This review is about my follow-up service with Super Eagle. Unfortunately, this experience was totally different. My first service was to address a brake issue. I was told that my front brakes were at 1% and that I would eventually need to also have my back brakes fixed. So, I got the front brakes fixed, but when I picked up my car, I still heard a disturbing noise. I called Jake at Super Eagle and shared the concern. Jake responded appropriately and said to bring the car back. The sound became worse over the weekend. When I took it back, I did not get the same type of service as before -no text messages sharing the status of my car and no calls with updates. We called three times and only got voicemail. Upon finally hearing from them, I was told that my back brakes/pads were basically gone - metal on metal, and they couldn't/didn't even try to drive it to hear the sound. It is unacceptable that one week later, my car was worse. Hubby and I have concluded that they replaced the wrong brakes the first time. This mistake, the absence of updates, and the subpar level of service were extremely disappointing. Full disclosure - after expressing our displeasure, we were given a discount of maybe 15-20% Unfortunately, my initial excitement of finding a new shop for my Volvo is gone. I'll keep searching for a consistently dependable shop. read more

Trash. I sent my car here thinking they were good because I went there in the past for oil changes. My car was diagnosed, they said once they fixed the things quoted my car would be back to normal. 2097$ later my car come back with a rough idle. No way! After I paid for unnecessary things and then they didn't want to address the problem they apparently created on some way. I'll never go back. In my opinion they are only worried about making maximum dollar...not caring for the customer. read more

I definitely can find a cheaper place to fix my car. This was my first time in here and do not recommend this place if you're a woman by yourself. I could buy another car with the $8,000 they were going to charge me. read more

Super Eagle Auto Care - Overcharging me here - Auto Repair Near Me - Charlotte, North Carolina

They will treat you like FAMILY! Super Eagle is just super! The quality of work is above and beyond. Some people think that quality work should be cheap, some people think they can youtube or ask others how to fix it. I can 100% guarantee that the folks at this shop will be honest, caring and AFFORDABLE. They truly value the customer and the customers safety. They don't charge an arm an a leg, better service and prices than any dealership, the technicians are skilled and efficient (they are not diy mechanics lol). The list goes on. You get what you pay for these days and I think there are many mechanics out there trying to scam people by telling the vehicle is safe to drive when it isn't (hoping for a bigger payday down the road when your vehicle fails). When a reputable shop like Super Eagle tells you that you have a problem, or repairs to make, they know what they are talking about and THEY CARE, they are SO passionate about helping people. No one wants bad news....but let's face it, sometimes owning a vehicle is bad news...and it definitely comes at a cost because they have to be maintained. The dealership sells you a lemon, you make and uniformed purchase, maybe its missed major maintenance per manufacturer's recommendations, maybe some other mechanic will slap a band aid fix on it etc. This shop is here to truly help you take care of your investment and then it is just up to you to decide how you will move forward. You always have the option to decline or look for "cheaper" services. But Super Eagle will work with you on what's most important or top priority to help you figure out how to work things into your budget and I have had nothing but great experiences. I will end with "skilled labor is not cheap and cheap labor isn't skilled". Super Eagle offers highly skilled labor at an affordable price plus peace of mind! read more

Super Eagle Auto Care - Euro car specialist's!!! - Auto Repair Near Me - Charlotte, North Carolina

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Wonderful place to receive service Everyone is so welcoming and helpful. Very knowledgeable about what they are doing

Best Auto Care shop in all of Charlotte. They're reputable, honest with their work, competitively priced, and very customer-focused! My family brings all our cars to Super Eagle! 100% recommend read more

Liz is great! The service was efficient and informative. Had an issue with the engine light and they got me in and out on the same day. Definitely recommend read more

I absolutely love the scheduling appointment system they have a Super Eagle Auto Care. Super easy and never an issue. The price is fair for the market cost and the work done is fantastic. read more

THEY ARE ALWAYS GREAT ! I had my car towed here because this is where my mom has been going forever !

