Avoid This Business - Dishonest and Unprofessional! I wish I could give zero stars. My experience with this company was an absolute nightmare from start to finish. 1. Dishonest Sales Team - I was explicitly told that the bed I purchased was made of solid wood. When it arrived, it was NOT solid wood, proving that I was blatantly lied to just to make a sale. 2. Delivery Disaster - The first scheduled delivery never happened because their truck supposedly broke down. I waited all day with no updates. They just missed their delivery window and left me hanging. 3. Damaged Furniture & Deception - When the delivery finally happened, the team hid a broken part of the dresser by pushing it as close as possible to the wall. A security camera recorded the whole thing--they knowingly delivered damaged furniture and tried to cover it up instead of being honest! 4. Uncooperative Management - When I called about the damage and the fact that I was misled about the material, the manager refused to accept a return, even though she admitted over the phone that the dresser was damaged. 5. Replacement Nightmare - The manager ordered a replacement, and we rescheduled delivery. On the new delivery day, they no-showed AGAIN. When I called, I was told they were "4 minutes away," but by then, I couldn't wait any longer. When I voiced my frustration, the manager lost her temper and told me to sue her! This is by far the worst customer service I have ever dealt with. Between the dishonesty, damaged furniture, failed deliveries, and rude management, I wouldn't recommend this business to my worst enemy. Do yourself a favor and shop somewhere else! read more

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Lina was very helpful and patient with me while searching for furniture for my home. The prices and the quality of the furniture is great! They exceeded my expectations. To top it off the delivery team was quick and careful with pieces. Overall experience is 10/10. read more

Max Furniture Warehouse - Furniture Stores Near Me - Gardena, California

I am soo disappointed in this place and the manager LUCY very unprofessional and attitude I been buying here for over 15 years bough some couches that supposedly come with warranty we'll Lucy gave me an attitude thru phone told me I had mest em up fave me a hard time like she was paying for the warranty I WILL NEVER SHOP THERE AGAIN EVER LUCY U NEED THERAPY U MUST BE A MISERABLE PERSON TO TREAT GOOD CUSTOMERS LIKE THAT IF UR UNHAPPY WITH UR JOB GO TO SCHOOL !!! if the items have warranty me as a customer if it defaults I have the right to tell u not for u to treat me bad and the other guy too that says he a manager too sorry service ! read more

Lina helped me and she was very nice and patient . I needed almost everything new for our new house and I almost found it all in this store . We got a bed ,mattresses. Sofas , side tables , and our dinner room set here . They had great competitive pricing. I had already gone to 4 store before this one . And was getting frustrated as most places had back orders for more than 6 weeks . To be honest at first I didn't see everything I wanted , but they had this huge touch screen and Lina showed me lots of other options. It was quick too . And I got everything I wanted plus more . And all for the price I was going to pay for just one couch at another store read more

Max Furniture Warehouse - Sofas , center table - Furniture Stores Near Me - Gardena, California

They have nice furniture but you gotta be careful because they will deliver you the same furniture they have in the store. My mom caught them rapping up the couch they had on display. They tried to apologize and even offer my mom free stuff. read more

My Grandpa and my mom have been purchasing furniture here for over 20years! Lina is the absolute best, and Tony which is the delivery guy is super awesome. Furniture is the best. Every purchase is definitely worth it, need I mention the cute little centerpieces for the tables, the rugs etc! Love love love MAX furniture read more

So I drove pass this furniture store a couple times and finally decided to go in an look around and I am so glad I did they have lots of great furniture I ended up buying a beautiful dining table for a great price ! Alberto was very helpful and knowledgeable and also very honest! I love my set super sturdy and elegant! I will definitely do more shopping here and I highly recommend Max Furniture go in and look around you will not be disappointed! Thank you Alberto! read more

Max Furniture Warehouse - Furniture Stores Near Me - Gardena, California

I would like to post an update. I ordered furniture from here and had a very bad experience with the female manager. She was very rude when in the phone and did not tell us we needed cash on hand with delivery. The delivery guys were an hour and a half late and had they not been we could have called in our payment on credit card. I do not carry cash around in that large of an amount. But, on Monday she did call and apologize and right her wrongs. We were able to talk it out and that's good customer service. In today's pandemic people are losing love ones and everyone is hurting. I received my furniture and it is beautiful. I am also waiting for a beautiful stand up glass clock. Thank you furniture Mac for delivering good customer service. I give you a 5 star for just being human and admitting your only human. read more

