Shady business practices, and the staff never seem happy to work there. Yet despite all the money they're making, there's always so many broken machines, which never get fixed. I guess it's not the worst gym around, but every other gym in the area is so much better? read more

Mens sauna has been broken since last year. They keep saying "only a couple more weeks" but it looks like zero progress has been made. Multiple machines and equipment broken or "out of order" across the gym. Employees don't even know if they actually offer tanning. And class regularly occupy up to 50% of the gym while going on. read more

Max Fitness - Out of order equipment - Gyms Near Me - Auburn, Alabama

Have been loving this gym since I joined late last year. I originally worked out at Tiger Iron but left cause they did not have a sauna. Tried Crunch because they were cheap and had one but the gym is always so overcrowded and they don't have enough machines that it simply wasn't worth it. Max is the perfect size, has classes for all age ranges, and a super friendly staff!! cannot recommend them enough read more

As far as using the gym goes, I have no complaints. My membership at a women's gym transferred here years ago when the companies merged and I really have had zero problems. Now I am attempting to cancel due to finally being able to set up my home gym and I will obviously not need to pay for a gym membership anymore. I have submitted my cancelation form through the website as directed and have no clue if my cancelation will be accepted. They can actually deny my cancelation despite me not signing a long term contract with them (I'm month-to month). The CRAZY thing here is my husband canceled his membership at Tiger Iron last week for this reason and had ZERO problems. If you plan on spending the rest of your life here and don't forsee any reason that you may cancel, then sure go ahead and join and use the facility. If you have any ideas of leaving the gym for any reason, join somewhere else while you are in town. Even if I didn't have my home gym now, we are moving in a few years anyway so I would've been doing this one way or the other. read more

THIS GYM IS A TOTAL SCAM!!! AVOID!!! WILL NOT LET YOU CANCEL!!!! Membership was for my wife. First, she sustained an injury which meant she couldnt continue working out. Didn't matter...couldnt cancel. Finally moved a year later and they are STILL charging us. I HATE THIS GYM WITH ALL MY HEART!!!! read more

GREEDY LIARS. When I joined this gym I was told I could cancel due to finances if I really couldn't afford it and guess what, I had a real life event happen that made that true and they couldn't care less. I was charged $209 to cancel, PLUS $30 because apparently the cancellation takes 30 days to process and I have to pay for an additional months membership. If you want to CANCEL after not being able to afford it...guess what, YOU CANT WITHOUT PAYING $99!!! THEY LIE AND WONT WORK WITH YOU WITHOUT MAKING SURE YOU GO BROKE. If I could give 0 stars I would. They prey on unsuspecting college kids by getting them in with "free personal training" etc that cannot be used unless you join the gym. It's all a scam do not fall for it. Go to crunch or literally anywhere else in Auburn. read more

I HATE THIS GYM! I wish I could put 0 stars but it won't let me. The membership is $30 a month MINIMUM and they just charged me another $35 and couldn't tell me why. Now that I'm canceling my membership, they said I have to pay a $99 cancellation fee. They are greedy penny snatching THEIVES! read more

This gym has the best hours, fantastic groups fitness classes (lots of classes at all times day/evening) including body pump, RPM, sprint, body combat, yoga and more. They even have a program called PUSH which is a small group fitness coach based workout that can be added to a membership. It is clean, well equipped (just got a ton of brand new equipment), and very customer friendly. I am very glad I joined 2 years ago. read more

new general manager Tye is 10/10. best thing that could've happened to this gym. Cyrus is also super helpful and amazing!

Since posting they have sent us to collections. Now we have to fight it there. When we canceled we went through the steps they said qe had to. We went tbeough thier website and they even sent me a co firmation the recieved my request to cancel. This is a horrible place. Ms. Moore you and the collection agency will be named in the suit. You have caused me to be denied credit and in another case to pay higher insurance premiums. I suggest yall fix this read more

This gym smells horrible and good luck trying to cancel when your family relocates. I've been paying for a gym I don't use because the people onsite don't deal w cancellations and the one person in charge, yes only one, never returns calls and responds to emails only. This is the worst customer service I've ever encountered. I would never recommend this gym. read more

Like the other reviews say, the prior management here did screw up some things, including my membership. But the new management is working hard to turn things around. They bent over backwards to work with me to get my membership issues corrected. As far as the gym itself, it really has everything that you would want and I really enjoy working out at this place. I live in Atlanta and a member of a nice gym there but this is my go to place when in Auburn. read more

An overpriced commercial gym for what it is. This place looks like it has not been updated since it was built. All equipment, especially weights are worn. Dumbbells are NEVER organized. Sauna is more often broken than operational. Management is lackluster and will try to screw you if you're not diligent about when your term ends and what you are paying for. Steer clear. read more

