I think of all the insurance people I have worked with over the years, these guys have it down pat…read more!!! Lowest price I found, Quality rated companies, and great service (nice folks) Decatur GA has it made

Focus has great customer service and they are always ready to help. Prompt courteous service.read more

We have been using Lloyd for years now he is absolutely fantastic such a nice person and he really…read moregoes above and beyond to ensure we have the proper coverage.

Best customer service I have ever experienced. Can not say enough good things about this company…read moreand Lloyd, do yourself a favor and give them a call.

I worked with Johnelle Floyd at this agency. Excellent customer service. Knowledgeable, thorough,…read morepatient and extremely helpful. I highly recommend their service.

I joined Shametria Dixon State Farm Agency in June 2018. I currently have renters and two vehicles…read more insured. The agents are very professional and responsive to any questions or concerns I may have regarding my policies.  The best part is the Awesome rate. I would definitely recommend this agency to anyone. Why wait, call them today! ~T. Salley

Great rates and always responsive to all our insurance needs. Highly recommend for anyone shopping…read morefor insurance in Mabelton area.

I was looking for some homeowners insurance for my new place I bought. I like shopping around and…read moredid so for this too. I was surprised at how many places wouldn't even return my calls or emails to give me a quote. This office returned my call the same day, gave me a quote in 5 minutes and because it was one of the cheapest options for the coverage, I signed up before the end of the day. The real reason I am giving a 5 star review is what happened a year later when I needed to make a claim. You truly never know how good your insurance is until you have to use it. When an unconnected dishwasher hose sent water spilling under my hardwood floors causing them to buckle and be completely ruined, I had to make a claim to get them replaced. I only had to make one call to my agent. I never had to call again. Everyone called me. Within 2 hours a guy who estimates the damage called me and scheduled a time to come out. He came when he said he would and was super friendly. Not only did he check the damage but he crawled under cabinets, closets, and the basement in order to see if there was any other damage I missed. He carefully measured every inch of the place and took a sample of the wood floor. He sent it for testing to ensure I was reimbursed the exact amount of what was ruined. Testing took 4 weeks for their lab to do but I got a call every single week updating me. Then when it was finally through, they called me to let me know the outcome and I got my check the day after that call came. Finally after all was said and done the agent called me to ensure everything had went smoothly and see if there was anything else that could be done. It made a bad situation go so smoothly. The fact that I never had to make a call, wait on hold for an hour and then get transferred around to see what was going on with my claim meant a lot to me. Having them pay out everything my floor was worth (It wasn't a cheaply made floor) without me arguing the value meant a lot to me. I used them because they were one of the cheapest I found but having the peace of mind to know you are taken care of if something happens is priceless. I moved some other things like my retirement over here too because I know they will take care of it. I couldn't recommend this place enough to anyone.

excellent customer service very knowledge staff and always willing to go the extra mile for their…read morecustomer

Kerry Mitchell has one of the greatest employees Courtlynne Brown. She's easy to talk to and will…read moreexplain anything you may not understand. Absolutely Awesome!!!!

Courtlynne was amazing! I enjoyed working with her. She meet all my needs and then gave me help…read morewith additional coverage. Thank you for everything.

Poor business practices. Failure to communicate and lack of accountability. I uploaded all…read morerequested documents only to find out they had not been sent to the actual company Bristol West Insurance. My insurance goes up $70. Once I noticed the increase I immediately called Bristol West adjusted my future payments and state Velox remove the $70 fee. They refused although the error was corrected 2 weeks prior yo payment being do. I politely addressed my concern and instead the agent kept regurgitating the fact they lowered future payments to what was orginally quoted. This to me is poor business practice.

great customer service and the lowest rates I could find. I would highly recommend themread more