Similar to Joseph T. who left a review on Jul 1, 2024 I had a bad experience with Cheryl. And it is not the first time. I suppose she is okay if you agree with everything she says. But if anything is questioned she quickly becomes unprofessional. My car has been safety inspected there (and passed) for years and years. Now it will not pass because of the window tint. Nothing changed-same window tint during all these years. When I questioned the inconsistency she basically told me to shut up by saying "we're not having this conversation". A few minutes later when she spoke to me I returned the favor and told her the same thing. You could have just said "Yes, you did not change and your car did not change. We changed and now we are stricter. Sorry about that". I will never go to Pete Smith Lube and Tire again as long as Cheryl is there. read more

Cheryl, the individual who is supposed to be running the front does not need to be there. She was rude and incompetent. She was very unprofessional and especially how she spoke to customers. I even had to go and have the brand new tires I just put on rebalanced at a different shop as they put the weights on backwards. I immediately noticed the difference in drive the moment I drove on the highway leaving their shop. Spent an additional 35.00 just to have the tires rebalanced and they showed me just how imbalanced they were. I will never return to this shop and we recommend to everyone don't do business here. As Cheryl wasn't having a bad day seeing the many complaints about her on the web. Wish I had of known before coming here. read more

Easily the best Pete Smith's I've ever been to. Cheryl really helped me get the best price my warranty would cover, definitely saved me and my wallet. Super friendly and honest! Will not screw your over like a lot of mechanics! Very fast and reliable service. Definitely will come back if I ever need help again. Thank you all so much! read more

The manager, Cheryl, was very friendly, professional, & efficient. The car drives better now. It needed new tires & they noticed it also needed an alignment. It was a reasonable price & she gave options to meet our budget. read more

We have been using their services for over two years now. They are honest, quick and respectful. We use them for our oil changes, and inspections. I recently took my car in thinking I needed new break pads. They checked the pads and said that they are fine. They could have easily been dishonest and changed them and charged me and I would have been none the wiser. But instead they were honest and told me it didn't need to be done. I trust in their work and I value their honesty. read more

Got a flat tire on i85 on a road trip and desperaty needed a replacement at the end of a work day. They got me in and out with 2 new tires at an amazing price within 20 minutes. Equally great service, and very friendly + helpful communicating. Cannot thank or recommend them enough! read more

My thorough pre-sale inspection cost me 16 bucks here. No joke. Amazing.

HIGHLY RECOMMEND!! I was traveling to a campground at Kerr Lake from out of town in a F350 dually with a truck insert camper in the bed on a Friday evening when my front tire suddenly shredded. A very good Samaritan stopped and helped me change the tire on the side of the road and I was able to make it to the campground Friday night. Saturday morning I called around to find a tire shop that was both open on Saturday and with the truck tire size I needed (a difficult find in that area). Pete Smith Lube and Tire on Andrews Ave in Henderson, NC cheerfully answered and said they had my size and to get the truck there asap so they could get it fixed, even with the camper in the bed of the truck. I found the employees to be super nice and the shop was very clean and efficient. I was in and out in an hour with two new tires (on a Saturday!) and feeling much better about my camping weekend that started out on a bad note. I even left with a bottle of their delicious Shop Sauce, a BBQ sauce made by the owners of the shop! Very, very nice people and great service!! read more

The folks at Pete Smith Lube and Tire are top notch, provided great customer service and a very honest pre-sale inspection on a used car I was looking at buying. They saved me thousands of dollars by showing me some major issues that car had (that the dealer did not disclose). I would highly recommend them for service or this kind of pre-sale inspection. I wish all businesses were run with such integrity. read more

Picked up a screwdriver head somewhere on our way back to MD from Greensboro. Service was fast, friendly and reasonably priced - You're always a little wary using a service station when you're not from the area, but based on our experience those fears were unwarranted. read more