Well where do I start!!! I don't normally do reviews cause I don't normally care....This place fucking played me and the wrong one...They bring all the equipment and the wrong box spring for my cal king mattress..Look I'm probably one of the most passive people in the world when it comes to caertain things..I knew when I saw the mover shake his head that some thing was wrong!!! Then the phone call came the movers brought the wrong box spring..Not my fault but yours...I say here all day for this bullshit..The the driver say I come bac soon well it's 11:43 at night and nothing NO ONE CAME...I feel like he said fuck her she got another bed we don't have to bring it back..All I got to say is as soon as God breathe air in my body I'm gonna be there...y'all better do something!!! My aunt is a lawyer I hate to be a bitch so please do not play me read more

Now I do know why this place has bad reviews. Half of the furniture I got the first time, especially the drawers, already broke due to being poor quality. I also ordered a second time from them, other furniture, and was on a time crunch due to an upcoming home inspection. I ordered 2 twin beds, drawers for under them, and a dresser. It took a few weeks, but when I got them, both the dresser and one of the headboards was damaged. At that point I didn't want the dresser anymore because the new one wouldn't come in time for the inspection because I'd already waited so long. They normally don't give refunds and tried hard not too. When they finally did, it took a longtime to show up in my account. I can already see that this furniture is not that great quality either and hope it'll last. The prices are still reasonable though. I'll be going elsewhere from now on. read more

Don't buy from these people the are a scam. I purchased a sofa set and was delivered damaged. Delivery men forced the furniture through the door leaving a hole on the wall of about 2 feet long. The sofa and the lamp were scratched, one of the chair had a hole in the fabric and the other chair had crooked legs. I try to refused the delivery but they promised they would comeback and replace them with new items as well as to fix the wall. After a few weeks and constant calling from my part without an answer from them, I had no choice but to bring the furniture back to them myself. They refused to repair them or refund the money, claiming that all sales were final. They were incredibly rude and verbally abusive. I was thrown out by one the stuff member by orders from the Manager. I left with nothing, they kept the furniture and the money too. read more

Max Furniture Warehouse - damaged furniture - Furniture Stores Near Me - Gardena, California

Writing my review over because somehow my review from 2018 was removed. My wife and I purchased a $2,000 bedroom set from Max Furniture in December of 2017. The first delivery attempt our dresser arrived broken, second delivery our dresser came broken again, third time was a charm. Well at least that's what we thought. Fast forward a week later to January 2018. While sitting just sitting on our new 2,000$ bed, one of the four brace holding up the bed broke. Then the 2nd, then third, the fourth brace is cracked but still in tact. Our bed is leaning really bad. When reported to MAx Furniture they tried to charge us to delivery another brace. After being told our brace will be delivered Sunday February 25th between 3-6pm nobody ever came. The next day we were told it will be delivered from 5-8 we waited and nobody came again. We called again Tuesday and was told our delivery will Arrive between 4-7 again nobody came. We called Wednesday and was informed no order for delivery was ever made. WOW right! Now today March 1,2018 we were told delivery will be from 12-3pm and it is now 630pm and nobody has arrived . We will never never never buy anything from Max Furniture again . Trust me if I can give a negative 5 stars I would give a negative 10. Do not purchase from this company. read more

BEWARE !!! DON'T BUY ANY BEDS FROM THIS PLACE!!!!!! I repeat don't buy ! The beds are infested with bed bugs ! My husband and I bought a bed last year in 2017 and we had to throw it away because we had bed bugs on it . We thought it was the wallpaper so we removed everything and got rid of everything including he bed sheets , pillows etc. We temporarily used a inflatable bed in the room just so we can save enough money to go back and buy another bed from this place (note: we didn't know yet that this place in Gardena is infested with them ! ) we just went back for another one 3 days ago and what a coincidence we find bed bugs on it again ! Seriously I can't believe this place !!! WTF!! So who ever is thinking of buying anything from here I repeat DONT save yourselves the trouble !!! read more

Max Furniture Warehouse - WTF!!!!!!! - Furniture Stores Near Me - Gardena, California

