My wife has used them for years, both Doctors are very nice, the office staff on the other hand are terrible. Their Royal Oak hours are limited and for her since it was close to 5:00 o'clock closing time they rushed her out the door without even offering to pick out glasses. Avoid this practice, there are much better business out there. read more

This practice attempted to scam me out of over $100. I went in for my yearly eye exam, only my second with this practice, in late January 2019. I requested an Optomap rather than dilation as I had to go into work that day. It was $39 extra - okay, no problem, I understand the equipment is expensive and that's about what my previous eye doctor charged. I paid cash and left. Fast forward several weeks, late February 2019, I received an incredibly difficult to understand bill in the mail for an additional $111 owed to Walsh Eye. Hmm, that doesn't sound right. I have Davis Vision and know they fully cover the annual checkup as preventative care. I called the practice and left a message - no answer. (As of 3/14, still no response from them.) So, I decided after a few days that I would reach out to my customer support thru Davis. My representative got a hold of the billing team at Walsh Eye, and sent me a note. He said the only charge was the $39 for Optomap service, marked paid, and everything else was covered by insurance. That seems like a pretty serious backtrack. There are several things that upset me about this situation. 1. Receiving an unexpected bill is never fun, especially one that says "Payment due on receipt" and is nearly inscrutable as to how they arrived at the number you "owe". 2. Total radio silence from the person sending the bill. 3. Lying to me and then to my insurance rep about the existence of said bill. All I can think is, there must be dozens of others that they have tried this scam on, and I'm sure it worked because not everyone has time or confidence to fight back against it, or don't want to deal with the hassle of insurance, or simply don't know that it's incorrect. I will never set foot or give any money (paid by myself or by my insurance) to this practice again, and I hope you won't either. Thanks for reading. read more

Disappointing experience with one of the doctors and the front office staff. Will not return. Dr. was friendly, but rushed through the exam. We struggled to find the right rx for one of my eyes. Instead of spending time to find the best fit, or sending me off with contacts to test and asking me to return in a few days, he ended the appointment with the statement: "Vision is crystal clear now, right?" No, it was not, I made that clear throughout the appointment. He gave me some contacts to test and effectively ended the appointment telling me it was my choice what rx I wanted... huh? When I called the office a few days later stating vision was blurry with the new rx, the Dr. simply wrote me a new rx and mailed it to me. When I received the letter in the mail, I received two new - and totally different - prescriptions... one with a contact brand written on it, and one with nothing but the rx written on it. It took multiple calls to get a receptionist on the line, to clarify that one of the scripts was for glasses. During that call, the staff member repeatedly interrupted me. read more

I don't know if this place is just overwhelmed with too many customers or what, but they seem to not care about customer service at all. I went here because my company changed vision coverage and they were the closest office. First visit I was told I had to order contacts not covered by my insurance. Not true. Second visit they said my insurance was not active, and a simple checkup would cost over $300. Again, not true. The only thing keeping this from a one star is the younger doctor, he was pleasant to deal with. Everything else is a hard pass, there are too many optometrists in the area to put up with poor service. In other words, bye Felicia. read more

When I was younger, my mom always took me to the most expensive eye doctor in town. We didn't have a ton of money to throw around, and could've gone to the local optical center inside the supermarket (you know the ones I'm talking about) but she said this doctor was the best, and when it comes to your preventive health -- dental, eye care, etc -- you shouldn't skimp. So it goes with Dr. Walsh. He is a very nice man with many year of experience that knows what he's doing. You will probably walk out of his office with the advice and products you need to maintain healthy vision. That's all of the nice things I have to say about this business. I went in initially for two things: to have an eye exam and to re-order contact lenses. Not too hard, right? Usually when you step into an office, at the very least, the receptionist looks up, greets you, and invites you to sign in. I won't get into details, but I had to come in to this visit about 5 times in the span of 2 weeks (for my husband and myself), and not once did the receptionist EVER LOOK UP TO ACKNOWLEDGE MY PRESENCE. Dr. Walsh may have great bedside manner and years of experience, but his reception staff makes a terrible first impression. I actually had to tap on the glass to tell this chick why I was even there, and to ask for the sign-in sheet so I could actually be seen. I thought sarcastically apologizing for interrupting her day with my business. I totally kept my mouth shut. Later ... after my pupils were dilated, I sat in a separate waiting room and a woman stopped in, asking if I was interested in looking at eyeglasses. I told her my coverage would allow contacts and an exam only. She encouraged me to just "try some on". I'd gotten tired of waiting and waiting, so I followed her into the front area and started trying some frames on. I thought, "Why not?" It had been 7 years since I'd gotten a pair of glasses, and I was bored. (And I guess I'm a pushover.) They didn't have any I liked. And I can assure you that the prices are not marked on any pair -- they must figure price isn't important to their clients. I told her, "I really came in for contacts. My prescription hasn't even changed enough to justify getting a new pair of glasses." Here's the hard sell: she told me that my prescription had changed slightly, and since there weren't any frames that would suit me, if I would just bring in my existing pair, they could just order me some new lenses. She did the math for me, but conveniently left out the cost of the contacts. I told the girl at the front desk I would buy the contacts online. Sigh. I hate saying no to salespeople. Not only did this office charge me for the entire exam (when they knew full well that I had VSP and obligated for only the co-pay), as I realized after I got home, but this saleswoman talked me into buying lenses that in retrospect I'm sure I could have done without. It took three phone calls, three more transactions (one new charge and two refunds) and another visit to get things straight. Pain in the ass. Bottom line: When I go into a medical office, I want to be treated, not sold something. And I thought the receptionist's job is to greet clients, not ignore them. Dr Walsh's people make him look bad. They're either friendly and pushy because they have a sales quota to worry about, or they completely ignore you. read more

