Got homeowners insurance through this agency. Told the agent that the roof on the house needed to…read morebe replaced and agent said I would get a reduction on the insurance premium once roof was replaced. Agency then sent "inspector" to premises unannounced, only did an exterior "inspection" and then claimed the roof didn't pass inspection (although the house was already inspected for the mortgage and passed, and even came in slightly more than the selling price on the valuation). Insurance company's "inspector" also claimed a crack in the side of the chimney indicated foundation problems. No foundation problems were noted in the inspection done by the inspector for the financing. So now these jokers (Allstate) are going to cancel my policy, causing harm to me and my standing to get (good) insurance because of their incompetent and unprofessional "inspection". All this harm to me the consumer based on a problem this agency was told about before they issued the policy (the roof) (and the roof has since been replaced), and a non-existent "problem" (foundation) alleged by their incompetent (and trespassing) inspector. Do NOT go with this agency! UPDATE: Got Allstate's cancellation letter in the mail today. In spite of the fact that the insurance agent was notified in the morning on December 30 that the entire roof had been replaced, later that same day Allstate sent a letter claiming the roof had "granular loss." I will be filing a complaint with the Georgia State Insurance office to document Allstate's falsehoods. I will also be notifying my bank regarding the lie in Allstate's letter. Also, the letter claimed my "chimney is cracking." Rather different from Allstate's original allegation that there were foundation problems. UPDATE: I replaced the Allstate insurance with a different insurance company on January 5, 2016. In spite of having been notified of this, Allstate continues to claim they "cancelled" my insurance (thus causing me harm) on January 20, 2016. Allstate first sent me a "collections notice" (causing me further harm) claiming I owed them money for the period of November 2015 through January 20, 2016. This was in spite of the fact that Allstate received an entire YEAR of insurance premium at closing! Allstate has in my records that it lodged a "collection attempt" which is another falsehood on the part of Allstate and causes me further harm. Then, after all these falsehoods, Allstate sent me a partial refund of the money it received, but has illegally withheld money for the period after it was replaced by another insurance company. So, not only does Allstate lie, but Allstate also steals people's money. Run away, run away. As for the review that was posted in February: Please. How long have you been employed by Allstate?

I have used this agency for several years with no issues. I like the ability to have a specific…read moreagency to address my concerns versus calling an 800 number.

We worked with Ms. Lisa for a vehicle loan and she is the epitome of professional and reliable…read more From start to finish everything was a no pressure and no surprises type experience. She was upfront with everything, she goes out of her way to make sure her clients are taken care of and all questions are answered. When you finish doing business with someone like her you can't help but question why other individuals do not work the way she does. Her communication was A1 and her availability was spot on right when we needed her the most. I will never recommend anyone else besides her in the future. She is truly a game changer for State Farm and they should recognize her for her efforts, professionalism, and hard work.

I have done business with many insurance agents over the course of many years. I am happy to…read morerecommend Lisa and her team. They are simply the best.

I was referred to this office by a friend who has loved her service and rates, and I was not…read moredisappointed! I just received the FASTEST and CHEAPEST insurance quotes I've ever received. I had rates within a minute, and signed up within 5. They were HUNDREDS cheaper than my previous agency as well as a second I quoted with. That money saved means a lot to me right now. Add that on top of just having the quickest, most attentive customer service- you just don't experience that often anymore! I'm sending all my friends and family to this office for quotes ASAP! Highly recommend!!

I can't believe the utter lack of customer service at this location. I will 100% be taking my…read morebusiness elsewhere. Not only was I not greeted upon entering the door, I was utterly ignored. The receptionist appeared to be more concerned with blasting her music and looking at her phone as opposed to acknowledging my presence and offering her help. I felt utterly disrespected, and cannot believe this is who they have as the first person you encounter when entering the agency.

Kaleena was very professional and has great customer service! Really felt like she cared what I had…read moreto say!

Bryant Thompson is an awesome agent! He really listens so he is able to provide you with the…read moreperfect coverage(s) to address your individual needs. I left Geico because he was able to customize plans that offered far better rates! He is professional and client-focused; I highly recommend his services!

I've been with this agency for several years and they always provided excellent service. I received…read morea notice of lapsed coverage and I think it is their error and I called 4 times, texted and emailed with no courtesy of a response. Very bad experience.

In addition to receiving a fair and competitive price for my three policies with State Farm, I was…read moreextremely impressed with Jeramy Hill (the agent) and our conversations. His deep knowledge, thorough explanations, and the professionalism and integrity he consistently demonstrated were key factors in my decision to switch from Allstate to State Farm.

A couple of weeks ago they helped me with my company insurance and they really tried hard to help…read moreme and above all I know how difficult it was but they helped me. highly recommended, very friendly agents and really know what they do, there are other agencies more close to me but I prefer to go with them who are further away because they know how to take care of their customers, 5 stars for sure.

Terrible customer service. Once I signed up, I quickly realized I should have been more careful in…read moreselecting my insurance partners. Left in the dust on a claim with absolutely no help from Monica at all. I'd gladly have paid even more to avoid this hassel.

I found Monica Poblete's agency online and I walked in and was given great customer service. They…read moreeven cancelled my old insurance so I wouldn't have to do it. I definitely recommend this office to all my family and friends looking for a better rate.

I had a very pleasant experience with Ms. Virtuous Edwards helping me obtain renters insurance for…read moremy 1st time Yaaaay!!! She was very delightful in her assistants​ and didn't keep me waiting. Ms. Edwards gave great conversation while still delivering great customer service. I recommend her for each person looking to receive all forms of insurance!!