Went back to the store to get my refund. Zuleyma charged me an additional 410.00 dollars, now they owe me $820.00 dollars and said the bank will pay me back when they feel like it. WTH read more

Same as cash false advertising!! They will try to approve you for their credit and say it's 100 day same as cash no interest, but they charge you close to $100 dollars for the purchase on top of what the total price is when they add everything up and try to trick you to pay that amount and insist its same as cash.... That is not same as cash! You don't charge people 100 dollars extra for finance fee when it's same as cash... We asked at the very beginning what their promo was, if they would have told us that at the beginning we would have bought it just cash... But because she kept trying to insist that 100 was same as cash I said forget it... They have reasonable prices, yes... I would stick to just buying anything from here cash, the sales person was ok but again, just beware of overpaying for certain items and their customer service is bad the cashier lady told me they been around 17 years when i tried to get my information back, what a waste of time. I instead went to Nader's on vanness and marine, found a better deal on better items and they did not try to trick me with their financing they gave me 12 months 0% financing and great customer service by Raymond! read more

I just bought a bed frame from this furniture store today and the second I opened the box a part of the frame was chipped! I immediately called if I can exchange just one piece of the frame and they refused to do so! The box was i perfect condition so I know I did not cause the damage. Their customer service is horrible so DO NOT BUY ANYTHING FROM THIS STORE! read more

Had a dinning set and buffet table delivered today for a rental property. Fair deal for fair quality. Enough said read more

Terrible customer service. Ordered a bed was given a date. Bed did not come on this date. No follow up call nothing. I had to call them and was given another date, not to my surprise no bed still. Had to call and follow up, bc of of course no one thought to do that with me. Here we are still no bed no date. I ended up canceling the order and they tried to charge a cancellation fee. NOT HAPPENING. Needless to say never trust a janky warehouse full of furniture. read more

My kids wooden bunk bed is broken it hasn't even been a year and it's broken in certain parts the wood is cracked, the ladder gets very loose to where I have to fix it often so my son won't fall while climbing and not to mention the railing is thin and very cheap quality...yes it looks nice but not worth wasting money read more

I purchased three pieaces of furniture from this location and was very happy with salesman. He told me it would take a week for product to be delivered and I was okay with that. When product was delivered I noticed that part missing and this is where the sale went sour. Lucy the manager or supervisor was very rude. She had no follow up and noted that I was mad because she could not give me a time that the extra part would be delivered. She also noted that it was not her fault and what do I want her to do about it. I can not believe that I actually paid for someone to speak to me the way she did. Lucy is the most horrible manager supervisor I have had to deal with. She has no professionalism and tact about herself. This business should not be allowed to operate. I am still waiting for my part smdh read more

I went there to buy a new bedroom set We scheduled a delivery date and the furniture wasn't available it's been almost four weeks and my furniture hasn't been delivered I'm so mad talk to the store manager and she said she can't do anything about it I will never buy from them again. read more

They are total scam artists. GO ANYWHERE ELSE. YOU HAVE BEEN WARNED. Alright... where to begin. We(my sister and I) had paid for a mattress(which had cost 300$). First they told us we'd have our Mattress in 3 days. When we called on the day of delivery they told us it would not be there until many days later. We had decided to get a refund on the mattress. They told us they still had to charge us 30% of total cost since it was special order, even though there was a 'special order' box that was clearly not checked off on our order form. They had the audacity to mark their own copy of the order 'special order'. Obviously it was fraudulent. The supposed manager, LUCY, was extremely rude. She even tried to call the police on us.... but we called them first. The General Manager, Robert, was the only civil person in the entire store. After much discussion we finally settled the issue. Needless to say, I will NEVER go there again. read more

I thought this place was awesome, since they offer layaway, but that quickly changed when I paid my balance in FULL. I bought an espresso wood sleigh bedroom set and a couch which was the last in the showroom. When it was delivered, I noticed that the dresser and night stands were NOT the ones I ordered. But since I ordered it out of the book, I assumed that maybe I made a mistake and I didn't speak up. Bad idea! Then they tell me that they accidentally sold the couch I bought (which was the last one) and offered me a chaise couch. It wasn't exactly what I wanted but I needed something in the living room. Fast forward a few years later and the dresser crumpled on its own, when assembling the bed the delivery team didn't put the center beam under the box spring so my bed collapsed, and the couch cushion is drunk and lumpy. It's my fault for not speaking up but, word to the wise: if you're gonna buy from here, be sure that you don't take any SHIT from them. You'll have to micromanage every step of your purchase to get what you want. If you're looking for good customer service and the LUXURY of actually getting what you pay for, WRONG PLACE! read more

