In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

I'm not gonna leave a long review because I don't have enough words to describe how great the…read moreservice was at geek squad at the Best Buy in Rockaway NJ. I had not backed up my computer in a few months which I normally do then all of a sudden I got corrupted files on the hard drive and long story short they were able to put in a new drive reinstall windows. The hard drive had to go out to secondary recovery and they actually recovered every single file and it's original format and state and I was absolutely impressed. I have to tell you the geek squad at the Best Buy in Rockaway Mall is just Superb and I actually got the technician was so good. He actually upgraded my basic membership to all inclusive for like $179 and this cost me nothing except the data recovery absolutely amazing.

Chris went above and beyond I had trouble with being handicapped and homebound he helped me out he…read morealso troubleshoots everything that he does and make sure multiple different ways that the thing he repairs is going to work when he's gone he has a lot of skill he's very meticulous and he is very nice and very fairly priced I truly enjoyed meeting him. ​

From the owner: Sick of your tech crashing at the worst possible time?…read more Yeah, we get it. Nothing’s worse than your system freezing in the middle of a deadline. Stop babysitting error messages and start crushing your work again with our IT troubleshooting and repair service. We don’t waste time with excuses or band-aid fixes. We hunt down the problem, crush it, and get you back online faster than you can refresh your inbox. Got a tech nightmare? Bring it on. We’re the IT fixers your system never knew it needed. Fast. Fearless. Fixed. Ready to fight back? Call us now.

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

Repaired my older HP Printer in record time. Quoted and charged a fair Price. Convienient location…read moreand very friendly service. Will definitely recommend to all my friends.

John L was great at responding to my questions and concerns, helped me fix my problem with my…read moreprinter over the phone. Very helpful gentleman who knows what he is doing. I would highly recommend him if you need help with your printers or even computers.

From the owner: We are a family owned and operated computer repair company that mainly repairs windows based…read morecomputer systems for home and small businesses. We have years of experience (over 20 years).

Jay did a great job replacing the screen on my Motorola phone. He is very knowledgeable and…read moreprofessional. I highly Recommend him.

My iPhone screen cracked on a Sunday right after a snow storm and the owner fixed my phone the same…read moreday. He went out of his way to open his shop to fix it. My phone came out perfect. Really great experience and service and such a nice guy!!

I had a very scary experience yesterday that resolved today with the help of a patient,…read moreknowledgeable and professional technician. I reached out to Steve Kohn at SJK Consulting to read him an email I received which wasn't your typical scam or phishing mail. It used my 'go to' password in the subject line and throughout the threatening email and demanded payment to stop the hack from proceeding. Steve agreed that it was not to be taken lightly and made several recommendations while providing tech support as I attempted to change every one of my passwords. It took me quite some time to get through just four financial websites and the credit bureaus, but there are nuances to each site that stopped me in my tracks. Ultimately, I asked Steve to take on the project, we negotiated a fair price and today I feel safe from the hazards of a data breach and/or threat by email. Steve was patient, knowledgeable and professional at all times. He's helpful, responds rapidly and I unreservedly recommend him if you have any computer issues. You won't be sorry!

From the owner: Home computers misbehaving? Your mobile phone or tablet causing trouble? Do you want to know how to…read moredo things quicker and more securely? We'll come to your home, address your tech challenges and teach you what you need to know. We focus on the 55+ community as well as younger families.

Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

Johan the "team leader" refused to give me my paid for Apple products after driving over an hour to…read moreget there then waiting in line for 15 minutes. Brought my order number and government issued ID as per Apples website but Johan with a smug face says I can't give you your items without the QR code. Never a, let me see how we can help, perhaps I can assist you, nothin! Not even a smile. Just a "you gotta call Apple customer service." And by the way, the employee in front checking you in found me and my order in his iPad. Team leader? Hopefully his team isn't following in his footsteps steps. I'll go out of my way to pick up my products from another location to avoid poor customer service. I can now see why they rate a 3.8 on Google reviews.... Perhaps Apple should update their pick up policies, see the snipe from the Apple website in the images.

I had lost all hope of my laptop being fixed after spilling coffee on it and dealing with a…read moreterrible previous repair shop and an unhelpful and expensive Apple Store. Mike and Fred were so helpful and restored my laptop to its previous condition prior to the coffee spillage. If you ever have a problem with your computer, come to this local business, you will not be disappointed!

Great service, knowledgeable and fair. Fred went above and beyond and helped me out of a year old…read moreissue that he was uniquely qualified to fix. This man knows his Apples. And what he didn't know about what was keeping my Mac Pro from starting up, he researched and had the parts on hand to fix it. All that and a very reasonable repair bill, and now my 12 core Mac Pro is as good as new. I highly recommend this shop if you want your off warranty Apple products running for years.

First words to come to mind are Fast and Reliable. Any tech problems I have I call these guys and…read morepoof problem solved. Never had an issue with the staff. Nothing but good news at Spartech Solutions. Check them out!

From the owner: Independent global supplier and technical support, for IT workstations, servers, and network…read moreinfrastructure.

Few things are as stressful as thinking you've lost a year of emails. I needed help and didn't want…read moreto "wait until Monday" for companies to get back to me. Certainly my anxiety wouldn't wait. Tim delivered as promised per his company's name...On Call Computer Services.....providing me with the help I needed when I needed it.... On a Sunday. Tim remotely tended to my computer's Microsoft Outlook mess. He explained what he was doing as he went, and answered every question I had. He meticulously backed up information, tested his actions, and left me with my matter fully resolved. I found the pricing to be reasonable and in line with the expertise provided. I would highly recommend the services of Tim and his company.

From the owner: At On Call Computer Services, we pride ourselves on being the go-to Full IT Service Provider for…read moresmall businesses, backed by over 30 years of invaluable experience in the dynamic IT industry. Whether you're struggling with hardware and software installations, require prompt computer repairs, seek expert cyber security consulting and assessments, need efficient data wiring, or simply want a reliable team to bounce ideas off – we've got you covered. Our mission is to let you concentrate on your business while we seamlessly manage your IT needs. With On Call Computer Services, consider your IT challenges solved, your ideas valued, and your business in capable hands." Our goal is to become an extension of your small business. On Call Computer Services can provide you with: