I had a flat tire occur on Saturday evening of the Memorial Day weekend. The tire store that I purchased my tires from and warranty was not open. Mavis was!!! They fixed tire professionally and quickly. Believe me they have earned my loyalty for our next purchase of tires ! We appreciate the hours of operation and they fact that the staff were courteous and kind. read more

I made an appointment for 5/30/26 at 12pm for two new tires and an alignment. I did not end up leaving the shop until 3pm. At 2:25pm I asked the gentleman at the front desk for an ETA and he said "Uh 10-15 minutes, I had to remind my guy politely that he had an alignment to do". So I walk back to my seat. A couple minutes go by and an employee walks to the desk and he reminds him again that there is another alignment to do. A couple minutes after that, three employees are standing with the door open from the lobby to the bay area talking about how there are more than 4 alignments to do. I walk up to the desk and one of them popped his head in and before I could say anything he says "He's about to take it off the lift now so he is almost done". I do not mind waiting, if it's the appropriate amount of time to wait for what I came in for. I fully expected to be here until 2pm considering there was only 1 or 2 cars already in the bay. However, I don't think that it is appropriate to tell the customer that one of the employees basically just forgot that there was an alignment when there were 4 other customers in the shop waiting for alignments as well. The staff was nice, I just don't think I will be returning to this location to get my car serviced. read more

Mavis Tire en Hickory, Carolina del Norte, 5 de agosto de 2025 I just took my Corolla wheel in to get the flat tire repaired. The lady who placed the work order and did the repair had a hard time doing it. I watched her through the glass and seemed upset at not being able to do it. I watched as she threw the metal bar over my wheel. When the installation was finished, I inspected the wheel and as expected, it was scratched. I asked the manager and she said it wasn't scratched. I showed him the damage and she denied doing it. I told him I saw him do it and she flatly denied it. she said he would make a report and asked me to take a picture of the damage, which I said yes (big mistake on my part). I don't think she made any report, she said they would call me from the Charlotte store, but I was able to see the invoice she printed and saw how she wrote that the rim was scratched and that she had photos, this outraged me greatly, but what could I do was me against her, I didn't know how to defend myself, it's the first time something like this has happened to me. The others who saw what happened simply kept quiet and didn't say anything, she told me to go and that they would call you, she wouldn't charge me anything, I know they won't call me and the only thing I can do is this review, I went there in the past and had good reviews about them, but this has changed now. It's obvious that she took the photo to save her reputation, just pay close attention to this place, from what I see they are not responsible for the damage they cause, I do not recommend them, my wheels are 18 "from a 2020 Corolla, they are expensive rims. By the way, she didn't even write the information correctly on the work order, indicating that they were 17". Simply incompetent person. read more

I had the BEST experience here at this Mavis! I was initially scared to give them a call because I'm from Florida and the Mavis locations down there take DAYS to service your vehicle... I was in an emergency situation where I needed a tire ASAP, and no other place was open. However, they had one of my tires in stock and put it on for me right before they closed- it only took 25 minutes! Jacqueline behind the counter is such a sweetheart, and took care of us really well! I highly recommend them. They are awesome people! read more

I went there on 1/8/2026 to get a front end alignment because they are close to my house. They stated that they were going to put the vehicle up on the rack before they would check the alignment. This was my first red flag. My Rav4 only has 109,000 so I knew there wasn't anything wrong with the front end. At this point I figured they would come out with a list of parts that needed replacing. I figured right, after about 30mins they came out and had a list of ~6 parts that they said needed replacing. I knew there wasn't anything wrong with the front end. I told them to get the car off the rack and give me the keys and that I knew they were going to do this and that there was nothing wrong with my frontend. I wanted to wait to get a second opinion before I did a review so I made an appointment with another Tire shop that I trust more and asked them to look at the front end to see if anything needed replacing. Guess what, just like I thought absolutely nothing wrong with the front end or the rear end. The rear end was out of alignment though which they took care of. I won't be back to Mavis. From what I've read this is a common practice to generate revenue not limited to only Mavis. Customers beware. read more

I had a bad patch on my tire. The guys at Mavis fixed in about 20 minutes and the price was very fair. I was very happy with my experience this morning! read more

They worked fast and efficiently to fix my tires up and compared the prices to make it even better on me

Came in for air conditioning recharge. I was charged $250 for them to tell me the compressor needed to be replaced. I will NEVER be back.

They helped me so quickly. It was close to closing time. They were friendly and fast at patching my tire. I love the waiting area too. very clean and bright and great for catching up on emails. read more

Poor service. I ran over a piece of tire back in February. Took car in for alignment and had to replace front 2 tires. 2 months later wire is showing again. Take it back in for alignment and 2 more tires. Was told your frame is probably bent and we aligned it again. Paid over 300.00 both times. Took car to body shop..still out of alignment..this was less than a week time frame. The alignment was off 3 inches!! No frame damage. Either the operator is incompetent or the machine is garbage. Maybe the first 2 tires were warranted but you failed 2x to align my car up!!!! Will never come back!! And I do have pictures of the comments from the body shop...which was 107 more dollars. read more