From the time you call and schedule an appointment with these guys until your car is completed. The customer service is amazing. The cleanliness of their business superb. They thoroughly explain the repairs and pricing. And they stand behind their work. They even follow up with you days later to see how your vehicle is running. That is much appreciated. I will refer Super Eagle Auto Care to all of my family & friends. And I will definitely be a customer for life. read more

Ira provided me with excellent customer service. I will return for my future service needs.

my husband's 09 Volvo desperately needed a brake + rotor replacement. after being referred to Super Eagle, we decided to give them a call + see what they'd quote, as another auto shop quoted nearly $750 for just the front brakes. it was incredibly easy to get someone on the phone, and the man who picked up was so nice and knowledgeable. he was able to provide me a quote and add a discount they had at the time. my husband took his car in, and they immediately took it back to get started! the brakes + rotors took roughly 1.5 hr, and when driving the car to ensure everything felt + sounded right, they were able to notice that there was a bigger issue with the brake knuckle. they provided us with a quote + were willing to help us get the price to something a bit more comfortable. got the car back today (we had them hold it until we got paid), and the car is driving beautifully with no grinding! if you're looking for a place that's HONEST, FAIR, KIND, KNOWLEDGEABLE, and QUICK, you've gotta go to Super Eagle. it's one of the first auto shops i've spoken to that has not attempted to overcharge or belittle me for being a woman (it happens a lot more than men think)! thank you Super Eagle for the amazing service + a job well done :) read more

I've been having my cars serviced here fir years. Jake once saved me $2,000. The local audi dealer said that my Q5 needed a timing chain. Super Eagle checked it out and found nothing wrong. Money saved! Thank you Super Eagle! read more

Was kind of leery of purchasing a half off state inspection deal for this place that I had never heard of, figuring they would find any and everything wrong to repair on my car but I was pleasantly surprised that this place was just the opposite.....very professional staff and very nice waiting. Saturday's are by appointment and they even started before my appointment time. Quick courteous service for $15 bucks....can't ask for much more than that. They specialize in Mercedes repair but do service foreign and domestic cars, I'll definitely keep them in mind for my next service. read more

Super Eagle Auto Care - Auto Repair Near Me - Charlotte, North Carolina

One of the best auto service places I've been to. Had an oil change. They inspected everything and reviewed findings with pics in detail. Their customer service is excellent and I really appreciated their caring and respectful approach towards their diverse customers. read more

I've been here twice. The first time was for an inspection, which like many other reviewers, was from a Groupon. You will notice when you walk in how clean it is. There is also free wifi, Keurig coffee, and a nice high table to sit at or if you prefer, a couch. The inspection took a little long, but the owner came out an apologized for the wait. He took care of a burned out bulb which ran about $3. The next time, I scheduled an appointment to get, what I thought, was a worn wheel bearing looked at. I get a call about an hour or two later saying that my tread has separated from the tire and that I should replace the it. He quoted me a few different prices, but since I get my tires taken care of elsewhere I passed. They didn't charge me anything to look at it, and I briefly chatted with the tech that looked at it. I told him that even I'm not taking care of the tires here, I'll be back since I work close by (and the service has been honest and professional so far). On a side note, I was also given a quote to get a valve head gasket done; it was almost the same price as another highly rated Charlotte mechanic shop, but Super Eagle added another $30 to the price for an oil change since they recommend doing one at the same time. read more

I had the BEST experience with Super Eagle and Jake. They are extremely good with communication so I knew what to expect at all times. They gave me recommendations on what else needs to be done, but without pressure and with clarity on when they will be needed. Also, to my surprise, when they informed me that they had to order a part that would take a couple of days, they offered me a free rental car so I didn't have to go without transportation! I have found my new go to company for my cars. Thank you Super Eagle and Jake! read more