Dr. Walsh is my favorite doctor. His team is always kind and considerate, and they genuinely care. We recommend his team to everyone!

Extremely rude services from the front desk.. I picked this eye doctor because of the dad years of experience but was seen by his son who can win an academy award for acting.. He pretends to only be nice witness him turn the act off quick..was rude to me & the front desk.. Recently called to get a copy of my prescription faxed to another eye doctor & the service over the phone was terrible.. I don't get it, the poor customer service when if it wasn't for the customers none of them would have jobs! We are truly living in the last days where the love of many has waxed cold. read more

Office manager Jean is VERY unprofessional, condescending, rude, and calculated. She made a mistake when it came to our bill (had been going there for 3 years prior) and insisted i pay the mistake. When i went in to sort out the matter she started screaming at me, as did Dr. Max Walsh. I have never been treated with so much disrespect by professionals i was seeking medical attention from. Dr. Max Walsh needs to retire. Dr Chris Walsh is the only saving grace that office has at a hopeful future. read more

Dr. Walsh has been my opthalmologist for over 20 years and has done a remarkable job. He has always been there to help with any questions or problems I have had with my eyes. I continue to place my trust in him and his staff. read more

Terrible. This place is shady. I had my eyes checked the weekend before Labor Day because I was in a rush to get new contacts. The doctor was very nice but the people that work the desk are rude. From right when I walked into the office, no one said hi. After I had my eyes checked, they were trying to convince me to get glasses and buy the contacts that were more expensive. I told them I didn't need new glasses and I felt pushed to buy them but I didn't. I paid them over $250 for that visit and I have insurance. When I went back to pick up my contacts, they charged me $26. I just received in the mail a bill for $10. Seems extremely shady since its now beginning of October and I had my appointment end of August. I called them and asked what the $10. The lady was fake nice and said it was because my Insurance just billed them. I ended up paying them the $10 because I know that they can report this over the credit bureaus if I dispute it. I called my insurance and they thought it seemed weird as well. They called Dr. Walsh's office and made an inquiry about this. Dr. Walsh's office then confirmed that they already charged me the $10 and was putting a reverse on my credit card. It's just pathetic that a Doctors office is trying scam people out of $10. Pathetic................ read more

First and last time going to this office. Comedy of errors (wasn't so funny) from the beginning. Office manager needs to find a job where she doesn't have to deal with people, extremely rude! Appointment was made in error by staff for the wrong office. It was supposed to be for their Novi office but was made for Royal Oak, strike 1. Eye exam was not very thorough, strike 2. Office manager cashed me out, was extremely scattered and didn't relay info properly (or at all) to the contact lens manager, who was very professional and customer-focused. Because of this my contacts were ordered incorrectly. I called to straighten it out and the office manager was extremely snippy, cut off every word out of my mouth, lied to me and put me on hold in the middle of my sentence. Strike 3, I'm done with this place! Do yourself a favor and go somewhere else to have your eyes examined! read more

Very bad service. Don't go to this office....Overcharged me for my exam and contacts. Staff not friendly at all. All they care about is to have you order expensive glasses so they can make money. STAY AWAY!!!!!!!!!! Dr. Walsh is so-so. I'm in the medical field and I have to say he has no bedside manners at all. Did not introduce himself. Rushed me throught the exam. You're better off going to Lenscrafter and get better service and better deal.... read more

My first clue should have been, when one of the patients walked out of the office after waiting for over an hour without beeing seeing by the doctor. Every time this patient asked when it will be her turn, the receptionist kept asnwering "we are trying to contact your insurance". I also came up to the window, after about 45 minutes passed my appointment time, to ask if they have any idea when I will be seeing. The office manager snapped at me that it will be soon. About five minutes later I was taken to the back room only to find out that I will be sitting there for another hour. When I came back to the front to ask why it is taking so long, the same office manager jumped out from her desk, put her finger in my face and said that I either sit down or she will call the security!? Rude, unprofessional with horrible customer service. In one day this office lost 4 patients. Keep up the good work ! To Dr. Walsh's credit, he has great bedside manners and years of experience read more