Josh was so helpful. Went to have my tires rebalanced & he told me that there was no point bc my tread is wore unevenly & it wouldn't fix the issue. Said he didn't want me to spend $90 to not fix my issue. Didn't try to sell me a bunch of things that I didn't need. Was very honest and straightforward. Quoted me for tires & when I expressed they were too expensive, he went out of his way to find tires that were cheaper. Very impressed. read more

Who ever plans on visiting this shop, you better be free for today. Setup a appointment for noon and nearly sat all afternoon in the waiting room just for a 45 min tire replacement. Beside the waiting time. Customer service and maintenance was superb. read more

Brought my parents car in for service and the team at Mavis was fast, went over the car thoroughly and gave me good estimates until they need brakes and new tires. Good prices and honesty. read more

I needed my SUV inspected and stopped by Mavis because it was convenient. WELL, not so much. I was asked to walk back to the garage bay, where they explained to me that my inspection was honing to FAIL because my tires were OLD. They then quoted me a price for new tires. I refused to buy the tires, they failed my vehicle, and I left. Today I went to a different shop to buy tires. EVERYONE in the shop could not believe I was failed for OLD tires. There's nothing wrong with my tires and I now have a passed inspection. NO TKS to Mavis. read more

I always bring my vehicles here for service, tires and whatever my vehicles needs are. I had to put 4 new tires on my car today and they gave me an awesome deal and the service was amazing! I was 100% satusfied as I always am!! Thank you for everything!! read more

I wouldn't suggest this place to ANYONE. Friend was sent here to have her stock wheels put back on and her other wheels off. Her other wheels were damaged extremely bad. They did NOTHING, said they "didn't" care even the district manager said the same. Extremely poor customer service. read more

Great group of guys fair pricing and competitive all around I will not go anywhere else for my vechile needs

I wish I had read more about these guys before ever taking my car to them. Please take your vehicle somewhere else. Took my car for a flat repair and they charged me for 4 new tires, new struts, as well as new brakes and rotors. I did not need all of that done. On top of that, they did a shoddy job! My car sounds like it has a wagon on the back of it now with how crappy the struts are, and the brakes scream even when I lightly apply them (this was months ago and these are still problems). Recently took it back for an oil and filter change (HUGE mistake), and less than two weeks later I am having engine problems, oil pressure problems, an oil leak, and it looks like I'm burning oil as well (which, to be fair may not be because of them. But still!) Do not go there. Ask your friends for somebody reputable, hopefully someone has a solid recommendation for you. The only recommendation I can make is for you to avoid taking your vehicle here. read more

If you would like horrible customer service, arrogant and disrespectful communication regarding vehicle repairs then by all means go to them. Seriously this place is one of the worst places in Hickory for getting your car repaired or tire service. I've used them multiple times as it's convenient to my home and I believe in trying to support local businesses as I am a business owner myself. They should fire and rehire new employees at the location and try to repair their relationship with many of the people here in the area of Lake Hickory. Not enough space provided to discuss how they treated my vehicles but DO NOT TAKE YOUR CAR THERE!!!! read more

After my complaint the regional manager never reached out to me when I was told they would. Very bad customer service with this company. I paid off my account and will never go back. I do not recommend this company ot anyone else. read more

Having just moved to Hickory, I didn't know one tire and brake shop from another, so I went to Mavis because it was closest to our house. What a HUGE mistake. After "completing" routine brake work on my Toyota Avalon, the guys at Mavis sent me on my way. But after only a few miles, I was left stranded in a car that would not move without a horrible grinding sound. Pulling over and checking the front wheels, I saw metal filings and scarring inside the front left wheel. Further checking made it obvious that Mavis had failed to replace one of the bolts that secures the front caliper. Nothing to do but call AAA and have the car towed back to Mavis ... where it took them 24 hours to fix the problem. TWENTY-FOUR HOURS!!! This was my first and last experience with Mavis Tires in Hickory. I would not recommend them to my worst enemy. (FYI, Yelp is posting my location as San Francisco - a town I've visited but never lived in. I live in Hickory, N.C. but cannot fix the location posted here, even though my Yelp profile shows Hickory as my hometown.) read more

I took my 2006 truck in for oil change and tore rotation. The guy quoted $75 and told me that included a $10 discount! After haggling with him, he lowered the price to $53. Still too much. Since the Mavis guys changed my oil about a week ago, my truck has had an oil leak. Took it to another shop today - the gasket was loose. This guy has tightened it and checked my oil level at no charge. His price for an oil change - $29. I know where I'm taking my truck next time. read more

I called the Mavis store in Hickory NC, on North Center Street to ask what tires they had available. I was told they could get me tires the same day if I came within 30 minutes. Due to living close by, I arrived within 15 minutes. After about an hour of my car being worked on, a supervisor asked if I was okay with coming back the next day for the alignment. I told him it was fine. When I returned the next day, I waited at the counter for nearly 15 minutes. An employee stopped by the desk and didn't even acknowledge me. He grabbed what he needed and walked back into the garage. Through the window I could see the mechanics out back playing frisbee. After standing for a bit longer with no help, I realized that the supervisor was asleep in the corner of the waiting room. I had to bang on the wall several time to wake him up. I also had to tell them twice to put the caps on the tires. They were not put on when I left the first day and I had to ask for them again when I returned on the second day. The service was horrible and I will never return. read more