These guys are absolute scam artists. They tried to charge me double price on parts, and claimed it's a 30% markup. Plus, they didn't fix the ECU fault on my vehicle and said something about "latent OBD codes". read more

Super Eagle Auto Care is super indeed! Great staff that is cares about their customers and their situations. I recently had an engine seize from poor maintenance at another mechanics shop. Super Eagle was fantastic at keeping me up to date with everything going on, my options and giving me time to find the best way to resolve the situation. I truly felt taken care of here and that they weren't after a quick buck. Very impressed and relieved I found an auto place I can trust. read more

Would highly recommend this place for moms who have to bring their children with them for car work/inspection. They have a little kiddy area that occupied my two kids while I got my car inspected. The place is very clean and tidy and there's plenty of seating. Very welcoming and comfortable. Also very clean considering it's a auto care shop. I was able to bring my baby and sit on the floor with him while my 5 year old played with the "Mr. Potato Head" kit they had at the small table. Very satisfied. read more

Super Eagle Auto Care - Auto Repair Near Me - Charlotte, North Carolina

I can't say enough great things about this place! Jake is incredibly professional and honest. Such a refreshing change from the VW dealership I have had to deal with. Jake gives you a fair and knowledgeable assessment of your vehicle every time. He makes sure you are informed through every step of the process. He even offers a 10 percent discount for students-- which is a huge help. Jake understands the value of great customer service and what it means to be an advocate for the customer. That mentality is one of the many reasons I have kept and will continue to only come here for my auto needs. You will save money and have peace of mind knowing your car is in great hands with Super Eagle. Thanks again, Jake! read more

Don't go here. After more than 7 hours and no call we decided to call and check on the car. We were told the inspection was 135 dollars and they didn't change the oil or do any maintenance on the car. They then tried to encourage us to make repairs if 1000+ on a car worth no more than 3000 dollars. read more

I saw all the good reviews, went there, waited for a whole week and they failed me for "Exhaust System". Then the inspector smiled and told me that they have the part and could change it for $900. It was my first car and first time doing inspection, so I came home and asked my friend who was really good at automobile, he told me he had never heard of anyone failed for exhaust system. Once I told him the $900 part, he just laughed out loudly. I fixed tires, wipers, went to an honest place and passed. They are not honest, and you need to wait a whole week, what's the point going there. read more

So one thing that really stands out to me: one of the employees (John I believe) emailed me a copy of my inspection before coming out to talk to me. And the email included pictures! I've never seen this before. Maybe I'm behind, but before coming here I always went to Honda of Concord and Scott Clark Honda (wouldn't recommend either) and I've never seen this. I'm always cautious due to receiving false info regarding needed car repairs. This definitely gave me a peace of mind. This is my third or fourth time coming here and I'll definitely be back. The only downside for me is the business hours of 8-5 but aside from that I love this place. read more

Super Eagle Auto Care - Auto Repair Near Me - Charlotte, North Carolina

This is definitely the nicest mechanic waiting area I've ever had the pleasure of being in. Fresh paint, a keurig coffee maker, free snacks, FREE WIFI, and they even have a small children's play area. I've been here 3 times now and I'm always greeted nicely and serviced promptly. If you need an inspection, get the half of groupon voucher and come here! read more

I was searching for a good Mercedes mechanic after my old one passed away and thought it would be difficult. Sadly, it's hard to find honest/quality service. After finding John and Super Eagle Auto Care, I could not be happier. His Mercedes expertise is exceptional, but he's also capable of fixing all cars. The staff is knowledgable, service-oriented and most importantly, honest. If you're looking for an auto shop that will give you authentic feedback without the worry of being taken advantage or comprimising on quality service - visit Super Eagle Auto Care. You will not be disappointed. read more

My car was damaged during an auto inspection and oil change. The shop owner, John refuses to accept responsiblity. States he has footage to prove his lift didn't damage my vehicle but refuses to produce it. It's disappointing becasue the reviews were so good. I will not be taking my vehicles to this hop for repairs and I advise you to steer clear. read more

