On March 15, 2025, I dropped my 1946 Chevy truck off at Allen Automotive (also known as The Hot Rod…read moreShop). I was told the repairs would take a few weeks. The requested work included addressing a hard-start issue, a carburetor running rich, a fuel tank ventilation issue, and checking the passenger-side door. Instead, my truck remained at the shop for over three months and later had to be returned for additional repairs after I received it back in June 2025. Communication throughout this process was extremely poor, and I was informed there were staffing issues and too much work. Unauthorized work was also performed and charged to me. I was told the truck needed to be rewired due to electrical drain issues. During this process, several new problems occurred that were not present when I dropped the truck off, including malfunctioning door poppers, blown amplifier, non-working brake lights and cab light, fuel gauge, and tachometer. Interior components were removed and reinstalled improperly, resulting in the driver's-side door no longer closing correctly--an issue that did not exist before. While there, the truck also sustained clearcoat damage and paint chips on the driver's-side door. Multiple distributors and sending units were installed because I was told parts did not work, though it is unclear whether this was due to faulty parts or improper installation by Allen Automotive. After initially receiving the truck back, the newly installed gas tank leaked severely and had to be returned again, at which point I was told the wrong hose had been used. I was later informed the carburetor was bad, despite it being only a few years old with minimal mileage. After contacting the owner, Candace Bongiovanni, the truck was towed back to the shop due to safety concerns, including fuel pouring from the new gas tank, no brake lights, and stalling. When the truck was returned to me again, it continued to cut off. Additional issues remained, including door poppers not working correctly, the driver's-side door requiring force to shut, a non-working truck bed light, grease and paint dust in the interior, and loose interior parts left inside the truck. I later had the truck towed to another classic car repair shop for inspection of Allen Automotive's work and to get the truck running. At that time, the truck was completely dead and had to be winched onto the wrecker--an issue I never experienced before Allen Automotive worked on it. The second shop determined the carburetor and timing were severely out of adjustment after being adjusted by Allen Automotive and confirmed the carburetor was in good condition and did not need replacement, contrary to Allen Automotive's recommendation. They also stated the truck now requires a complete rewire, despite my having paid Allen Automotive to rewire it. Although the second shop was able to get the truck running as I requested, I am still left with unresolved issues that were not present prior to taking my vehicle to Allen Automotive, including the driver's-side door shutting hard, door poppers not working properly, cab brake light not working, and paint damage. Due to the amount of money I paid Allen Automotive (and in other fees like having my amp tested by an expert, towing, additional work elsewhere, etc...), I am having to have the repairs to damage caused by Allen Automotive done in increments. I am extremely disappointed with the quality of work, lack of communication, unauthorized repairs, and damage to my vehicle while it was in your care.

I've been going here for a few years now. They provide good service and solid work for reasonable…read moreprices. I've had brakes done, inspections, tires and most recently had the alternator replaced in my Dodge Van. They don't send it out until they are sure the vehicle is running good. They even came to get me when the car died on the way there. They sent me to the garage with a friend while they got enough juice in the battery to get it to their garage. I recommend them to anyone needing car work.

They have the most wonderful people working there to assist you and do a wonderful job! if you need…read morea repair please contact them!

The absolute BEST place for collision and body work in Randolph County! We have been working with…read morethem for 30+ years and wouldn't take a vehicle anywhere else. The BEST service & people anyone could ask for!

Spoke on the phone with someone who was extremely rude and charged me an arm and a leg to get my…read morecar back when it hadn't been towed 5 hours. Everything about them is crap just hope they don't get a hold of your car and run you dry.

Charley and Faith were fantastic. We called Battleground to pick up one of our company vehicles…read morethat would not start. We always call Battleground because they are dependable and always show up in a fair amount time. We left our vehicle in a parking lot and returned to our office to await it's return. Charley and Faith were both very pleasent and did a great job. I recommend Battleground to anyone who needs a tow truck.

Great customer service, honest, and fair prices. Have taken several vehicles here and will continue…read moreto do so. Highly recommend them to anyone.