Rude management. Politely recommended they add a few more squat racks (instead of the forest of stupid treadmills that were literally 0% occupied when I went in for a trial) since they literally only have ONE, and Assistant Manager Jake snarkily responded that "we've been in business for 14 years, but 'thanks' for the recommendation". If that's how they treat a prospective customer, how do you think they'll treat someone who's trapped in a contract? Of course, they've only kept afloat by scamming customers with contracts they can't get out of, often for upwards of $600--see reviews here. Yeah, Max Fitness has made a big deal of finally allowing month-to-month contracts, but unfortunately, their $100 "sign up" fees are still exorbitant, though they occasionally offer to waive these (but it's difficult to tell when that promotion is actually valid). It's too bad that the management is sociopathic, because the gym has lots of airflow/stays cool inside, weight machines are moderately nicer than Tiger Iron's (not really any better at biomechanics though I think--no Nautilus-cammed machines), and it's certainly not too crowded. Anyways, the gym was mostly empty when I went in in the early afternoon, unlike Tiger Iron, and very few people younger than 50. Wisdom of the crowd I suppose. Front desk was nice, but all the other employees suck. read more

Seriously when I read these reviews I really did not think canceling would be that hard because I've been in gyms that reviews said that before and it was easy. LISTEN TO THIS RIGHT NOW DO NOT GET A MEMBERSHIP HERE. I CANCELED IN JULY/AUGUST AND THEY HAVE CONTINUED TO TRY AND BILL ME, my debit card got canceled and they spent months trying to collect my money and stated they "denied" my cancellation, WITHOUT TELLING ME. SINCE AUGUST they just sent me mail saying i OWE $680!?!?!?!?!?!? WTF??? NOOOO seriously plz, do not join this gym. i thought it was the best gym ever because it looked so amazing. nahhhh FUCK MAX FITNESS. read more

Never had a bad experience with Max. It's definitely the best value in town for gyms, and cancellation is all done online now. My wife and I find it the best in town! read more

The gym is big and has a good schedule for classes but classes are not even part of the basic package. Also, their website offer for a free 2-day trial before you sign up for membership is a lie. I came in to try the gym out and they told me that the trial was only if I had a valid Auburn University ID, which is not fair because there are other people than students that live in Auburn area. They tricked me that if I wanted to try out the gym, I could not use the free 2 day trial pass (which the pass never said that I needed an Auburn ID) then I would need to pay $10. I reluctantly paid because I really wanted to try out the gym to see if it was the right fit for me. The gym was ok but it was crowded with people. A lot of their equipment is not so new and I was a member of a big gym similar to Max Fitness where the equipment were nicer, newer, and well kept. The employees are just standing around chit chatting and not spending the time to wipe down the equipment constantly. Also, their membership plan is horrible. You need to sign up for a 24 month membership (2 years!!). They try to get you with paying everything up front but for someone who doesn't know where I may be in the next year or so, then the 24 month membership wasn't worth it. It is priced high considering that the equipment is not state of the art. If I was paying that kind of fee I would also expect the place to look a little more welcoming. read more

I will say I have never tried to cancel, so I might feel differently if I did. I believe all of the reviewers' horror stories of cancelling. For me, I'm on the $19.99 plan for 1 year, and it is perfect for me. They have a big assortment of weight machines as well as cardio machines. They do have mats, exercise balls, and other things you can use on your own in a room. My cons are: Some machines are a bit worn run down. The ellipticals can squeak and they don't do anything about it. A few machines' tv earbuds jacks do not work. And most annoying, our of 6 television stations running at one time, the one I want to watch most has no audio reception, just static. It is not too crowded, hours are awesome, and it has helped me live much more healthy. read more

Really friendly staff and plenty of space to work out, love the open squat racks, and excited for the Olympic lifting rig!

Not the coolest of places to go to. Was asked to come in for an interview months ago and the requirements were ridiculous. Being an auburn student I do not need to pay for a membership in the area, but I was forced to here. After declining the job they still continued to charge my card. After speaking with the GM, Eric, his tone was very condescending. He talked to me like I was told the payment requirements for "being an employee" and after 90 days the charges would drop.... why would anyone want to pay to work for someone? I lost money due to this company and I'm not happy at the customer service I received to get this resolved. This gym will never get a recommendation from me. read more

Shameless. These folks talked my 74 year old mother into a two year membership for $200.00/month and when she tried to cancel after 6 months they wouldn't do it and said that the contract required a note from her doctor and a cancelation fee of 15%...after all that...and they are still billing her to this day and threaten her with strong arm collections! In this day and age...most fitness centers are 'month to month' billing...why would you ever join a place like MAX FITNESS that uses high pressure sales tactics and tricks little old ladies into signing a membership contract that they can't get out of? read more