I really don't like to write negative reviews about small businesses, but I will be honest. We recently purchased a bedroom set from this place and while the sales person was very sweet and helpful the rest didn't go as well. Once we called to schedule a delivery date they told us the date and time. We waited and the men showed up late due to unforeseen issues. That's fine things happen. Once the men arrived they realized they couldn't assemble the bed because there were parts missing. They told us they would come the next day which they did, but only to realize the bed frame they were given was not the right one for the mattress. They seemed very upset and embarrassed that this was happening and I even felt bad for them because honestly they're only trying to do their job but whoever is working at the warehouse is not doing their job right. They called the manager Lucy and she asked the delivery guy to take her off speaker and told him God knows what,but he kept asking "what do you want me to tell them?" Finally, my husband came up with a solution that seemed like a good idea and they went for it. Now we have a bed that is super tall for a person over 6'tall. Guess I'll be having to use a small stool to climb my bed. Overall, the furniture is nice looking, seems to be good quality, but the warehouse needs to have more eyes to double check their work. If delivery will be late they need to notify people so people can plan their days accordingly. They need better communication between their clients and with their warehouse. P.S. I felt bad for the delivery guys Update: whatever you do don't buy a mattress from this store! Ever since I have been sleeping on this horrible mattress I have been having horrible bad aches. read more

The worst manager is running this store. Lucy is a disrespectful manager that does know to speak to customers. We ordered a bed frame and mattress from here and it was suppose to be delivered on Friday. Only the mattress came and the bed frame broken. They told me that they will order a new bed frame and deliver it on Monday for sure, but of course it did not come that day. So now they tell me Tuesday. My wife is pregnant and she needs her bed as they promise. On Tuesday I call them all day to find out wha's going on. They don't even give me a courtesy call to let me know that the delivery will come. Plus Lucy says that it's not their fault that it came broken. Going back-and-forth with the manager she starts telling me that I don't know how to be a manager. She obviously needs to be train to be a better manager and change her attitude towards the customers. The whole day pass the I'm still waiting for the bed frame. I made the last call around 6:30pm on Tuesday to see what time the drivers will be coming. Now she say that my delivery will be the last one. Which I'm still waiting, and its 8:00pm already and still no bed frame. Finally they came at 8:20 and finish installing the bed at 9:30 pm and when they finished they tell me THAT A DRAWER FROM THE BED IS MISSING. Now I have to wait for them to order the drawer. THE WORST PLACE. DO NOT BUY FROM HERE. NEVER COMING BACK HERE. read more

Where is the 0 Stars Yelp, This Store Does not deserve 1.not even a 0 ,they deserve a - 0 !!! went with my friend to look for some Furniture ,they are Over Priced...There are some Rude Ladies working there also..when we where leaving the store we saw so many drawers outside opened..I saw 2 huge cockroaches coming out from them,you have been WARNED.The comment below clarifies they have bugs on their furniture.I met the manager named Lucy,my friend asked for a discount,she was not having it.she has no sense of Customer Appreciation ever. Sales people are Ok ..but for what their selling ?..:/ they're disgusting furniture from what I saw outside is appalling ,their prices are EXPENSIVE.if you haven't bought anything from them yet ...and are thinking about it do your self a HUGE FAVOR and get out the store NOW!!! after visiting them a better Deal was found. AT !!!!!!!!!!!!'''''''''''''''Pico Furniture Warehouse in Los Angeles''''''' !!!!!!!!!!!!! Shout out to them :D They are WAY Cheaper,they have AMAZING Yelp reviews. than these MAX charging guys..they CHARGE YOU TO THE MAX Furniture Store. MAX FURNITURE YOU SUCK Even the bugs on your furniture do so. read more

The customer service was awesome at the store but when I received my furniture it had what looked like bugs in side the wrapping. Love the way everything looks but now I have to bug bomb my apartment all over again. The guys were awesome but they need to do better with packaging materials honestly . That's ridiculous read more

Just bought a bunk bed from this place and it is amazing! Looking forward to buying more pieces from here!