Just a fantastic place to have your car worked on when needed. Pete will shoot straight with you…read moreand not hoodwink you into unnecessary repairs. Replaced my transmission about a year ago and it's been just like he said, "running like a sewing machine." Dana runs the front office and she's always accommodating. With the price of new cars these days, keeping a current trusted vehicle running well is the better way to go financially in my opinion and this is the place to assist you with that goal.

Please whatever you do or how desperate you are do not take vour car here…read more.. This is place is at Shoffners gas station, but is a new shop. to make a long story short. they had my car for almost two months.. Did not fix anything. I gave them an 800 deposit also. did not get my deposit back. Their mechanic "Josh" ignored my husband and I because instead of being a decent human being and telling us the truth saying he can't fix the car, would tell us OH it's ready then we try and come get it and he wouldn't be there. He ignored us and didn't show up to the place for two days after that. communication was so poor. Now we're out 800. The guy did nothing to our car besides take it apart.. it was running when we brought it to him. He was supposed to replace the head gasket. After two months we took it to a new shop tuesday which they said they'll replace head gasket in a week. My husband and I are honestly shocked that this happened to us. It's very disappointing. can't believe someone would be so cruel. We have two little girls. Which they saw. feeling heart broken about it. I pray this doesn't happen to someone else.

I had great service the manager was very helpful and professional I'm very grateful for he's work…read morethank u Joshua crisp

Do NOT go here. Read other reviews that has low rating describing what issues they had, and those…read morewere exactly I had to go through. To make this review short yet give you an idea.... They told me my front bumper needed a replacement. They gave me an estimate, and had told my insurance estimator/inspector to send a check to them directly. They did not give me the detailed invoice for the "new" bumper. And they rushed to start work on my car. I became suspicious at this point and asked for an invoice at which point they started being very rude on the phone. Their response to my request on sending me an invoice was "you think you know how to repair the car, then come and take your car!" Was very surprised and puzzled with their response in return for asking an invoice. This is when I sensed something was totally off and I decide to stop by directly to take my car back from the shop. When I dropped there to my surprise I saw my car was already in works and what was more shocking was that they were trying to take my 'original' front bumper off and scratch/repaint the same and sell it to me as new bumper!! Check out the pics. I decide to not get in a heated argument since I now know these guys were fraud and just asked them to put the front bumper back on and give it back to me. They are shocked to see me there and since I caught them red-handed they offer to do the "repair" for me "free" and they tell me not to worry about the deductible payment - "we will take care" they say! I was furious and very seriously asked them to put my car back together and leave the place with my car. I went to another place with my car who were super good and made it super easy for me. I was very happy with this second place. But overall the whole process caused so much stress and frustration, and that is not something you want to go through when you are already dealing with your Carnot in good condition, dealing daily stuff without your car, dealing with your insurance, working on payment numbers, etc. Oh and btw they seem to work these things out with the insurance inspector, so just be aware. I also felt my insurance inspector(Frank from Progressive) collaborated with agreeing to issuing the check to them and not informing me. I had to reach out to Progressive executives to file a complaint and get the payment reversed. The whole process was very disappointing and was very off putting at the time. If you want your car in good hands and avoid the mental drama just do NOT go here. I feel bad for people who may have gone here and not know what tricks they exactly pulled on them and these guys got away. Anyway at least if this helps you, I'm glad taking time writing this.

Great price, great service, they reduced my estimate by a lot. Very friendly, would 100% recommend.read more

Proceed with caution when having tires rotated. 2 months after having tires rotated had a flat and…read moretried to change, to my surprise one of the lug nuts had been cross threaded, bolt broke off, had to order another complete hub, may want to request bolts to be put on by hand not with impact wrench, I will never go back again.

this place does not give out information needed to do warranty exchanges on parts. They say they…read morewont look in their paperwork or give out the number to the main office when it is needed. They also hang up on customers when having polite conversations. VERY UNPROFESSIONAL. would give half a star

Excellent Service and People. I will buy more products from them like tires. The team that work…read morethere are friendly and approachable. Great knowledge of automobiles.

Honestly I would give it more than 5 stars, he answered my call set an appointment and fixed my car…read morewithin 24 hours. He didn't take advantage as I'm just a girl and made sure he kept in contact! thanks again