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    MaxHelp

    4.4 (7 reviews)
    Open 9:00 am - 5:00 pm

    Services - MaxHelp

    Desktop computer support

    Laptop support

    Cloud services

    Data recovery

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    Edd D.

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    Best Buy - Receipt or proof of purchase

    Best Buy

    (71 reviews)

    $$$

    In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

    I'm not gonna leave a long review because I don't have enough words to describe how great the…read moreservice was at geek squad at the Best Buy in Rockaway NJ. I had not backed up my computer in a few months which I normally do then all of a sudden I got corrupted files on the hard drive and long story short they were able to put in a new drive reinstall windows. The hard drive had to go out to secondary recovery and they actually recovered every single file and it's original format and state and I was absolutely impressed. I have to tell you the geek squad at the Best Buy in Rockaway Mall is just Superb and I actually got the technician was so good. He actually upgraded my basic membership to all inclusive for like $179 and this cost me nothing except the data recovery absolutely amazing.

    On Call Computer Services - Presenting at Cyber Security Lunch and Learn

    On Call Computer Services

    (1 review)

    Few things are as stressful as thinking you've lost a year of emails. I needed help and didn't want…read moreto "wait until Monday" for companies to get back to me. Certainly my anxiety wouldn't wait. Tim delivered as promised per his company's name...On Call Computer Services.....providing me with the help I needed when I needed it.... On a Sunday. Tim remotely tended to my computer's Microsoft Outlook mess. He explained what he was doing as he went, and answered every question I had. He meticulously backed up information, tested his actions, and left me with my matter fully resolved. I found the pricing to be reasonable and in line with the expertise provided. I would highly recommend the services of Tim and his company.

    From the owner: At On Call Computer Services, we pride ourselves on being the go-to Full IT Service Provider for…read moresmall businesses, backed by over 30 years of invaluable experience in the dynamic IT industry. Whether you're struggling with hardware and software installations, require prompt computer repairs, seek expert cyber security consulting and assessments, need efficient data wiring, or simply want a reliable team to bounce ideas off – we've got you covered. Our mission is to let you concentrate on your business while we seamlessly manage your IT needs. With On Call Computer Services, consider your IT challenges solved, your ideas valued, and your business in capable hands." Our goal is to become an extension of your small business. On Call Computer Services can provide you with:

    MaxHelp - electronicsrepair - Updated May 2026

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