Horrible horrible horrible horrible HORRIBLE experience buying a bed. The Manager Lucy needs to be fired. Lina needs knowledge...... Max furniture decide to back stock my order then cancel it 1 month after me buying the bed. This company doesn't follow up nor keep in contact with you. I had to call on my own time daily to get updates about a bed that will be delivered within 2 weeks. 2 weeks turned into a month and a cancellation. These folks need to be SHUT DOWN read more

Buyers Beware!!! Don't Trust them!!! Your receipt don't matter. Don't trust them!!! Lucy is very disrespectful!!! Them don't deliver what you paid for. If you are the owner, please contact me for more details, Lucy said you don't care about customer service at all read more

My wife and I purchased a $2,000 bedroom set from Max Furniture in December of 2017. The first delivery our dresser arrived broken, second delivery our dresser came broken again, third time was a charm. Well at least that's what we thought. January 2018 from just sitting on our bed, one of the four brace holding up the bed broke. Then the 2nd, then third, the fourth brace is cracked but still in tact. Our bed is leaning really bad. When reported to MAx Furniture they tried to charge us to delivery another brace. After being told our brace will be delivered Sunday February 25th between 3-6pm nobody ever came. The next day we were told it will be delivered from 5-8 we waited and nobody came again. We called again Tuesday and was told our delivery will Arrive between 4-7 again nobody came. We called Wednesday and was informed no order for delivery was ever made. Now today March 1,2018 we were told delivery will be from 12-3pm and it is now 8pm and the bed brace just arrived . We will never never never buy anything from Max Furniture again . Trust me if I can give a negative 5 stars I would give a negative 10. Do not purchase from this company. Lucie is the most unprofessional racist woman ever, a woman that does not deserve to work in customer service. Lucy tried to charge us 80$ fee, when never ever informed us of a price. Then she states to me that we broke the bed on purpose,. First all Lucy, my wife is 5 months pregnant, why would I want my wife to sleep in a leaning bed, secondly Why would anyone pay 2000$ on a bed just to break it on purpose. Watch yourself Lucy. You're lack of knowledge alarms me. Look at it he pictures attached all that happen from just sitting in the bed each night. C'mon now really.! read more

Max Furniture Warehouse - Furniture Stores Near Me - Gardena, California

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visited this store several times before making my final decision to purchase a bedroom set from them. I went in after Christmas right before New Years Eve and got the deal I wanted. They wrote on the back of an invoice form the part #s and price breakdown w tax delivery out the door. I was paying cash and was to return the next day to put a deposit and cod the balance. I didnt mk it bk in the nxt day but went the day after New Years Day to purchase. They were closed 1/1-1/6 i found out when i got there. Maybe it was a sign i wasnt suppose to buy from them? so i waited until they opened today monday 1/7 to revisit and make my purchase. I wanted to add an additional piece to the set that was optional and see what deal they would make. They called the "owner" on the ph and said it would be 300 more to add the piece than the original estimate which at that point the deal was way off mark. so i decided i dont want the piece lets just do the original deal on the invoice they put in writing before new years..now they are not willing to honor whats their own estimate in writing saying they wont make any commission etc..thats bad business. Its the first day of the yr. you agreed to sell the furniture for the price you wrote down and gave to me and then i return and you say you cant honor your word. now you are strong arming me to buy an additional piece of furniture i dont want for more money and if i dont decide to do so then the original deal is null and void. At that point i walked out, i am not gonna do business and give my cash to anyone who doesnt honor their word. everything happens for a reason and moving on to get what i want somewhere that wants my business. The reviews on here tell me it wasnt meant to be. customer service is sales 101 they FAIL. read more

Went in looking for a diningroom set and found so much more. We bought our bedroom dresser and night stands, diningroom set, and our tv console from Max's. Lina was the one who initially helped me and made it easy. She wasn't pushy like most salespeople. Then come delivery, I received a call from Lucy the manager to let me know our diningroom table was damaged while being shipped to the store. She immediately resolved the issue by reordering the table and having it delivered the following week. I recommend Max's furniture, they're friendly and very professional! I'll be back very soon to order more furniture and will also send my family in to order as well! read more

