I have used Pete Smith for oil changes over the past several years. I recently had an experience…read morewhere fault could not be determined with an issue caused to my vehicle, between Pete Smith or the dealership. I reported my issue to Pete Smith and without hesitation, I was offered replacement parts and repairs at no cost to myself. I was also contacted by a member of the Smith family to discuss the issue and resolution. I have to give a huge thanks to Cheryl Ford for her determination to help and Brian Whichard for assisting, as well. Even though this happened, I have no reservations returning to Pete Smith for any services. (Also, I'm native to AZ but live in Henderson. That would be a far trip for an oil change, lol.)

Similar to Joseph T. who left a review on Jul 1, 2024 I had a bad experience with Cheryl. And it…read moreis not the first time. I suppose she is okay if you agree with everything she says. But if anything is questioned she quickly becomes unprofessional. My car has been safety inspected there (and passed) for years and years. Now it will not pass because of the window tint. Nothing changed-same window tint during all these years. When I questioned the inconsistency she basically told me to shut up by saying "we're not having this conversation". A few minutes later when she spoke to me I returned the favor and told her the same thing. You could have just said "Yes, you did not change and your car did not change. We changed and now we are stricter. Sorry about that". I will never go to Pete Smith Lube and Tire again as long as Cheryl is there.

Horrible service. No communication. I sat here for 2 hours waiting for my tires to be put on. My…read moreappt was at 6. I got a text saying my tires were ready for installation around 5:24. Get there, it took 15 mins to check in. I walked around the store & everything. Here it is 7:12 & there is still NOT ONE tire on my car! This will be the LAST TIME I come here for any service. They have an IDGAF Attitude. So be prepared to sit for hours if you come here for any service!

I went in at 11:40 to get an oil change and 2 new tires for my car! They were super fast! I did a…read morelittle shopping around Walmart and at 12:25 my car was ready! I am super happy with the service I was given and the friendly staff I met! Highly recommend this to anyone who needs quick simple services!

Worst spot to get an inspection unless you want them to half ass it and expect you to be grateful…read morefor their half ass work Steven Williams will passyour illegal tint if you need him too.

I always go for an oil change and I always pay around 130. I went to get my oil changed somewhere…read moreelse and I got charged half the price. The place I recently went to changed it at told me and showed me that they tightened on my oil filter too tight. Okay. So I go to snappy lube bc they were the ones that put it on there. I go. I get there. I tell the man. He looks at me and tells me he ain't gonna do nothing bc someone else touched it. Well ain't that a damn shame. Makes me think bc snappy lube does the oil change so fast do they even take the filter out and change it? Do they actually do it or do they just charge you for it?. Either way this place is very unprofessional.over charges. Can't even fix something they messed with. It was an easy fix so hearing such childish words from a worker was atrocious .The place I got it changed at touched what you did so why couldn't you fix it? Never in my life am I ever stepping in there or wasting my money there. SCAMMMMM

The only place in town I go to have my car serviced. Always a clean and welcoming environment and…read moreI've never had any complaints with their work.

From the owner: Quality tires from Michelin, BFGoodrich, and Uniroyal and great auto service set Journigan's Tire &…read moreBattery apart. Our service department specializes in alignments, brake service, and oil changes for customers in the Henderson, NC area.

Sales people are rude to the black customera. They act like the blacks are not worthy of purchasing…read moretheir vehicles. Black people beware!

I don't normally leave reviews and I cannot remember the last time I left a negative one. However…read moremy experience here is questionably UNETHICAL, and definitely IMMORTAL. I finally found a car here at Charles Boyd Chevrolet, I asked a bunch of questions, got pictures, video, history, and decided to purchase, CAME TO A PRICE with their salesman Parker. I advised him I would be there the next morning. I live over 2 hours away from this dealership and you do not drive 4 hours total for a look see, the decision is made. I had to make arrangements for a car service in the morning as well as pet sitting and picking up a certified bank check for the amount discussed out of my bank account. Lives disrupted. Within a few hours I get a text so sorry the car's been sold, would I consider an alternate vehicle? As if I would continue to do business with them? why so they can do it again? I was supposed to be there in the morning!?! What kind of people does this dealership hire and how do they sleep at night? It's a shame underhandedness still surprises me, I hope they made a buck seems they made a sale but they certainly lost a customer and I will let anyone who cares about shopping with these people know. Hugely disappointed.

I don't know the identity of the lady working in the Service department on 8/28/2024, but she…read moreseemed intent on making people wait and then complained about being the only one working that day. She deliberately delayed serving customers long after their vehicles were ready. In my opinion, she is not suitable for working with the public.

I decided to make a car appointment at Henderson Toyota as I thought there may have been another…read morerecall on my car. My appointment was just for an oil change and tire rotation but this took two hours. I could see if it were busy there but it was pretty much dead. Another customer arrived at 10:40 for the same work but hers was finished at 11:30am. So I am not sure what in the world they were doing with my car. It did reek of smoke when I did get it back. On my drive home, I was processing the amount I was charged in my head and it seemed like too much for what was done. So I pulled over and looked closer. They never applied the coupon for the service. Since it was stapled to the repair order I think this was deliberate. When I drive back to the dealership I was told that they cannot process a refund as the repair order is closed but they will apply the difference towards future work. With a car returned to me that smelled of smoke, I wasn't sure this was a place I'd want to return. It took about 45 minutes to get the refund processed that they claimed they couldn't do. They could have refunded me in cash if they couldn't figure out the credit card machine. My appointment was at 10am, I didn't arrive home after all this craziness until 2:30pm. It took up most of my day. They should have offered to wash my car for the inconvenience. Most dealership do a complimentary wash after service so it would have been a small gesture to keep business rather than have as customer go elsewhere. When I got home, I noticed that someone had messed up my paperwork in the glove box. I keep it in order and it was no longer that way. If whoever was in the glove box was paying attention he or she wouldn't have recommended an air filter as that was just replaced the year before. I was also told the battery was bad and two of the tires. I need to trust the place I take my car and this doesn't seem to be where I will get more car work done.

I had an engine light on my car and carried it there. They said I needed a sensor and charged me…read more$258.00.. As soon as I got back home the engine light came back on. Don't waste your money.

I was trying to get my key from the person a nd he would not give it to me. He treated me like my…read morecar was being held hostage. I have been there several times and they give me the key and I pay at tge same time. Not today. You dont get the key til you pay. Hell I had anotger key in my pocket. If I was not going to pay i would not have went in. I will not be going there anymore and you shouldnot either.

I was traveling down south in my motor home when I had a check engine light come on.I took it to a…read moredifferent repair shop where I was taken advantage of.Called a local Ford dealer and they recommended Lake Gaston Auto.I called them they took me right in and fixed the problem and had me back on the road in no time.I wish I had called them in the first place but lesson learned I now have a repair shop I can go to if needed and not have to worry about being ripped off.If I could give them more then five stars I would.

The best in the area! Reasonable prices and fast service. RV repairs, too. Excellent service from…read morethe best technicians.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

I brought there to repair my front bumper, install new headlamps. They did an awesome job…read more Afterwards they even detailed inside my car. (Looked awesome) Pricing was a bit higher than expected. People there was very helpful and pleasant.

Whenever we call for services of any kind we are always answered by a courteous customer…read morerepresentative. Attention is given to the details needed. Highly recommend Buddy Isles and ALL of their staff for your car care needs!