I love this gym. It's hours are great, lots of equipment and free weights to choose from, childcare is available, and it has some awesome personal trainers and fitness instructors. If you like group fitness, they offer many classes at all times of the day - Les Mills Bodypump, RPM, bodyattack, and several more, as well as Zumba, Silver Sneakers, yoga, and more. They have lots of cardio equipment, weight machines, and free weights so you never have to wait. Also a newer mixed use room that has a squat rack, Medicine balls, bands, rowing machine, and lots of other equipment - I use that room a lot. I know there are a lot of negative reviews on here but I encourage you to look at how old many of those reviews are. There is new management and he is doing an excellent job. There also are no more "billing issues" as have been described- I was a member here when there were billing issues years ago under a different manager, and that has changed. It is no longer an issue. read more

Love the classes & instructors at Max Fitness! The instructors are very knowledgeable and they have something for everyone from weights and cardio to yoga and pilates. read more

I went to their website to cancel my membership, but I still have not gotten confirmation of cancellation a week later. In fact, Max is just now charging me for membership fees a week after I tried to cancel. It looks like they delay cancelling as long as they can to get as much money from you as they can. Miss Sawyer will not return my phone calls, but she is the only person Max Fitness in Auburn said I can talk to about cancellation, even though Miss Sawyer is in Georgia. read more

There is advertising and there is just dropping leaflets all over an apartment complex. This company decided to place their leaflets inside doors and all over the complex at Aspen Heights and I am sure Creekside as well. Now their leaflets are flying around everywhere. Shame on you. You lost whatever potential customer you might have gotten around here. read more

This gym is the absolute worst. If I could give it less than one star I would. I joined here for the child care, but after my daughter continued to get sick every time I left her in this nasty place, I quit my membership. The classes are very repetitive and not very good. The management is extremely unprofessional, will not return calls, and continued to charge my card after quitting the membership for months. Only way I was ever able to get them to stop was to cancel the credit card they had on file. Save yourself the trouble and join elsewhere. read more

Good gym. Pay in cash to escape contract issues. Lots of people complaining on here. Max is what it is- a chain gym. But, it is very well kept, clean, and hosts nice equipment. Open 24/5, and lots of loyal customers who have been coming here for years. read more

Hate that they would persuade you into signing a contract and not being honest about the consequences that may occur. BEWARE read contracts fully before signing. They might not fully disclose to you that after the contract is over, they would charge you up front, for a calendar year or two. If you're a college student like me that is a lot of money up front instead of having the monthly. If that isn't paid within 90 days they will send you a letter stating you owe. Unfortunately, if you're not quick enough to settle the dispute, it would have transferred to the credit collection agency WHICH IS ANOTHER $140 besides on what you owe. This happened to me due to my account being declined from a $280 payment. The equipment, are in decent condition not much of selection, compared to other local gyms. read more

Definitely would not recommend this gym. They don't care if you send in a cancellation request and the GM fails to reply. They continue to charge, and refuse to cancel your membership until you pay them - regardless of if you've tried and tried to cancel or not. I have never had issues like this with ANY other business - please research, research, research before joining here. Also, make sure you triple read your contract. Just a scamming bunch or crooks. Look into Planet Fitness, Tiger Iron, Fitness Anytime, basically anywhere but here. read more

I called in today and spoke with the manager (Amanda) and I let them know that someone had opened a false account with my information from when I was living in Auburn back in 2013. When I let her know what was going on and that as a manager she should be aware of the fraud that her employees might be committing she got defensive. She accused me of making very serious and false allegations about her employees. Despite the fact that I let her know her employee confirm the account being open with a false signature, she said I was a liar. Let's just say my attorney is on it. You have an opportunity to capture a thief, because only your employees can input information, and you would prefer not too. Are you the thief? read more

A friend of mine had recommended this gym to me for personal training so I shortly signed up for their program. After signing up, about a week later I got a family emergency call causing me to move back home to CA. I never even met with my trainer or ever entered the gym again after my one time visitation to sign up. Now, 6 months later after continuously trying to cancel, they are now trying to charge me and my family upwards of $10,000. I would think that if someone never showed up again and never met with their trainer they would have attempted to help me with cancelling since it is such a difficult process. I regret not reading all these reviews before I joined because apparently quite a few people have had the same experience. read more