I spoke with an employee about purchasing furniture that I was able to afford. I purchased a six drawer dresser and I was told that I would get a mirror thrown in for free. Thinking that I was getting such a wonderful deal, I call a week later wondering when I would receive my dresser, there wasn't date on when I would receive the merchandise. Well I did get it the day I called but please: Don't let these people sweet talk you into buying any of their merchandise. The product was so horrible I told them I couldn't have them put it into my home. It was much smaller than the picture, and the employee told me it was much wider than what I received. I simply wasn't happy. Well please you must read the fine print, all sales are final. No cash refunds, no exchanges or 30% restocking fee. I could have put that dresser together. It was made out of press wood that you could get from Target (like the cheapest bookcases that you put together yourself), the bottom of the dresser was obviously was put on wrong because the raw surface was showing instead of the laminated part. I was outraged, I really could have just made it myself. It just looked like a terrible piece of junk. They took more than 30%, and I didn't bother fighting for the money. I realized that these people are crooks and that's how they make their money. You'd be better off going to thrift stores if you want a deal or just investing in great furniture. If it were possible to give this place no stars I would, because 1 star is too much. read more

I bought 3 mattress sets, 1 dining room table, and a faux leather sofa from max furniture all have proved satisfactory for its use.

I wouldn't buy anything more at Max Furniture. They promise one delivery date, and then you have to call to find out what happen to the delivery. They said that the furniture was damage and have to reorder it. I bought a chandelier lamp from them. Less than three months the lamp wouldn't come on. I went and spoke with Lucy, the store manager and she said that it is three months since I had the lamp. I told her it was less than three because it wasn't delivered as promised and I had to wait two more weeks for it to be delivered. She said she will call the company and will call me. No call received, so I went back to the store and She (Lucy) told me that she is going to the company. So far I haven't received a call from them. When you go there to see her, she tries to hide from you and then comes up with some lie when you see her. The funny thing is, I told one of the employee about the lamp and he said that they have someone that can fix it for a fee. That makes me wonder if they purposely didn't put it together properly so that you can say "sure" and then they will send their electrician to fix it for a charge. Please, please be careful with this store. I wouldn't recommend it. Now I still have to pay someone to come and fix it after I paid 140.00 for it. DON"T SHOP AT MAX FURNITURE ON ROSECRAN. Try Nader's, they are one of the best and they don't run or hide from you when you have a problem with their product. read more

Purchased a day bed via The Coaster Company.... As usual customer service was great and the transaction was simple and fast.

Be careful and read the terms and conditions before you sign their contract. I tried to backout the next day and was told there was a restocking fee although at the same time I was told the delivery date would be later because this was a limited edition and was a special order. ?????????) read more

Excellent customer service. Everyone was very nice and helpful. shopped around for days and found good deals. I received same day delivery and the drivers were very fast and polite. read more

My rating for this company is 0! last year I purchased an L shaped couch, it cost me a little over a $1000.00 with delivery, which looked beautiful on the outside, however I kept getting this smell from the cushions after it was delivered, spoke with the shop about it, and I was told it probably was just the chemicals from the fabric, give a while to air out, the couch sits in a room that we barely use unless we're entertaining, 4 months later the scent became unbearable, I saw a post after the fact regarding a gentleman who said that the mattresses on his kids twin beds that he purchased from Max where infested, so I decided to remove the covers off of the cushions, and low and behold the cushions looked and smelled as though they were picked up right off someone's sidewalk and reused in this set, now mind you I asked if any of the furniture that they sell was refurbished or repurposed before purchasing this set and was told no. It took me about 3 months after dealing with Lucy the so called manager of this establishment going back and forth between her lies and unwillingness to try and resolve my issue in a timely matter and the owner and manufacturer who made the couch that my issue was finally resolved and that's because I finally got fed up and threaten to take them to court, miraculously all of my cushions showed up that night on a truck to be delivered, oh yea and when I told Lucy that court would be the next step after 3 months of trying to reason, she suggested, that is what we would need to do! The furniture looks nice on the store floor, but with warning please investigate the insides and outside of your product very well before your purchase, because you will have a hard time trying to get your money back!!!!! read more