get almost everything redone within a year. If it seems like a bargain, then I guess you get what you pay for. The tires were good but I would get any other work like rotors and brakes done somewhere else. read more

Mavis Tires & Brakes - Bad rotors, replaced within warranty but they charged me labor - Tires Near Me - Concord, North Carolina

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Lauren and Steve are awesome, trustworthy attentive reasonable, and very customer focus. We were traveling in our Class C RV back home to Alpharetta GA and our back inside dually tire went flat. We called around and started looking for help, but no one was helpful at all until I spoke with Lauren on the phone. We actually Drove by a Firestone tire and called them, they said they couldn't handle it, not enough employees, not those tires in stock???? Then we called the other Mavis Tire on the Northside (they were closer to where we were) they couldn't handle it?? Mavis Tires South Concord Parkway came to our aid, and we couldn't ask for more helpful people. Mavis Tires S. Concord Parkway not only handled it, but they were courteous and professional people. The people in Concord should only use this location for your Tire or Brake needs!! Can NOT say enough great things about this team! Lauren and Steve are awesome, Lauren and Steve are awesome read more

Called for alignment, told guy was a drag car. Get there he gets it on the rack and says he can't do the alignment with caster camber plates. Really!!! Has NTI shirt on. If you go to nti. You need to be better educated. If they can't do a simple alignment then what can they do. read more

The customer service was excellent. The staff were very professional and pleasant to work with. I needed a new tire on one occasion and some rear brakes on another occasion. The waiting room was also very clean. read more

Super location,clean shop, competent management. I recently had to buy a tire due to damage while traveling, and used a Mavis in Georgia. That was my first experience with them. Now I had to replace the rest of my tires. I am impressed with the quality of the tire (Hanook for Mavis house brand). Having always been an NTB customer, I was glad to find this price and quality in another provider. What set this location apart was the friendliness and competency of the staff, especially the manager, the knowledge to walk me through the process and the ability to work with me a bit on the price. I'll be back! read more

The employees here are amazing. We were in a rush and they got us in quick and out quick. Give us great advice on what we should get/do. Thank y'all a great deal. Y'all didn't dilly dally. Ya got things done. read more

Every time I come to this store, I walk away with more knowledge and always greeted by a friendly person. Thank you so much to Steve and his crew to patchy tire and get me back on the road again. This location is the only one that I trust my tire, brakes, and wheel alignment to. I wish this team was everywhere I moved. But until then I will drive 16 hours (TX to NC) because I know that the team will get it right the first time and they have integrity. Thank you for all you guys do! read more

I'm currently waiting on the repairs for my tires, rotation, brake rotors, pads, and alignment to be done but I wanted to go ahead and give Coby and Amber a five-star review. Between Amber's customer service and "darlin'" pet naming me to death and Coby's help and driving me down the street to make my appointment while they work on my Pearl girl?! I know exactly where I'll be going for any other tire and brake services I'll be needing as long as I live here. Truly blown away by their service and care. read more

I recently moved to North Carolina from the Bay area CA. I needed air in my tires. I visited this wonderful store and had an excellent customer service experience! They checked my breaks and tires for free! They told me they also rotate tires free of charge!! Hearing this great news was awesome!! the staff is also very friendly and helpful. If you want to be treated with respect, professionalism and feel appreciated as a customer I suggest you visit this business. Thanks again for the great customer service! read more

The staff really helped me figure out what i needed. I did not feel pressured to get everything done that day.

I had an unusual request which was to have someone mount a lawnmower tire on a wheel. Several places said they're too small for their machines. They offered little help. I remembered seeing the Mavis Tire store on Concord Parkway and decided calling them even though they were outside my desired area. Steve was a great help and said he would be happy to do that for me as long as I could supply the tire (they don't sell them). It took only 5 minutes and he charged almost nothing!! He clearly is looking to build strong relationships with his community. I will be back for all my car needs. Great job! read more

AWESOME help from Jaden and Steve over here! Came in needed a plug for my tire (had a nail in it) and they patched me right up and sent me on my way! 10 mins till closing also read more

Great fast and efficient service! Will definitely be returning! Steve was very helpful and got everything done for me!

Like most places with a recent management change, this place has gone downhill, but only slightly. Beware of their cross sell tactics. My car was here for tires and an inspection. They gave me a list things needing addressed. Unfortunately, the car was at the Nissan dealershio for transmission service 7,000 miles ago. I am sure 6 things didn't go bad in that time frane. Still good work and good value. read more

Great customer service. We have dropped a couple of cars off on a Sunday mornings and they get the job done and call us when ready.. They have also given us discounts. read more

Took almost 3 hours just to change one tire keep in mind they only have one car in the garage and I have to wait while there's guys free just sitting around read more

This place has really changed. I witnessed several people come in for one thing and was told they needed $1000's of dollars in repairs. No 1 comes in for a oil change to replace 4 tires and rotors read more