They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

Needed a quick oil and filter change with my own products and the store manager Tyler was very kind…read moreand quick with the change. The shop looked very clean and maintained. They didn't try to scam or sell me other things like some places so when they see a girl by herself pulling in. I'll be coming again!

First time getting my car inspected here this place is awesome. They're very friendly and they get…read moreyou in and out fast. This is my place I'm gonna to from now on. And it's nice and clean!

My Ford Mustang failed NC inspection because a rear side light was broken. The light literally…read moreserves no purpose other than decorative and is not on 99% of automobiles. I work in Auto Industry and know this better than anyone. Do not take automobile to get inspected there!

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in…read more After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense.

Excellent service and quality . Professional people with awesome knowledge of mechanical workingsread more

Came in for a tire rotation oil change and balance. They got everything done quickly and correctly…read moreunlike the Shelby location who did not balance my tires correctly put the correct oil in my truck or rotate a single tire when that was what I went for! Highly recommend the hickory location great people great service!!!

My teenager mistakenly put diesel fuel into my 2012 Toyota. I was quoted by another mechanic that…read moreit would be b/w $650-$1,000. Mbp said it would take them a week to do it because they were so busy but it only cost a fraction of that and I got my car back 4 days before promised. They were absolutely wonderful. I will definitely use them again and most definitely refer other people to them.

I had a very great experience and did great work on my Nissan. Car rides smooth and the cost was…read morevery affordable. Thank you Paul :)

These guys do great work. They are polite, professional and I've not been disappointed with the…read morework they've done on my 2008 Ford Ranger which includes alignment, tires, brakes

I had an alignment done, inspection, and transmission service done on Monday 5/22/23. They did the…read morealignment, and inspected vehicle just fine... There is no way in the world they did the transmission service!!! Which was supposed to be new fluid. I'm attaching photos. Absolutely unacceptable and 180 dollars down the drain, plus another 140 for me to do it myself!! Both paper towels came off my dipstick. One before the other after.