I have been a member at Max Fitness now for 3 years as I am a college student. I am about to graduate and relocate to a different state. It is an absolute shame that they make it so difficult and challenging to cancel a membership. They are doing everything in their power to milk me out of a few more months of paying when I will not even be living in Auburn. When reading the cancellation requirements online, it blows my mind that they have such strict guidelines. They say they are a family run business but it seems to be all about the money. I would hope that a gym would want to take better care of their people but the GM and people in charge are in it for the wrong reasons. I recommend you don't even join in the first place because the troubles down the road far outweigh the subpar gym experience. read more

UPDATE: Finally got my membership cancelled in March after sending three pieces of proof of relocation across the US. Still paid my last month despite "pre-paying" the last month when I signed up. Save yourself the trouble and go somewhere else. read more

Just signed up for the year and paid outright to avoid the contract dilemmas, plus it was cheaper to do so. Good selection of machines, very similar to a Golds or LA Fitness style set up. A lot of free weight machine, cardio machines, and regular workout machines. Lighting is a bit dim but overall, a nice gym with a wide variety of machines to choose from. read more

Please I'll beg the public not to sign up for this gym. THEY'RE FRAUDULENT. I signed up in October of 2017 and two months later I lost my Mother. Filled the cancelation and submitted with valid excuse but it was denied. I came back from Africa in March to find out that they've sent my details to the collections for $958. I called them to find out what was going on but they were talking so rude and all they cared about was the money I'd end up paying. If there's a way to give the gym a zero star, I will. Please don't ever sign up... PLEASE DON'T. read more

This is not the gym you want. Trust these reviews. I have been living out of state and was screwed paying them for 6 months before I finally got is canceled. They prey on the ignorant. Including myself. Tiger Iron is much better. read more

Go someplace else. These people are completely unreasonable. I have medical issues that keep me from working out at the gym, so the gym said that in order to cancel my membership I needed a letter from my doctor saying that, and that I should upload it onto their website, which I did in February. I discontinued payment. I started receiving monthly emails from their corporate office saying I owed more and more money, so I called and spoke with a young woman who said I must not have understood how to upload the letter and that they never received it. She also said I had never emailed it directly to the corporate office even though I had the email in my sent files. When I called the local gym, the manager looked at my account, and said that the letter was attached to my file, so they HAVE received it. Here is the most recent letter I sent to their corporate headquarters. The attached letter I refer to is the one from my doctor. To whom it may concern, I have emailed you, spoken on the phone with one of your representatives, uploaded the attached letter (dated February 27 of this year) to the website you directed me to, etc... I have also spoken with the manager at the local Max Fitness who told me that the reason this letter was not accepted was because my doctor said that I should discontinue my exercise regimen and gym membership "at this time." She said that you somehow construed that to mean that he did not mean "and into the foreseeable future." She suggested that I go back to my doctor and ask him to write another letter in which he uses language that satisfies your previously unstated criterion. I would like to mention that my doctor is a medical professional who does important work daily taking care of the health of his patients, and he doesn't really have time to write letter explaining what he meant by a previous letter. Your continued emails and refusal to accept a perfectly reasonable excuse from a medical doctor is beginning to seem like harassment. I hope you will not contact me again. read more

The gym itself is nice, especially given the other choices around in auburn. However, once you're a member they honestly don't really care about you. The only way to cancel a membership is by certified mail, and you will probably have to call and deal with the employees several times to make sure it is actually cancelled. They cannot keep employees, which says a lot about the way they do business. I would highly recommend reading your contracts fully because they will try to get over on you if you're not attentive. The facility is nice, but just be aware of their policies and how they do business. I personally would not recommend just because of the bad customer experience I have had. read more

If I can give 0 stars I will give 0 stars. This place disappointed me very much. First I checked my contract and found that it was automatically renewed! Automatic renewal is not a problem. The important problem is that if you cancel the membership while the contract is not over, they will charge you a cancellation fee of $99! This is very ridiculous and incomprehensible! Automatically renew without notifying me and charge a cancellation fee! A very ridiculous place! I think this is totally a fraudulent contract. My friend is still being charged a monthly membership fee! This place charged me a membership fee of 14.99 two days ago. Today I canceled, it charged me 14.99? Why charge twice? Must give me a reasonable explanation! I have already canceled my membership. Why do I need to charge my membership fee? I have already paid $99 for not fulfilling the contract. Why should I pay $14.99? Reply to emails from this store is very slow! I sent an e-mail to consult, and they ignored it! Unless I have a very strong tone to ask them to reply to my e-mail, it is simply unreasonable! After-sales service is not good. read more

The actual gym isn't that bad by any means, but God forbid you eventually cancel your membership. They make the DMV look like Saints. Almost impossible to get out of your membership with out getting lawyers involved.. read more