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These guys are super nice here and have never tried to upsale me. I feel like I can really trust them and I know I will be back. read more

They don't open when they say they do despite hours posted on the website and building. I arrived expecting them to be open at 8 and the doors remained locked despite after 8am. Workers were walking around in the repair area and apparently I was invisible so I left! read more

I too bought the state inspection discount voucher through Charlotte Observer Deals. It only cost me $15 and I was in and out in 15 minutes flat. I actually had to cancel my first appointment due to illness and they were able to reschedule me the next day no problems. No up-selling or gimmicks once I arrived. Friendly staff, super-clean waiting room (and restroom) with gratis snacks and coffee too. I also noticed they had wifi. I'll keep this place in mind next time I need repairs on my car. read more

Excellent and fast service. No rip off and honest. I went with groupon voucher for nc state inspection and they treated me kindly

This place was great, honest service and reasonable prices. I went to a dealership that was charging me 50 dollars to change a light bulb. Super eagle did it for one dollar. read more

Like some of the other reviewers, I found this place through a Groupon voucher and initially just came for an inspection. (Sidenote: Make sure you call for an appointment, as they don't take walk-ins). I have come back here for quite a few additional services for my husband's car and mine because they are honest and trustworthy and explain to you exactly what you are being charged for. Also, yes, the waiting room is great--wifi, coffee, tables to sit at and work, etc. I hate the stress of having car repairs, but this place makes it a lot less of a hassle. read more

We moved to Charlotte in Nov, and I really had no idea as to how to find a new mechanic outside of checking with Yelp. I can tell you 100% that I was not let down by the outstanding reviews for Super Eagle Auto Care. I took my Honda Civic there with some weird vibration issues in the front wheels. After diagnosing the issue, they gave me an estimate, and moved forward with the work. To my pleasant surprise, when I returned a few days later to pick up my car, I was charged an amount significantly UNDER the estimate as they determined that not all the work needed to be done. In cross checking with the "RepairPal" app, their pricing was under the expected market price, and under their initial estimates. As far as the quality of their work: my car now drives/turns smoothly and all vibration and noise is gone. I'm sold! I will be bringing my cars here exclusively from now on. read more

Wonderful experience!! I get my vehicle inspected here every year. It's always a pleasant and quick experience.

I have a solid mechanical understanding and prefer to perform my own maintenance... It should say something about the quality of John (Owner) and Super Eagle if I trust them with my aging E-Class. read more

Nice lobby. Free Keurig coffee. Inspection done timely. Professional receptionist. Recommend reservations.

Stay away from this place at all costs! Total scam. Last week, I went in because I bought a Groupon for NC auto inspections. I took my car in and they told me that I failed and that in order to pass it would cost over $1,000. My car had just recently been serviced by my usual mechanic and they said everything looked good, so I was suspicious and told Super Eagle I didn't have time to do the repairs that day. Today I took my car to my usual mechanic that I've used and trusted for over 20 years. I gave them the failed inspection report, along with the bill of what needed to be fixed. They called me back today and said that nothing was wrong with my car and that it passed inspection. This company is luring people in with a Groupon and leading them to believe that they have to have unnecessary repairs. Not to mention their customer service was deplorable. The older woman with the silver bob sat at the front desk, wouldn't make eye contact and was SO incredibly rude. Only go here if you need your wallet emptied. read more

Great as usual. I've been coming here for 6 years and this is a very trustworthy and honest establishment. I've had many services performed on my previous vehicle from routine service to complete transmisson replacement and have never had issues with their work or felt taken advantage of. As a woman this is a very important thing! I'm happy to bring my brand new vehicle in any time because I know it's in good hands. Great people! I definitely recommend Super Eagle to anyone in the Charlotte area. read more

Been here a few times, they do good work , always friendly and courteous. Their always finish in a timely mannerm